Meyer Electrical Services Inc

"Ms. [member name removed]. We highly appreciate your feedback for our services and we are glad you chose our company for your electrical needs. Also, we would like to address your dissatisfaction regarding the service and the price. Initially, you have purchased Angies' List Deal for the "Whole-House Electrical Inspection", which thoroughly explains what type of services will be provided. As you can see, the scope of work described does not include the cost of materials and an installation of the switch, which we found to be defective. Therefore, an additional charge was applied once the issue was accessed and resolved. We hope this helps. Thank you."

"We highly appreciate your business and value your opinion. Additionally, we would like to share with you that now we accept credit card payments (VISA, Discovery, Master Card). If you require any electrical services in the future, please rest assure we can accommodate your needs and offer you the most convenient form of payment. Thank you."

"[member name removed]. First of all, we appreciate your business and your time. We do recognize your frustration with disapproved inspection report due to incorrect dryer installation. As I was trying to communicate to you, we did not install your dryer nor did we install the cord; therefore, we cannot be liable for the work done by others (Home Depot in your case). Moreover as you were originally aware of, we discovered your undersize dryer branch wiring in the midst of the "Heavy-Up" process. Hence the cost of the replacing the undersized receptacle and the cord was not reflected in the contract. You disagreed with the suggested cost of the corrective matter stating that it should be a part of the "heavy-up" cost, while it was not. Please keep in mind that nowhere in the National Electrical Code can it be found that an upgrade of the outlet pertaining to your situation and an obtaining a permit for this type of service is a mandatory. Indeed, it is an optional upgrade done at a customer or an electrician discretion although we realize that an electrical inspector approves the job and in no way do we try to question his interpretation of the NEC. Apparently, it is impossible to predict an outcome of the electrical inspection in terms of an inspector's interpretation of the electrical code and the fact that an electrical inspector is the authority having jurisdiction (Article 100 of the National Electrical Code), which assumes that any electrical inspector can place his own judgment against a matter, and we, electrical contractors, have no control over it other than the scope of work mutually agreed and affirmed on the contract. Moreover, it is stated on the contract that "Additional repairs, corrections or upgrades... identified by the local electrical inspector shall be charged separately IF required". Your denial to cover additional charges resulted after the inspection did not comply with the terms of the contract; therefore, no additional service was provided. To reassure you, I am Licensed Master electrician with many years experience for the similar types of projects. All my completed work was/is in compliance with the current electrical code and I am confident in my own professionalism. Finally, please recall, I was trying to explain to you through emails that the inspector failed the "Heavy-Up" part of the project solely due to missing few staples above the electrical panel (very minor fix comparing to the entire "heavy-up" process and per the NEC does not possess a potential hazard). Needless to say you were aware of that fact that the space constraint disallowed us to swing a hammer in to space and place those missing staples. As we discussed, once you allow us, we guarantee that we will be back to fix it. We hope everything stated above sufficiently explains our actions. Thank you."