Custom Insulation Company, Inc.

The cost was not bad. They missed a few spots and I had some siding that did not get nailed back on appropriately. He came back to nail a few back on and left me with nails to do that should more fall off. Several have.

They were in and out, clean up afterwards, were very friendly and professional.

One of my neighbors who remodels houses recommended Custom Insulation to me so I engaged them to replace gutters in the front of the house and in some areas in the back last year. I had one issue and the owner promptly and generously addressed it to my full satisfaction. Recently, during a heavy downpour, one of the small gutters overflowed significantly. Thinking it was improperly installed, I called the company and the owner came out himself the next day! After inspecting the gutter, he determined the down spout and extender were clogged and had caused the problem. He cleaned it out and tested the flow. He diagnosed the problem correctly, to my chagrin. When I asked him how much I owed him, he refused to charge me. I had written an excellent review last year for their installation work but I just had to do a follow up review because that kind of customer service is extraordinary. The owner deserves super praise for his ethics and quality. If I need insulation in my house or more gutter repair, I will call Custom Insulation and recommend that anyone looking for gutter or insulation work call them.

The came on time , finished job and followed up with sales representative.

They came on time and did a great job!

on time friendly.

They came on time , were careful and cleaned up when finished

Mike charged us a fair price for the project. Team showed guided us through the process, showed us some intermediate steps before they sealed everything. Cleaned up after they were done. I am very pleased with results as it is much warmer in the room now.

Work was done quickly and professionally definitely recommend

They did a great job overall, arrived on time, and were professional. Looking forward to the savings in heating in the winter

CIC is what one should expect from a business who comes into your home; professional. Eric took the time to go over the project, gave us multiple options. Communication was great. Phone calls were returned promptly, concerns or questions were answered quickly and honestly. Job started on time, finished a few days late, but understandable that sometimes things are out of one's control. Workers were, again, professional, job met all expectations.

Eric was extremely professional and a pleasure to work with. He kept me informed of every step in the process and the spray foam could not have been done better. Just to warn you though you will hear about spray foam not being properly installed from other companies and if the mixture is off it can create health issues so picking the right installers is key. Custom Insulation installed correctly with no issues so no need to worry, but spray foam still requires time to cure and even cured there will be a remnant oder so give it a day or two with open windows to air the smell out and you'll have no problem. If you want spray foam I would highly recommend Custom Insulation as they know what they are doing and that can't be overstated

Last year I had Mass Save come out and do an energy audit for my home. They recommended blown in insulation for the attic as well as weather stripping for all exterior doors. Of the companies available to do the work I chose Custom Insulation. I could not have been happier! The initial manager who came out was professional, courteous and very knowledgeable. The three man crew who did the actual work labored tirelessly for three days (this is not easy work). All of the doors were professionally done, the attic was completely air sealed , with new baffles installed and 8"of new insulation blown in. In addition, my basement was air sealed as well as my garage. The crew was neat friendly and professional. They cleaned up at the end of every day, and after everything was done it was like they were never there. One of the crew even helped my wife shovel the driveway !! This summer my home was noticeably cooler and drier and so far this winter the house temp in 1-1.5 degrees warmer. If you're going to have any type of insulation work done there is no other company I would recommend except Custom Insulation!!

too busy to do a small job it took a month to show up and when they did it was 4 hours later than they said they would be there should stick to insulation not doing gutters. Its not the workers its the dispatchers

showed up on time and finished sooner than thought

Extremely PUSHY, UNREASONABLE work agreement & horrendously OVERPRICED. Their sales rep "John" is an interesting character: 1. He never gave me the same story (or price) twice 2. His crew didn't show up the first time we scheduled an appointment & claimed he never committed to it 3. He attempted to play me against my general contractor 4. He kept quoting for work I clearly stated I didn't want CI to do. 5. His proposal included line items like "EXTRA LABOR TO DO JOB" without explanation. PLUS they had the nerve to send me a bill for work they DIDN'T ACTUALLY DO. Do yourself a favor & LOOK ELSEWHERE.

Very nice job, I never even saw them...I came home from work and all done..would recommend highly.

They did a fine job once they got here. It took too long for them to get to my job and communications were weak. I never really knew if they were going to do the job or not.

I used Custom for my insulation needs and was very happy with the job they provided. I recently contacted them a copule of times regarding a gas fireplace but have yet to hear back.

They are extremly polite and gentle people to deal with, they are true to their commitment. The recent gutter work ceratinly exceed my expectations in quality and value. Thank You