Eagle Star Appliance Repair Service LLC

They cancelled my appointment, then rescheduled and never showed up, after assuring me that they were on their way. What a scam. Never do business with them.

I have never worked with a more disorganized and rude company. Eagle Star is the authorized repair company for LG washer/dryers. They scheduled the first appointment quickly, then sent a young guy who didn't do anything but write down the dryer number -- which I had already given them. He said they needed to order a part. They scheduled a second appointment and no one showed up. I repeatedly called both the number of the business and a cellphone number I had and left messages. They were never returned. I called back and asked for another appointment. They told me they were very sorry, that the man who was supposed to have come bailed and they didn't realize, but would schedule for the next day. I again stayed home and when I called after they missed their two hour window, was told that they weren't open that day and no one would be available for another two weeks. The third appointment I called to confirm the day before. When they arrived, the man called me repeatedly instead of my husband who was at home waiting, then when I called back 15 minutes later said they had already left and would need to reschedule again. He was rude, insisting it was my fault for making him wait. I called the number to get a new fourth appointment and they said they would maybe come in a few days and gave me a six-hour window in which they wanted me to wait at home. My dryer has now been broken for more than two months and is no closer to being repaired than when I first called LG.

It took four visits to fix the machine (from June to September) but that was not the fault of Eagle Star. On the contrary - any other company would have given up but the tech was persistent that if the right part could be found, the machine could be repaired. The delays stemmed from finding the right part. "Almost the right part" didn't work. I had to wait a month for the right part to be shipped (probably from China) but once installed, it solved the problem. I appreciate the company's persistence.

Terrible! Two weeks later and Eagle Star hasn't called the home warranty company. I've called them a dozen times because I have two little kids at home and no laundry machine. I've wasted hours calling and calling, trying to get them to do this one little thing (and of course they've already charged my credit card). The home warranty company won't process my claim until they've heard from Eagle Star - it's a disaster. I will never go near this company ever again!

While they were schedule with scheduling, with next-day appointments in the evening and weekends, the provider was always at least 3-4 hours late from the stated time window and near-impossible to reach via phone for status.