Premera Cleaning SVC LLC

I too had a horrible experience with this company - they are scammers. I bought the Living Social deal and called and got an appointment three weeks out, which was fine - I didn't mind waiting for the service. They were supposed to come on 10/31 between 3-5pm. On 10/29 I received a call from the scheduler to confirm I still had power after the hurricane. I tried to call them back immediately after they called, and no one picked up and their voicemail was full. I tried several more times to no avail. I called at 10:15am the next day and finally spoke with the scheduler. I told him I tried calling back but their voicemail was full. I confirmed with him that I had power and was expecting them between 3-5pm. He confirmed they would be there. I asked him questions regarding moving furniture, and costs for adding steps, which he answered. He then said something very strange, and I quote, "If the technicians do a bad job or don't show up, call me and let me know, we have new people working for us." I thought that was very strange to say and didn't have high hopes that they would actually show after that comment. I sat in my house from 1pm until 6pm and no one came or called. I tried calling Premera at 5:00 pm several times and just got the voicemail, which was still full so I couldn't leave a message. Thinking maybe they were ignoring my calls, my husband called from his phone number, and no one picked up again. I called back in 11/1 to find out what happened and the guy BLATANTLY lied to me. He first said that he tried calling the technician to see why he didn't show, and that the technician wouldn't answer his calls. I found that odd, since he never spoke to me or picked up the phone on 10/31, how would he even know that they didn't show at my house? I then told him that it didn't matter, that I found his comments when we spoke on 10/31 in the morning very odd, and that I was upset because I took a day off of work for this. He then started lying profusely, saying that he never spoke with me at in the morning of 10/31 to confirm the appointment, and stated he never made those odd comments about "doing a bad job or not showing up". I told him he was lying to me, threatened to contact the Better Business Bureau on them, and then asked him what my name was because I had a feeling they didn't even have me on a schedule at all. He told me to get a refund from Living Social and then hung up the phone on me. This company is a SCAM!! Stay far away - they are completely unprofessional and have no integrity! Thank goodness I was able to call Living Social, cancel the voucher, and get credit for the money I spent.

This is a poorly managed business. I purchased a LivingSocial voucher for carpet cleaning services from Premera. After leaving three messaages on their voicemail without a call-back, LivingSocial was able to contact the owner, Mike Davis. When I spoke to him, he was never apologetic about not returning my voicemails and furthermore was very rude. He simply stated I should ask for a refund from LivingSocial. I do not intend to ever use his service and warn that others should not as well.