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Colonial Chem-Dry
Carpets or Rugs - Clean at Home, Water Removal Recovery Service, Carpets or Rugs - Clean Offsite,
About us
Chem-Dry Carpet Cleaning Is Drier, Cleaner, and Healthier than traditional steam cleaning. Our patented hot carbonating process will leave your carpet sparkling clean and dry in just 1 - 2 hours. Our Green certified cleaning solution, is safe for people and pets. Using the power of crystal clear carbonation rather than harsh soaps and shampoos means your carpets will stay cleaner longer. Our goal is to exceed our customers expectations.See our website for testimonials and a full description of cleaning services and service areas. Ask about how you can get 2 carpet cleanings in one year for virtually the price of 1 with Our Stay Beautiful Program! Independently owned and operated for over 31 years. We offer appointments at your convenience Monday through Saturday. 12 employees. No subcontractors. Cost is determined by the job. May contact through email. Additional phone - (508) 529-4115.
Business highlights
42 years of experience
Services we offer
Floor cleaning, leather & vinyl repair, oriental rug & upholstery cleaning, water & smoke damage.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.884 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 4% | ||
| 2% | ||
| 0% |
Showing 26-50 of 84 reviews
Barbara D.
Feb 2016
unknown
Chuck P.
Dec 2015
Great job
Simon T.
Dec 2015
.
Sheila V.
Nov 2015
Nic Bilodeau of Colonial ChemDry is fantastic! He was very polite, reviewed the services to
be performed before he began and also reviewed other products and services they
offer. Nic did a beautiful job cleaning
my furniture and placed everything back where it belonged. It is the great service and quality of the
job that keeps me as a Colonial Chem-Dry customer. Become a customer, you'll love them!
be performed before he began and also reviewed other products and services they
offer. Nic did a beautiful job cleaning
my furniture and placed everything back where it belonged. It is the great service and quality of the
job that keeps me as a Colonial Chem-Dry customer. Become a customer, you'll love them!
Jeffrey K.
Oct 2015
Outstanding. Nick arrived on time at 12 noon and began by measuring each room with a laser, explained all of Chem-Dry's offerings and once I chose the services I needed, Nick B when right to work. He explained everything before each room was serviced, moved furniture, appeared to thoroughly clean and sanitize each area and replaced all the furniture and set them on pads. I was impressed with Nick's professionalism and high work ethic. I will certainly call Chem-Dry again and specifically ask for Nick to return for another room and mattress cleaning in the near future. Although I'm not a creative writer, I do want to compliment Nick and the entire Chem-Dry team for a job well done (and at a very fair price). I certainly appreciated the online specials and coupons too! The house still smells like lemons! I hope it lasts!
Jeffrey K.
Oct 2015
It went very well. Nick arrived on time, measured all the rooms which needed cleaning, set up his equipment once the paperwork was completed. They do try to up-sell but I expected that..it's pretty normal in most service industries with a menu of options. Once I explained what I wanted, he went to work immediately. I will hire this company again to clean mattresses and one other large room.
Lois P.
Oct 2015
Please see statement above. It says it all!! 100% Happy!
Elizabeth F.
Sep 2015
Things went smoothly and efficiently. Nic was amazing.
Barbara D.
Aug 2015
It went excellent!
Simon T.
Jul 2015
.
Phil S.
Jun 2015
Manny was on time, professional, and was an overall great experience. I have used other carpet cleaners in the past and Colonial Chem is one of the best. No hesitation about recommending them.
TALEEN G.
Jun 2015
Colonial Chem Dry did a good job. We had high traffic, older carpet in our first floor that they were able to clean and make presentable. They also spot cleaned stains for us. We couldn't believe how good our old rugs looked after the cleaning.
Carol T.
Apr 2015
We have used them before and I have always been pleased with them. We have used them the first time at least 15 years ago. They use a process that dries more quickly than some of the other processes that are used. I think they use carbonated water or something like that. There was just one guy that came out and he was just awesome. He was wonderful!
Robert F.
Apr 2015
unknown
Laura H.
Jan 2015
unknown
GERMAINE L.
Nov 2014
Manny , the technician had his work made out for him as we have very busy messy grand-kids and pets. the carpeting came out beautiful . he also had a door protector put up that prevented any cold coming in and also prevented the cats from getting out.
He is very professional and friendly.
He is very professional and friendly.
Min-Hun K.
Jun 2014
On May/05(Monday), I called ChemDry, because 1). They are near by in Upton, MA. 2). they have an excellent (A) review overall
per my checkup in Angie's list. I called a few places, before I follow other reviewer opinion. They came in the same day to pick up this rug. That was very good and diligent pickup with 15% discount. I was told that it would take a good 2 weeks. Ok... It could be, because I thought others also starts to clean their rug for a new year.
2 weeks passed. No call from ChemDry. Ok... They might be scheduling for a delivery. On Thursday of 3rd week, I need to call in ChemDry. They said that they will deliver it Friday. Ok. Then I have them deliver it. When it delivered, I found that it was a damp with moisture. When I step on it with my feet, I can see my socks got wet. I need to roll it up again myself and moved it on top of dining table to have it dry for 2 days.
Isn't it too hard to have it cleaned and dried for 3 weeks without having me dry it over my dining table for 2 days before I unroll it in my living room?
May be I am unlucky customer.
per my checkup in Angie's list. I called a few places, before I follow other reviewer opinion. They came in the same day to pick up this rug. That was very good and diligent pickup with 15% discount. I was told that it would take a good 2 weeks. Ok... It could be, because I thought others also starts to clean their rug for a new year.
2 weeks passed. No call from ChemDry. Ok... They might be scheduling for a delivery. On Thursday of 3rd week, I need to call in ChemDry. They said that they will deliver it Friday. Ok. Then I have them deliver it. When it delivered, I found that it was a damp with moisture. When I step on it with my feet, I can see my socks got wet. I need to roll it up again myself and moved it on top of dining table to have it dry for 2 days.
Isn't it too hard to have it cleaned and dried for 3 weeks without having me dry it over my dining table for 2 days before I unroll it in my living room?
May be I am unlucky customer.
Response from Colonial Chem-Dry
"Thank you for sharing your comments regarding your experience with my company. Our goal is to provide our customers with the most outstanding experience possible. It is clear that we let you down in more ways than one and for this I sincerely apologize. While we aren't perfect, your comments will definitely help us to improve. It seems that your primary concern is the amount of time it took for us to return your rug. I believe there was a misunderstanding regarding the length of time required to professionally clean your area rug. Generally we return rugs in approximately two weeks as stated by the customer service representative when you originally called our office. However, she was unaware that the rug had urine damage. When the service technician arrived to pick up the rug, he identified the urine damage when he performed an inspection of the rug. It is my understanding that he then advised you that the urine removal process requires at least three weeks to complete because it is a more involved restoration process. I realize that prompt service is an important benefit in the eyes of our customers. However, our primary concern is taking the time to deliver a quality cleaning rather than rushing the job. I'm aware that Kerri called you to follow up on the service, and I was grateful to hear that you stated the rug looked good. Another concern was that the rug wasn't completely dry. I'm not sure why the rug felt damp for two days after being delivered. I personally inspected the rug just prior to delivery and didn't detect any dampness when I felt the surface with my hand. But it is possible that the base of the fibers were still damp. Knowing you were anxious to have the rug returned, we may have rushed the delivery process. In retrospect, we probably should have postponed delivery for another day. You mentioned that our company has an Angie's List A Rating. We truly value our reputation and appreciate the praise, confidence, and loyalty of our customers. I realize your experience didn't live up to your expectations. I'd like to provide you with a service credit, in hopes that you'll give us another opportunity to prove ourselves. I will call you to discuss what I can do to earn back your respect."
John W.
Apr 2014
Always on time and professional.
Maureen K.
Apr 2014
Came on time. Was efficient and professional. It went very well as cleaner explained what he was doing. I have had wet carpet cleaning & the stains came back in a few days. No so with this method. I have used this company before and will stick with it.
Deborah C.
Apr 2014
Very well. Neat, efficient, pleasant.
Alisa C.
Apr 2014
.
Don H.
Apr 2014
They did an excellent job. We would use them again.
Laura N.
Feb 2014
.
Mary W.
Dec 2013
It was an Angie's List Big Deal that I purchased. It basically went fine. There was no extra charge. They took a few shortcuts. I watched them do it and I asked them, "Aren't you supposed to have some heavy duty vacuuming happen first?" They said, "It all comes up when we shampoo" which was good but not all of it. A lot of it did but that seemed questionable to me but other than that, it looked fine. They did seem to be professional.
Carlee B.
Mar 2013
Joe came on time, was courteous, explained the whole process of cleaning, got to work. Also gave an estimate on some upholstery we need cleaned and I will definitely be calling to schedule that job
Licensing
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FAQ
Colonial Chem-Dry is currently rated 4.8 overall out of 5.
Colonial Chem-Dry accepts the following forms of payment: CreditCard
Yes, Colonial Chem-Dry offers free project estimates.
No, Colonial Chem-Dry does not offer eco-friendly accreditations.
No, Colonial Chem-Dry does not offer a senior discount.
No, Colonial Chem-Dry does not offer emergency services.
No, Colonial Chem-Dry does not offer warranties.