I called and left a message on Tuesday, March 18, 2014 around 11:15 am. My call was returned the next day around 10 am. When I spoke to the provider, I was asked for the location and the size of the patio. I was told that they would not be able to help me because of the small size and the far location. I was looking forward to working with this company, based on all of the positive reviews!

IT WAS PLEASENT I SPOKE WITH HIM AND HE GAVE SOME GOOD IDEAS. WHEN I'M READY I WILL CALL THIS COMPANY BACK AND USE THEM

While they were the highest of the quotes I got (but not by much), they definitely seemed more professional and quality-driven than the competition.

I requested estimates from several different companies for this job, and First Impressions Hardscapes was both the most responsive and the most helpful. The designer, Mike, was quick to respond and happy to come by and offer his ideas and thoughts. He helped me come up with new questions and ideas, as well as offered suggestions to keep the costs down. The price was a bit greater than some of the other estimates I received, but the professionalism and excellent warranty on the work made it more than worth it.
The project went extremely well. Despite a few hiccups ? some due to the weather, some due to my changing plans, and some due to the trickiness of the site ? the project was completed in a reasonable timeframe and in a most professional manner. The foreman of the job, Jon, was quick to raise any issues that came up during the construction, and was happy to explain them ? and the options for moving forward ? in a clear and concise manner.
The end result looks absolutely fabulous, and as of months after the end of the project, there have been no problems to report. As a bonus, the company submitted all the paperwork for the rebate due from the DC government for the permeable paver project, which helped lower the cost by $1000.

Wow!!! This was not an easy project to describe and bid, largely because what we were trying to accomplish is quite unique. The property had a tricky change of elevation and undulation, and as far as materials, we wanted to blend the stone into an already existing stone garden design already on the property and adjacent to the to be installed fence. We wanted carderock stone that was identical in size and color pattern to what we had already - this is not as easy as simply going to the same quarry, which First Impressions gladly did. It is really a job that requires great skill and attention to detail to match the new wall perfectly, which they did. From start to finish, there were no issues. I was most impressed with four things - 1) the finished product, which completely blew us away, 2) the professionalism and integrity of the entire crew - from Mike the very thoughtful designer and primary point of contact who figured out how to make our vision work on the property (he brought a few very good suggested changes as well), to John the onsite project manager, to the stone layers, the wood workers and the lighting installers - they each wanted to make the customer happy, and obviously took great pride in their work, 3) the price, which was around 10 percent less than two other real bids, and 4) the reasonable time to completion, clean/tidy work site, and respectfulness toward our neighbors throughout the few week project. For us, this was our first sizable home project - Mike and John made use very comfortable throughout that our personal investment in our property was being taken very seriously by each of them - we felt that they wanted it to look even better than we did, which is a great feeling. When you get a better product than you could have imagined, that is hassle free and reasonably priced, it is tough not to be happy with the experience. I have nothing but positive impressions of First Impressions, and would very happily work with them again.

Mike was courteous, prompt, and really listened when we described our ideas. He gave us a very good price on the work. He made the extra effort of getting our documents ready for approval by our homeowner's association in record time so that we could meet their deadline. REALLY appreciated that. His crew came on time, and were careful of our lawn - and tidy. Mike was in touch by e-mail throughout and had a very knowledgeable manager on site. Cutting fieldstone is noisy, messy work, but they kept it under control. Their work is beautiful and very professional. All in all, we are so pleased with the results. We definitely recommend this company.

Mike Walters was the person who consulted and provided a bid on the work - he was responsive and I thought the price was fair given two other estimates I had received from well-rated companies. First Impressions was in the higher range but I felt more comfortable with what they were proposing and their familiarity in working with the RiverSmart program -- which provided a $1500 offset for this work. 
Although we were a week delayed due to weather delays on other jobs we are really happy with the work. The crew was courteous and consulted us on some decisions (e.g. style of privacy fence on side of deck, etc.) which I appreciated because often contractors will assume you want something one way and you don't. 
I would highly recommend this company and will use them again when we're able to redo the front walk and stairs of our house.

Their service was great!  They came promptly each time. They gave an estimate and the foreman was on top of everything. The workers were always nice, respectful, and professional. I don't think we will ever have problems with the work they did. They were not the cheapest but the quality of the work was worth it.

Mike Walters was quite professional, courteous and punctual.  When we met, he did a design on the spot and was able to draw what we had in mind.  He also gave us quite a few useful pointers and advice.  I would highly recommend him!

The estimator arrived promptly and gave me a number of options for the materials to be used.  Once the selection had been made, we scheduled the work.  It took two days to complete the work, which was the estimate I had been given.  They used natual stone and it came out even better than I had originally envisioned.  They filled the area behind the wall with topsoil.  They did a thorough cleanup after the job was over.  I highly recommend this company.

I will provide details of the construction after completion approx. Sept 20.

After getting a number of estimates, we decided to go with First Impressions - Mike came out quickly and well, made a great First Impression! He drew up a plan on the spot, and gave us an estimate right away, and raised some questions and had ideas that no one else had thought of. For instance - we wanted a brick patio that could double as a driveway, and Mike was the only person we spoke to who raised the fact that regular brick might crack under the weight of a car, and that we'd be better off with concrete pavers (which also comes with a warranty!). We wanted our gate replaced, and he gave us a lot of insight about maximum width of the gates, etc - he seemed as interested in the longevity of our project as we did, and I really appreciated his insights, even before we had signed a contract.  His rates were competitive or lower than everyone else we spoke with, and he was the hands down winner in professionalism and knowledge.
Once we signed the contract, we had a minor weather delay, but once the guys got started, the project was finished on time, and beautifully. Over the course of the week's work, there were a few things we noticed, that we wanted done slightly differently, and Mike was incredibly responsive and helpful, and his guys addressed every issue. We are thrilled with how the patio came out, and I would definitely recommend First Impressions to anyone looking for a new patio.

After visiting several design and build companies for the construction of our patio, we decided to go with Mike and First Impressions.  Our backyard sloped dramatically across the rear of the house.  Other companies seemed to want to bring in fill material to raise lower sections.  Mike suggested that we use the slope and dig in more than one terrace connected by paver stairs.  Mike was very patient with us in choosing our pavers and tweaking the design.  He worked with us to incorporate all of the features we wanted and maintain our sightlines of the US Capitol.
When the crew arrived, I was amazed.  They brought 12-15 guys that worked together through sweltering heat from 7AM to after 6PM everyday for six days to get it done.  The work is beautiful and we'll be enjoying our patio all year (thanks to the fire pit) and for many years.  As for the finished product, check out the pictures!!  Thanks, Mike and First Impressions

They were great.  7 or so men came every day and did a super job.  He asked many questions to make sure he was thorough in his work.  It is beautiful. They were good to clean up after themselves every day.

We cannot say enough about the professionalism and flexibility of everyone at First Impressions and the high quality of their
work.  Our initial contact was with Mike, who came to our house on a Saturday morning to hear our plan and give us a quote.  We really appreciated that he offered his own ideas and suggestions, and that he created a computer drawing of the patio plan right at the kitchen table. Once we had settled on First Impressions for our job (we had gotten quotes from five other contractors), Mike helped us choose the paver and veneer materials and got us on the schedule. Mike was very patient through several rounds of plan edits and our many, many questions, and helped us prepare documentation for our HOA application.  Within two weeks, the project began and we were introduced to John, who oversaw the day-to-day work. John was just as impressive as Mike. He was on site every single day, usually multiple times per day, directing the workers, fielding questions from us, explaining the process, and troubleshooting as necessary. His 29 years of experience in this line of work was clearly evident?he provided very valuable insights and suggestions that saved us money and improved the functionality of the drainage system.  Equally impressive was the team of workers who were at our house 12 hours a day for 8 days. They were efficient, polite, clean, and highly skilled. Having never seen a paver patio project, we were astounded by the precision and effort it required, not to mention the amount of manpower! On several days, there were no less than 12 workers at the house, all with levels in hand to ensure perfect grading of the surface. 
As with any project of this size, several problems popped up along the way, which First Impressions dealt with efficiently and helpfully. For instance, we discovered an enormous rock under a portion of the area we needed to excavate for the firepit. Mike and John brought in a jackhammer and the foreman spent almost an entire day breaking it up.  We were certain the rock situation was going to cost us time and money, but it did neither. First Impressions didn?t charge us anything extra! Several other issues arose, but our project timeline was never delayed and the price did not go up. First Impressions honored their commitment to completing our project on time (actually, in less time than they quoted!) and on budget. 
After the project was completed, Mike came back to check in with us and make sure we were satisfied. We are! The patio is beautifully done and the attention to every detail is evident. The day after the project was completed, we had a flash flood and got to see the patio and drain system in action.  It was impressive, to say the least. The flow of water off of the patio and into the system was awesome to watch and the drain system itself functioned beautifully: no standing water anywhere on the patio or in our yard.
We could not be happier with our beautiful, functional patio and with the experience we had with First Impressions, thanks to Mike, John, and the whole team. A+

The First Impressions team was great, and I will definitely use them again! Mike Walters guided us through the entire process of providing the estimate and making recommendations appropriate for the age and look of our house. We actually had another contractor come in under First Impressions' cost estimate, but based on my meeting with Mike, I knew that their expertise was worth the added expense (especially since I lacked the vision of the project). Mike was very responsive throughout the project. The installation team guided by John Morgado was great. They worked quickly, efficiently and created beautiful work. Our new flagstone patio looks amazing as does the new sod. It exceeded all my expectations. And as a bonus, the team repaired some cracks in our sidewalk just to be nice....which was really awesome since we decided to put off the sidewalk replacement for a later date.
Overall, great work by the First Impressions team! I couldn't have asked for a better experience.

Mike Walters came out took measurements, drew up a plan and gave me several estimates and options for the project - removal and replacement of driveway, walkway and entrance/stoop for our house. Talked about pluses and minuses for each option and he sent a written estimate that night based on the final decision. The project included a combination of cement driveway with paver borders and two paver stripes plus a paver walkway (reshaped,widened and reconfigured) and paver stoop and steps into house with bullnose edge. Mike came out to our house on a holiday/day off to show us sample pavers/colors and review the project. The foreman came out on Saturday to meet us and review the design and go over everything he needed to know before construction. The crew started at 8 am on Monday and worked until late (5 pm) to get the old concrete removed and framed up the  area  in prep for the cement install on Tuesday. They carefully took up grass and placed around back for us to reuse, moved plants, sprinkler heads and moved an electrical conduit. The crew showed up at 8 am and worked until 6 pm on Tuesday. The pavers were placed as borders and stoop prepped. Wednesday was final install day, with completion of pavers and stoop. The crew finished the job by cleaning the glass front door, replaced grass, seeded the dirt edges and laid straw on the seed. Our property looked immaculate when the crew left. And the final project is fantastic! We have had a steady stream of admiring neighbors who were as thoroughly impressed as we were with the entire project from start to finish. Excellent attention to detail from start to finish. The project was completed to perfection.

Working with First Impression Hardscapes was a very positive experience from start to finish.  Very professional, attentive to detail, and quality and customer oriented.  Mike Walters, Sales Manager, met with us to provide an estimate.  He measured and explained the various options, scope of work and process.  Mike was very patient in addressing questions.  No hard sell.  At the time we were exploring all replacement options for the driveway -- concrete; pavers; asphalt.  Using First Impression turned out to be the best value.  It also helped that the company was local and stands behind its work for five years. 
Their crew showed up on time everyday, worked hard, and cleaned the area up before leaving.  John Morgado, principal owner, was at the site bright and early everyday and stopped by several times a day each day.  On each visit, John spent time talking with me, explaining each step as they progressed, and answering questions.  A foreman was on site at all times supervising and working.  I was impressed with everyone's work ethic.  it was evident that everyone at First Impressions takes pride in their work.
The work was performed within the time frame provided and was top notch!   John Morgado and Mike Walters were very professional, personable, and easy to work with.  Everything looks great and it was a job well done!  I have no hesitation recommending First Impressions and would use them again in a heart beat.

Before going ahead with the renovation, we naturally contacted a number of contractors. We were generally happy with the various estimates (all comparable price wise), but in the end we decided to opt for First Impression because of the design and because of their great professionalism in this process.
Mike Walters came to visit the house and provided clear and helpful explanations about his design. He was also available when we needed more information and to answer our questions.
As for the work itself, John Morgado and his team were extremely diligent and efficient. While they finished within the deadline, they still did so paying great attention to details, and were also very clear about any future required maintenance for the pavement. We certainly strongly recommend First Impression.

Mike Walters came to my house to see the situation.  He explained in detail how his company would approach the project and made suggestions for improving the design. There were six men working on this project in addition to John Morgado who did oversee the project.  John was amazing and so patient as he addressed any of my concerns while the work was being done.  He was at the house often checking that all was going according to plan -- and all did.
Superb company!  I have a magnificent front walkway that is giving us such pleasure.

They were creative in terms of design. They were also very hard working and we were very pleased over all. They were also reasonably priced and performed high quality service.

Several years ago, after running into standstill with a difficult contractor and engineer, I took the advice of a neighbor and contacted Right Path Construction Management.  Frank D'Anton, the principal, was quick to respond, mediating the situation and finding a company capable of Old World artisanship.  This company, which is named First Impression Hardscapes, had staff that was both competent and honest.  
 Right Path saw this project through to completion and I was so pleased with the Consruction Management approach of Right Path that I had Right Path continue working for me - creating a breath taking 500 square foot paver patio, underpinned retaining wall to support a garage on the property line, and most recently, a beautiful bed and bath addition to my house.  Vaulted ceilings, rooms filled with light, A.D.A. compliant ramp are just some of the many features that the staff of Right Path worked closely on with my architect to tailor this project to my needs. 
 I strongly recommend Right Path Construction Management for any project you may have.  The principal of Right Path, Frank D'Anton, will make you part of the decision making process.  He will make sure that changes you make along the way do not become excuses for price gouging.  He is a consummate professional who makes what could be a stressful and frustrating process a much calmer and easy process for the homeowner.

They were excellent. Fast and timely in visiting to give us an estimate, they started work promptly when they said they would and finished on time. When there were a couple of very slight mistakes made they were corrected immediately.

No problems at all, true professionals (see above statement)

To start, we thoroughly enjoyed the planning phase with the salesman.  We had gotten three quotes before calling First Impression and had not been impressed.  The other companies basically asked for our ideas without providing any of their own.  First Impression provided a couple of different plans.  First Impression was also able to draw a 3-D vision of the new space while the other companies took a few days to email us a one dimension diagram.  It was great to be able to see the plan (with the picked out pavers) on the spot.
The job took five days to complete.  The crew was punctual and polite at the start of every morning.  On the first day, the foreman went back over the plan with us (which did not originally include the half wall) to confirm he understood the work to be done.  Once the discussion was over, the crew got to work immediately.  Since this was the backyard, they kept grass destruction to a minimum with a small path which they backfilled with grass seed and hay.  The crew worked diligently for 10 hours each day and cleaned up after themselves at the end of each. 
When it was ascertained that we would need a half wall in order to keep the woods from falling onto the patio, he let us know immediately and explained what would happen if we did not build it.  He then called his supervisor to obtain a quote so that we could make an informed decision.  After the job was complete, we were given a couple of days to check out the work before they came back for the final payment.  It was a job well done.