We scheduled online and could have had it anytime 24/7 but opted for the next morning. The provider checked our plumbing and septic tanks and determined that it was a problem with the tanks. Since Roto-Rooter doesn't deal with septic systems he told us to contact a septic company (no specific referrals) and did not charge us for the check. He was very professional and courteous. I would happily use them again if needed and greatly appreciate the appointment availability.

Went well.  Service technician was very professional, if a bit difficult to understand (soft spoken & accent).  They responded to our call quickly, which was appreciated.  Price seemed a bit high, although we have to factor in driving time to and from our location, so maybe it isn't that bad after all.

They were fine.  I prefer O'neil Plumbing but they couldn't come so I called them.  They did okay.  They didn't do anything wrong and they were prompt.  I think they have a fair price.

He was able to get the toilet running smoothly again and seemed to know what he was doing.  He also suggested some liquid concentrate drain cleaner to use in the bathroom and kitchen sinks.

I was pleased with the service and have Roto-Rooters number in my address book in case we have plumbing issues in future. It cost a little more than I was hoping, but was well worth my husband not having to spend the day under the sink and grumbling and making the many trips to the hardware store it usually takes to get the correct parts!

The team was extremely upbeat and helped me recover from this loss as well. Few people typically expect damage to their home and when it happens they are usually in shock. These guys went straight to work and prevented additional water damage. They quickly removed the problem areas and helped set up for a quick recovery/remodel. I would highly recommend their water extraction capabilities! Very efficient, very professional, very quick. I was amazed at how quickly they assessed and were able to remove the problem areas - THANKS Roto-Rooter!! Although large sections of my hardwood flooring had to be removed, I strongly believe they prevented additional water damage. Both bathrooms were also gutted to the sub-flooring and drywall cut away to the studs to a height of 2 feet all around. Toilets, vanities, mirrors, and molding were gently removed and appear to be salvageable.

Went very well. Placed a call, and the technician came out within 48 hours. In less than 15 minutes the clock was unclogged. Met my expectation, although in my opinion, I believe that $350 for 15 minutes work was a bit expensive.

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Paul arrived timely radiating a cheerful demeanor and went right to work.  The work was done faster than I expected.  He left the area clean and left whistling.

Great!  Attentive service, good communication.

Great Experience.  Capable, polite serviceman came and, after assessing where the best place to attack the job was, gave me a clear estimate.  No messing about with coupons, he stated the price of the job, and the discount that he would give me.  He said that if I had coupons that were a better deal, we'd do it that way, but I was quite pleased that he gave me a better deal than the coupon.  He did the job well, clearing out the drains.

11/21/14 Service Call:
Refused to work on the problem.  Claimed the product was unsupported by the manufacturer and the retailer.  Left after short inspection.
I called the retailer, Home Depot, who's rep spent several hours investigating the options for the 10 year old Pegasus product and called back twice to gather additional information and finally to refer me to the manufacturers product support.  Called Pegasus support who called back promptly, put me in touch with the right support team.  That team asked a couple of a questions and then mailed at no charge a replacement part that arrived within a week.
Turns out that Roto-Rooter does not charge the usual fee to come out and look at the problem but the quoted labor rates are pretty high.

1/9/15 Update:
After posting my initial review Chris, the Plumbing Manager for Roto-Rooter called me to offer to correct the situation.  We scheduled a visit by a supervisor and a technician that went very well.  The arrived within the designated window of time and installed the new cartridge I received from Pegasus quickly.  They took care to wear shoe coverings to keep the house clean, left the work site in good order, and were courteous and friendly.  Roto-Rooter discounted the invoice for my troubles and I can say I am very pleased with the professional and immediate action taken to correct an initially disappointing service call.  This is a sign of a good company, standing behind their name, and correcting problems that can occur in any business.

Ironically, the problem turned out to be a clogged cartridge screen that could have been easily fixed by the first technician.  The team that did the work on Jan 8 was completely different... a god experience!

Excellent service and very happy with the results.  Padram is a very professional and knowledgable service technician.

Florin went right to the source, solved the leaking problem (flow to downstairs bathroom ceiling) and completed the reset.  Was courteous and efficient....a pleasure to work with.  Eliminated our stress.

Robert was here for less than an hour and could tell right away where the obstructions were.  He had the proper equipment to fix the job and everything works well!   He was polite and very personable and explained everything that he was doing!

UPDATE - After posting the review below, I received a call from the manager. He said Corporate had seen the review and that he was calling to let me know that the 3 people that were sent to my house would be retrained. He apologized saying that what I experienced was not normal and they did not do business that way. He refunded the $559 they charged for their services plus $300 toward the repairs it took to fix the pipes they broke to get their snake out of our drain. I was surprised at their follow up and thankful for the refund.

They advertise 24 hour service. I called at 11:00 on Friday night 11/13/14. No service until the following morning. Guy charges $559 to run a snake down the line and replace the seal on the toilet.  A few hours after he leaves, I hear a gurgle and the water is flowing out between the toilet & floor again. We wait several hours for the 2nd service person to arrive. He makes a feeble attempt at digging up the access lit on the septic tank. Misses it by about a foot and won't listen to where I tell him to dig. Instead, he runs a snake down 30 foot of pipe and gets it stuck in the tank. 30 foot of a cutting snake is now stuck in the line. He says he will need to get someone out the following day to dig up and break the line to retrieve it. It will cost another $1,400+ for them to perform that work which will include breaking and replacing 5' of pipe. But they can't say if there is other damage in the line and they will replace the whole 30' of line at a cost of around $4,000. No credit or discount will be given for the $559 already spent for work not yet performed. I say no. He leaves, leaving 30' of heavy duty snake in the pipe and another 20' laying on the ground where he went in. I call again the next morning and they say the only way they will come out to remove the snake is if I agree to their work proposal to break the line, remove the snake and replace the pipe. I say NO, come get your snake out of my pipes. 7 1/2 hours and 2 very unpleasant phone calls later, a 3rd service person arrives. I dug up 5' of line leading to the septic tank before he arrived. He breaks the pipe, retrieves their snake and leaves. I now have a broken line I have to repair. I contact a septic specialist that replaces all 30' of concrete pipe leading from the house to the septic tank for $1,300. That is 30% of what it would have cost me to go with their proposal. 70% LESS! These guys clearly saw an opportunity to gouge a person over the weekend by rendering the septic unusable and quoting an outrageous amount to get it working again. If the snake had not gotten stuck, and they had not broken the pipe to get it out, I would not have had to replace the line. It is outrageous! 

Called at 7:30PM on a Sunday night because nothing in my house would drain.

I was given a service window from 10PM - 1AM that night.  I was expecting a very late night of waiting for someone to show up.

Steve was at my house by 9:30pm and he was done by 10:15pm.

He was prompt, courteous, and got it done.

I am so happy right now.

Phil was excellent.  He was very professional and explained what he thought the problem was and what it would cost and answered all of our questions thoroughly and honestly. 

He was very conscientious and laid down mats to protect the carpet.  The sewer clean out cap was pretty much  rusted on but he got it off without any fuss.  He then brought his machine in, set it up, and unclogged the drain. 

When finished, he made sure that he left the area clean.  It was a "breath of fresh air" to have someone show concern for the problem and try to resolve it at the least cost possible.  We would definitely use his services again.

Good.  Quick service, no issues.

Kenny (#152) was very professional and had the issue resolved in a prompt manner.

Provider exposed septic tank line so he could use the snake to remove the stoppage and informed me that we need to have our septic tank pumped.

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Roto Rooter responded quickly to my request for help with a
sewer blockage.  The Field Supervisor
(Ron Kazemian) who did the work was very efficient, and cleared the root
block.  He was very knowledgeable and
provided useful information and recommendations for lining a section of older
pipe.  He brought excellent diagnostic equipment
and knew how to use it .