Mr. Rooter of Maryland

very efficient and good towork with

The technician was extremely knowledgeable and we could tell the service would be done properly. The only problem was they wouldn’t work with our home warranty, so we had to choose a different plumber.

Very high professionals

Great service. They were there next morning and got the job done quickly.

This is combining the water heater replacement service (I went through HomeAdvisor first for this) and a subsequent emergency leak diagnosis. The water heater replacement service was very good. Some miscommunication about arrival time. On Friday I asked when I could schedule it and how long it would take, and they said from 8 to 10 a.m. on Monday. I was up at 8 a.m. and got worried at 8:30 with no one arriving. I called the company and they said 8-10 a.m. was only the estimated arrival time and the job would take 4-5 hours.... Ok. In reality, the plumber Robert (or Bobby) arrived closer to 11 a.m. To his credit (if I'm to believe him, which I do), he said he was woken up at 7:30 a.m. about my service since he thought he would start work at 10 a.m. Thankfully the job took no more than 3 hours, and he was very nice and considerate about not damaging my house. A few weeks later, I called Mr. Rooter for an emergency leak. They were the only company out of a few who said they could come the same day. Someone arrived, made a diagnosis, offered the price to fix it, and we agreed to make a deposit. We scheduled a followup repair a few days later, estimated arrival 8-10 a.m. again. Someone arrived at 8:30 but ended up doing another diagnosis... He came up with the same conclusion but then realized he was supposed to actually fix the problem since the company gave that info from the previous plumber rather late. We were both frustrated. He told his employer about it, said they'd follow up with me, and left. The company tried to reschedule the fix for the following day, which frustrated me more since I took the day off for this day. They scrambled to get another plumber to come the same day. He (Matt) came, though from quite a distance. No one's fault but it was kinda unfair to him. He looked at the previous plumbers' diagnoses, actually cut out some drywall to make a better diagnosis, and realized the previous plumbers were wrong. He saved us about $400 I think. He also took the time to do a few small fixes around my house after that. So, the actual plumbers are very nice, courteous, smart, and helpful. The company itself seems to have some miscommunication problems between them and the plumbers. Their prices are fair. They seem to have a good amount of plumbers to be more highly available than other small companies. I'd hire them again but wouldn't be surprised of some more miscommunication.

They were very quick to contact me, and they came out on a Sunday. They installed a new water heater on Monday.

Great quality, they show up when scheduled. Staff was professional and courteous. I would use them. again

Everything was completed in a timely, professional manner.

The job was well done timely at a reasonable cost.

He did a great job.

Technical information was great. Plans to hire again for future sewage issues.

Very expensive!

Was honest & listened to my problems. Provided me with assurance on problems

Mr. Rooster called before 8am and told me that a plumber will be available between 8:30 to 10. Matt arrived before 9am. Gave us a quote to replace the sump pump. Agreed to price and work was done well.

Very sloppy. Did not clean up after themselves. They would fix one thing and break several others. Kept blaming the age of the pipes.

They arrived when they said they would and took care of our issue that day. I am really grateful they were able to fit us in. I would absolutely use them again.

Replied to my request for quote within minutes. Customer service rep was very easy to work with and clearly communicated what to expect. As promised, they called 30 minutes prior to the technician's arrival. Gave a 2 hour window and arrived on the early side of the window. Technician was polite, thorough and competent. Resolved my issue quickly and also showed me a couple items I could take care of myself to save money. Highly recommend Mr. Rooter.

no comment

Friendly, courteous, professional, prompt, arrived prepared, got the job done.

Derrick arrived at our home at the agreed time. He was courteous and explained the problem after investigating it. He fixed the leaking pipe in about an hour. Job completed!

Prompt and thourough. Plumbing is expensive, but they saved us money in the long run, by fixing the leak.

The guys from Mr Rooter were great. They were on time, polite, professional and did a fine job. They protected the rest of the laundry room from the work area and cleaned up everything before they left. Excellent job and even better crew!

estimated but they couldn't do all the work

The you plumberdid his work very pleasantly or professionally