MaxAir provides heating and cooling services for residential and commercial clients in Maryland. We also provide geothermal heat pump and boiler repair services as well as whole house and building generators.
Business highlights
20 years of trusted experience
Emergency Services Offered
Services we offer
Gas furnaces, oil furnaces, fan coils, air conditioners, heat pumps, boilers, home generators & air cleaners. Heating and Air Conditioning Services, HVAC, Air Duct Cleaning, Air Conditioning Service & Repair, Heating & Air Conditioning Contractors, Air Conditioning Contractors, Heating & Air Conditioning Service & Repair
Description of Work: replaced HVAC unit with more powerful one (due to house extension)
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Millicent H.
09/2016
5.0
heating & air conditioning/hvac
+ -1 more
No complaints.
Description of Work: Air Conditioner maintenance.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas D.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Check air conditioner, added freon‼ï¸
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$50
Johanna K.
06/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: They came out the day after the blizzard, and managed to get my almost defunct furnace going again!!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Dan H.
05/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: investigated HVAC failure - ended up selling/installing new system. |They were friendly techs and completed work in a timely manor. |
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
George K.
04/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: I have been using them for the last two years for heating and air conditioning annual maintenance
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Marcus B.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Humidifier installation. Quick. Great service. Also did some hvac work last week to fix a broken furnace. Outstanding workers.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$690
Linda P.
02/2016
5.0
heating & air conditioning/hvac
+ -1 more
unknown
Description of Work: Max Air installed a new heat pump and a unit for me 6 years ago. Since then, I've had twice annual service with them. They are very professional and keep my unit running perfectly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Reza S.
01/2015
5.0
heating & air conditioning/hvac
+ -1 more
The service is great and they are a great company. I have been using them for the last 2 years. Their prices are very competitive. The technicians have been great and the scheduling has been good. I have a service contract with them.
Description of Work: They installed a new HVAC unit they also service the HVAC units on 2 properties.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$198
Response from MaxAir Heating & Air Conditioning, Inc.
At MaxAir, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We hope you will continue to use MaxAir for your total home comfort. Take care! Tomi Shipman- Office Manager [email protected]
Kim B.
01/2015
5.0
heating & air conditioning/hvac
+ -1 more
They did a great job. You can trust them to go into your property to do what they need to do. They cleaned up after themselves which is very important to me.
Description of Work: They serviced the HVAC unit.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from MaxAir Heating & Air Conditioning, Inc.
Thank you for taking the time to share your thoughts with us. We are dedicated to our customers and it important we do everything in our power to ensure they are happy customers. Thank you for your business and if you should need anything or know of anyone who needs a HVAC business please let us know how we can be of assistance. Tomi Shipman- Office Manager
marco S.
07/2014
3.0
heating & air conditioning/hvac
+ -1 more
I have a home warranty company and they choose this company. If I did not have the home warranty, I would not call this company to do work. We've had a mixed experience with them. The first guy who came had no clue about our furnace. He was young and not very experienced. So someone more experienced had to come out. We provided all the information ahead of time, so they should have known.
Description of Work: They repaired the furnace.
Rating Category
Rating out of 5
quality
4.0
professionalism
3.0
responsiveness
5.0
punctuality
4.0
Response from MaxAir Heating & Air Conditioning, Inc.
[Member name removed], I'd like to apologize on behalf of MaxAir for your frustration during your latest visit . Our intention is never to send out the a technician that is not specialized with your type of system ; and I'm disappointed to hear that you did not get the technician you should have. I apologize for the miss communication and the inconvenience . Tomi Shipman- Office Manager [email protected]
Tammy B.
06/2014
5.0
heating & air conditioning/hvac
+ -1 more
excellent !!!! the service guy was friendly and punctual very professional put on booties to keep my floors clean loll !! I was in a very vaulnerable time financialy and He explained everything and told me what to expect so I was not shocked he could have taken advantage but told me what I needed to just repair to get me through the late winter and then he could come back to replace and repair the other things I needed that way it would not be a huge expence all at once , I found them to be very honest and that will keep me using them for a very long long time . I highly recommend them to any one they are NOT in the gouging business
Description of Work: replace my fan blower
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$89
Response from MaxAir Heating & Air Conditioning, Inc.
At MaxAir, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. It does not surprise us that our staff went above and beyond for you; it is just an example of why they are such a great asset to our team. We will make sure they hear of your kind words. Thanks for the recommendation and we hope you will continue to use MaxAir for your total home comfort. Take care! Tomi Shipman- Office Manager [email protected] .
Kristin R.
10/2013
5.0
heating & air conditioning/hvac
+ -1 more
After a less than favorable experience with the first company that came to my house, I was nervous. The second this tech walked in my house, I knew I was in good hands. He put shoe covers on! I explained the problem and told him why the first company wouldn't fix it (supposed issues accessing the unit). This tech first went downstairs and inspected everything (which the first company never did). He then went outside and quickly identified the issue. He contacted his boss to get the ok to fix and told me he could complete the work. He acknowledged that my AC unit wasn't convenient to access, but said it could be done (which the first company refused). The work was done efficiently and he explained everything and then some when he was finished. Most importantly he was nice and polite. He explained some routine services that are available due to the age of my system and gave me details to get more info. I will be calling this company directly next time I need HVAC work. I was very impressed with the service I received from this company. Oh, and I received a call about 30 minutes before the tech came, letting me know he was on his way. That was a nice touch, too!
Description of Work: This was a second opinion for AC repair through my home warranty company.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
ali J.
09/2013
3.0
heating & air conditioning/hvac
+ -1 more
Scheduling went very well. It was easy to set up an appointment and the technician (apparently the manager) came on time. I scheduled for someone to come and diagnose what the problem was. I was told that the diagnose cost could be used for a credit for repair cost. The Technician spent a little time looking at the ERV and when I came down after 20 minutes or so (I am guessing at the time) he said the issue was fixed. He told me that the jumpers were incorrectly set. We did a quick check and found out that the system was working correctly. Everything was going really good so far. Since I was really pleased to this point I asked about AC or Furnace tune up and maintenance contracts and he told me that if I bought a maintenance contract I could reduce my diagnose fee from $89 to $20 and also get a furnace tune up included. Sounded great so I said sign me up. Technician went to his van and after some time, maybe 20 minutes I am guessing that included a smoke break, he came back, and said bill is 120 + for fixing the problem plus the full cost of a maintenance contract. Now this was awful as I was being charged an extra $30 and not getting the discount with signing up for a maintenance contract which would have reduced the original cost of $89 to $20. Also, at the last minute he was charging more than expected. The important issue is that I can switch the jumper myself. I have pulled an electrical permit to work on my home and have done many home improvement projects. I don't need someone to charge me an additional charge for a minute of work. The technician said he spent so much time here he needed to charge me extra. He also said that if I changed the jumper I could have shorted the machine. Considering he spent a few minutes at most to change the jumpers and that I have passed a test to do electrical work in my house both of his excuses were very far from reasonable. I told him I can't pay extra for something I could easily do myself and without being given an option to approve the work. He tore up the contract work and said repeatedly told me not to call max air again. Not to worry.. I wont call them again.
Description of Work: I had an issue with my ERV (energy recovery ventilator). The original installer was not able to install this correctly and it was not bringing fresh air into the house.
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
$89
Carolyn Y.
09/2013
5.0
heating & air conditioning/hvac
+ -1 more
American Home Shield had contracted with another provider on the list to do the work, but from previous experience, I chose to accept a cash out and use Maxair. AHS was not happy with my choice, but since Maxair was also a blue ribbon contractor, they had to go along. John Murphy assisted by providing an accurate estimate, arranging to have my attic stairs removed and replaced, expedited installation and ensured I would experience lower heating and air conditioning expenses due to the upgraded SEER on the new units. The installation went without a hitch and since that time, the quality of air in the house has been excellent. They also installed a new bright and visible thermostat that allows me to monitor outside and inside temperature and adjust the inside air temperature with the touch of a button. I couldn't be happier.
Description of Work: The provider replaced an attic air handler along with outside heat pump.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,000
Brian L.
03/2013
1.0
heating & air conditioning/hvac
+ -1 more
John from maxair came over to give me an estimate on getting a second return duct run to my second floor. When he came. he had no idea how to do the job. I mentioned what another contractor wanted to do (I had several estimates) and then John came up with an idea similiar to the other contractors idea. John then sent me over an invoice over e-mail. After other estimates I wanted to make some changes to the estimate as I was going to make the holes in the floor and i wanted to change to using some rigid duct instead of all flex. I e-mailed John. I called his office. I was told he would call me. He just e-mailed me 4 days later. I told him what I wanted to change and he never got back to me. I am not sure if they did not want to do this little job but they should have just told me they didn't want to it.
Description of Work: run a second return air duct to the second floor in a small townhouse. The upstairs had no return duct and was always much hotter or colder.
Rating Category
Rating out of 5
value
2.0
professionalism
1.0
responsiveness
1.0
$1,000
Elmer P.
03/2012
5.0
heating & air conditioning/hvac
+ -1 more
Salesman explained all options and planned installation in detail. On the scheduled day the crew came and installed the entire system in one day.
Description of Work: Replaced Trane heat pump that was 22-year old with new Carrier system. Workmanship was excellent and I am very pleased with the new system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$6,000
Cary M.
02/2012
5.0
heating & air conditioning/hvac
+ -1 more
Quick, professional, and up front about all charges.
Description of Work: Max Air installed split heating/air units in four rooms.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Melinda S.
07/2011
2.0
heating & air conditioning/hvac
+ -1 more
I called him, he set up an appointment with me but he cancelled it and never called me back. Overall I had a pretty negative experience with him.
Description of Work: I tried to get an estimate from Max Air on an entire air conditioning installation including duct work but I didn't get an estimate.
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
punctuality
1.0
Michael I.
04/2011
5.0
heating & air conditioning/hvac
+ -1 more
They did a good job. They do good work.
Description of Work: Max Air installed our air conditioning system.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$7,500
Melinda S.
12/2010
5.0
heating & air conditioning/hvac
+ -1 more
I had another company come out through my home warranty and they couldn't fix it. I had given up on them and called Max Air. They were fantastic and fixed the issue, which the other company couldn't fix after 7 visits.
Description of Work: I used Max Air today because my boiler was leaking.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$189
Kevin M.
07/2010
5.0
heating & air conditioning/hvac
+ -1 more
HMS denied the claim, but the repairman was very professional. During the process, he had to replace a pump and did so as fast as he could. He tested my freon and even charged it for free. He tested the drainage tube and noticed that it was draining water, so decided not to change it. That night, the outside fan shut down and the unit blew out hot air. As a result, our temperature went up to 83 degrees (in the basement) and was climbing! I called Max at 8:50 (10 min before closing) and they answer the phone. The manager tried to do me a favor and told me to go back to my warranty company, so that if something else was found, I would be covered. What I heard was "we need a second $100 (HMS deductable) for service." I was upset, but the manager was calm and delt with it and explained to me that he was trying to protect me (result: TRUST THESE PEOPLE, THEY KNOW WHAT THEY ARE DOING!!!). When HMS said that they were going to charge me a second time for a visit, I called Max, where he said that he would pay a second visit and if his man was reponsible for the damage, there would be no charge. If there was going to be a charge, they would be up front about it. As a result, I agreed. The repair tech just finished 20 minutes ago and I am feeling better in my cooler house. He was the same guy (a concern that I had, since I accused him of not finishing his job), but he was friendly and professional, above expectations!!! The only reason for the Price and Responsiveness being B's is that I had to pay for the full deductable in addition to the service provided (I do disagree with that) and the responsiveness is because they could not come for two days and only had one time slot open (10am-12pm), so I had to take the whole day off from work. It may not seem like it at the time, but they are worth the pain of taking a day off from work. I would gladly hire them again!!!
Description of Work: A/C service after our family noticed some flooding. They came to our home as a referal by the Home Warranty company (HMS).
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$429
THERESA D.
07/2009
5.0
heating & air conditioning/hvac
+ -1 more
They were very polite. They gave me all of the information I needed. I ask lots of questions. They were not very pushy, either. They were very patient. They explained everything in detail. The work was outstanding. They said it might take two days to do it. It took less than a day. They did follow-up and made sure everything was okay. I have no second thoughts about recommending them.
Description of Work: My heating and AC system went out. They came to fix it.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning,
Home Warranties,
Air Duct Cleaning,
Generator
FAQ
MaxAir Heating & Air Conditioning, Inc. is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: Closed
MaxAir Heating & Air Conditioning, Inc. accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, MaxAir Heating & Air Conditioning, Inc. does not offer free project estimates.
Yes, MaxAir Heating & Air Conditioning, Inc. offers eco-friendly accreditations.
No, MaxAir Heating & Air Conditioning, Inc. does not offer a senior discount.
Yes, MaxAir Heating & Air Conditioning, Inc. offers emergency services.
Yes, MaxAir Heating & Air Conditioning, Inc. offers warranties.
MaxAir Heating & Air Conditioning, Inc. offers the following services: Gas furnaces, oil furnaces, fan coils, air conditioners, heat pumps, boilers, home generators & air cleaners. Heating and Air Conditioning Services, HVAC, Air Duct Cleaning, Air Conditioning Service & Repair, Heating & Air Conditioning Contractors, Air Conditioning Contractors, Heating & Air Conditioning Service & Repair