MARYLAND CLOCK CO

"This response is from Mr. Graham who took this call along with his apprentice Noah. His response: #1 -"I never said those words!" To put quotations around sentences that were never said is both legally and morally wrong. What I said to my apprentice was "This is why LIMITED service calls can lead to problems "This was a comment made between myself and my apprentice during a teaching moment. I believe the misunderstanding may have been the word limited, which I guess sounds like women when: A) This person spoke very broken English B) Everyone was speaking with masks. #2- The total charge of $225.00 reflects a repair charge of $60.00. The remainder of the charge is for a house call $165.00. Total time involving this person was 2.5 to 3 hours for 2 men. The total is correct and the receipt reflects charges. #3- I have had the privilege of going to over 20,000 house calls in over 51 years for floor clocks. I have met many wonderful people. This person was not one of them. #4-Maryland Clock Company is a WOMEN owned small business."

"Mr. [Member Name Removed], So glad to have the chance to respond to your comments. I want everyone to know this complaint is over $20.00. Again I am taking time for 20.00 dollars in labor. Mr [Member Name Removed] brought a Chinese made battery powered regulator wall clock to me for repair 5 days ago. The old movement in it is obsolete and the chime didn't work. I asked if he wanted it to play westminster chimes as it did before. His response was yes (it was a gift to his Son) I showed him the replacement unit that would fit the case and sound the best. He agreed on the movement after listening to it and demonstrating it in front of him at the counter. All was good. He pre paid the repair at the counter. A few days later we called to say repair was complete. He and his wife came to pick up the repair and were very sweet. Two days later they came back and said the pendulum was knocking on the side of the case. At the counter I replaced the bob to a smaller one and said here you go, problem solved. Then he said he didn't like the sound of the chimes. I asked what he wanted me to do?? He liked the chimes when he purchased the movement days earlier. He pulled out his cell phone and said it doesn't sound like my other clock. I explained that he wasn't comparing apples to apples.It was a different movement and wouldn't fit in this case. He said "keep the 20.00 labor" I want you to take out the movement and refund the price of movement. In Front of him and his wife I took out movement and handed him his clock. It is true that I couldn't get a refund to go through on my terminal, so I asked if I could refund with a check. I am insulted by your dishonesty. I did a perfect job on an inexpensive particle board schoolhouse wall clock. It looked and sounded great. As for your comment that you wouldn't use our services again....Thank you! I would decline to ever work for you again also. Funny, a gentleman picked up an exact movement job before yours and asked if he could give me a hug. His wife would be so happy having her chimes back. Mr [Member Name Removed], with a combined 90 years of clock shop experience, my husband and I are shocked that you're 20.00 job warrants this response. Odd how we can restore priceless family heirlooms, 246 year old tall clocks, mechanical chime clocks,Antique American, German, French,Dutch, Swiss antiques and all modern Grandfather, Grandmother, Cuckoo Clocks and never hear anything but compliments. With the skill we have as clockmakers, we do people favors doing battery clock repairs.(thus the 20.00) I was not happy with you, my customer. (You took about 75 minutes of my life).That is a true statement. For $20.00 and grief...... People should not go back on their word. The work was done perfectly and on time.You proceeded the work by payment. P.S. I did dig through my trash can for you. I found your broken movement and I asked if you really wanted me to dig again for the old hands to put back on a broken movement. You said NO let's leave Linda....... I would have. Doris D Graham Owner Maryland Clock Company Davidsonville MD 21035"