Petersen's Carpet & Flooring
About us
Family owned & operated. Additional DBA - Petersen's House of Carpet Inc. Petersen’s Carpet & Flooring has been in business since 1983. David Petersen was an installer for years prior to starting the company. We have one of the most beautiful showrooms in Frederick County. Although our showroom looks small from the front, our customers are always surprised to find how large it actually is inside. We pride ourselves in the service we provide to our customers. We Will Find A Way To Help!
Business highlights
42 years of experience
Services we offer
Installation & repair - tile floors & backsplashes, area rugs & vinyl., carpet, hardwood, laminate, refinishing
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.949 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 6% | ||
| 0% | ||
| 2% | ||
| 0% |
Showing 26-49 of 49 reviews
Karen S.
Nov 2014
They were very professional, friendly, and good prompt service.
Response from Petersen's Carpet & Flooring
"I am so happy to hear that you like your carpet. Thank you for taking the time to write a review for us. Best to you. Gayle Petersen"
Tina J.
Nov 2014
Gayle was very responsive and went above and beyond to help us find the carpet we'd love in our new home. She took lots of time answering our questions, and had everything finished within a few weeks. We LOVE our new carpet and we would highly recommend Petersen's to anyone needing flooring! Thanks!
Response from Petersen's Carpet & Flooring
"You guys were great to work with ! Thank you again for allowing me the opportunity to work with you. Enjoy your new home ! Gayle"
Cindy T.
Aug 2014
First of all, the day I purchased my home, Empire came out to give me a next day estimate. Their estimate was over $8,500!!! I left the room and called Petersen's (on a referral by my realtor, who just happened to be there when Empire was there). Upon hearing that I was having Petersen's come out, Empire suddenly dropped their price, but "the lowest they could go was $5,200". Gayle came out THAT evening to measure and give me an estimate. She discovered that Empire had measured wrong. Of course, their measurement was off NOT in my favor. I was able to choose from several samples that Petersen's had in stock and could install within two days!!! It wasn't exactly what I had picked out from Empire, but that's ok. Gayle even upgraded my padding. It's been two years and the carpet is doing great. Yes, I'd use them again.
Response from Petersen's Carpet & Flooring
"I was so happy to see your review ! Thank you for taking the time to write it. I do hope that you are enjoying your home ! VERY best to you. gayle petersen"
Bruce B.
Jun 2014
unknown
Response from Petersen's Carpet & Flooring
"Outstanding !!!!! Thank you for your review. We strive for this everyday ! Enjoy your backsplash and please let us know if we can help in the future! Gayle Petersen"
Michael M.
May 2014
We recently had excellent service from Petersen's Carpet and Flooring. In the first job, a runner was installed on the front steps by Rigo after he removed the old carpeting. Rigo did a beautiful job.
In the 2nd job, Miguel Apolinar and Ronnie Yanez removed old carpet and put down wood in the hallway and in the study. Miguelprepped the floor by nailing down loose boards, and Ronnie put down felt paper. They both worked as a team placing the boards on the floor. Excellent job.
In the third job, Miguel did a very professional job replacing damaged wood with new wood. Miguel used a fine tool cutting machine to cut like a surgeron and delicately remove old pieces. Ronnie came behind him cutting the wood to fill the open spaces Great job..
All three jobs were done on time and in a professional matter. Simply beautiful work.
In the 2nd job, Miguel Apolinar and Ronnie Yanez removed old carpet and put down wood in the hallway and in the study. Miguelprepped the floor by nailing down loose boards, and Ronnie put down felt paper. They both worked as a team placing the boards on the floor. Excellent job.
In the third job, Miguel did a very professional job replacing damaged wood with new wood. Miguel used a fine tool cutting machine to cut like a surgeron and delicately remove old pieces. Ronnie came behind him cutting the wood to fill the open spaces Great job..
All three jobs were done on time and in a professional matter. Simply beautiful work.
Response from Petersen's Carpet & Flooring
"Hi [member name removed], Thank you so much for your review ! We appreciate your confidence and trust. Please don't hesitate to give us a call if we can be of further assistance ! Best to you, Gayle Petersen"
Michael F.
Feb 2014
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Response from Petersen's Carpet & Flooring
"Thank you for taking the time to write a review for us ! We sincerely appreciate your business. gmp"
Louise C.
Jan 2014
They were able to bring carpet samples to my home. I was able to book them overnight and have the work done the next day.
Response from Petersen's Carpet & Flooring
"[Member name removed], we very much appreciated your business and I'm so happy that everything went well. Thank you for writing a review. gayle petersen"
Louise C.
Jan 2014
They were able to remove pet urine stains. The floors came out incredible and look brand new. I was on the 1st floor while they did the work and they were careful to seal up the area from any dust or debris. I was able to book them almost overnight and started the work quickly.
Response from Petersen's Carpet & Flooring
"Thank you so much from taking the time to write a review for us. gayle petersen"
Bill W.
Jan 2014
.
Response from Petersen's Carpet & Flooring
"Thank you for your review [removed members name]. We appreciate your business. Gayle Petersen"
Mark R.
Jan 2014
We chose Petersen's over Lumber Liquidators because we felt more comfortable dealing with a business with strong local ties, just in case something with the project went wrong. We had an issue with our initial price being misquoted on the supplier side, raising the cost of the project 10%, but, it was dealt with professionally by management in a way that met our satisfaction. The main floor of our home had approximately 400 square feet of 2" Bruce hardwood, and 800 square feet of carpet that was all removed, replaced with Mohawk brand, 5" solid hickory planks. The project began early on a Monday morning, and was completed 3.5 days later. The scheduler, installation crew and management staff were all courteous and professional, leaving us a beautiful addition to our home.
Response from Petersen's Carpet & Flooring
"Hey you guys were super to work with and I completely appreciated your understanding the pricing issues ! Glad to hear you like the way the floor turned out ! Happy New Year ! gmp"
Julia H.
Nov 2013
The salesperson who was to do the estimate for the job couldn't make the time that had been scheduled and instead of calling to let me know and change the appointment time he instead showed up 30 minutes late grumbling about the scheduler. On the day of installation, the installers left without rehanging the door to the room they were working on because it no longer fit over the floor after they installed the new product. They claimed there was nothing on the work order about performing finishing work such as that but at the time of the estimate I specified that I wanted this type of finish work performed by the installation crew. The workmen promised to have the sales person contact me about the door as soon as they returned to the store: no one ever called. After painting the room we reinstalled the baseboard vents only to discover that the sheet vinyl had been cut in such a way as to be jagged and showing gaps around the vent. I complained to Petersons and they eventually responded (day after my check was cashed) but by then I had paid someone to fix both the door and the mis-cut vinyl.
Michelle G.
Oct 2013
unknown
AMY W.
Oct 2013
Went to the store on 9/29/2013 and waited to speak with sales rep working with customers. Was greeted and told I would be next. I understood and looked around at samples. brands, etc. After, he was then able to ask me about my project. I told him
I had used them for flooring in the past for Alloc Laminate floors in our kitchen that have held up fantastic over the past 10+yrs.
I wanted to see what brands and current pricing available. I took in measurements for 4 rooms and entryway of approx.
800 sq ft. He was unable to find past purchase in system (too long ago) and updated my info, and made copy of my floor plan/numbers. I mentioned that I also signed up for an estimate through Costco and was told that Petersen's are now approved providers for the Frederick area Costo, We discussed some options and then another customer came in and we agreed
that I would need to talk with someone to arrange a time/appointment for a free in home measurement and discuss the
project further. I was told that Gayle Petersen would follow up with me to make an apt. and to discuss sales and promotions
available. That was over 10 days ago. I called today to inform them that I was disappointed that I had not heard back from
them after being in their store for 45 minutes and I selected another company and have a start date.
I was asked to hold so I could speak with Gayle. She interrupted me several times when all I was trying to do
was tell her I understand that notes get misplaced and mistakes happen, but they lost out on a sale.
I felt like I was doing them a favor by calling to inform them before I left a comment on Angie's List. She was rude and made
me feel like the bad guy!?!
I had used them for flooring in the past for Alloc Laminate floors in our kitchen that have held up fantastic over the past 10+yrs.
I wanted to see what brands and current pricing available. I took in measurements for 4 rooms and entryway of approx.
800 sq ft. He was unable to find past purchase in system (too long ago) and updated my info, and made copy of my floor plan/numbers. I mentioned that I also signed up for an estimate through Costco and was told that Petersen's are now approved providers for the Frederick area Costo, We discussed some options and then another customer came in and we agreed
that I would need to talk with someone to arrange a time/appointment for a free in home measurement and discuss the
project further. I was told that Gayle Petersen would follow up with me to make an apt. and to discuss sales and promotions
available. That was over 10 days ago. I called today to inform them that I was disappointed that I had not heard back from
them after being in their store for 45 minutes and I selected another company and have a start date.
I was asked to hold so I could speak with Gayle. She interrupted me several times when all I was trying to do
was tell her I understand that notes get misplaced and mistakes happen, but they lost out on a sale.
I felt like I was doing them a favor by calling to inform them before I left a comment on Angie's List. She was rude and made
me feel like the bad guy!?!
Response from Petersen's Carpet & Flooring
"I did receive the call from [member name removed]. She was extremely upset that we had not gotten back to her. I did let her vent her frustration. She continued to let me know that she was going to write Angie's list & Costco to let them know how terrible we were. I tried to ask her to please let me do some background follow up with my people, search our day history, find out who had worked with her. She got very upset, feeling like I was not listening to her. I tried to let her know that if she was in our system as a Costco contact on 9/28/13 - the salesperson she met in the showroom on 9/29/13 could not quote her as a Petersen's customer. [member name removed] was too irate to listen to me try to explain what I thought happened. I listened to [member name removed] give me advise on customer service for another few minutes, thanked her for her call and then had to get off the phone. Upon further research I was able to see that on 9/28/13 the Costco lead was generated and given to one of our sales team. Our contract with Costco requires that we attempt to contact the member within 24 hours of the lead generation. The sales person responsible for [member name removed] made two attempts to call the phone numbers that were on the lead sheet. On 9/29/13 [member name removed] came into the showroom - by the day sheet I can see that we were very busy with people in the showroom and we were short a man due to illness. The salesperson showed me his day sheet notes regarding [member name removed] visit. After letting the salesperson know that I was disappointed that he hadn't followed up by turning the information over to me to explain how we needed to proceed due to Costco's lead, he acknowledged his error. I do appreciate the feedback from [member name removed]. I had hoped that I could have assisted her with a more positive outcome. Gayle Petersen"
Effie N.
Aug 2013
My wife and I were looking to replace the very old floor (actually 2 layers of flooring) in our kitchen with either a laminate or tile. Based on other Angie?s List recommendations and friend?s reviews, we decided to go with Petersen?s Carpet and Flooring. After doing further research on flooring we decided on installing Congoleum?s Dura Ceramic floor as it was given the best marks on Consumer Reports. Petersen?s obtained all the materials in a very short amount of time and installed the floor on Saturday July 27, 2013 and did an excellent job! The installers arrived as promised at 8 am and stayed till about 7 pm to get the job done. Their work was clean, tidy with only a few random glue spots here and there (more than likely due to a roaming cat who wanted to help them). The Installers were very meticulous and did an outstanding job- all edges were even, all cut tiles were clean, and the grout work was perfectly executed. Paul Patten, our sales person, even stopped by early in the morning to ensure all was going smoothly ? a gesture that we greatly appreciated. As a result we highly recommend Petersen?s to anyone thinking of redoing their kitchen flooring.
Barbara S.
Jul 2013
The carpet was laid by 3 Spanish men; a middle-aged one and two young ones who appeared to be trainees.
The older gentleman knew what he was doing; it seemed that one of the younger ones made a mistake laying the carpet on the stairs; the older man became very agitated with him, but it appears that he corrected the problem. They were very respectful and nice.
The older gentleman knew what he was doing; it seemed that one of the younger ones made a mistake laying the carpet on the stairs; the older man became very agitated with him, but it appears that he corrected the problem. They were very respectful and nice.
T D.
May 2013
The whole process went very well. Petersens was very responsive. Installation team showed up on time and was very professional.
Response from Petersen's Carpet & Flooring
"Thank you for your review. Your business is always appreciated. gpetersen"
Michael M.
Apr 2013
Petersens moved the furniture in my living room and dining room. They swept
the floor after taking up the old carpet, they prepped the floor before
putting down a black moisture proof pad, then they put down the Bruce
floor. It matched exactly my floor in the Hallway. Excellent job from
start to finish.
the floor after taking up the old carpet, they prepped the floor before
putting down a black moisture proof pad, then they put down the Bruce
floor. It matched exactly my floor in the Hallway. Excellent job from
start to finish.
Response from Petersen's Carpet & Flooring
"Thank you for your review. Your business is always appreciated. gpetersen"
Katrin K.
Apr 2013
Unfortunately, we never received an estimate from the representative.
Response from Petersen's Carpet & Flooring
"My apology for not getting back to you. We had a family emergency and got very distracted. I hope that your project went well. gpetersen"
James S.
Mar 2013
Went well.
Bernice H.
Feb 2013
.We went to them in January and February. Peterson's listen to us. They are good listeners.
Peggy W.
Jan 2013
I used Petersen's Carpet and Flooring several times and have been very pleased. The first time I purchased an Oriental area rug for my family room. I had a specific color and shade in mind and they were the only carpet store in Frederick, MD that had just what I needed. It looks beautiful. I went back to Petersen's when we decided to enclose our back porch and put carpet on the floor. They were out to measure; I found the type and color of carpet that I wanted and they did a great installation job. I have no complaints at all and would you them again for my next carpet needs.
Response from Petersen's Carpet & Flooring
"Thank you Member for your lovely review. We truly appreciate your business!"
Stephanie F.
Jan 2013
Peteresen's was the only company around that had the bamboo floors I wanted. They were very friendly and responsive, and most importantly, they did a fantastic job. I will definitely use them again.
Elizabeth C.
Dec 2012
Both jobs went well as expected.
Nelson B.
Dec 2012
Very helpful design process, swift ordering and excellent installation.
Suzanne M.
Oct 2012
Our experience with Petersen's was very positive.
Licensing
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FAQ
Petersen's Carpet & Flooring is currently rated 4.9 overall out of 5.
Petersen's Carpet & Flooring accepts the following forms of payment: CreditCard
Yes, Petersen's Carpet & Flooring offers free project estimates.
No, Petersen's Carpet & Flooring does not offer eco-friendly accreditations.
No, Petersen's Carpet & Flooring does not offer a senior discount.
No, Petersen's Carpet & Flooring does not offer emergency services.
No, Petersen's Carpet & Flooring does not offer warranties.