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Protection 1 Boston

Smart Home System Install or Service, Alarm or Security System Installation, Alarm or Security System Repair,

About us

Protection 1, a repeat Angie’s List Super Service Award recipient, is the nation’s largest full service security provider, protecting residential, business, national account and integrated system customers at millions of locations across the U.S. With its headquarters in Chicago, IL, Protection 1 operates 70+ local offices with more than 2,500 employees for immediate assistance to our 1.6 million customers. Celebrating 25+ years of service excellence, Protection 1 has a proud history of focusing on its customers. This is reflected in our A+ BBB Rating, 10+ Year BBB Accreditation, 95.6% Customer Satisfaction Rating and being rated the #1 in Security and Home Automation by SDM Magazine. Other ways we stand out include our professional installation, same day service, 24/7 live customer service by phone/chat/email(no more automated phone attendants or extended wait periods) and a network of multiple company-owned monitoring centers providing nationwide redundant security coverage and peace of mind. As an additional measure of security, each Protection 1 employee undergoes a 14-agency background check so you’ll always know you’re in good hands. As a privately held company we serve the broadest spectrum of residential and commercial clients, including household brand named national accounts in the retail, banking, manufacturing and high-security markets. We maintain a full-time licensing and compliance staff, which maintains thousands of state and local licenses to ensure nothing but the best customer experience. Call our security experts today and receive up to a 20% discount on your homeowners insurance with a professionally monitored security system from Protection 1, the better choice. Call now.

Business highlights

Emergency services offered
37 years of experience

Services we offer

CCTV & remote video, Professional installation, burglary alarms, business intrusion monitoring, carbon monoxide, card access control, dedicated cellular monitoring, digital cellular backup, extended warranty, fire detection & video surveillance, flood, heat detection & sump pump high water alarm., identity theft protection, low temperature, maintenance program, same day service, smart phone apps, smoke & fire, web & mobile-based controls, wireless home security monitoring

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.05 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
40%
4
20%
3
40%
2
0%
1
0%
Showing 1-5 of 5 reviews
Gary L.
Jun 2016
5.0
Yes, I recommend this pro
unknown

Philip K.
Oct 2015
5.0
Yes, I recommend this pro
$150
.

Paul P.
Apr 2008
3.0
$500
It started our great. We met with a friendly sales rep and discussed our options, based on the fact that we have 3 cats. We were informed that they could install "pet friendly" motion sensors that would work with any animal under 70 pounds and he showed us where the detectors could be mounted, so that the cats would not set them off by getting too close. The installation guys showed up a few days later on a Saturday and installed the system. They explained the system to us and went over all the pertinent information on how to operate it. We went out to dinner that night and set the alarm. 10 minutes after we left we got a call saying our alarm was going off. The cats had set it off. We had to go back to the house and disarm the system. We found out that the so called "pet friendly" motion sensors are really not what they claim to be. They came out and removed the motion sensors and installed glass breaks in all the rooms at no charge. We recently had our basement windows replaced. I removed the window contacts on my own with help from a technician over the phone but when they came out to reinstall them on the new windows and reprogram the system, they charged $145 for an hour of work...$95 for the first half hour and $25 for each additional 15 minutes.

ROBERT K.
Sep 2007
3.0
$285
You'd think, in the close to 15 years we've had a business relationship with this company, they'd provide better and more comprehensive service. And suggestions to upgrade my system, which my close-to-obsolete equipment apparently desperately needed, were never offered. With the number of better rated competitors in our area, I have decided to cancel my contract and pay the penalty (which will cost me an additional $250) move on. I've already engaged another company.

LANA L.
Oct 2006
4.0
Yes, I recommend this pro
One of my door sensors was tripping the alarm without cause and it took three visits and three different parts to fix it. Getting the appointment was easy and the techs were lovely people. I was just frustrated that it took three visits to get it fixed correctly. Since I work at home I was not terribly inconvenienced. Maintenance is included in my monthly bill so the service calls did not cost me extra.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Protection 1 Boston is currently rated 4.0 overall out of 5.

Protection 1 Boston accepts the following forms of payment: CreditCard

Yes, Protection 1 Boston offers free project estimates.

No, Protection 1 Boston does not offer eco-friendly accreditations.

No, Protection 1 Boston does not offer a senior discount.

Yes, Protection 1 Boston offers emergency services.

No, Protection 1 Boston does not offer warranties.