Antietam Property Management Llc

Property Management

About us

Antietam Property Management, located in Hagerstown, MD, is a full-service property management company serving the Tri-State area. Whether you are looking for an apartment to rent, a townhouse, or a single family home, Antietam Property Management can match you with a property that will fit your needs. If you are a property owner or investor, Antietam Property Management also offers a variety of professional management solutions to assist you. As a full-service management company, we do all the work. Please take a moment to explore our website and then give us a call to discuss how we can help you.

Business highlights

Emergency Services Offered

Services we offer

Tenant placement, Monthly Direct Deposit Distributions, Monthly Statements, Detailing Income & Expenses, Periodic Property Inspections, Building Maintenance, Yearly Tax Statements, Process Lease Renewals & Terminations

Amenities

Emergency Services
Yes


Accepted payment methods

Check
MasterCard
Visa

Reviews

2.25 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
20%
4
0%
3
0%
2
0%
1
80%


Rating CategoryRating out of 5
quality
1.0
value
2.8
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Showing 1-5 of 5 reviews

Denise S.
11/2020
1.0
property management
  + -1 more
Viewed a property in May 2020 w/property management owner. Beautiful home but an older home. Was told of a couple things that still needed done. My current lease wasn’t up until August 30, 2020. Was told by Eric a 60 day move in wasn’t a problem. Was sent the lease to sign the end of May and no 60 day move in. Was told Eric never said that, first lie. Stupid me, signed it anyway. Drove by property about 2wks prior to moving in, brush and trash laying around, deck not painted, wood floors not refinished. Contacted the only number I had at the time and got a response “ per my email I am on vacation” never received an email but anyway. Got a response days later from another employee telling me they would have to check with the owner because of cost. Again was told this would be done at showing. Went to get the keys on move in day and Rhonda would not give me the keys until I got to hear her attitude because I said she was unprofessional. Went to home to start moving in, deck was the only thing done. Staples sticking out of the floor, cutting our feet, air conditioners didn’t work, brush still laying everywhere, dishwasher and microwave not working/working properly, took until October to get them fixed and we installed our own dishwasher. Had to buy our own window units. Pulled out the staples myself. Basement flooded 3 times because maintenance person couldn’t come due to kidney stones. Basement toilet broke after 2wks, took 3wks for someone to finally show up and when he did he helped himself to my refrigerator. Received my first water/sewer bill the end of August. Bill was read on 5/22-8/22, only lived here for 35 days, move in July 15,but paid for 45,000 gallons for 3 months of use for 2 people. They never read the meter on my move in day July 15. A tree service was hired by the home owners to remove all the trees from the property which we were never told, wood laid for a week, stump grinding took 3wks, they left massive holes in the yard and after complaining for a month, we cleaned it up. Under ground fuel tank is leaking into the ground, we have open junction boxes in the basement, a cut wire coming through the basement window with no wire nut, rodent nest in storage area off main bedroom from day one. I used my own money, over $1000, to plant shrubs, flowers and put mulch down. There was nothing and it was a mess. All the problems, issues were addressed to the property management in writing. Now over a week ago my mailbox was taken out my a drunk driver, Friday evening, called management company, left a message, put up a new mailbox on Saturday so I could still receive my mail. On Monday my roommate called them to report we had a squirrel problem and ask for the money back for the mail box($45). I was then sent a text saying I had no authority to fix anything. This after installing our dishwasher. I would not get my money back. Contacted the actual owners about all the lies and issues and was pretty much told to suck air. Property owners are exactly like property management, no ***** given and the tenants are wrong while they sit in there perfect home on a golf course Steer clear of this company, unprofessional, dishonest and only there to collect there money.
Description of Work: Complete rental nightmare

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from Antietam Property Management Llc
First, I will say that, even though you left this review, I have already been contacted about renewing the lease for another 12 months, which we plan to do. There are many half truths in this review. Eric gave you 45 days to move in, not 60. He told me this, and that is what was told to you. You drove by the property 2 weeks before move in -- there WAS work left to do (the contractor still had two weeks before your move in), and we generally do not have future tenants walking around a property before move in due to insurance. Eric told you at that time what would be done. Keys were not withheld, but there are instructions to cover before you take possession, which you were clearly not interested in hearing. Regarding your water bill, the County was called to check the lines to the house, and a plumber was called to check the lines inside. There were no leaks found. Ironically, with no repairs to anything, the following quarter your water/sewer bill was normal. With the cost of the plantings, we did suggest that that was a possible reason for the excessive bill. The plumber was called for the basement toilet - we do not set their schedules. They schedule with you directly. I have no idea about your refrigerator, but that is something you should take up with him. Regarding the yard work, a separate contractor sets this up and works according to his schedule. The old oil tank is not leaking, as per a written statement by AC&T. You put in a work order for a mailbox on a Friday. We close for the weekend, and had the contractor scheduled for Monday. A mailbox is not an emergency, and this type of work is not warranted on a weekend. You did contact the owner, who called me (I had already explained all this ad nauseam with him) to say that he was not interested in dealing with you, as we are the property manager. You called every member of our staff "incompetent" or "useless" including the owner. We have done our job, repaired what needed repaired, and will continue to do so.

Rochelle B.
12/2019
1.0
property management
  + -1 more
I am the owner of a small multi-family. I fired Antietam Property Management after they (1) lost my tenants checks and didn't tell me [the tenants say they still have not cashed them], (2) didn't file the lead paint paperwork. We only opted to file it ourselves after the deadline had passed. Someone has been driving by taking photos of the property, which made me just want to get everyone free and clear of my home. That concern was the catalyst to end our relationship with Antietam, but they were, by no means, doing a good job anyways. Antietam Property dragged their feet 2 months to give me a response, presumably, in hopes I'd rent out the unit under the table and they could get that "first months rent" money. I went to their office with checkbook in hand and asked what it would cost to make them go away. Rhonda said I had to talk to Eric and they refused to give me my keys back. Remember, I'm the owner. I work from home 100% and decided to use a unit as an office / backup kitchen and bath while my other unit is worked on. I have explained this and offered to write them a check for whatever it is they think it costs to go away. It has been 2 months and they have refused to provide me a number. I understand I am breaking a contract, but that should be reparable by the contract terms (e.g. money settlement). The owner [Eric Ford] has a drug possession charge and violated his probation by having an unregistered firearm in 2014. He came to the property (while I was here) and didn't tell me. He peered in my car and my contractor's truck. The way this was done was creepy. I was on-site while he was here and he made no attempt to contact me. I only know about it because of my contractor and neighbor's cameras. I have since re-keyed the place. I'm starting to think this is not about money; please be cautious with these guys. If you would like demonstrable proof of the event from above, please feel free to reply to this. I still haven't been given a dollar sign, but will add to this post when I get whatever the close-out value it (or if this gets escalated into something different). We are concerned citizens that people like this have access to other people's homes, which is why we are leaving this post. If it sounds crazy... I agree. In all my years owning rentals, I've never dealt with a situation this insane.
Description of Work: Property Management

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$500

Response from Antietam Property Management Llc
There are issues with your review that need clarification. We didn't "lose" your tenants' checks. The entire deposit was stolen - many tenants' checks, not just yours. All tenants were asked to cancel the checks so that they couldn't be cashed and submit a new check (we covered all cancellation fees). You received your money on time, and I don't see an issue. We didn't miss any "deadline" for the lead paint. I had contacted the agent with the MDE, when you sent an email saying not to bother and that you had handled it. You have accused Antietam and representatives of "driving by". As the property manager we have right to be at the property. However, as we have stated multiple times, this was not us. We did not "drag our feet". I answered you immediately, and explained that our owner, Eric Ford, was the person who needed to close your account. I forwarded all emails to him, and copied you. I, Rhonda Douglas, was not responsible for that part of your contract. When you came to the office, I explained it again, and told you that I could not provide all keys to you until the account was closed, but gave you one set. We have procedure. We have legal right to collect management fees through January 30, 2020, the end of your management agreement, although you immediately informed your tenants to pay you directly. This is a breach of contract, as you have no right to tell tenants to pay you when you are under contract with us. We will collect said fees, and your account will be closed. I explained to you that day, when you threatened bringing an attorney into this, and reminded you that you had broken your contract. I have not ever been to the property, but I do know that Mr. Ford stopped by and spoke to your contractor, since you told me that a tenant had vacated and you had moved to another unit, whereas you told Mr. Ford that there was no change in tenancy. We have followed the law. You are in breach of contract, and your account will be closed after fees are collected.

Ann B.
11/2015
1.0
property management
  + -1 more
Several days before the court date my attorney, William Schildt quit because I could not send him any more money, but changed his mind a few days later. I asked how much more it would cost to go to trial and he said $5000. I had to withdraw the suit against Antietam Property Management because I was flat broke. APM claims to do quarterly inspections. Did not. Did one inspection. I fired APM claiming breach of contract and instructed the tenants to send future rents directly to me. The tenant later told me APM threatened to evict them if they sent the rent to me. ATM secretly collected two months rent from the tenants and did not send the usual monthly report it to me. The APM agreement says the owner is responsible for anything illegal. They refused to let me see the lease, so how could I know if everything was legal or not. They refused to let my son do a walk thru even tho I gave 24 hour notice--they claimed they could not reach the tenants because they were at work--APM had their work numbers. The tenant later told me no one tried to set up a walk thru. APM notified me of an emergency repair five days later. They did not keep the appointment with the tenant on their move-out day July 1 or 2. If they had they would have seen the rainwater pouring into the basement--resulting in damages over $20,000. They refused to treat the property for fleas when the tenant moved out. APM had the $250 pet fee. They knowingly rented to four adults (pictures documented this) but told me only two adults and one "child" were renting. It is contrary to the fire code for basement rooms to be used as bedrooms. (pictures taken by APM documented this). On July 7 I went into the APM office to pick up the keys. Rhonda told me I could not have them until Eric did the walk-thru. A few hours later Eric rushed to the house to do a walk thru. It took him 5 minutes. Then Rhonda gave me only one set of keys (four adults?) but somehow managed to get into the property after July 7. APM found another rental for the tenants and apparently gave them credit for their security deposit because several months after moveout, APM notified the tenant APM was deducting money from their security deposit for damages to my property. I have applied for loan modification on my house and the rental property because I stopped payment for several months so I could have money to treat the mold. This nightmare has lasted one and a half years. Enough said.
Description of Work: It was all about what Antietam Property Management didn't do.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,200

Cath H.
08/2015
5.0
property management
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Ann B.
08/2014
1.0
property management
  + -1 more
Had to sue them
Description of Work: .

Rating CategoryRating out of 5
quality
1.0
value
3.0


Response from Antietam Property Management Llc
Ms. [Member name] states that she "had to sue" our company. In actuality, she voluntarily withdrew her suit before the court date, so her statement is inaccurate. The reason for her displeasure began when her son wanted to walk through the property, but didn't provide the 24 hour notice required for us to alert the tenants. Further, we had a standard inspection scheduled the following week, and told Ms. [Member name] that we would send her pictures of the inspection. In our management agreement, it is stated that if there is an emergency repair necessary, we as the management company have the right to handle the emergency without consent from the owner in order to keep the structure safe, as well as the tenants. The main shower developed a major leak, which was actively leaking into the basement ceiling and causing damage. The area around the shower faucet (ceramic tile) needed to be removed, because there was no access panel to repair the damaged pipes. This was necessary to stop the leak, and stop further damage to Ms. [Member name]'s basement ceiling, etc. Shortly thereafter, the water heater stopped working and needed to be replaced. Again, consent is not required, since hot water is not an "option" for the tenants. Costs for both repairs were quite reasonable. Ms. [Member name] was not happy that we did not get her approval prior to the repairs, which we considered emergency situations. This, coupled with the fact that she did not provide proper notice to us in order to inspect the property and was therefore denied weekend access to the property, began the decline of the relationship between Ms. [Member name] and Antietam Property Management. Again, it should be noted that we were never sued by Ms. [Member name], and it should be remembered that she dropped the suit prior to any court dealings.

    Contact information

    19833 Leitersburg Pike Suite 3, Hagerstown, MD 21742

    antietampm.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 3:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Property Management

    FAQ

    Antietam Property Management Llc is currently rated 2.2 overall out of 5.

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 3:00 PM

    Antietam Property Management Llc accepts the following forms of payment: Check,MasterCard,Visa
    No, Antietam Property Management Llc does not offer free project estimates.
    No, Antietam Property Management Llc does not offer eco-friendly accreditations.
    No, Antietam Property Management Llc does not offer a senior discount.
    Yes, Antietam Property Management Llc offers emergency services.
    No, Antietam Property Management Llc does not offer warranties.
    Antietam Property Management Llc offers the following services: Tenant placement, Monthly Direct Deposit Distributions, Monthly Statements, Detailing Income & Expenses, Periodic Property Inspections, Building Maintenance, Yearly Tax Statements, Process Lease Renewals & Terminations

    Contact information

    19833 Leitersburg Pike Suite 3, Hagerstown, MD 21742

    antietampm.com

    Service hours

    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 3:00 PM