'58 Foundations

Representative Aaron Fagan visited me and was 2 hours late, I did not mind as he called and seemed to be a pleasant person.  I told him I had broken my left foot in the previous storm in my basement and was anxious to have my cellar waterproofed.  I also mentioned that a friend had told me she had just installed a water based, not battery,  backup and loved it and I really wanted that also.  He told me he had never heard of such a thing and said the backup systems were electric marine batteries.  I purchased the new system and the backup system from him   Corporate called before the job started and said it would probably take 1-3 days. .   When the crew arrived foreman told me 'they would be finished by the end of the day before even looking at the job'  It sounded like they were working hard as there was a lot of noise and I had no idea they did all the cutting etc inside and there would be such a mess, but could have accepted that, if that had been all that happened.  When the job was so called completed he said he needed me to do a walkthrough.  I saw many things and he would just yell for one of the men to fix it.  Truth is I could hear him yelling at his men most of the day but figured it was none of my business.  There were hundreds of rocks everywhere, but again he yelled at the men and he said it would all be fixed.  He said he and I needed to go upstairs and sign papers. I pointed out that in my contract they were to fix a place from 12 years ago that never worked and he said it was a place hard to get to and he put cement on it and told me that cement lasts forever, I told him that had been done many times before and it DID NOT last.  He just said it was in a difficult place and I should talk to my salesman about it.   Then he informed me that I had to get an electrician to put another line in that basement room, as NO extension cords could be used in the sump pump. That is the same sump pump that B-Dry put in and plugged into an extension chord in my home 12 years ago.  But now they said it was my responsibility to hire someone to do so.  NOT before the job but afterwards - I did and paid an electrician $209.00 to put in the chord.  Chris assured me that his men had cleaned up all the places I had shown him and they all left.  It took me just a few minutes to go out to the porch, please remember my foot is broken, and find a filthy carpet (as they had not removed the plastic when they had me downstairs as yet) with cigarette butts on it, which made me livid.  That was terrible but what happened next is TOTALLY UNFORGIVEABLE.  I went down the stairs to see if they truly had cleaned up at least the major part of the mess and found I could not turn on my lamp at the base of the stairs, making me more than a little bit afraid, again remember I have a broken foot.  They had unplugged my lamp to use for something else and did NOT replug my only source of light upon entering the basement.  Fate was kind to me as I still had a hurricane lamp there because of the recent storms when we lost power etc and thru the grace of God I reached over and turned it on.  Less than 6 inches from the door (the only way to get into the cellar) was a 6 ft long pipe they had left there which I would have fallen over if I had taken even one step.  For the first time in my life I stood and shook, like a frightened child, as I broke my foot in that basement and just missed jettison over that old pipe that had taken out of the sump pump and replaced it with a new one and just left the old one laying in front of the only entrance door.  I admit to crying like a baby, the thought of being thrown on that concrete floor when I had not even begun to heal from my previous injury scared me beyond belief.  I went upstairs and since it was already late on a Friday night I waited till morning to call the salesman and let him know.  He showed no interest in me or my problems and told me to call a man named Maurice.  After leaving many messages for Maurice he sent a man down to look at all the horrible problems and the hideous mess they had left me, four days later.   The man's name was Alvin and he seemed to be a decent fellow and very polite.  I don't know for sure what he told B-dry but he agreed with me about all the problems and carried out the largest pieces of debris, left all over my cellar, he noticed right away that they had ruined my entrance upstairs carpet and it was still full of stones etc. I told Alvin I wanted the place in my contract fixed and he said he did not have equipment with him to fix it. Again if you only knew how frightened I was of this mess, with a broken foot and 3 broken ribs that were healing from a previous fall. Alvin was polite and I reported that to his boss, Maurice.   I was determined to have that piece fixed as it stated in my contract and when I called Maurice again it was days before he answered.  When he did answer he told me to call Jason, the man to whom this email is going. The next day I hobbled downstairs again to see if everything looked all right and to my horror water was not coming in the floor it was coming from the upstairs as they had broken a pipe near my kitchen sink from where they put up the white material on the walls.  Jason sent James down to look at it and a few more things, like the carpet etc.  James agreed that the pipe cracked under the pressure of the panel, but said I have an older home and it might have broken in time anyway.  I admit to having an older home, but was very distressed to see the mess coming from the pipe and unable to use my kitchen sink.  He told me I had to hire a plumber and get it fixed.  Both times when I asked your people whom I should hire they said they were not allowed to suggest anyone and they do not do electric work or plumbing.  I hired a plumber and paid him $313.00 to fix the pipe.  The plumber agreed that the pipes are old but may have lasted for years if the panel had not been jammed into it.  James and I looked around and found left over bottles of soda etc that the men had left there and a trowel.  James took them with him and that type of thing would not have bothered me, but the major things really bothered me, as in my opinion they put my life in danger.  YOU DON'T LEAVE A 6 FOOT POLE AT THE BOTTOM OF SOMEONE'S STEPS YOU JUST DON'T DO THAT TYPE OF THING.  James was also a pleasant person and also agreed with me about all the shabby work that had been done.  Again I can't speak to what your people told their bosses, but they all told me I was right and were very polite men, both Alvin and James.  James also fixed the part that Chris had said was hard to reach and he did it in minutes.  Now I called Jason several more times to find out about having my carpet cleaned.  My neighbors were livid saying it should be replaced, but I would be happy to have it cleaned, if that would take care of the problem.  Because of all of this I called DISCOVER card and had them put a stop on my payment until all the problems got resolved.  Jason, again did not return my calls for a couple of days and when corporate called me again to find out why I stopped payment they sent Jason an email and CC me in on it and he called me and emailed me the attached email.  I had already told this story to Jason but he asked that I send it to him, so I have taken a great deal of my time, yet again, to co-operate and all the times I had to go up and down steps with a broken foot waiting on his people to show up and clean up their major messes. Again they left me with huge amount of dirt and dust from their entire digging etc and I had to throw many things away as they were ruined from the mess.  However I had the area they told me to clear completely cleared before they came in the first place as they asked me to.  However I had no idea they would do the cutting etc on the other side where I stored much of the stuff that