LUCKY DUCK PLUMBING LLC

well, water softener installer, gas leak repair service,

About us

Lucky Duck Plumbing has been providing plumbing service and repair for over 20 years. Our technicians are specially trained to keep customer satisfaction in mind at all times. Family owned and operated, we've built a reputation in Westfield and the surrounding areas as being honest and committed to customer satisfaction. Lucky Duck recently became the only business in Western MA to be 100% woman owned, and one of only 3 in the entire state of MA. Call today at 413-437-4416 and find out why our customers prefer Lucky Duck Plumbing time and time again.

Business highlights

11 years of trusted experience

Amenities

Free Estimates
Yes


Accepted payment methods

CreditCard

Reviews

4.8164 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
90%
4
9%
3
1%
2
0%
1
1%


Rating CategoryRating out of 5
quality
4.9
value
4.7
responsiveness
4.9
Showing 76-100 of 164 reviews

Paul G.
07/2017
4.5
very prompt, worked clean, good customer service

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Cynthia B.
06/2017
5.0
Thought we might have a leak in our powder toilet which he checked thoroughly and found to be sound.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

linda f.
06/2017
5.0
very pleased with service will use again in the future

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Elaine P.
06/2017
5.0
Personable employee arrived promptly and on time. He explained our projects to us, what is needed or not. Did not try to add any extras that were not needed.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mary or Len G.
06/2017
5.0
Very happy with this company. Arrived when scheduled and completed the project at the estimated price. Would definitely hire again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Paul H.
05/2017
5.0
Prompt, polite and efficient

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Doris T.
05/2017
5.0
This is a family business with a culture of quality service and caring for the customer. I had multiple plumbing problems, from a broken (and leaking) sink disposal to a wonky hot-water heater, and Jason fixed everything (including something another plumber said he couldn't fix). Despite his (very appreciated) no-nonsense efficiency, he willingly explained the whys and whats of what he was doing as I hovered, mosquito-like, over him. In fact, we talked about everything under the sun. The work required three hours--three hours well spent. Speaking of "spent," I consider the bill to be beyond reasonable. Plumbing problems affect quality of life, and Jason improved mine immeasurably. And to top it off, this fine gentleman left my kitchen (much) cleaner than when he arrived. THAT'S SERVICE. Even though I'd prefer not to have any more plumbing problems, I'm going to put Barthellette's on speed-dial. It's my pleasure to award the company and Jason my highest recommendation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lydia M.
05/2017
5.0
Because I was hiring them for service done in their business area while I lived out of the area, timely service was of the most importance. Barthelette Plumbing delivered expertly and I give them an excellent recommendation.

Rating CategoryRating out of 5
quality
4.5
value
5.0
responsiveness
5.0

Yes, I recommend this pro

christine h.
05/2017
5.0
Jason was the plumber who provided service. he was honest, friendly and definitely knew what he was doing. He was fast and efficient. No scam. Took his business card because we will be renovating our house and because of his representation of his business and the thoroughness of his work, would love to hire Barthelette in the future. Thanks Jason!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Marie A.
05/2017
5.0
repaired two shower fixtures which had leaked and had rusted in place; friendly, pleasant, skillful worker was able to problem solve a solution to the finnicky, rusted parts and replace them. All the necessary parts and tools were on the truck so there was no delay in attacking the problem. Both showers work great now! This family-owned business came the day after I contacted them and were reasonable in cost.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Norman P.
05/2017
5.0
Very excellent service. I will definately call on them for future plumbing needs. They add value to those they serve. The costs are more than reasonable. They are a friendly outfit to do business with.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Jeffrey W.
05/2017
5.0
Extremely pleased with entire process. Job completed next day after initial call. Replaced 3 outside faucets and interior shut off valve. Jason was personable, knowledgable and professional. I now know who to call for any plumbing needs!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Barbara G.
04/2017
5.0
replaced shower fixture, replaced an outside faucet. fixed leak to an out-door fixture. fixed wabbly kitchen sink fixture. and re-installed bathroom sink plunger. was friendly and pleasant all through the day. made sure everything was working as it should be. very pleased with service. Thank You!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael J.
04/2017
5.0
Really great. The office contacted me before I even called (thanks Home Advisor!). Needed to have an outside faucet replaced which was rather involved, having to cut into the ceiling in a finished basement). They had someone out the next morning, and the job was done in a couple of hours. Beautiful work. He (Jason) made a three-faucet manifold. I couldn't be happier with their friendliness, promptness, quality, and price. This is my go-to plumbing company now. Very professional. I very highly recommend them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Thomas B.
04/2017
5.0
Friendly, did a great job and even did a second job while they were here. Excellent value for the money!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Annie R.
03/2017
5.0
Randy was great. He fixed our under the sink problem and for the first time in years everything works really well. He was cheerful, efficient, prompt and did an outstanding job. What more could you ask for? We will definitely hire them again and recommend them to friends.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Deborah N.
03/2017
5.0
These guys are terrific. Tim was timely and knowledgeable, responded right away to a leaking sewer main and explained the repair/replacement process carefully and clearly. Fair pricing and prompt, thorough clean-up. Highly recommend.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Fran D.
03/2017
5.0
Very prompt, explained what was needed for the job prior to service. Kept me aware of where they were while installing the heater. Cleaned up and removed the old water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Irene P.
01/2017
5.0
Very prompt, courteous,and the work was done well

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Contact information

24 Park Street, Westfield, MA 01085

https://www.callluckyduckplumbing.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed

Licensing

Insured

Licensed*

Trade License Number
16291
Trade License Expiration
05/01/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

well,
water softener installer,
gas leak repair service,
water heater installer,
drain cleaning company,
plumber

FAQ

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

Saturday: Closed

Sunday: Closed

LUCKY DUCK PLUMBING LLC accepts the following forms of payment: CreditCard
Yes, LUCKY DUCK PLUMBING LLC offers free project estimates.
No, LUCKY DUCK PLUMBING LLC does not offer eco-friendly accreditations.
No, LUCKY DUCK PLUMBING LLC does not offer a senior discount.
No, LUCKY DUCK PLUMBING LLC does not offer emergency services.
No, LUCKY DUCK PLUMBING LLC does not offer warranties.

Contact information

24 Park Street, Westfield, MA 01085

https://www.callluckyduckplumbing.com/

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM
Saturday:
Closed
Sunday:
Closed