James A Wheat & Sons Inc

They did a solid job. Told me my water heater was too old to really benefit from the flush (I suspected that), but they fixed a connecting valve. Also helped fix issues with two toilets' tank refilling. Not a demanding job, but they addressed all related issues as best possible.

I called them schedule an appointment. They said they could get me in the next day. A man, Derrick, assured me he would call me at 8:00 am the next day and he would put me on the dispatch. I called today and there is no one available until December. When I called I was on hold for ten minutes as a woman told me be checking on something. She never returned. I knew something was unprofessional as the day I was trying to schedule it I heard a man telling the operator, "get of the phone." It was late in the afternoon and I guess they were trying to get me off the phone. Maybe they do good work once you fart them, but I found a challenge even getting them to respond. Use them only if you have nothing else to do but wait around.

I purchased for my friends

Technician tested a lot of different aspects of the fireplace and taught me some things I didn't know about it.

Inspection went well. Esitmate on the lone repair pricey.

It was okay. There were no unexpected issues. We bought a filter.

We are very pleased with them. They are very polite, very efficient, they clean up, and they do a good job. There is not any reason to change our provider. We have been using them for close to 20 years. They're not cheap but they're not exorbitant. We have the intention of continuing to use them in the future. They have done a lot of work over the years for us.

excellent, outstanding, no problems, courteous and professional

Mechanic came to house on time. Performed a lot of measurements and cleaned the outside of the fireplace. I had to show him that the price included taking off the glass and cleaning the inside of the glass. He did not know it was included in the price. Previous companies were more thorough in the cleaning and adding some cinders to the fireplace to improve the flame. It was fine for what the mechanic did.

Technician John Hubbard arrived early. A phone call preceded his arrival. John was professional and respectful. Tested our gas fireplace and explained what he was testing told me the results of the test. Clearly explained the problem and what needed to be done. He explained that the unit would work without repair but it would light slow and continue to get slower with time. He had to go to a supply house for the part since the unit is so old but he did this quickly. Once he had the part he quickly had the unit up and running.

This company was the single worst contractor experience I have ever had to deal with. I rarely take time to review online, but this was so horrible and frustrating it would have been a disservice not to warn potential customers. Stay away. Stay far, far away. Please do yourself that favor.

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It went fine. The HVAC tech arrived on time, reviewed the 22 year old system that had stopped working. Because it would take a week to get new equipment in, I decided to go ahead and have more coolant put into the old system, I was credited 50% of the coolant costs towards the new high efficiency system I ordered. Happily the installers showed up on time, were very polite, took away all the old materials and did a fine job installing the new system. The plumber, Shane, came as scheduled by me earlier in the week. He was on time, very polite and professional. He fixed the laundry drain, replaced the written out pieces of pipe and installed the new toilet. Everything continues to work great. I found James Wheat & Sons in a guide by Montgomery County Maryland as having good service reviews, then I double checked with Angie List and chose them. I would use them again.

Quality of service and pricing. Try to find somebody different. They were fine until they drop the unit and try to hide it.

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Excellent Very knowledgeable professional. Pointed out other work that needed to be done. Great with my barking dogs!!! Huge plus for that

We were impressed by their responsiveness, promptness and professionalism. The dispatcher called us first thing Monday morning to tell us their rates and add us to their schedule for the day, and we were called a couple hours later to tell us that the repair person would be at our house at 11 a.m. and he was punctual. The technician explained what he found and what he was doing each step of the job clearly and with enough detail that we trust his word and his work. We were also impressed that there was no attempt to sell us something we didn't need. We have had many years of experiences with repair services over the course of 3 HVAC systems and the cost for this repair was very very reasonable. The bottom line is that our HVAC system was operating properly within hours of our call in a week long period of hot weather.

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Provider made the requested inspections and provided detailed reports.  However, we got the impression the provider was trying to upsell us into replacing both units, even though they were in satisfactory condition.  Curiously, they recommended we purchase a service contract even though they knew we had sold our house.  It was particularly disturbing that that the inspector indicated that our furnace may have cracked heat exchangers because the flames blew upwards when the furnace started up.  This would have been an expensive repair.  Since we have a home warranty, and Wheat was not one of their service providers, we called in another company (assigned by the warranty company) to check this out.  They found that the flames blew upwards because a screw was missing on one of the burners and replaced the screw, thus ending the upward blowing flames.  The "thorough" inspection by Wheat made no mention of the missing screw, which should have been obvious.  This was the result of either incompetence or a calculated decision to sell us a new furnace.

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I used these plumbers a few times, but only because I ended up purchasing their protection plan. Some of the guys were professional, some less so. I believe all the plumbing work done was done correctly, but I recently found out about issues with my heat pump that I think they should have noticed during their 'annual inspection.' They were always able to come quickly when I needed service. One annoyance was that during a plumbing inspection they put dye through my toilet to check for leaks - no problem with the concept, but the blue dye splashed all over my bathroom and it took forever to scrub off. I had to repaint a section of wall where I just couldn't get it off/scrubbed so hard I removed paint. My bigger issue though was a visit when I had a days-old newborn and felt taken advantage of with the prices charged for the parts available on the truck. I had a feeling that I was overpaying, but I needed my kitchen sink to work, and didn't have the energy or time to find another plumber, schedule an appointment, and wait for another plumber to come. It's on me that I agreed to pay, but it left a bad taste in my mouth and as soon as I could get out of the service agreement I did. Lastly, there is a woman named Katie who works in their office and calls people with the protection plan to schedule their annual inspections. She couldn't possibly have worse customer service skills if she tried. I don't care if a service is already paid for, if you leave me a message alternating between whining and scolding, I'm not going to want work with you.

That one was, it was good but it turn out to cost more than I thought. Only because I wish they would disclose the additional fee that they charge upfront before actually starting any of the work because there was extra things that they bill me for but after it was done. maybe not taking as long because they seem to have taken quiet a long time to do something that I didn't think require much time as it did