Havertys Furniture

unknown

We were looking for some particular piece of furniture and I thought the salesman did a real good job of getting us quickly to what we needed. It worked out great and there was virtually no high pressure sales. We have got one problem with one of the things we bought. The quality of most of the stuff is good and I am surprised that this thing is having some construction issues. The price is good. For delivery, they have a website that tells us where the truck is and how far it is from our house, so we can follow them as they are making deliveries and know when they are going to be there. That is pretty cool. They said they would come for the delivery between 4:30 and 5 o’ clock and we had an early engagement to go some place. We could see that they were getting closer and closer as it was getting closer to the deadline and they showed up right on the deadline and we knew. It was kind of reassuring to be able to just go to this website and find out where the truck was and when it left last and how far away it was. That is pretty neat.

I bought a couch from Haverty's in April of 2011.  I started seeing feathers on the floor which were coming out of the accent pillows and stuffing coming out of the seat cushions.  They came out and replaced the cushions with a different filler which resolved the problem. But they sent me pillows which had feathers that would work their way out and end up on my floor.  One of the technicians told me that the pillows were not meant to be laid on.  Well after several complaints, they have replaced my pillows at least 3 times.  I kept telling them they need to replace the pillows with a different filler.  Well they finally took my advice and now the quality or weight of the pillow is so light that it is ridiculous and when you place the pillow behind you when you sit on the couch it provides no back support.  But not only that, when I did receive the pillows, my neighbor who lived further down the street from me delivered the pillows to me because they dropped it off at the wrong house, even though the pillows were addressed to me with my name on them. 
Haverty's  has truly disappointed me with their customer service as well as their product.  The couch that I replaced was from Lazy Boy I had for 15 years.  It was still in good conidition, but I wanted a newer couch.  My next purchase will be from Lazy Boy where I can count on a quality product.  I will never buy ANYTHING from Haverty's again.

It’s fast; you get it in a week or less.  It was great.  The price, delivery, and service were good.  I had a couple issues and they came right out and addressed them. I definitely recommend them.