Installation went great despite both rain and snow.  Used a two person team.  Both knew what they were doing.  Finished in one day.

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Within 5 minutes I received a call from one of the company representative who asked for my husbands name then told me they do not schedule the appointments they are scheduled by the salesperson themselves and I would receive a call back within 24 hours.  5 minutes after I hung up another person from the company called to get the same information and I told her I had just spoken to someone and was waiting a call for scheduling.  
It is now 5/31/14 and I never heard from anyone to schedule an appointment.

Things went great. I think they are fantastic.

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The sales associate arrived on time and went through a detailed presentation. He seemed very nice and knowledgeable. 

I almost had a heart attack when the quote was 30k for 22 windows. This was close to double the other estimates we had received including aluminum clad wood windows. 

It seemed that the expectation was that we were going to decide to choose the company on the spot. This was not the case. I never make large purchase decisions with out taking time to think about them. I could feel his attitude change we were concerned about the price and needed time to think.  He told us that once he leaves, there would be no more negotiations and special deals were no longer applicable.  It was really uncomfortable and I just wanted it over. I felt like he was combatitive about our decision.

The company may do a great job and offer good products but I will never do business with them.

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Everything turned out well.  The company was able to meet the zoning guidelines of my condo, it had an easy scheduling process, and the window installation very smoothly.

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They came right out and took care of the problem. They were good all the way around.

No Call and No Show for the appointment

They did a good job. We were pleased with their work.

I had previously written a positive review of my experience with Window Nation with the purchase and installation of some windows but now I would not use the company again.  I had Window Nation come to my house to do an estimate to replace two entry doors.  The salesperson upgraded certain items without telling me about the less fancy and less pricey options (for example, selecting ornate door hardware when simpler hardware was available (which I found out when I met with another company who sells the same brand of doors and was infinitely more up front with me about options).  I was given a price that was very high, and then told if I didn't sign the contract THAT DAY I would not get the deal again (which they also did when they sold me my windows and I complained in my review of that tactic then).  I told him very firmly that I would not be signing anything that day.  He refused to leave me a written estimate and said they would be emailing me.  I don't really blame the salesman.  He was obviously following the company protocol because the stuff he did was similar to my window salesperson's.
I got estimates from 3 other companies, including another A-rated Angie's List provider that I will be reviewing when the services were done.  Window Nation's price was over $1000 more than the other company's (and they use the same door manufacturer).  The other companies who did the estimates did not try to force me into signing a contract that day.  And they left me with a paper copy of the estimate.  So I went with the less expensive company that is A-rated.  I did not receive an email copy of an estimate until yesterday (over a week after the estimate was done and after I contracted with another company) and the estimate was then only for one door, with a much better price than I was offered at the onset (but still more expensive than the other company).  Of course they told me if I didn't sign a contract by the next day then I would lose the price.
So overall, their sales tactics are utterly pushy and disgraceful, and their price sucked.  I guess they push people to sign contracts so they don't realize they can get a better price with another company.  In my opinion, if you cannot offer the best price off the bat without arbitrary deadlines, and be secure in the knowledge that you are the best provider with the best price to allow the customer time to double check elsewhere, then you are not a company I want to do business with again.  Which is unfortunate for them, because after the doors are replaced I will be looking to have the rest of my windows replaced.  So two jobs they missed out on by being, in my opinion, overbearing and pricey.


Update:  After I emailed Window Nation to tell them how I find their sales techniques obnoxious and specifically stated that I did not blame the salesperson as he was merely following Window Nation's protocol, I got a card in the mail from the salesman (except in a woman's handwriting) apologizing for making my sales experience bad.  I find this reprehensible that they allow their salesmen to take responsibility for policies and practices that are clearly not their fault.  If Window Nation wants to apologize, perhaps the person who implements their terrible sales policies should apologize instead of scapegoating the salesmen.  In fact, I emailed the Vice President of sales to express my dissatisfaction and never got a reply.   If I could give them an F-minus for this I would.

It was an outrageous price for a door but they were very punctual, really nice and they followed up and everything. They wanted to make sure that we can't afford that on the door that we have right now and just replace the glass on the door that we have right now and just replace the locks and that's what we did.

In late August, 2013 I asked WindowNation to come to my home and provide a quote for replacement windows.  Rep came and took measurements and gave a presentation on how much money I would save from heating costs.  Told me I would have an estimate in writing that night.  He called me later and gave me some numbers over the phone.  I have asked for a written quote for 2 months now and never received one. Extremely strange, I had heard good things about WindowNation so I was very interested, but still nothing in writing.  Perhaps they were unhappy because I told them I was going to obtain quotes from different companies and would not sign any contract that night.  I found this entire dealing extremely strange.  I don't usually have to beg companies to provide a quote.

It was good.

Window Nation was the third of four contractors we had out for estimates on siding and windows. While the salesman was otherwise professional and friendly, he insisted we could not leave our asbestos shingles up and have new siding installed over top of it - an option every other contractor offered us. Furthermore, I was quoted approximately $36,000 to simply have the asbestos shingles removed and properly discarded, "per EPA standards". The salesman very convincingly tried to tell me I was being misled by other contractors that it is cheap or unnecessary to dispose of asbestos shingles. Long story short, I asked the salesman to call his manager to confirm his facts. The manager clarified that we could leave up the shingles. After the appointment, I called Baltimore County Waste Management and was told by their EPA specialist that as a "non-fryable" asbestos product, the shingles are not subject to the same conditions for safe removal as other asbestos products. In other words, even a homeowner can safely remove asbestos shingles. They simply need to be wrapped in a plastic bag and duct taped closed before being disposed of. Furthermore, contractors are only charged $120 per ton to dispose of the shingles in the landfill - not the $1,600 per square that Window Nations quoted me. Needless to say, my faith in the integrity of Window Nations was completely lost by the misrepresentation in facts about the cost and process involved in disposing of asbestos shingles. Had I not known well enough to contest such a ridiculous charge, I would have paid more to have the shingles removed than it would have cost me to have new windows and siding installed. We opted to not consider this company for our work.

The salesperson was excellent.  He provided more information about Window Nation and their products to me and my husband that we would have thought to have asked about.  He was not pushy and encouraged us to get other quotes.  One reason for this may be that he said he does not work on commission.  Overall, he made us feel very comfortable about going with Window Nation.
Two men arrived promptly and were finished on time.  They were very professional and answered all of my questions (I'm very curious and asked a lot about what they were doing.) They also removed a decorative plaque above two of our windows, that was the source of leaking, and replaced it was an aluminum guard.
One complaint: The aluminum frame around the window outside is already dented.  I need to call them about it.  Regardless, I don't think that should have happened so easily.  That's why I gave their quality a B rating.

Initially great. Multiple calls to confirm the appointment which was good. First part of the estimate was fine and there was a demo of how much energy you'll save. A little over the top in terms of bragging about their 170 all A ratings. When the numbers were written down by the salesman it was like someone flipped the switch and I was in a pushy timeshare sales pitch. First if I signed right then I'd get a free cruise for two. Then if I agreed to have a sign in my yard before he left I'd get another discount. There was some other discount to but at that point I was convinced this was fishy and it was like he couldn't wait to leave. He never left me his draft estimate. I was promised an estimate but waited three weeks and signed a contract with someone else less pushy and cheaper. Three weeks after the appointment I got an email saying they had some questions but no estimate. Guess they lost my phone number. I sent a message thru Angies list asking if they were aware of their pushy salesmen before posting this and never got a reply.

Update: The company subsequently contacted me and offered to make an exception. I decided to decline the offer as I like to play by the rules and would rather go with a company that is truly interested in my business. If Window Nation has a minimum purchase requirement, that's fine. I think it would best serve the company and its customers to make that information readily available on Angie's List and the company website, though. Just my opinion.

Everything went very smoothly from the sales call to the clean-up.  Company reps were on time and knowledgeable about the product, the cost was reasonable, the installers were prompt, courteous and very professional.  The windows look great from inside and out and have performed beautifully in the recent heatwave.  We have several other windows that will need to be replaced in time and we will definitely call Window Nation again.

good job with installation.good clean-up

Everything went very well. The rep who sold the service was very professional and helpful. The installer who came was also very professional in what he did and how meticulous he was. He cleaned up everything and was very careful to make sure there was no mess left when he was finished. I would use them again if the need arises.