Founded 1955 • With Angi since March 2005
Angi Certified
Service Provider Response
We are disappointed to hear about your experience with Winkler Fence. However, you mistakenly left a review for Abbey Fence & Deck! This was not a fence that we were involved with. We kindly ask that you remove/revise your review. In the meantime, we would be more than happy to help with your project!Service Provider Response
Thank you very much for your kind review and choosing Abbey Fence & Deck!Service Provider Response
Thank you very much for your kind review and choosing Abbey Fence & Deck!Service Provider Response
Ms. [Member Name Removed] called us because she believed we ruptured her underground drainage pipe. After investigation, it was concluded that the water that Ms. [Member Name Removed] was seeing was actually coming from the core drilling process required for the post installation and there was no damage to the pipe. We discussed this with Ms. [Member Name Removed] and she agreed that was the correct conclusion. In addition, the 2" gap between the end post and the house was covered. Ms. [Member Name Removed] is now happy with her project!Service Provider Response
Thank you for your wonderful review and for choosing Abbey Fence & DeckService Provider Response
Thank you for your kind review! It was our pleasure helping you with your fence repair!Service Provider Response
Thank you for the kind review! It was a pleasure working with you on your project!Service Provider Response
We're sorry that we didn't have the opportunity to help you with your deck project. Regarding the railings that you were interested in, we purchase our Wolf branded materials from a regional distributor. Wolf does not deal directly. The lead times and availability that your estimator quoted were based on the information provided by our supplier. Customer service and satisfaction is the key to our success and we apologize for any confusion caused by the conflicting information. Please let us know if we can assist with anything in the future.Service Provider Response
I'm sorry to hear that you were unhappy with the materials used for your fence project. Regarding the lumber used, Abbey has patronized the same lumber mills (also used by our counterparts in the area) for many years and they have always provided consistent quality in their product. However, untreated lumber such as split-rail is naturally susceptible to environmental conditions such as excessive rain and/or damp conditions that can lead to premature aging and while Abbey strives to provide exceptional customer service, as demonstrated by replacing the first posts, this is technically an issue that falls outside of your warranty. As a previous customer, we would be happy to work with you on a discounted price for the repairs. Please feel free to contact our office so that we can schedule a time for one of our field superintendents to do an on-site inspection with you. Sincerely, Abbey Fence & Deck.Service Provider Response
Thank you for the kind review! It was our pleasure working with you!Service Provider Response
Awesome! We are glad that we could help you with your project. We appreciate the great review!Service Provider Response
Thank you for the great review! We will pass the compliments on to Chris! We enjoyed working with you on your project.Service Provider Response
We apologize for the delay in getting you an estimate promptly. These turbulent times have led to an unprecedented volume of leads and we are striving to do our best in servicing all of our customers. Your original estimator has been made aware of the situation and will be following up with you. We appreciate your patience!Service Provider Response
We're sorry your initial interaction wasn't satisfactory. However, we have reached out to you and have since resolved the issue!Service Provider Response
We're sorry to hear that your installation didn't meet the level of customer satisfaction that we strive for. However, if there is an issue, we won't walk away until the job is correct! It's is our understanding that the cosmetic issues you noted were addressed immediately and the issues with the gate/post alignment were the result of a difficult grade and overgrowth situation along the fence line. Subequently, as you mentioned, we promptly returned numerous times to make any adjustments you requested until you were thoroughly satisfied. If you have any concerns in the future, please do not hesitate to contact us!Service Provider Response
We truly appreciate the kind review! It was our pleasure helping you with your project.Service Provider Response
Thank you for choosing Abbey for your project! We appreciate the great review!Service Provider Response
We're sorry to hear that you weren't satisfied with your experience with Abbey Fence & Deck. While we strive for perfection, sometimes issue arise. When they do, Abbey prides itself on making every attempt to get them resolved. It is our understanding that Abbey offered to correct the inconsistencies with the wood post placement, however you requested a discount instead. The compensation provided was commensurate with what the cost would have been to re-set the posts. Any issues with the chain-link installation were never mentioned after the fence was complete. Had they been brought to our attention we could have addressed them promptly.Service Provider Response
Thank you for the kind review, Mr. [Member Name Removed]! We enjoyed the challenge!Ask for details