Five Star Bath Solutions of Northern Mass

"Thank you for sharing your feedback. We're truly sorry to hear your experience didn't match your expectations. Our goal is always clear communication and complete customer satisfaction. Regarding your specific concerns: Flooring: We typically install new flooring over existing flooring unless otherwise stated explicitly in our contract. We apologize if there was any misunderstanding. Vanity and lighting: As communicated, we require vanity units and medicine cabinets to be preassembled. We offered to complete installation immediately upon receiving assembled units. Shower Drain and Handles: We have repeatedly offered to promptly finish the shower drain installation and handle placement. Hot Water Issue: We deeply regret any inconvenience. We assure you this can be quickly resolved once we gain access. We're committed to addressing these concerns and hope you'll allow us the opportunity to complete the project to your satisfaction or offer appropriate refunds for the incomplete items."

"Hi Susan, we appreciate your positive feedback about our team member, Greg. His knowledge and dedication to explaining our products and installation process are part of our commitment to quality service. Thank you for choosing Five Star Bath Solutions for your bathroom remodeling needs."

"Hi Gloria, we're thrilled to hear that you're enjoying your new shower and that our team provided a great experience. Thank you for sharing your positive feedback!"