Maxtor Contracting Group

In October 2023 I solicited bids to replace the wood on a second floor balcony. Mr. Ordonez of Maxtor Decks came to see the balcony and we discussed the project in detail. I made it clear that All wood except for the supports was to be replaced. I received a bid that stated â whole balcony replace the railing and decking boardsâ â ¦ I assumed this statement meant that the work would be done as we had discussed. It didnâ t mean that at all â it meant that the bottom boards that are attached to the supporting beams would NOT be replaced. This wood is almost 40 years old. Mr. Renato Cruz and a helper came by and did the work in 4.5 hours. Renato gave me a business card that stated â Decks R Cruz Construction and Paintingsâ and his number (240-338-4253). Renato is/was associated with â Colorrama Painting.â He told me he would paint the deck for $400, which was cheaper than Maxtor would charge. He also gave me a quote to replace my fence. The quality of the work on the balcony was horrible. The nails used were larger than necessary and numerous balusters were split due to this. Also, there were two or three balusters that were not nailed at the bottom. In addition, the top â plateâ boards (the horizontal boards that one would rest food or drink on) had rough and noticeable deep craters where the nails entered. Iâ ve discussed these problems with Mr. Ordonez and he first said that it would probably take some time to get the repairs done. Then he stated (I had told him I had another identical balcony that had to have the same work done â but later on) that he could do the corrections as they did the other balcony (pay me for the other balcony and Iâ ll correct the bad work then). In total I think we had about a dozen emails exchanged. We also had one telcon and I left a couple of voicemails and an email saying Iâ d appreciate a call back to discuss the situation further. No Response. Their phone line is such that you almost always have to leave a voicemail. I was able to talk to Renato and he said heâ d come one Saturday at noon â no call, no show. I talked to him again and he said heâ d be there on Sunday at 11:30 am â no call, no show. I emailed this statement to Maxtor and Miguel O. called me and said he was in charge of the problem and said he would come on Saturday and fix the issue. I received an email saying he couldnâ t come and would call me on Monday to reschedule. This is Wednesday â no call or email.

The work was highly professional and excellent. Miguel was responsive, helpful, explained the work that needed to be done thoroughly and patiently. The work was completed in a very timely manner, beyond our expectations. Thank you!

Thank you Deck Maxtor for restoring my deck. You did an excellent job and it looks so much better! ð Shout out to Miguel. He was very reasonable in pricing, answered all of my questions and concerns, returned all of my phone calls. Miguel was able to start the job ahead of schedule and made sure everything was to our liking. Thanks Miguel for your knowledge and professionalism! Shout out to the team that assisted Miguel with the deck restoration project. They were very courteous, prompt, skillful, and professional. They got the job done. I am very happy with the outcome. Thank you all and continue to keep doing what you do.

They were very friendly. Price was very good Answer all my question.

Updated from 5 to 3.5 stars. Found a few small items that were incomplete (missing trim around sprinkler head, missing vent to the mechanical room, etc...). Reached out to resolve issues. Miguel kindly responded that the issues would be resolved. He is no longer answering my calls or texts. Very honest, reliable, and reasonably priced. They finished the job 4 weeks earlier than projected and in the budget. Miguel was an absolute pleasure to work with and has good judgment. He and his team did the right thing anytime there was a question. For example, I forgot to ask for a light in the walk-in closet but they put one in because it made sense. I will be hiring him again and highly recommend Miguel and his team for any major project. He can literally do anything.

Excellent work for a fair price.

Maxtor did great work, quickly and at a reasonable price. I'm very happy with them and would not hesitate to hire them again.

Very prompt

Maxtor was a great company to work with. They did our deck and garage ceiling. Very professional and very nice. I am very happy with them and would definitely hire them again.

I bought a very damaged home at the beginning of December and I hired Miguel and his team to fix most of the things like dry wall, painting, flooring and every other details. I am very critical about two things in a contractor, how they maintain the schedule and keeping the promise they make. I can happily say that Miguel is a good person and he made me happy with the two things. He is very reasonable in price too. He worked with me little over a month and the house is ready for living again. There were other contractors for appliances, HVAC and electrical but he was with me almost every day. He is very accessible and I will recommend him for house work. I will hire him again once I will have similar work.

First class. Arrived on time with all necessary tools and equipment. Went right to work. Was efficient and effective. Finished in less time than I thought possible. Left the job site clean and tidy. Couldn't ask for more. Will certainly call Miguel and his Maxtor team then next time I need a contractor.

Miguel responded quickly to the original inquiry and started the project within 3 days after signing the contract. Maxtor finished the deck 2-3 days sooner than a neighbor's deck that was started on the same day by a different contractor. The project team was very professional and experienced.

Miguel was very responsive and prompt. His team works very efficiently

Miguel was very prompt. He called immediately after I put in a request and came out on the same day to give me an estimate. We were able to schedule the work for the next week. The job was completed in 2 days and it looks great - better than the original deck floor. The crew cleaned up every trace of old debris from the job. I am very happy with their work and am using this company again to repair trim on a garden shed.

This guy was great. He came on time and quietly took out an old moldy bathroom vanity and installed a new one. Took all trash with him. I've given his card to my parents and a few other family members! He's great!

He was very professional and did an outstanding job. I will use him again.

greatly satisfied with the work.

Miquel was great. I don't think I understood the process of what they actually do. It was a replacement of a few boards, but after painting the rough boards still looked rough. I thought it would be a smooth look, but it was just the same wood, with a paint job. Hopefully the paint will hold. The people were great to work with and I would recommend them to people for redoing the deck in the entirety.

Work not completed at this time

Super fast, excellent communication and outstanding work, highly recommend!!!

Nothing.

The entire team with Maxtor Contracting did a great job even when there was an issue they resolved the issue with no additional cost. That's what I value as a customer.

Nikolas did an excellent job keeping me informed on scheduling the deck renovation, and the guys were neat and thorough in completing the job. I'm very pleased!

they are very prompt and courteous

Project started and completed on time as quoted. The painters did a great job. Slight mix up on paint and spent more than I originally wanted. Did not receive a receipt or 10 year warranty certificate.