Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
DeckMaster Inc. is now operating under a new revamped trademark name TrueDecks®. Same family-owned and operated business, same services, same quality, a new unique nationwide name. We have been in business for over 20 yrs providing deck, fence, patio construction, restoration and maintenance services. We are also the founders of the PressureLess cleaning & preservation system using a low pressure washing method. We are also specialize in all types of composite (Trex, Fiberon, Timbertech, Azek,etc) and exotic materials. 30 Employees. Cost is determined by the job. No travel charges. Additional phone - 240-685-1730
Business highlights
Eco Friendly
Se habla espanol
Minority owned and operated
Family owned & operated
Emergency services offered
26 years of experience
Services we offer
Deck, fence & Patio building specialists, deck & fence maintenance through our Revolutionary PressureLess Cleaning and Preservation System,porch and fence construction, siding cleaning, presure washing services, exotic wood specialists, pressure washing services, deck repairs,composite specialists, trex cleaning and installation, deck inspections.
Services we don't offer
Window cleaning.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- PayPal
- American Express
- Financing Available
- Check
- Visa
- MasterCard
Our recent projects
- 156
Assorted photos uploaded by TrueDecks
- 4
2019Mr. Lee
$60000-$80000
Reviews
4.7330 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 82% | ||
| 12% | ||
| 3% | ||
| 2% | ||
| 2% |
Filter reviews by service
Showing 51-75 of 330 reviews
Angela B.
Apr 2019
Deck Maintenance, Deck and Porch Service
Showed up promptly with many options. Very responsive and punctual. Great communication from day 1.
Response from TrueDecks
"It was a pleasure to help you. Thank you for your review, we greatly appreciate it."
Jon K.
Mar 2019
Deck Maintenance, Deck and Porch Service
Jose was great and easy to talk to as a representative, but the service provided by Pavel and his apprentice was fantastic. Pavel did everything that he could do to make our understanding of the process and what needed to be done easier to assimilate. Personally, I hate spending money, but in this case it had to be done. I have no regrets choosing to go with Deckmasters. They did a great job and I would recommend them over and over again. Jose was very knowledgable and very honest about what needed to be done. There were no corners cut and everything that was promised was delivered. These guys know what they are doing and they will make sure that you understand what you are paying for. Great job guys.
Response from TrueDecks
"wow it is always great to hear customers who are satisfied because it makes us want to do even better in the future. I'm glad we were able to deliver as promised and more. Thank you and look forward to working with you in the future again."
John S.
Feb 2019
Deck Maintenance, Deck and Porch Service + 1 more
DeckMasters was wonderful to work with. The owner came to my house and spent over an hour developing a plan and a competitive bid. The ladies in the office were very responsive regarding scheduling and payment and easy to work with. Finally, the building crew headed by Pavel did a fantastic job. Pavel is a craftsman and a gentleman. We are extremely pleased with the final product. I have no recommendations for anything that could have been handled any better. I have lived in Montgomery County for over twenty years. During that time I have used numerous tradesman for various home repairs and improvements. My experience with DeckMasters was the best of all. I would recommend DeckMasters without any reservation. ps. ask for Pavel.
Response from TrueDecks
"Thank you for your feedback, [Member Name Removed]. We enjoyed working with you."
Robert J.
Jan 2019
Deck Maintenance
They contacted me quickly but couldn't get to me for almost 3 weeks. I was looking for something much sooner. As it turned out, the 3 week wait would have been fine since I could get no other contractors to even respond.
Response from TrueDecks
"Thank you for your feedback. However it seems your comments are somewhat positive since you couldn't find anybody else. We have become very popular so yes it may take a while sometimes to get an appointment depending on several factors such as location, time of season, type of project, etc. Nevertheless we guarantee you that when we come to you we will provide you with the time, professionalism and customer service that you deserve. thank you and please let us know if you still need us to come out. We will be more than glad to help you."
Kathy M.
Jan 2019
Deck Maintenance
Beautifully. Workers were responsible, professional and easy to have around.
Response from TrueDecks
"We appreciate your review. We hope to be of service to you again in the future."
Mark A.
Dec 2018
Deck and Porch Service
Excellent work!
Response from TrueDecks
"Thank you. We're glad you're happy. Hope to be of service in the future."
Hassan B.
Dec 2018
Deck Maintenance, Deck and Porch Service
Pure Excellence, I am writing this review with regards to the excellent level of service I received from Deck Master. From the first minute Mr Ugalde came in my house, he was transparent, professional, and concerned that my Family will be satisfied with the work he will provide us with. They exceeded by far our expectations, we can’t wait for the weather to get nice so we can enjoy our deck more, I will recommend them to anybody who wants to build or get some work done to his Deck. I highly recommend Deck Master, AND I WILL USE THEM AGAIN
Response from TrueDecks
"Great thank you very much for your comments and we're happy you are very satisfied. Look forward to working with you in the future."
M H.
Oct 2018
Pressure Washing, Siding Service + 1 more
Staff did an amazing job everything is sparkling clean
Response from TrueDecks
"Thank you so much for your comments on your good experience. That is always our goal and we would love to have you back in the future for other projects. Thank you"
Russ R.
Oct 2018
Deck Maintenance
They did a great job overall. Only short cut they took was painting over the house #s. Other than that it looks great.
William R.
Oct 2018
Deck Maintenance
The company has been backed up on scheduling projects because of all of the rain we have been having, but the crews did nice work at a competitive price. I highly recommend this firm.
Alex K.
Sep 2018
Deck Maintenance
Very positive experience with DeckMaster. I thought all my deck boards needed to be replaced, but the estimator showed me that the majority just need to be cleaned. No attempt to upsell me. One team came out to clean and replace the broken boards and then Carlos came out to sand and stain everything. He did an amazing job and I'm really pleased with his work. My only complaint is that it was difficult to book a date for the sanding/staining after they conducted the initial cleaning. It took about 3 weeks.
Ryan C.
Sep 2018
Deck and Porch Service
Received an email confirming the appointment. Hi Ryan, Great thank you. You are all set for Sept. 22nd. By the way, there is an opening between 10-12 on the same day. Let us know if you want to keep it between 8am-10am or if you want to take 10-12pm arrival time instead. Thanks, DeckMaster Inc. They never called or arrived for the appointment. I guess business is going so well they don’t need new work.
Response from TrueDecks
"Mr. [Member Name Removed], we truly apologize for the inconvenience. I see you in the schedule for Oct. 13th between 11am-1pm arrival time. I don't know if there was a phone conversation after to change the date and time. We really don't know what happened. Again, we apologize and will appreciate it if we can reschedule the appointment. We definitely will love your business. Regards, Victoria"
Elizabeth D.
Sep 2018
Deck Maintenance, Deck and Porch Service
Kind of a weird experience. We paid the deposit, heard that we would get a call before work began (as scheduling was contingent on weather), but after a few weeks I called to check where we were in line and was told we would be notified soon. Came home the next day and the first part was done. They protected my house but my neighbor's house got sprayed when they were cleaning mine and we weren't able to wash it off with a regular hose. When they did the second part (also showed up with no notice), they disconnected our HVAC and didn't tell us and we didn't know, so we had to have our HVAC company come out to fix the problem as it was 90 degrees and we have small children and pets and they found that a wire had been snipped and the HVAC had been unplugged. It was definitely DeckMaster that did it because we have a camera showing who goes onto the property and then we have a smart thermostat that shows what the temperatures are in the house at what time, and the temperature started rising around the time they arrived. When I told DeckMaster, they just said "Thanks for telling us" (no apology for leaving us without AC for a day). The deck itself looks fine but it was such a weird experience with non-existent communication and sloppy work (getting the neighbor's porch dirty and disconnecting/severing our HVAC wires somehow) that I would not recommend.
Response from TrueDecks
"We are sorry to hear you had that experience. Normally if there are any issues we are more than glad to correct them or come back to address any concerns as part of the warranty. I believe in your case we addressed all your concerns and there was a misunderstanding. So we apologize for the inconvenience and hope we can do better in the future. Thank you"
Kelly P.
Jun 2018
Deck Maintenance, Pressure Washing + 1 more
We selected the company in a large part because of their Angie's List ratings. We needed deck cleaning, deck and fence staining and deck repairs done. Getting the work scheduled was a challenge, but it was no fault of theirs. The weather was just not cooperating with all the rain we had! Once it was scheduled, they showed up as promised, working when we were not at home and completed the repairs and cleaning. They returned again to complete the 2 color staining and Carlos and crew put in a very long day to get it completed. A follow-up visit occurred where Carlos came and completed touch up work. We are very pleased with the results. The deck really turned out beautiful! Job well done. We would hire them again.
Rick S.
Jun 2018
Deck Maintenance, Deck and Porch Service
Deckmaster rebuilt our 25-year-old deck in 2014. Their attention to detail is second to none. Their carpenters are artisans, mitering every corner to a precision of 1/8". We had this deck resealed this spring, and it looks as good as new. My only suggestion is to make an appointment well in advance of when you want the work done. They're extremely busy, and there's obviously a good reason for that.
Tracy P.
May 2018
Deck Maintenance, Pressure Washing
They came out quickly to get the deck resurfaced and called to authorize the replacement of a joist that needed replacing. We did run into some trouble with getting the power washing and staining done quickly (we were looking to sell) but once we mentioned that the gentleman who did the estimate promised it would be done in a certain timeframe they had people within a few days to complete the work as promised. It was well done and really made the backyard look amazing.
Cecile Z.
May 2018
Deck Maintenance
William and his coworker were punctual, professional, and did a wonderful job cleaning and restoring my old deck that was over 20 years old! They also had to replace a few boards that were too damaged to save. They left everything clean and neat. I high recommend them and would definitely use them again. Thanks for bringing my deck back to life!!!
Response from TrueDecks
"Thank you so much for your feedback. is always a pleasure to be of service and provide good quality work and fullfill your expectations. Thank you and look forward to working with you in the future."
Ron M.
Apr 2018
Deck Maintenance, Deck and Porch Service
The team showed up on time and did a great job cleaning, sanding and painting my deck. The team chief (Luis, Van#7) and the whole team were friendly and professional. I would use them again and recommend them to my friends.
Response from TrueDecks
"Very nice to hear your good experience. Is always a pleasure to hear constructive feedback. Look forward to work with you in the future again."
Robert B.
Apr 2018
Deck Maintenance, Deck and Porch Service + 2 more
Excellent contractor-- I would definitely hire again. They were punctual, coordinated well on project dates. They came out, did the task, did it to high quality and exactly what we wanted. We had an older deck which required some board replacement as well as repainting (and underside painting-- we have carpenter bees in area that we're trying to keep away. They did a great job. I'd use them again and would recommend them to people in the area.
Response from TrueDecks
"Thank you so much for your words and feedback from the DeckMaster team"
Charlotte C.
Feb 2018
Deck and Porch Service
Deckmaster crew did an excellent job from start to finish. The company reps were always available and accommodating to owner's needs. The workmanship, professionalism and attention to detail were all excellent. Oscar the crew leader managed his workers extremely well. I woukd highly recommend Deckmasters for any work on porches and decks.
Response from TrueDecks
"Thank You So Much For Your Comments. We are excited to hear that we were able to meet your expectations and we greatly appreciate your referrals. Thank you and look forward to doing business with you in the future."
Diana O.
Dec 2017
Deck Maintenance, Deck and Porch Service
They are a very professional company. I felt they were very honest with me on what needed to be done and gave me options which I appreciated. They were very patient with my concerns along the way and went out of their way to come and talk with me to resolve any questions. The workers were extremely professional and did an excellent job. I am hiring them back for their maintenance program. I would definitely recommend hiring this company.
Response from TrueDecks
"Thank you so much for your feedback, this is what makes us a better company everyday. We look forward to working with you in the future. Happy holidays"
Michael K.
Nov 2017
Deck Maintenance
After the job was done, we found that in some areas the stain was too thin, perhaps because it rained later that day. David L came to see the job, agreed that it needed to be redone, and DeckMasters made it right. I very much appreciate that commitment to good work. Thank you. - Marlene and Michael, Colesville/Silver Spring MD
Response from TrueDecks
"Thank you so much for your review. As always let us know if you have any questions or need of service in the future."
Nasir M.
Oct 2017
Deck Maintenance
The job could have been performed better but I would rate it as having been done adequately. The communication was not great as we saw/talked to the project manager only at the time of the initial estimate visits. No follow up was performed to make sure the job was completed as per the initial request and I had to call them back to make sure that some minor touch-ups were completed. Overall, as indicated in the rating if price is the primary consideration then this company might be a good choice but I am not sure I would use them again.
Response from TrueDecks
"Thank you very much for your business, we appreciate it. We also appreciate comments like yours so that we can improve more and more everyday to deliver the best customer service possible. However as you may already know we offer a warranty on our work so if there's something that you're still not satisfied with feel free to call the project manager that you dealt with and we can see what we can do to make sure you are hundred percent happy. Continuing service with us in the future is crucial to maintain warranty in effect and avoid future problems going forward . So we would like to continue having you as a customer for a long time as we do with other customers. Thank you very much."
Jean-Claude G.
Oct 2017
Deck Maintenance
Job was very well done. We had a crew who was very punctual, professional and finished all in time. The decks look very nice.$1850
Response from TrueDecks
"That's great thank you so much for your comments. We really appreciate it"
Kristine T.
Oct 2017
Deck Maintenance
Reasonably priced and excellent customer service. Yelka and David did a great job of keeping us updated on the status of the work and promptly answered our questions. We didn't even have to be home for any of it, which was very convenient.
Response from TrueDecks
"We're very glad that you had a good experience. We look forward to working with you again in the future"
Licensing
Bonded
Insured
Licensed*
Trade License Number
2705172807
Trade License Locale
Virginia
Trade License Authority
Commonwealth of Virginia
Trade License Expiration
11/30/2023
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
TrueDecks is currently rated 4.7 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 PM
Saturday: 8:00 AM - 2:00 PM
Sunday: Closed
TrueDecks accepts the following forms of payment: PayPal, American Express, Financing Available, Check, Visa, MasterCard
Yes, TrueDecks offers free project estimates.
Yes, TrueDecks offers eco-friendly accreditations.
No, TrueDecks does not offer a senior discount.
Yes, TrueDecks offers emergency services.
Yes, TrueDecks offers warranties.
TrueDecks offers the following services: Deck, fence & Patio building specialists, deck & fence maintenance through our Revolutionary PressureLess Cleaning and Preservation System,porch and fence construction, siding cleaning, presure washing services, exotic wood specialists, pressure washing services, deck repairs,composite specialists, trex cleaning and installation, deck inspections.
Window cleaning.