Antietam Property Management Llc

"First, I will say that, even though you left this review, I have already been contacted about renewing the lease for another 12 months, which we plan to do. There are many half truths in this review. Eric gave you 45 days to move in, not 60. He told me this, and that is what was told to you. You drove by the property 2 weeks before move in -- there WAS work left to do (the contractor still had two weeks before your move in), and we generally do not have future tenants walking around a property before move in due to insurance. Eric told you at that time what would be done. Keys were not withheld, but there are instructions to cover before you take possession, which you were clearly not interested in hearing. Regarding your water bill, the County was called to check the lines to the house, and a plumber was called to check the lines inside. There were no leaks found. Ironically, with no repairs to anything, the following quarter your water/sewer bill was normal. With the cost of the plantings, we did suggest that that was a possible reason for the excessive bill. The plumber was called for the basement toilet - we do not set their schedules. They schedule with you directly. I have no idea about your refrigerator, but that is something you should take up with him. Regarding the yard work, a separate contractor sets this up and works according to his schedule. The old oil tank is not leaking, as per a written statement by AC&T. You put in a work order for a mailbox on a Friday. We close for the weekend, and had the contractor scheduled for Monday. A mailbox is not an emergency, and this type of work is not warranted on a weekend. You did contact the owner, who called me (I had already explained all this ad nauseam with him) to say that he was not interested in dealing with you, as we are the property manager. You called every member of our staff "incompetent" or "useless" including the owner. We have done our job, repaired what needed repaired, and will continue to do so."

"There are issues with your review that need clarification. We didn't "lose" your tenants' checks. The entire deposit was stolen - many tenants' checks, not just yours. All tenants were asked to cancel the checks so that they couldn't be cashed and submit a new check (we covered all cancellation fees). You received your money on time, and I don't see an issue. We didn't miss any "deadline" for the lead paint. I had contacted the agent with the MDE, when you sent an email saying not to bother and that you had handled it. You have accused Antietam and representatives of "driving by". As the property manager we have right to be at the property. However, as we have stated multiple times, this was not us. We did not "drag our feet". I answered you immediately, and explained that our owner, Eric Ford, was the person who needed to close your account. I forwarded all emails to him, and copied you. I, Rhonda Douglas, was not responsible for that part of your contract. When you came to the office, I explained it again, and told you that I could not provide all keys to you until the account was closed, but gave you one set. We have procedure. We have legal right to collect management fees through January 30, 2020, the end of your management agreement, although you immediately informed your tenants to pay you directly. This is a breach of contract, as you have no right to tell tenants to pay you when you are under contract with us. We will collect said fees, and your account will be closed. I explained to you that day, when you threatened bringing an attorney into this, and reminded you that you had broken your contract. I have not ever been to the property, but I do know that Mr. Ford stopped by and spoke to your contractor, since you told me that a tenant had vacated and you had moved to another unit, whereas you told Mr. Ford that there was no change in tenancy. We have followed the law. You are in breach of contract, and your account will be closed after fees are collected."

"Ms. [Member name] states that she "had to sue" our company. In actuality, she voluntarily withdrew her suit before the court date, so her statement is inaccurate. The reason for her displeasure began when her son wanted to walk through the property, but didn't provide the 24 hour notice required for us to alert the tenants. Further, we had a standard inspection scheduled the following week, and told Ms. [Member name] that we would send her pictures of the inspection. In our management agreement, it is stated that if there is an emergency repair necessary, we as the management company have the right to handle the emergency without consent from the owner in order to keep the structure safe, as well as the tenants. The main shower developed a major leak, which was actively leaking into the basement ceiling and causing damage. The area around the shower faucet (ceramic tile) needed to be removed, because there was no access panel to repair the damaged pipes. This was necessary to stop the leak, and stop further damage to Ms. [Member name]'s basement ceiling, etc. Shortly thereafter, the water heater stopped working and needed to be replaced. Again, consent is not required, since hot water is not an "option" for the tenants. Costs for both repairs were quite reasonable. Ms. [Member name] was not happy that we did not get her approval prior to the repairs, which we considered emergency situations. This, coupled with the fact that she did not provide proper notice to us in order to inspect the property and was therefore denied weekend access to the property, began the decline of the relationship between Ms. [Member name] and Antietam Property Management. Again, it should be noted that we were never sued by Ms. [Member name], and it should be remembered that she dropped the suit prior to any court dealings."