Approved ProAbout us
Metropolitan Moving is owned by two native Washingtonians. Our experienced staff takes pride in handling every move with the highest level of care and service. We assign a moving consultant for each customer who will provide a written estimate, discuss and clarify the details of the estimate, address any questions you may have regarding the move, and provide support throughout the process. Additional phone - (703) 837-0091. Additional email - [email protected]. Additional contact name - Justin McCarty (General Manager).
Business highlights
Eco Friendly
Emergency services offered
22 years of experience
Services we offer
Residential & commercial local & long distance moving & relocation. Packing & unpacking. Crating. Short & long term storage. Piano moving.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Senior Discount
8%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 22
Assorted photos uploaded by Metropolitan Moving & Storage
Reviews
4.9512 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 4% | ||
| 2% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 426-450 of 512 reviews
Cornelia S.
Jan 2013
Moving, Storage
They were prompt and efficient and not a single thing was broken.
Whitney S.
Dec 2012
Moving
I was extremely happy with their services.
I decided to go with them not because they were the cheapest but because I felt like they had given the most "accurate" estimate of what it would really take to accomplish the move. The estimator was very clear that anyone else who wasn't quoting us that we'd need two trucks was probably lowballing us and he was right. We definitely filled half of that second truck on moving day.
The guys showed up slightly early and hit the ground running. They walked around with me while I explained everything and were very careful with our belongings. They emptied our old house in record time and only stopped for drinks on the drive to the new house (i.e. they did not take an extended lunch break on our time). On the other end they unpacked quickly and made sure that everything was placed where I wanted it. They finished so much earlier than what had been estimated that I saved at least $800 over the estimate since they were being paid by the hour. I was so pleased with their work that I tipped the entire 5 man crew $60 each and still saved $500 over what I had been planning to spend based on the estimate.
Unfortunately movers are not providers you use again and again, but based on the experience I have recommended them highly to others.
I decided to go with them not because they were the cheapest but because I felt like they had given the most "accurate" estimate of what it would really take to accomplish the move. The estimator was very clear that anyone else who wasn't quoting us that we'd need two trucks was probably lowballing us and he was right. We definitely filled half of that second truck on moving day.
The guys showed up slightly early and hit the ground running. They walked around with me while I explained everything and were very careful with our belongings. They emptied our old house in record time and only stopped for drinks on the drive to the new house (i.e. they did not take an extended lunch break on our time). On the other end they unpacked quickly and made sure that everything was placed where I wanted it. They finished so much earlier than what had been estimated that I saved at least $800 over the estimate since they were being paid by the hour. I was so pleased with their work that I tipped the entire 5 man crew $60 each and still saved $500 over what I had been planning to spend based on the estimate.
Unfortunately movers are not providers you use again and again, but based on the experience I have recommended them highly to others.
Response from Metropolitan Moving & Storage
"Thank you for the great review and the generous tips for the crew. I hope you and your family are enjoying the Holidays. Best Regards, Jonathan Neal President"
Elizabeth T.
Dec 2012
Moving
I called to receive an estimate on my then-upcoming move from Maryland to New York. I was asked all the right questions, including several I didn't even think of, and received a detailed estimate. Once I hired Metropolitan, Annie, who is a sweetheart, was super-responsive to my phone calls and questions, and if she did not know the answer, she would have someone who did call me right away. She's a super lady. On the day of the move, the two movers I was promised arrived on time, and were very professional and very good at what they do. I had no worries that any of my things would be damaged after watching these two gentlemen in action for a few minutes. My Maryland condo was emptied on a Saturday, but I was not moving into my new place until the next Thursday, which was no problem--even though Hurricane Sandy hit the East Coast in the interim. On the appointed Thursday, the same movers showed up before noon, which is impressive, given how messed up the traffic situation became after Sandy, and quickly and professionally moved my things into my new apartment. Everything was placed according to the label on the boxes--i.e., "kitchen" stuff went into the kitchen, "bedroom" stuff went into the bedroom, etc. These gentlemen were great, and needed little to no direction. They were also extremely courteous. Once the move was over, I was billed for the amount originally estimated, and not a penny more. It was worth every penny. I highly recommend Metropolitan Moving. They made the often-unpleasant task of moving a breeze. Thank you!!!
Response from Metropolitan Moving & Storage
"Thank you for the wonderful comments, Member. It was a pleasure to work with you. Best of luck in NY! Justin McCarty, General Manager"
Nancy H.
Oct 2012
Moving
I had to reorganize most of the house to accommodate furniture from a
family member. The two men that came were incredibly competent,
efficient and friendly. They even took my donation items to a local site
for me at the end!
family member. The two men that came were incredibly competent,
efficient and friendly. They even took my donation items to a local site
for me at the end!
Response from Metropolitan Moving & Storage
"Thank you for your business and kind words. I'm glad we were able to clear that space for you. I hope all is well. Best regards, Jonathan Neal, President"
Melissa L.
Oct 2012
Moving
They moved over four hundred miles. They did an excellent job. They came in with the most reasonable price. The moving crew was exceptional. We had the same crew from pick up to drop off. We were veeerrry pleased.
Response from Metropolitan Moving & Storage
"Member, Thanks so much for your business and your kind words. You were a pleasure to work with and we wish you the best of luck in your new home. Justin McCarty General Manager"
Patricia S.
Oct 2012
Moving
unknown
Response from Metropolitan Moving & Storage
"Thanks for the short and sweet review. We thank you so much for your business and wish you the best in your new home. Best regards, Justin McCarty, General Manager"
Michele S.
Oct 2012
Moving
I was extremely pleased with all of the components of the move from the beginning through the entire process. The administrative support was excellent, the job estimator provided what turned out to be an accurate final cost and there were enough movers to complete the job as promised.
Response from Metropolitan Moving & Storage
"Thank you, Member. Im glad we fired on all cylinders for you. Happy Holidays. Best regards, Jonathan Neal, President"
Deborah D.
Sep 2012
Moving
Overall my experience with Metropolitan Moving was great. I have moved many times and almost every experience with other movers was pretty negative. Although this was one of my easier moves, I was impressed enough with Metropolitan's service that I would use them again and recommend them to others.
I originally requested an online quote and did not hear back, but when I called a few days later both Robert and Ani couldn't have been nicer or more accommodating. The pricing was competitive, mainly because they really do get the job done quickly. Although there are cheaper hourly rates out there, I would have easily ended up paying more with a less efficient team. They were also able to fit my move in that same week, which was a huge positive.
The only glitch in my moving day was that the team arrived 1/2 hour late and I did not get a call. Because my storage unit was in a slightly dicey area, I'd specifically asked the day before if I'd get a call if the team was running late, and was assured that I would. As the move was set for 8:30am and Metropolitan's offices open at 9am, I sat there uncomfortably with no idea if my movers were going to show up or not (to make it worse I'd arrived early just in case they got there early, so I was sitting there for awhile.) Once I was able to reach the office by phone, they were very apologetic and responsive, and right about then the moving team showed up anyway. In the end it wasn't a big deal, and it wasn't the fact they were late that bothered me (we all understand about DC traffic!), in that moment I was just upset that the driver didn't call me to notify me of their delay.
The team of three men got right to work and had my storage unit loaded into their truck more quickly than I could have imagined. They were friendly, hard-working and positive. As they moved my possessions into my new place, they were great about checking with me on each item to ensure everything ended up in the correct room. With things going upstairs, on the main floor, and into the basement, I was grateful that they took care to make sure I wouldn't have to move things up and down all those stairs myself later!
I would have never believed they could have done the entire move in the four hours they projected, but they did. They kept smiles on their faces the entire time, despite being soaked in sweat from working so hard. It is very likely that I'll be moving again a year from now, and I will almost certainly call Metropolitan when the time comes.
I originally requested an online quote and did not hear back, but when I called a few days later both Robert and Ani couldn't have been nicer or more accommodating. The pricing was competitive, mainly because they really do get the job done quickly. Although there are cheaper hourly rates out there, I would have easily ended up paying more with a less efficient team. They were also able to fit my move in that same week, which was a huge positive.
The only glitch in my moving day was that the team arrived 1/2 hour late and I did not get a call. Because my storage unit was in a slightly dicey area, I'd specifically asked the day before if I'd get a call if the team was running late, and was assured that I would. As the move was set for 8:30am and Metropolitan's offices open at 9am, I sat there uncomfortably with no idea if my movers were going to show up or not (to make it worse I'd arrived early just in case they got there early, so I was sitting there for awhile.) Once I was able to reach the office by phone, they were very apologetic and responsive, and right about then the moving team showed up anyway. In the end it wasn't a big deal, and it wasn't the fact they were late that bothered me (we all understand about DC traffic!), in that moment I was just upset that the driver didn't call me to notify me of their delay.
The team of three men got right to work and had my storage unit loaded into their truck more quickly than I could have imagined. They were friendly, hard-working and positive. As they moved my possessions into my new place, they were great about checking with me on each item to ensure everything ended up in the correct room. With things going upstairs, on the main floor, and into the basement, I was grateful that they took care to make sure I wouldn't have to move things up and down all those stairs myself later!
I would have never believed they could have done the entire move in the four hours they projected, but they did. They kept smiles on their faces the entire time, despite being soaked in sweat from working so hard. It is very likely that I'll be moving again a year from now, and I will almost certainly call Metropolitan when the time comes.
Response from Metropolitan Moving & Storage
"Thank you so much for your business and feedback. We both agree that our punctuality and communication with you could have been better that Saturday morning of your move, but I am glad that everything worked out in the end. I hope all is well in your new apartment and look forward to assisting you with your next move. Jonathan Neal President"
Ty C.
Sep 2012
Moving
The scheduler was wonderful, worked hard to get our project staffed on the date we needed, followed up in a timely way to make sure we understood our own needs and provided helpful tips in hat regard, and then gave us a quality controll job afterwards. The movers themselves arrived early, were verey professional, worked vigorously and with a plan and distinguished themselves with the care they showedfor our possessions and furnishings and the courtesy with which they did the work. The price was a value. Would use them again in a heartbeat and recommmend them to anyo
Response from Metropolitan Moving & Storage
"Thank you for the kind words, Member. Best of luck in SC! Best regards, Jon Neal - President"
Mario C.
Sep 2012
Moving
Three men arrived timely on 9/10/2012 for packing items into truck. Both the packing in DC and the delivery in Pittsburgh went very well. The company was on time in Pittsburgh and the three menMetropolitan provided were professional and very efficent. Overall an outstanding experience. This company is HIGHLY reommended! Move complete.
Response from Metropolitan Moving & Storage
"Customer, Your business and kind words are greatly appreciated. I hope all is well in Pittsburgh. Jonathan Neal President"
Leslie G.
Sep 2012
Moving
The estimate they gave me was off. They said that it is usually $100 under but mine was $100 over. I think that’s because they packed some boxes for me. They used my boxes and they had some boxes of their own. Some boxes were put in the wrong places and they’re still there because they’re too heavy for me to move. They moved me on short notice. I called them and they moved me the next week. I was okay with the price because it was short notice. They were supposed to call me back and tell me they could move me on that day; I ended up calling them three or four times. After the move was over, they never called me back to see how it went. He told me that was part of the moving process. They were there when they were supposed to be and they got to my new place right after me. My whole experience was good and bad. I had four or five movers and only one was bad. He didn’t want to do anything and he peed on my floor four times. He peed on the floor in four of my bathrooms; it was as if it was intentional. I said something to the foreman about it and he blew it off. I had to clean it up. If he wasn’t there, they probably would have gotten an A completely. I would never use them again because of that person. The majority of the men were polite, nice, and friendly.
Response from Metropolitan Moving & Storage
"At Metropolitan, we take all reviews and feedback very seriously, and naturally this review has troubled us. In an effort to apologize and review the situation, our company President and I have made several attempts to contact the Member since this posting and will continue to try. Though this is the first complaint along these lines we have ever had, we are constantly training and working with our staff to be as courteous and professional as possible on the job site. We greatly value the Member's business, and certainly nothing done was intentionally. The estimate was for $1500.00 with no packing, but as the Member stated, we ended up packing some boxes for her on move day. The final total came to $1605.00 - only a 7% difference despite the unexpected work. If the Member reads this response, please call us back at your earliest convenience. Thank you. Best regards, Justin McCarty General Manager"
R. M.
Aug 2012
Moving
We called a couple of weeks in advance to get an estimate for our move. A rep. came out to our house, did a walk through, and estimated the time and cost of the move. He said it would take around 10 hours at a cost of $2300.00. That seemed reasonable, so we hired them.
Our move was scheduled for 9:00 AM on Friday 8/24. Jorge and his crew showed up on time and had the house packed up in about 4 hours. I met them at the new house in Frederick. They emptied the two 26' trucks and were done within the 10 hours estimated. With the exception of a couple of wine glasses, all of our stuff made the journey unscathed.
Our move was scheduled for 9:00 AM on Friday 8/24. Jorge and his crew showed up on time and had the house packed up in about 4 hours. I met them at the new house in Frederick. They emptied the two 26' trucks and were done within the 10 hours estimated. With the exception of a couple of wine glasses, all of our stuff made the journey unscathed.
Response from Metropolitan Moving & Storage
"Thanks so much for taking the time to provide such a nice review. Best of luck in Frederick! Best regards, Jonathan Neal, President"
Joanna W.
Aug 2012
Moving
Metropolitan provided us with the lowest of three quotes, but there was absolutely no sacrifice on quality of service. They showed up early, and got to work immediately. They were incredibly mindful of our furniture and both the house we were moving from and the house we were moving into - nothing was broken or damaged (with the exception of one item in a box that we had packed poorly). Because they finished early and didn't use all the supplies that were included in the initial quote, we were refunded the difference pretty much on the spot! Our move went better than we possibly could have anticipated. Thank you Metropolitan!
Response from Metropolitan Moving & Storage
"Thanks, Member! Best of luck in the new home and enjoy the rest of the Summer. Best regards, Jonathan Neal, President"
Angela B.
Aug 2012
Moving
My husband got them on Angie’s list. They actually came to our house in person to hand us the estimate instead of over the phone. We would absolutely recommend them to friends and family members. They were very accommodating and very patient. They were very helpful and went out of their way.
Joseph L.
Jul 2012
Moving
They were outstanding. They were prompt, they came on time and finished the job on time as well. They were systematic and organized in their work and they really handled my furniture with utmost care, nothing was broken. Everything went smoothly, their humor also added joy and laughter which made our job more lighter.
Response from Metropolitan Moving & Storage
"Thank you. You and your family were a pleasure to work with. Best regards, Justin McCarty, General Manager"
Alison B.
Jul 2012
Moving
The movers moved two apartments into one townhouse. My overall experience was just "ok." It was the hottest day of the year and the movers were somewhat sloppy -- and I would be too if I were hauling all of that stuff around. That said, we paid quite a bit of money for the move, so I expected better. We recently had our floors done and walls painted -- the movers scratched the floors and scuffed up the walls. They also showed up 1.5 hours early even though we confirmed the time twice and they knew the freight elevator would not be available during that time frame. Although we were not charged for the resulting delays, it was annoying and inconvenient. Finally, more than one piece of furniture was scuffed up and a leg was broken off of a table. The movers did not mention this to me which I found frustrating. Moving is stressful and hard, particularly on the hottest day of the year. That said, the level of quality we received on this move was not up to par and when moving next time, I would find a company who cared a little more about our furniture and the recent renovations on our home.
Response from Metropolitan Moving & Storage
"Member, Thank you for the comments. Im sorry we did not put our best foot forward that day. We greatly appreciate your business, and I'd love another shot at impressing you if you move again down the line. Best regards, Jonathan Neal, President"
Joshua K.
Jun 2012
Moving, Storage
We moved from our townhouse into storage for a few months before finding a new house. Metropolitan came to us through word of mouth and we had an equally great experience as our friend. They came in and did an estimate for our move and the monthly fees for storage. We selected them because they were very competitive in their pricing and also because they were referred by a friend.
The move into storage went very well as they helped pack up fragile things. They were always very professional and punctual in moving us out. No damage to anything before we closed on the house, which was key. They also proved to be very reasonable in honoring their estimate as the initial move into storage took longer and required more supplies than initially thought. We agreed to a reasonable adjustment and the provided a cap amount that we would pay on the way out of storage that honored their original estimate. Very trustworthy and the conversation was an easy given the topic.
The stuff all arrived out of storage in god shape - no damage as I have heard about others bad experiences. The team was prompt arriving and helping to move furniture to our liking no matter how many times we may have changed our mind. Again, very professional and helpful during the move.
The move into storage went very well as they helped pack up fragile things. They were always very professional and punctual in moving us out. No damage to anything before we closed on the house, which was key. They also proved to be very reasonable in honoring their estimate as the initial move into storage took longer and required more supplies than initially thought. We agreed to a reasonable adjustment and the provided a cap amount that we would pay on the way out of storage that honored their original estimate. Very trustworthy and the conversation was an easy given the topic.
The stuff all arrived out of storage in god shape - no damage as I have heard about others bad experiences. The team was prompt arriving and helping to move furniture to our liking no matter how many times we may have changed our mind. Again, very professional and helpful during the move.
Response from Metropolitan Moving & Storage
"Member, Thank you for taking the time to provide your review and feedback. You and your family were great to work with, and we wish you the best in your new home. Jonathan Neal, President"
Lindlee B.
May 2012
Moving
They were very professional. I would highly recommend them. They also moved my piano. I would use them again. They gave a good estimate at the beginning of the process. They were punctual. They treated my furniture with care.
Response from Metropolitan Moving & Storage
"So glad to hear my company made your transition to your new place as stress free as possible. Thank you for taking the time to share your experience with the rest of the Angies List community. Please let us know if we can be of any further assistance to you in the future. Best Regards, Jonathan Neal President - Metropolitan Moving & Storage, LLC"
Pamela R.
Apr 2012
Moving
I would highly recommend Metropolitan not only for the excellent move they performed, but they were also the best price, beating out Gentle Giant movers by $60 an hour! When dealing with an all day move that really adds up. Jason was very responsive and honest with quoting my move. The four men who did the actual labor were very polite, efficient and strong! I would definitely call them in the future and my neighbor actually hired them for her daughter's move when she saw what a great job they did.
Juanita M.
Apr 2012
Moving
Five hardworking and efficient men arrived at the appointed time to move us to our new home. They worked pretty much non-stop until the work was done. They wrapped our furniture for protection which I appreciated. Only glitch was a miscommunication between the estimator and the movers. He failed to alert the movers that we had a storage unit that needed to be moved as well.
Overall, a very good move and I would definitely hire them again.
Overall, a very good move and I would definitely hire them again.
Response from Metropolitan Moving & Storage
"Thank you for taking the time out to share your feedback about the move with the Angies List Community. I'm proud to say that we have very professional hardworking movers and I'm glad it was evident to you and your family during the move. We greatly appreciate your business and hope that we can assist with you or another family member of yours in the near future. Best of luck in the new home. Regards, Jonathan Neal President"
Leonard T.
Mar 2012
Moving
Metropolitan did a terrific job for us -- moving, storage, and then delivering our furniture -- and a very heavy safe! Service was delivered with a smile (not a grimace) even when faced with carrying very heavy furniture up to the third floor of a big Victorian townhouse with high ceilings and lots of steps. We hope to not have to move again soon, but if we do, we would not hesitate to call Metropolitan again!
Response from Metropolitan Moving & Storage
"Glad to hear my movers took exceptional care of you and your family. It was a pleasure working with you. Best of luck in your new home and best wishes for a great 2012. Jon Neal President"
Sandra W.
Mar 2012
Moving
John, arrived a few minutes early. He briefly described the company and general services, then did a thorough review of the house and contents and after a 10 minutes review provided a detailed summary of costs. Will respond on if I will use again after move.
Response from Metropolitan Moving & Storage
"Its always great when our clients take the time out of their day to write a review through Angies List despite their busy schedules. I had the pleasure of meeting with you and your husband personally and can't say enough about how courteous you were to our movers. They were extremely happy to work for you! If you need any help in the future please don't hesitate to contact us. Best Regards, Jon Neal President"
CAROL W.
Jan 2012
Moving
The move went very well. The crew was upbeat and performed extra duties cheerfully (moving items around to accommodate the arriving furniture).
Holland D.
Jan 2012
Moving, Professional Moving Service Piano
I was referred to Metropolitan Moving by a friend of mine who had found them on Angies List and used their services in the past month. My friend who is extremely picky has an incredibly nice collection of art, had nothing but great things to say about their office staff and their movers. From the time I called in to schedule an estimate to the completion of the move everything went incredibly smooth.
I did get a few more estimates from reputable companies that were slightly less expensive than Metropolitan, but I felt strongly about using them anyway because of the strong reputation they have with other Angies List members. The only B I gave them was on price and that was strictly based on the fact that they were not the cheapest, but it was well worth the extra money in the long run.
I would highly recommend them to any family member, friend, or colleague that is looking for a truly different moving experience. All the movers were in uniform and could not have been more patient and considerate even though it was a 10 hour move. (which was actually scheduled to be an 11 hour move but they finished ahead of schedule and under budget)
As a new member to Angies List I am a firm believer in the process of finding high caliber companies like Metropolitan Moving.
I did get a few more estimates from reputable companies that were slightly less expensive than Metropolitan, but I felt strongly about using them anyway because of the strong reputation they have with other Angies List members. The only B I gave them was on price and that was strictly based on the fact that they were not the cheapest, but it was well worth the extra money in the long run.
I would highly recommend them to any family member, friend, or colleague that is looking for a truly different moving experience. All the movers were in uniform and could not have been more patient and considerate even though it was a 10 hour move. (which was actually scheduled to be an 11 hour move but they finished ahead of schedule and under budget)
As a new member to Angies List I am a firm believer in the process of finding high caliber companies like Metropolitan Moving.
Jason H.
Dec 2011
Moving
UPDATE, UPDATE: I chose to update my review because I was contacted by the president of Metropolitan Movers. He read this review and was horrified. He called me and assured me that he was having a talk with the estimator, Eddie. He also quickly offered to pay for damages and the roll of plastic. As the damaged, items were a result of poor packing (on our part), I did not seek anything for the damages, but I did take him up on paying me the $25 for the roll of plastic wrap. He recommended that if I did choose to use them again that I call the main number and not someone's (Eddie's) cell phone. I agreed that I would have probably gotten a better response if I had done so. The president's responsiveness and general concern for both the image of his company and the satisfaction of this customer has brought Metropolitan movers back into my good graces. I cannot rate the company as a C with that type of follow up, even if it was spawned by my Angie's list review. So my problem was more with an individual than this company. I am therefore changing my rating to reflect the latest interactions I had with them.
==================================================================
Previous posting below:
The service overall was middle range. I was not at all pleased with the estimator, Eddie Yaslav. He came off as slightly unprofessional and was very late for our estimate. But his estimate was the cheapest and after some back and forth he was willing to cut me a break on the travel expenses since everything was so close. Since, I was trying to make my money stretch, I went with the lowest bid. Well that turned out to be a bait and switch tactic, because even though Eddie assured me that he always over estimates, he under estimated by about $76. Which isn't a terrible estimate unless you tell me you always over estimate.
I changed my move date a couple of times due to issues with other contractors finishing work at my new place. And I must say that Metropolitan Movers was very flexible and accommodating with regards to my changes.
On the day of the move, they were on time (maybe five minutes or so late). I showed them around the house and walked through what was leaving and what was staying. They marked items and got right to work. The crew of three worked fairly diligently. A few times I would see them on the cell phone or chatting, but for the most part these guys were real workhorses. I do not know how they were able to carry so many items at one time! They took longer than anticipated, but I also threw in a few extras that they did not expect. For example, I had a very heavy desk that was waiting at the new home which had to go upstairs. I did tell Eddie about this when he was doing the estimate, but there is no way he could have accounted for just how heavy this desk really was without seeing it.
Where I have issue with the service is the fact that 1) they damaged items and did not tell me and it would have been obvious to anyone carrying the damaged items that they were dinged or broken and 2) they charged me for materials that I did not use. When I called them about this, they NEVER returned my call.
Unfortunately, my wife packed some of the china. And I came to find out that she can't pack china. Thankfully, it wasn't any of the good stuff. I packed that away myself. But the boxes were jingling from broken goods and no one mentioned a thing about it. Several wooden items got small scratches and dings in them as well. What I do know from moving several times with the help of friends, is that the occurrence of breaks and scratches on this move was almost nonexistent in comparison but more than I would have liked to have seen from a professional mover. I have nothing to compare them to other than my expectations which were high. They also put a dent in my new wood floor on the staircase when moving the heavy desk.
But my biggest complaint, and the reason why I would never use them again, is the fact that I found a mostly full roll of plastic wrap at the old address. They charged me $25 for that roll. I called to tell them that I wanted credit and that I would return the roll or that one of their people should pick it up. I called Eddie three times on the matter. He never returned my call.
Again, overall the crew was good, not excellent, but very good. The estimator however proved to be unprofessional and unresponsive (once paid) and I would not highly recommend Metropolitan Moving for that reason.
==================================================================
Previous posting below:
The service overall was middle range. I was not at all pleased with the estimator, Eddie Yaslav. He came off as slightly unprofessional and was very late for our estimate. But his estimate was the cheapest and after some back and forth he was willing to cut me a break on the travel expenses since everything was so close. Since, I was trying to make my money stretch, I went with the lowest bid. Well that turned out to be a bait and switch tactic, because even though Eddie assured me that he always over estimates, he under estimated by about $76. Which isn't a terrible estimate unless you tell me you always over estimate.
I changed my move date a couple of times due to issues with other contractors finishing work at my new place. And I must say that Metropolitan Movers was very flexible and accommodating with regards to my changes.
On the day of the move, they were on time (maybe five minutes or so late). I showed them around the house and walked through what was leaving and what was staying. They marked items and got right to work. The crew of three worked fairly diligently. A few times I would see them on the cell phone or chatting, but for the most part these guys were real workhorses. I do not know how they were able to carry so many items at one time! They took longer than anticipated, but I also threw in a few extras that they did not expect. For example, I had a very heavy desk that was waiting at the new home which had to go upstairs. I did tell Eddie about this when he was doing the estimate, but there is no way he could have accounted for just how heavy this desk really was without seeing it.
Where I have issue with the service is the fact that 1) they damaged items and did not tell me and it would have been obvious to anyone carrying the damaged items that they were dinged or broken and 2) they charged me for materials that I did not use. When I called them about this, they NEVER returned my call.
Unfortunately, my wife packed some of the china. And I came to find out that she can't pack china. Thankfully, it wasn't any of the good stuff. I packed that away myself. But the boxes were jingling from broken goods and no one mentioned a thing about it. Several wooden items got small scratches and dings in them as well. What I do know from moving several times with the help of friends, is that the occurrence of breaks and scratches on this move was almost nonexistent in comparison but more than I would have liked to have seen from a professional mover. I have nothing to compare them to other than my expectations which were high. They also put a dent in my new wood floor on the staircase when moving the heavy desk.
But my biggest complaint, and the reason why I would never use them again, is the fact that I found a mostly full roll of plastic wrap at the old address. They charged me $25 for that roll. I called to tell them that I wanted credit and that I would return the roll or that one of their people should pick it up. I called Eddie three times on the matter. He never returned my call.
Again, overall the crew was good, not excellent, but very good. The estimator however proved to be unprofessional and unresponsive (once paid) and I would not highly recommend Metropolitan Moving for that reason.
Licensing
Bonded
Insured
Licensed*
Trade License Number
US DOT 1326082
Trade License Locale
Federal
Trade License Authority
US Department of Transportation
Trade License Expiration
09/05/2025
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Metropolitan Moving & Storage is currently rated 4.9 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 12:00 PM
Metropolitan Moving & Storage accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, Metropolitan Moving & Storage offers free project estimates.
Yes, Metropolitan Moving & Storage offers eco-friendly accreditations.
Yes, Metropolitan Moving & Storage offers a 8% senior discount.
Yes, Metropolitan Moving & Storage offers emergency services.
No, Metropolitan Moving & Storage does not offer warranties.
Metropolitan Moving & Storage offers the following services: Residential & commercial local & long distance moving & relocation. Packing & unpacking. Crating. Short & long term storage. Piano moving.