Rod Miller Heating and Air Conditioning Company

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We like them. They are good. They have been regularly servicing our furnace every year for a very reasonable price. They kept it running past well as you we have expected. We have recommended them to others who have been apparently satisfied as well. They don’t give you an exact time when they come.

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They were prompt and came right out. They gave me an expensive estimate. So I ended up going with someone else who was about  1/5 of the price.

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Some switch in my gas furnace was stuck and would not allow the furnace to ignite. The technician "unstuck" it. Its been working ever since. The tech indicated that if it happens again, I should get a new one. The furnace is 10yrs. old. The Technician was "TEDDY;" a very honest man. He's great.

My tenants said the thermostat wasnt responding and the radiator heat was constantly either on or off.  Rod Miller company, who we had used before,  came to assess the situation and needed to come back with the right equip to fix it. When they did the job, they replaced an aquastat and had to run a wire to the thermostat. They asked permission to cut a hole in the ceiling to run the line. We said fine. They ran the line. It works and the tenants are happy.  $920 seems a tad high to me, but of course its all a foreign language to me so what do I know. They did say they needed 2 people to run the line and only charged me for one.

The technician showed up during the estimated arrival time.  He was professional in his disposition, thorough in both the examination and explanation of the HVAC unit that he found, mindful of details, and patient in answering questions.  I found the service to be prompt, reliable, and professional -- all things that I value.  I have selected a service plan with the company and look forward to seeing them again in the spring.

Sach was the technician and he was excellent. He was prompt and professional and seemed to really know what he was doing. I had previously had another company come to look at my system and they said it was unusual and they could not service it. Sach had no such problems, knew exactly what it was and how to maintain it at first look. He gave it a thorough going over, checked all the systems, heat and air, even walked through the condo checking output and flow from each register and advised me on how to make the system work more efficiently in the winter. The system requires an unusually large filter, he helped me locate an online source to order it, checked and re-checked the measurements to make sure I got the right thing, and offered to come back when it arrives to install it for me if I had trouble doing it myself. I was so pleased with the service that I purchased an annual maintenance contract with Rod Miller.

System worked all weekend and the Rod Miller tech showed up on time Monday to check things out.  He didn't have to actually fix anything, so no charge, but he told me what it will cost when that component fails for good.  As always, he was friendly and helpful.

Provider was very thorough and explained in detail what he was doing.   I have a service contract with Rod Miller and have been very pleased with them overall.   They also are located very close to my house, which makes service calls that much easier.

Well

They installed the furnace quickly and professionally and improved the nature of the installation -- the previous furnace had not been done well.
The best part was their response 8 months afterwards when we had some issues with a tenant and they told me they had done more at the time of installation then they had originally told me -- this was checking the ducts to see if they needed cleaning. They never told me because the ducts did not need cleaning. This helped the tenant feel better.
.In addition, they came out to go over the installation to see if the settings were correct to assure me that no  glitches existed in the system that might be a problem for the tenant. All was in order.

We have used this company before, and got the same technician, Teddy, as before; he has always been excellent.  He quickly diagnosed the noise coming from our boiler as being a worn out boiler release valve and condensate pump.  He had to return a few days later after these parts were ordered.  He spent the whole afternoon flushing black nasty stuff out of the whole system.  He explained that, essentially, our disregard of annual maintenance had led to over-demand on the condensate pump, so that it wore out, and this was the reason it took all afternoon to flush out the system - we should have been having that flushed out annually.  He did let us know, in no uncertain terms, that we needed to start doing this annual maintenance, and if we neglected it for years again, he would not be inclined to go through this same process again.  We took our lumps; it really was neglect on our part.  Teddy remembered our boiler, having worked on it in prior years.  When, subsequent to his work, our pipes began to clang when the boiler came on, he returned, and, when unable to diagnose the problem, had his boss come by.  That problem ultimately solved itself with the passage of a few more weeks, as Teddy's boss had thought would happen.  Overall we have been very happy with several service calls with Rod Miller over the years and will definitely use them again.

I called more than a month ago for some help with my mini-split AC units.  I asked the person on the phone if they could finish the installation of our mini split units.  We had a contractor disappear half-way through the previous install.  They said that they could send someone out between 1 and 4pm.  The person showed up at 8pm.  He had no tools, no ladder, no truck.  He looked at the situation and said that he would need tools to perform the work.
So, we rescheduled.  The second person showed up on time.  Also without a truck.  Without a ladder.  And without tools to perform the work.  I was very specific with the dispatcher about how much work this would be, that it would be a full day job, etc.  The guy had no notes of this.  We asked him to call the office, but he said he had to go to another service call and that we would have to call the office and reschedule with someone who had the appropriate tools.  Again.
So we called the office again.  Got a call back a couple of days later.  This time, we were told that we needed to talk with someone else in the company who could advise us.  So we waited another day to talk to that person.  When he called, he said that they didn't want to do the job because they hadn't sold us the A/C units. 
A month into the process, after no fewer than 20 calls to their office and two on-site visits, they said that they didn't want to do the job.  Save yourself the trouble and find someone else.  I honestly don't understand why they had good reviews here.  Maybe if you are having something simple done, this is the place to go.  For anything even somewhat complicated, I would avoid them like the plague. 
AVOID.

I called on Wednesday for service and arranged a window from 12:00pm to 4:00pm on Friday for a service call because my air conditioning had not been working. I confirmed the appointment in the morning.  I returned home from work before the time frame provided.  At about 3:30pm I called the company to find out where my tech was.  It was at that time, that I found out that he was running late and wouldn't be here until closer to 5pm.  A little before 4pm, I received a call from the tech, Richard, who said he had one more call in DC and then he would  come to my home.  When I found out it was Richard, I stopped worrying since he had serviced my heat back in the winter.  We agreed that I could run a couple of errands and that he would call me when he was nearing my home.  He called me and we arrived at my house at the same time - about 5:00pm.  Since he had serviced my unit back in December, he was very familiar with what needed to be completed.  He connected a few wires, checked my filter, topped off my freon and in less than an hour, I had my A/C.  As a consumer, the biggest fear is that you will have to pay an arm and a leg for a new unit when you air conditioning is not work.  That would not the case here.  Richard performed ONLY the work that was required - no more, no less.

When I renovated This Old House five years ago I had a 3-zone AC system installed and ducts run all over the house. Unfortunately I had major problems with two of the systems. One was under-dimensioned and could not cool the living room sufficiently, and the other one was leaking refrigerant. After numerous ineffective calls to my AC company at that time (Allstar Inc.), I called Rod Miller. Don came the next day and we inspected the systems and agreed on solutions to the problems. Don is very knowledgeable. The old 2-zone split Fujitsu system had to be replaced even though it was only 5 years old. We decided to go for a high-efficiency Bryant Evolution system with double the capacity for the living room. For the other zone (the basement) we would have liked to stay with the old Fujitsy, but that turned out the be impossible, since a split Fujitsu system cannot run with just one zone active. Kind of stupid, and cost me a lot of extra money to replace the basement system too. But Don was nice, and offered to replace that system at cost.
The duct work for the new Bryant AC was complicated by the fact that Mitch and Michael had to work on a scaffold 14' above the floor and in an attic space only 18" high at the maximum. And the attic space was blown full of insulation material. It was a mess but they performed a very difficult and dirty job with good cheers and workmanship.
The two new systems are now up and running perfectly. Just the right amount of air to make my living room pleasant, and very quiet. My hat off to Rod Miller for doing a great job.
ps: And then the boiler started to make strange noises, so I called Rod Miller, who sent a service man out the same day. My heating system is rather complicated and includes radiant floor heat and solar heat on the roof. So the next morning Rod Miller sent out their best heating expert. We carefully diagnosed the problem together and found that the circulation pump on the boiler was defect. Luckily I had a great big Grundfos pump as a spare from when we first installed the heating system. We replaced the defect pump with that and I saved a lot of money instead of having to buy a pump from Rod Miller. This goes to show the flexibility of Rod Miller. I respect their expertise and workmanship highly.

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I called the company to ask if they could send someone to find out why my heating system is so loud. They sent someone the same day who said for the most part the sound was normal and I needed to change the filters. I was charged the minimum, $105.

Removed old mercury thermostat replaced with new programmable checked and repaired hearing unit. Drained radiators and refilled and bled

No problems scheduling, showed up on time, did a thorough check including each radiator in the system, recommended check in 5 yrs, no extra costs or recommendations.

The technician came to the house and made the correct diagnosis - that is, replace the blower motor.  Unfortunately, the total cost of the replacement probably would have run about $1,000.  The new motor was about $500, labor about $200, and they were hard selling a maintenance contract for about $275. I contacted a friend of a a friend who did all the work perfectly for $310.00.  So while Rod Miller seemed to know their stuff, the prices were just unreasonably inflated and that was unnessary.  The motor only sells for $140, why the big mark-up.  Seemed opportunitic to me.

It went well. The tech diagnosed and fixed the problem and installed my new thermostat. I was happy with the outcome.

My husband and I have been in a rented house in our neighborhood during the renovation of our home.  When the weather got colder in November, we discovered the furnace in our rented house was only interested in blowing cold air. I called Rod Miller and they got me scheduled quickly for a diagnostic visit.  The gentleman who showed up was very professional, walking me through and showing me exactly what the problem was.  He seemed as disappointed as I was that it wasn't something that he could fix that day.  The furnace was quite old, so they needed to order the parts, which meant a delay, but they were very good at communicating how long that would take, and prioritized our job to get it done first thing in the a.m. the day after the parts arrived late afternoon.  There were two parts we replaced -- the one that had caused the problem, and a smaller less expensive part that the serviceman said was currently testing fine, but showed signs of corrosion and was well past its usual life.  If that part had failed two months later, we would also have had no heat, and since it wasn't very expensive to replace that part, we (in consultation with our landlord) decided to go ahead at the same time.  I did not feel like we were being sold additional services; I felt like the Rod Miller staff were open about the pros and cons of doing everything at the same time or waiting.