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Interlock Industries Inc

Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,

About us

Never Re-Roof Again. With an Interlock Lifetime Roofing system we are proud to offer you the last roof you will ever need. Interlock is one of North America's largest metal roofing manufacturers with an industry-leading Lifetime limited, Non-prorated 50-year transferable warranty. Our highly durable aluminum roofing product is available in many different colors, designed and tested to be durable, attractive that will last a lifetime. Pick the roof profile that suits your taste best! We offer homeowners trend-setting and elegant options that match the look of most traditional roofs. Our roof profiles include Shake, Cedar, Tile, Slate and of course Standing Seam, which we can customize to be curved or tapered to create stunning roof features. Also we are an environmentally caring option by not contributing to landfill waste, with a product that is 95% recyclable. Get peace of mind with a durable metal roof and a warranty that will last.

Business highlights

Emergency services offered

Services we offer

Interlock offers many styles and colors of quality metal roofing. Stringent industry tests are conducted on our shingle, and standing seam profiles to confirm maximum protection from extreme climate conditions. Interlock Roofing is coated with Alunar® Coating System embedded with Teflon® surface protector, shake, slate, strength and appearance. Our products are made from up to 95% recycled recycled materials and is also an Energy Star Partner., tile, to ensure ultimate durability

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.117 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
65%
4
12%
3
6%
2
6%
1
12%
Showing 1-17 of 17 reviews
Keith S.
May 2025
5.0
Yes, I recommend this pro
$34,000
from sales to installation, Interlock exceeded our expectations. Roof looks great!

Donna W.
Dec 2015
3.0
unknown

Christy A.
Nov 2015
4.0
Yes, I recommend this pro
$42,000
Start to finish a good experience.  We knew going it what to expect for costing and everyone looking at a metal roof should expect high costs.  The lead time to do the work was long but that expectation was clearly set during the contract negotiations and they were within 2 weeks of that date.
Jennifer was a big help keeping me informed of scheduling and always responded within a day of any message left, if I didn't get her live on the phone.  The crew was really good (Sergi, Dimitry and the guys) and worked 9-5 without missing a beat after a long daily commute to get to our house..  Considering all the nails, shingles and small metal pieces associated with this installation my yard was spotless.  Even after they completed my walk around yielded about a dozen small pieces buried under leaves and to be expected..  Very pleased with that..
So far we're very happy with the experience.  The roof looks amazing and we cannot wait for the snow to arrive.  I'll do an update once we go through a winter cycle here in MA.

David H.
Aug 2015
5.0
Yes, I recommend this pro
$25,000
unknown

Carol V.
Jan 2015
4.0
Yes, I recommend this pro
$20,000
The experience was good. I wanted the service done at the end of August so I had to wait a while and would of liked for it to be done earlier. They sent a supervisor out to oversee the project.

Kevin M.
Dec 2014
1.0
$27,000
Well, we had 2 leaks after the installation. One at the ridge line and one over the kitchen. The kitchen leak is the most recent, occurring about a month ago. 3 phone calls to Interlock "Customer Service" and we're still waiting for someone to even come look at the roof, let alone repair it. Their "customer service" is absolutely terrible. If I had it to do all over again I certainly wouldn't have had them put in the roof. They're one of the worst organizations I've ever dealt with. TAKE YOUR BUSINESS ELSEWHERE.
Response from Interlock Industries Inc
"After contacted by [Member Name Removed], our service team promptly returned his call and left multiple messages. An appointment was made for Dec 15 since poor weather conditions did not allow us to be at his house sooner. We identified the leak source to be the solar tube (which is not an Interlock product and was already installed before our product was added in 2011). Our installer serviced the flashings around it, fully resolving the issue. We appreciate the customer recognizing the quality our product (that he rated B) and will continue working to improve our responsiveness and customer support. The Interlock® Roofing System comes with a lifetime limited product warranty."

Matt C.
Nov 2014
1.0
Yes, I recommend this pro
$3,000
Interlock Metal Roof Systems--Horrible Customer Service

Pros: 
Metal Roofs Are Beautiful
Life Time Warranty (great in theory)
Cons: 
Horrible Customer Service
High Maintenance
Functionality?multiple problems within small time period 
Monopoly on service/materials
Interlock Metal Roof System?s customer service is amongst the worst I have encountered. Metal roofs can be beautiful and last a very long time.  Be very careful, however, before paying two to three times more than you would for an asphalt roof.  You cannot simply slap a metal roof on your house and enjoy it for the next 75 years.  Like most things, it requires maintenance.  My experiences with Interlock to date suggest that they are woefully incapable of providing even a modicum of customer service.  Merely thinking of the prospect of dealing with this approach for the next couple of decades makes my stomach turn and head hurt.
About a year ago, we purchased a home with a pre-existing metal Interlock Roof.  There were signs of significant ceiling leakage in the living room, but we were assured that the problem had been corrected.  So we presumed that we would simply have to fix this damage and obtain some periodic maintenance down the line.  A couple of months after moving in, however, the living room ceiling was leaking once more.  We broke out the buckets and contacted Interlock in the beginning of July.  After contacting Interlock?s national call center, we eventually received a call back from the Walpole Interlock Branch a number of days later.  Initially, they seemed willing and able to help.  A couple of weeks passed and we heard nothing back from Interlock.  We were scheduled to go on vacation in the middle of August so I called the Walpole Office to ask if we could get someone to come to our house and assess the leaky roof before we left.  We were told that they would try to make that happen. We ended up departing for vacation having heard nothing back from Interlock.  A couple of days after returning from vacation we unexpectedly had an Interlock employee arrive at our
doorstep out of the blue.  Thankfully, we were home and able to explain our problem to him as he seemed relatively clueless as to what was going on.  He spent a couple of hours on the roof diagnosing the problem and applying a stop-gap fix.  He then charged us $379 dollars and told us that our skylights needed to be replaced.  Knowing full well by now that Interlock was relatively unresponsive and seemingly disorganized to boot, we immediately asked what we could do to schedule the necessary repairs as soon as possible.  The repairman told us to call the Walpole office, which we did immediately.  We mailed Interlock a check for $1504.50 or 50% of the amount we were quoted for the repairs (another $3009 which simply covers installation and does not include the cost of the skylights themselves).  Interlock cashed this check on August 28th.  Weeks passed and we heard nothing from Interlock.  After several calls attempting to plod things along, I asked what I could do to expedite the process.  I was told that I could order the skylights myself.  Given how slow Interlock moves, I was happy to have a task that I could personally fast-track.  Interlock provided me the key specs related to the skylights.  I contacted Veluxe to order the necessary skylights.  Long story short, I was told that they did not make the sort of skylight I had been instructed to ask for.  After a couple of confusing weeks of back and forth, it turned out that the Interlock manager I had spoken with about the skylights did not understand how to effectively communicate what sort of skylight was in fact needed.  After a great deal of unnecessary churn and burn, I was finally able to have the proper (I hope/trust) skylights delivered on September 23rd. 
I eagerly contacted Interlock to schedule a time to have the skylights installed.  The Walpole Office?s Administrative Assistant informed me she would speak with her boss and get something set up and that she would contact me within a week.  A week came and went and I had heard nothing back.  I called and emailed Interlock numerous times over the course of the next 6 weeks.  I never had anyone to reach out to me or keep me apprised of when we might have an actual appointment scheduled.  Throughout this entire time I was only able to speak with management on one occasions.  He was argumentative and arrogant.  He was more intent on justifying the ongoing ineptitude than he was taking care of the issue at hand.  Often times, I would be routed to a national call center so that John Doe could take a message.  Apparently, the Walpole Interlock Office does not have an operable answering machine and answering phones during business hours is optional. 
In the middle of October the situation worsened.  We had tradesmen who were renovating our bathroom inform us that the roof above the bedroom was leaking into the attic crawl space.  In addition, sections of the exterior fascia boards were rotting out.  I contacted the Walpole Interlock Office to notify them of these new issues and to explain that all of the work we had planned for the living room had been on pause for four months because we did not want to start any improvements to the interior until we could ensure that the roof would be dry and tight (competence is thankfully not all that uncommon as several other home improvement organizations that we had been working with throughout this same period worked were prompt, courteous, and reasonably priced (which stands in stark contrast to Interlock).  I was told the same old refrain that she would speak to her boss and more of the same. 
Two weeks have passed and I have not heard back regarding anything.  After a great number of phone calls and emails, I finally decided to contact the national head quarters and see if there might be another means of fixing the problem (Perhaps another Interlock branch is more professional and competent?). Unsurprisingly, I have yet to hear back.
This entire experience has been extremely frustrating.  No one else appears able to fix Interlock products.  If anyone else conducts any repairs on the roof the warranty is null and void (although I am starting to wonder what good a warranty is that hasn?t covered any costs to date especially when you cant get any work to occur to begin with).  Even if you could find someone else who was willing and able to fix the Interlock product, they would be hard pressed to do so because Interlock does not appear to provide their materials to any other vendor and seems have created a product that requires special, home grown training fix. In other words, Interlock has their customers right where they want them.  If a mechanic, plumber, landscaper or any other service provider acted as Interlock has over the past four months they would have been replaced within a week. 
If you are thinking of installing an Interlock roof I advise you to reconsider.  Ours has had more issues in the past 6 months than all of the roofs I have lived under for the past 40 years combined and as I have tried to make clear throughout this review dealing with these issues has been extremely frustrating.  If you already have an Interlock
Response from Interlock Industries Inc
"Our customer support team visited the customer to inspect the roof and identify the leak source as being the skylight (not one of our products). Part of the delay on this project was due to the time the customer needed to purchase and receive replacement parts (as they were not manufactured or carried by Interlock). The weather also did hold back the job, with several consecutive days of rain. We communicated with the customer via email and phone call throughout that period. Repairs were completed on Saturday November 15th. The roof was originally installed in 2000, and [member name removed] is the 2nd owner of that house, benefiting from our 50-year transferable product warranty. We appreciate [member name removed]'s contact and feedback and are happy that the issue was fully resolved."

Rory M.
Feb 2013
5.0
Yes, I recommend this pro
$15,000
I am very satisfied with the whole job.  Even though expensive, looks great and installed very quickly.  Need to wait to determine waranty or durability, but right now very happy.  During recent snow storm, roff cleared ifself. 
Response from Interlock Industries Inc
"You've made a long term investment and it WILL pay off. This will save you money (from re-roofing over and over again), time and stress. Thank you for choosing Interlock. Enjoy the peace of mind of the lifetime warranty. Regards, Carlos"

Lorraine R.
Apr 2012
5.0
Yes, I recommend this pro
$30,000
A rep for the company came and gave the installation and sale details. They arrived a week after I contracted them. It was February so they could start right away. The roofers were excellent and answered all questions as they went along. They discovered major rot under one side of the home, took pictures to show the damage and then explained how they would repair the damage. The repair was excellent. They removed all debris without a single asphalt piece or nail surrounding the home. The roof looks great and I feel pleased that I will not have to think too much about replacing a roof again in my lifetime!
Response from Interlock Industries Inc
"Hi [member name removed], Investing in a new Interlock roof was a great choice to renew your house. Now, you won't ever have to worry about re-roofing. We are glad our team was helpful and shared all the information you needed. Our crew is very concerned with quality and safety. Best, Carlos"

Clifford F.
Mar 2012
2.0
This has been headache. When the crew came out, only one of them spoke English. When they finished they got me to sign off on it but they never inspected it. I saw materials on the roof and thought that something was coming loose so I called them. Now to their credit they did send someone right on out but when he inspected it he realized that they had failed to lock down 30 or 40 tiles. They did come out and fix those but again did no inspection. They expect the home owner to climb on the roof to do your own inspection. After they finished I started having problems with my gutters and called a repair man out for that, it turns out that my gutters were cluttered with asphalt debris because the roofers didn't do a proper clean up. Now I'm having problems with ice build up on the new roof, this has just been a headache.
Response from Interlock Industries Inc
"Hello [Member Name], Thanks for your feedback. As part of our inspection process (during and after the installation), we send a supervisor to check on the work. More importantly, we are fully committed to the quality of our services. When you contacted us and we verified that your claims were correct, we sent out team to clean and fix your leaf guards. According to our last follow-up we understand that everything was solved properly. Do not hesitate to contact Interlock whenever necessary. Regards, Carlos"

Robert S.
Feb 2012
5.0
Yes, I recommend this pro
$11,000
The salesperson was fabulous. The crew did a wonderful job. They completed everything in two days. The roof is beautiful. They are a wonderful company to do roofing with. We were very impressed with Interlock Roofing.
Response from Interlock Industries Inc
"Thanks for the great review. We work to make all customers as satisfied as you. All the best, Carlos"

Karen A.
Aug 2011
5.0
Yes, I recommend this pro
Their product is excellent, but it causes the installation process to be longer than usual. I think it may double the installation time compared to other materials, but Interlock is very upfront about this. The roof can come with a 50yr warranty, which I purchased. I thought the work crew was great throughout the entire process. Overall, I was happy with my experience.
Response from Interlock Industries Inc
"Hi [member name removed], Thanks for the review and for sharing your experience. The installation time depends a bit on the complexity of your roof. We always make sure we take the time to deliver top-quality service. With that said, we work hard to finish any project in a timely manner. You can count on us and our warranty to give you the peace of mind to enjoy your home. Regards, Carlos"

Gary R.
Dec 2010
5.0
Yes, I recommend this pro
$25,000
Our roof is beautiful, we absolutely love it! It was expensive, but the quality is by far the best we've seen. The Salesmen was excellent and very knowledgable. I was a little nervous making a same day decision, but I'm glad I did. I would recomend this roof to anyone planning on staying in their home for a while. I never have problems with the roof and they fixed my ice dams too!
Response from Interlock Industries Inc
"Thanks for the comment, [member name removed]. It is indeed a premium product and you get what you pay for: a reliable, extremely durable and beautiful roofing system. For most people, your house is your biggest investment... so why risk it? We appreciated your feedback on our team and product. Best, Carlos"

MARTINA M.
Feb 2010
5.0
Yes, I recommend this pro
It was excellent. I have no problems at all.
Response from Interlock Industries Inc
"Thanks for your review, {removed member name}. Best regards, Carlos"

Cynthia R.
Apr 2008
5.0
Yes, I recommend this pro
$29,000
We met the Interlocking salesman at the CT Home Show. We looked at samples and pictures of finished roofs there. We made an appointment for an estimate. The salesman arrived on time, took the measurements and gave us an estimate. He had a folder full of testimonials and information about why the metal roof is superior to an asphalt roof. They do supply financing, if necessary. The roofers who did the installation were very polite and responsive. They cleaned up after themselves on a daily basis. We have 7 skylights on our house, so the job took longer than the job estimate, but the workers were very careful about installing it correctly rather than rushing to get the job finished. We had made other appointments with standard asphalt roofers. Either they didn't show for the appointment, or the estimate was never sent after the appointment.
Response from Interlock Industries Inc
"[Member name removed], Good to hear that the entire experience (from the TradeShow to the salesperson and installers) pleased you. We work hard to keep everyone on the same page and deliver everything that we promise. Thanks for your review and ratings. Best regards, Carlos"

Beverly K.
Aug 2007
5.0
Yes, I recommend this pro
$18,000
They did a fabulous job. I have noticed a decrease in my oil consumption in the winter and my house is cooler by 10 degrees in the summer. I didn't even put in my room air conditioners this summer. None of them spoke English, but they always had one person to communicate with me. They have a 50 year guarantee on the roof, but said that it will likely last 100 years. I had to call them back when I had an addition put on my house so as to not void the warranty on my roof, and they wonderful.
Response from Interlock Industries Inc
"[Member name removed], You brought us a great point. Our metal roofs are very energy efficient, helping to control your home temperature. Over time, the roof helps to pay for itself as you start saving on heating and/or air-conditioning bills. It is also good for the environment! Please reach out whenever you need. Thanks for your comments and ratings"

IRENE C.
Feb 2007
5.0
Yes, I recommend this pro
$16,000
It is a metal roof and snow guards to prevent ice dams to build up. They also installed rubber roof over the back porch. The materials for the metal roof and rubber roofing are excellent. I was impressed with the sales representative, project manager, and installers professional skills. They were very hard-working, knowledgeable, diligent, polite, and were very accommodating to my needs. The installers worked long hours to complete the roof even with a few days of bad weather. They never interfered with my schedule, they cleaned every night, and they worked late even with the shorter days. The cost was more expensive than the estimate but in the long run, it was a wise decision and worth the investment for a roof that is beautiful with a lifetime limited warranty as long as you own the house. The warranty is transferable to the new owner if you sell your house.
Response from Interlock Industries Inc
"Thanks for your detailed review, [member name removed]. We are pleased to hear of your good experience with Interlock. You made a great investment by having one of our lifetime roofs. As you mentioned, the value of the project goes to your property and if you want to sell later on, the new owner will still be able to benefit from the warranty. Thanks for recognizing the product and our crew. Cheers, Carlos"

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Interlock Industries Inc is currently rated 4.1 overall out of 5.

Interlock Industries Inc accepts the following forms of payment: CreditCard

Yes, Interlock Industries Inc offers free project estimates.

No, Interlock Industries Inc does not offer eco-friendly accreditations.

No, Interlock Industries Inc does not offer a senior discount.

Yes, Interlock Industries Inc offers emergency services.

No, Interlock Industries Inc does not offer warranties.