"First of all I just want to say that this is one of the most painful reviews I have ever received, especially for work I actually performed. I had no idea you were this dissatisfied with my work and professionalism upon leaving and would not have left without trying to make it right. Yes, it did take me longer even by my standard to hang the first curtain rod. I don't work with lathe and plaster walls very often and I couldn't find a stud to screw into so I had to use toggle bolts that required much larger holes to be drilled into the wall. I worked at a safe pace in order to get it straight and hopefully right the first time. Also, too much time spent going back and forth to the truck for the right parts didn't help The patch work on the wall downstairs was a total oversight on my part. I should not have left it that way and had drywall compound in my truck I could have used to do so. I will be more than happy to come back and do this for you if you wish. With regard to my comment about women having a better eye for hanging straight pictures on walls, that was intended as more a self effacing comment, not a sarcastic sexist dig. I am so sorry I offended you and should have clarified the intent of my comment. I should know better than to make comments that can be so easily misunderstood and will certainly be mindful of that from now on. Lastly, I erroneously overcharged you by $60. Your bill should have only been $180 for three hours not $240. I will send you a refund for this plus another $30 to hopefully offset some of your frustration with me. In closing I would just like to add that I work really hard to please my customers. Reports matter a lot to me and I didn't earn the number of "A" reports by leaving folks this disenchanted with my performance and professionalism. Please, please let me know if there is anything else I can do to earn your satisfaction and respect with regard to this matter. I really want to make this right. Thank you! Bill Smith"

"My sincerest apologies, [ member's name removed]. I wrote it down when we spoke but put it in my calendar for Monday the 17th and not the 10th. I regret the confusion and the resulting frustration it caused you."

"I concur. I completely screwed this up and sincerely apologize for the inconvenience and frustration I caused you as a result. Unfortunately this is not the first time I've dropped the ball on a potential customer this past month and am addressing my apparent shortcoming in follow up practices. Again, my sincerest apology to you,[Member name removed]"

"I am so sorry this occured and take full responsibility. Please know, and I should probably add this note in my Angie's List profile, for the past few months I have been having difficulty receiving some but not all email through my primary email service provider with who/whom I have a 5yr contract. I've tried resolving this with the provider to no avail and have been redirecting folks to my gmail acct at [email protected]. I was also out of the country for most of August and erroneously failed to leave a vacation message on my voice mail greeting even though I did with my email. At any rate I do apologize for the inconvenience and frustration and know the ultimate responsibility rests on my shouders. As Harry Truman acknowledged "the buck stops here!"."

"I am so glad we were able to reconcile this over the phone last week. I hope to have my email issues rectified with my service provider soon and will never ever again forget to leave the country without a vacation greeting on my voice mail account. I sincerely apologize for the inconvenience and frustration and look forward to working with you next month."