Regency Furniture Outlet

I will NEVER puchase any furnitures from there again.

unknown

Very dishonest company.  Will never set foot in one of their stores again.

Furniture broken.  Telephoned Warranty Department to report the item.  Regency is not honoring the 5 year warranty they sold me at the time of purchase.  Many calls to the company only resulted in the company asking me to pay a technician to come out to take a look before they can make a decision to repair.  Is it legal to sell warranties to customers and not come out to repair damage reported.?

The warranty did come in the mail on October 26; it included a message to keep the Protection Plan for my records.  I studied this warranty and it does cover damage beyond the original manufacturer’s warranty.  I went to the address listed on the warranty.  It is the same location and number I have been calling all along.  I was greeted by a young woman who took one look at the warranty papers and said we don’t do business with that company anymore.  I asked if I can talk with someone in the warranty department.  I was told that I cannot walk in but should call in the claim at the 800 number.  A receptionist asked to look at the paperwork and she said; so what’s wrong?  I told her and had pictures.  She said it does not cover that.  I did not want to go on with the conversation so she called Shannon in the warranty department.  She turns to me and said your manufacturer’s warranty has expired.  I now see you have an extended 5 year warranty so you may email your pictures to Shannon and she will get back with you.  I sent an email with pictures attached to [email protected].   (Attention Shannon Henson.) I called again on Saturday evening November 3th to speak with Shannon, Sherrie says she is not in and that she feels that Shannon has the information and will get back to me.  My problem is how I know I am not talking to Shannon all along.  The staff does not act like they know what a 5 year warranty plan is.  One employee suggested that I under the section that applies and show it to her. Mid Atlantic Protection Plan is not honoring the warranty that they sold me.

I will never buy furniture from this company again

The worst furniture buying experience my wife and I ever been through. In may we purchased lamps, recliners, and tables. Was told delivery would be free. Ended up taking the lamps with us that day and expected delivery of remaining items two weeks later. A few days later we received a phone call stating a back order on tables would delay the delivery for an additional month. The wife and I decided we really needed the recliners and asked if they could remove the tables ($186.00) from the purchase. We were told that removing the tables from the purchase ticket would remove the free shipping and we would have to pay $180.00. We ended up borrowing a friends truck and picking up the chairs from the warehouse ourselves. Of course one of the boxes was mislabeled and we received the wrong chair. We borrowed a truck the second time to return to the warehouse and exchange it for the correct one (we had them open the box onsite this time). It is now mid August and we just got word from Regency that the tables have been pushed back again until the end of September. 5 months after we purchased them. The most unprofessional, unconcerned group of people I've ever dealt with. I'll will send the extra money at higher end stores from now on if it will mean a better experience.

When I purchased the suit I was told that delivery would only be $50.00. At that point I put a $400 dollar deposit down and came back later to pay the rest. When I came back to pay the remainder I was told that delivery would cost $139.00. I attempted to get to the bottom of the issue by speaking with the manager who was not helpful at all. The sales representative who originally quoted me the $50.00 rate even came over and backed up that the price he quoted. The manager said that their sales reps will sometimes run a delivery service on the side which is probably what he was doing, although the sales rep never said was the case. After this I asked to speak with someone higher up and they sent someone over, who refused to tell me his title. This individual was very rude to me, to the point that I asked for the corporate phone number. I called the corporate number and they never returned my phone calls. I finally just decided to go pay for the delivery after about a month but when I went to the store they informed me they no longer had the bedroom suite in stock. They gave me a number to call corporate again and who finally returned my calls after two weeks. They said they had listened to my complaint and they would call me back the next day. They called and said I could get part of the money that I paid then rest on the st of October. They did not offer me any other choice like picking out another bedroom suit.  I would like to know why they treat their customers like this? I have heard from others who have had trouble with them also.

We bought a couch here and we were notified when the couch was available for pickup. Unfortunately, the representative who called us failed to inform us that the store was currently doing inventory. My wife and I arrived at the store during the pick up hours stated in the message, with a trailer, and the store was unable to give us the couch. The office manager acknowledged the mis-communication, but offered nothing to reconcile the situation. We asked them to deliver the couch to our house at a later date, but the office manager said that delivery was not possible. When we asked to return the couch, the store wanted to charge a restocking fee. Update: I was able to get the couch and chase lounge to my home today. There are no legs for the case lounge and there are no holes in the bottoms of either the couch or chase lounge. It is a 2-3 week wait for the legs of the furniture. And Regency Furniture asked us to bring the furniture back to the store in order to drill holes for the legs.