Groundworks

The annual maintencs/check-up of my basement system was done on July 17th. Anthony, the technician who provided the service, did an excellent job. He was polite, friendly, neat, very professional. I look forward to him servicing my system next year.

Terrible customer service, never found out if we have a mold problem in our home. Company will not return my calls.

I was very pleased with the service and the outcome. The price was very reasonable. (Another company gave me an absurd price and said heâ d have to take the walls down and hire someone else to put them back.)

Very friendly and extremely knowledgeable of their work. Willing to answer questions and explain the how's and why's.

Constantly reaching out to make sure things are moving and quick responses when I wanted the quote. Pricing was mid range in comparison to other quotes, plus they offered financing. Everyone was friendly and easy to work with. Would do business with them again for sure!

They did a good job.and were pleasant.

Archie was helpful and knowledgeable.

They came up with a good solution for the problem.

Devon was near, polite and knowledgeable.

The tech Corey C was very polite and informative. I have been working with this company for many years. I highly recommend this water proofing company. I have our pump checked each year for any unseen problems. I recommend to people to have this done. Tewksbury resident. .

They were professional and very thorough and every aspect of the job.

Stay away from package deals they did dot deliver , requested follow up never showed up or returned call, once work was done.

Professional - efficient - great communication with customer and excellent work !!

Archie was excellent. Yearly inspection on my pump was all that was dine.

Very satisfied with work done

Their service man Archie performed his annual service work in excellent fashion. That explains why I always request his services.

For the cost of the service, I expected better quality of the finished product. The install team worked long and hard. They did their job. The problem I have is that in covering the dirt crawlspace,, they did not suggest a dehumidifier. So, the cover is doing its job, keeping the moisture under the cover, but there is much condensation on the pipes and ceiling. This created a second problem. The emergency water shut off sensor was inadvertently covered by the instaers, thereby shutting off the water to the house. When I contacted the company I received the comment that they were not responsible for doing so. There were of no help. There are three boxes clearly marked as a water shut off with two obvious sensors coming from two. Yes, it was not intentional, but it left me to solve the problem. Had I been offered a solution, I would have given this company a better rating. An apology would have been nice, for starters. Someone to assist a senior member of society would also have been nice. Lastly, a follow-up phone call should have occurred.

I had an annual service visit for my sump pump. Archie was one of the best techs they have sent. Hope to have him back next year.

Very polite, knowledgeable people. Very satisfied with their work.

It was easy and pleasant.

They tell you one thing and dont complete the work. I have an old stone foundation and needed one wall re-pointed. I agreed to the work and was hit with another $1,000 for them to dig down three feet which I thought was part of the original estimate. Once the work was completed, I noticed that that the mason did not repoint certain parts of the interior wall because he could not reach the area. They did not clean up after themselves, leaving my basement a mess. The exterior part of the one wall I paid extra for, they did not dig down the three feet in certain parts. I will never hire them or recommend. I wish I could post pictures.

I was very impressed with their knowledge, technical solution and the ultimate installation that they performed.

The quality of work and customer service were top-notch. No surprises. Tested it out during a heavy rain and basement remained dry! Explained everything that was going to take place so I could understand and no pressure to do anything. Let me decide how I wanted to get the work done and what I wanted to get done.

Seems to be good so far as the cracks in the foundation were rather large. Time will tell, Very expensive. Jerry D Walpole Ma

Do not hire them. Unreliable.