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Oxi Fresh of Columbia Carpet Cleaning
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpets or Rugs - Clean Offsite,
About us
All Oxi Fresh Employees are highly trained full-time technicians, specializing in Commercial and Residential Carpet & Upholstery Cleaning. We do not use independent contractors. All employees are highly trained and taught not only how to do a great job cleaning, but also how to leave your home - nice and neat when we leave. We wear shoe covers and put down tarps/towels on your hardwood floors. You wont be left with a mess to clean up afterwards like many other subcontractors. If you are looking for a commercial cleaning job to be done - we work 7/24 to serve our commercial customers. We have a large crew, so we can 'get in and get out' as soon as possible. Carpets are typically dry in 1-2 hours, which gives us the ability to clean doctors offices, restaurants and large office buildings without disrupting your business. We accept checks and major credit card. Payment is due at the time of service.
Business highlights
15 years of experience
Services we offer
Commercial and residential DEEP and maintenance Carpet Cleaning, Tile and Grout and Upholstery Cleaning. Check out our reviews - they are the best in Baltimore!
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.81,373 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 10% | ||
| 3% | ||
| 1% | ||
| 1% |
Showing 176-200 of 1373 reviews
Mai M.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for taking the time to review our company. We are glad you are happy with our service."
Leonard J.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for taking the time to give us feedback. We value everyone's opinion and aways look for ways to improve our company."
Joshua T.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thank you, thank you, thank you. We never get tired of hearing that we did a great job! We look forward to cleaning for you again soon."
Matthew H.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We look forward to cleaning for you and your friends soon."
Daniel M.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We are glad you are happy with our service."
William E.
May 2016
They were right on time. I had a short time to get an appointment in, and they fit me into the schedule. They did an excellent job and worked efficiently; the whole house was done in under 2 hours.
Response from Oxi Fresh of Columbia Carpet Cleaning
"Hello, Thanks for the great comments. We take our reviews very seriously. Oxi Fresh is proud to be the highest rated Carpet Cleaner in the Baltimore area. We look forward to cleaning for you again soon."
Jeannette M.
May 2016
Tony paid extra time and attention to problem areas.
Response from Oxi Fresh of Columbia Carpet Cleaning
"Thank you for taking the time to review our company. We are very blessed to have Tony working with us. He is a true Professional and works very hard to make sure everyone of his customers are happy. Please tell your friends and family about Oxi Fresh Carpet Cleaning"
Dama Y.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thank you for reviewing our company. We do our very best to make sure every customer is extremely happy. We look forward to cleaning for you again soon."
Jean-Claude B.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the wonderful review. We are glad you took the time to review our company."
Gini S.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thank you for reviewing our company. I'm sure we didn't get it right the first time, if it's wrong, we make it right. Thanks again."
George C.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the review. We read and respond to every single review we receive. Thanks again."
Greg B.
May 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Hello, Thanks very unusual to hear that our call center didn't respond to you. I'm sorry to hear that and will address the situation. Thanks for letting us know."
Dale L.
Apr 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thank you for taking the time to review our company. We work very hard to make sure all customers are happy. Thanks for the feedback."
Hillary S.
Apr 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the feedback. We take all reviews very seriously. Please tell your friends and family about Oxi Fresh Carpet Cleaning"
Amy B.
Apr 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Hello, I'd like to explain this situation. I own the company and I require everyone to show us what they purchase. We offer many many different coupons through Angie's List and we need to see what was purchased, just like any other company in the world. I'm sorry if it seems unreasonable for us to need to see that you did pay. Secondly, Angie's List does not give us the ability to search by name to see what was purchased. I'm sorry this wasn't acceptable and I do own that policy. I'm sure anyone would feel the same way. We should have covered the rugs, however, our Green solution wouldn't hurt any carpet or rug. I'm sorry this was a negative experience. We do our best to make everyone happy."
Jeff R.
Apr 2016
Great
Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We read and reply to all feedback."
Tim L.
Apr 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We are very proud to be the highest rated carpet cleaner in the Baltimore Area. We look forward to cleaning for you again soon."
Kehinde A.
Apr 2016
They were okay. You have to be specific if you want certain areas to be cleaned diligently. It's like they don't take the initiative to pay more attention to dirty spots. They need you to tell them what spots you want them to pay more attention to. The gentleman was very, very courteous but the outcome wasn't impressive at all. He was very professional.
Response from Oxi Fresh of Columbia Carpet Cleaning
"I'm sorry to see this review. This isn't normal for us and we will contact this customer immediately to fix the situation."
Ann G.
Apr 2016
Great job. The work was done quickly and thoroughly. An attempt was made to remove some significant long-term staining of the carpets. I think they turned out great.
Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the kind words. We never get tired of hearing that we did a great job."
Maria D.
Apr 2016
It was good. I spent a lot of time on the phone with their call center to make sure that I wasn't going to be charged extra based on the square footage and the size and the area in my house. Essentially the way that it was worded in the Deal it said 5 areas/1250sqft. So when I was on the phone with the call center, I counted to him all of the areas I had and what the square footage was and he told me that I was fine. When the guy got there from the local franchise, he basically said that it was going to cost me more money. I felt sorry for him because he did more work than expected but he ended up having to call the call center to find out what really went on in our phone call. He said that basically if it wasn't Angie's List and it was Groupon, he would have left. I mean the guy was great, he did what he was supposed to do. I think that he was frustrated and it seemed as if this kind of thing happens to him all the time. I don't have a lot of good things to say about their call center however he did a nice job and did exactly what I expected him. The reason I won't use them in the future is that they obviously have communication, training and internal issues that I frankly don't want to deal with. The local provider was wonderful though.
Response from Oxi Fresh of Columbia Carpet Cleaning
"I'm sorry there is confusion. The promotion is 5 rooms up to 1,250 sq.ft - 250 per room....so if a room is bigger than 250 sq.ft - that's 2 rooms. As you can see from over 1200 reviews. This is what we do for EVERYONE and it's the easiers fairest way to do business. I'm sorry it was confusing."
S B.
Apr 2016
They were on time, easy to talk to, knowledgeable, and did a great job.
Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We look forward to cleaning for you again soon."
Hillary C.
Apr 2016
I have used Oxyfresh before and had a good experience, I also gave the guy a $40 tip both times. Now I will never use them again. We scheduled a service and got a call the day of saying the guy was sick and needed to reschedule. We could be understanding, things happen, although I wad confused why only one person was capable of performing the service when it's a large company. We rescheduled, only to have the guy cancel on us again...then then reschedule only to not even show up. I called the main and spoke to someone who couldn't have cared less. I asked for a discount as an incentive to reschedule. He called to speak with someone then told me yes, they could offer me $50 off, for a total price of $440. Wait, what?? My original quote was $374. I explained this, he argued with me, then he said oh, you have an Angie's list deal. I said well I'm an Angie's list member yes, I didn't purchase a deal. He said well still I don't think we can give you any other discounts, and said he'd find out and call me back the next day. It's been 3 days since then and I've had no call. I find this deplorable for several reasons: 1. I am an Oxyfresh loyal customer 2. I only asked for a discount because I was repeatedly inconvenienced. Not just once, but several times. Not even an apology was given for this. 3. I was basically told that being an Angie'sList member means I'm not entitled to common courtesy because I was already getting a discounted service. That's not how it works, Oxyfresh! Bottom line: rude, shady, scammers. Don't use them unless you are fine with overpaying for a service to ensure you get treated with courtesy.
Response from Oxi Fresh of Columbia Carpet Cleaning
"We have 1200 positive reviews, clearly something is wrong here. I will contact you tomorrow myself and figure out what happened. I'm sorry for this confusion. If it's wrong, we make it right."
Jocelyn J.
Apr 2016
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Response from Oxi Fresh of Columbia Carpet Cleaning
"Thanks for the great review. We do our best to give an honest and fair opinion on how well we will be able to clean carpet. Somethings we suggest to replace vs have your carpets cleaned. We look forward to cleaning for you again soon."
Meredith W.
Apr 2016
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Brandon S.
Apr 2016
Great company, very helpful to speak with over the phone and accommodated my schedule perfectly. I actually had an emergency on cleaning day, we had closed on our house so it was empty and we were moving in furniture the next day. They were able to come in the house and get started and did a great job. The carpet feels great, looks great, and smells great.
Licensing
State Contractor License Requirements
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FAQ
Oxi Fresh of Columbia Carpet Cleaning is currently rated 4.8 overall out of 5.
Oxi Fresh of Columbia Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Oxi Fresh of Columbia Carpet Cleaning offers free project estimates.
No, Oxi Fresh of Columbia Carpet Cleaning does not offer eco-friendly accreditations.
No, Oxi Fresh of Columbia Carpet Cleaning does not offer a senior discount.
No, Oxi Fresh of Columbia Carpet Cleaning does not offer emergency services.
No, Oxi Fresh of Columbia Carpet Cleaning does not offer warranties.