Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
Adam Quenneville Roofing & Siding
Carpentry Framing - Install, Carpentry Framing - Repair, Interior Trim and Decorative Moldings - Install,
About us
Adam Quenneville Roofing & Siding is a 3rd generation owned and operated family business. They are proud to have won the "Sustained Excellence Award" in the 2021 BBB Awards for Marketplace Excellence, in recognition of a longstanding commitment to trust, performance and integrity. As a company, they are dedicated to providing the best possible quality, superior customer service, and workmanship you can depend on. Their commitment to excellence has made Adam Quenneville Roofing & Siding the most trusted name in Western Massachusetts and Northern CT for roofing, siding & more.
Business highlights
Emergency services offered
29 years of experience
Services we offer
Residential & Commercial Roofing. Roof Shampoo Cleaning, Retro-Fitting and Vinyl Siding Installation and Repair.
Amenities
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.3117 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 9% | ||
| 3% | ||
| 8% | ||
| 8% |
Showing 26-50 of 117 reviews
Edmond D.
Apr 2017
They were the ones that spotted the damaged on the roof from a hail storm we had the year before. They drove by and they stopped and said, ?we were just looking at your roof, can we take a closer look?? I said, ?go ahead!? They looked at it and said I have hail damage and the insurance will pay for it. They said they would talk to the insurance company and explain what they found and they would give me the papers from the insurance and then I could decide if I wanted them to do it or not. They just took care of the whole thing. I wouldn?t have even had known about if they hadn?t stopped by.
It was about 12,000 and there was a $500 deductible that I carry on my insurance that I had to pay out of my pocket. They did a great job. They picked up all the trash, cleaned up the lawn and took everything away. There was one little roof they didn?t do because it wasn?t as damaged as the others, and it wasn?t necessary to replace it according to the insurance company. They told me that. I said, ?have you got someone to do that job!? He said, ?what do you mean?? I said, ?I would offer him a couple hundred to do that small roof that is about 5 feet square!? I paid them $200 to do that and it was all done and the whole roof was replaced that way. That was the roof over the porch. There were 4 people doing the roof. They did it in a day. They went right to work, torn out the old shingles. A couple places the roof underneath was rotted, they put in 2 sheets of plywood underneath and replaced the roof.
It was about 12,000 and there was a $500 deductible that I carry on my insurance that I had to pay out of my pocket. They did a great job. They picked up all the trash, cleaned up the lawn and took everything away. There was one little roof they didn?t do because it wasn?t as damaged as the others, and it wasn?t necessary to replace it according to the insurance company. They told me that. I said, ?have you got someone to do that job!? He said, ?what do you mean?? I said, ?I would offer him a couple hundred to do that small roof that is about 5 feet square!? I paid them $200 to do that and it was all done and the whole roof was replaced that way. That was the roof over the porch. There were 4 people doing the roof. They did it in a day. They went right to work, torn out the old shingles. A couple places the roof underneath was rotted, they put in 2 sheets of plywood underneath and replaced the roof.
Robert I.
Mar 2017
Worker recommended first wash roof , then he will come back ,for a fair price, so he washed the roof for a big price ,never came back to install vents . (But he did a good Job on washing the roof .)
Response from Adam Quenneville Roofing & Siding
"We apologize for your experience! We will have one of our representatives reach out to you to set up an appointment to discuss the vents. Customer satisfaction is a primary concern of ours and I certainly want to make sure that all of your concerns are addressed and resolved. We appreciate you as a valued customer!"
Gail M.
Oct 2016
Finished roof in one day. Well done.
Kenneth A.
Jul 2016
They were great! Since I used them before for repairing my roof, they gave me a discount when they installed the new roof. I would recommend them to anyone.
Audrey S.
Apr 2016
unknown
Response from Adam Quenneville Roofing & Siding
"Thank you so much for taking the time to leave such a lovely review! We appreciate your feedback!"
Kathleen W.
Mar 2016
I wouldnt use this contractor
Response from Adam Quenneville Roofing & Siding
"Dear (Removed members name), We are very sorry to hear that our specialist was late and the inconvenience this may have caused. We know your time is valuable, which is why we try to be as prompt as possible. We were originally contacted on 2/26/16 in regards to a repair that was a possible insurance claim. When it comes to an insurance claim, we work off of insurance pricing. We work directly with the Insurance Company and go off the scope of work they provide. Our specialist was notified by the insurance adjuster that the claim was denied. Our specialist then returned and went over the pricing off our StraightForward® Pricing sheet. This pricing guide is provided by Roofers’ Success International (RSI) and is a revolutionary pricing system that is designed to help homeowners understand the roof repairs needed on their home."
Alexis C.
Feb 2016
unknown
Response from Adam Quenneville Roofing & Siding
"Dear [Member Name Removed], We would like to extend our sincerest apologies for any inconvenience that the project may have caused. We did our best to resolve any concerns and strive to keep our customer family satisfied. I see that you have used our services on another property as well and we value your loyalty. Please let us know if there is anything that we can do to gain back your faith in our company. Your satisfaction is very important to us."
Jean F.
Jan 2016
unknown
Response from Adam Quenneville Roofing & Siding
"{Member's name removed} signed a contract for her new roof 5/4/2012. The project was complete on 6/14/2012. On 2/19/2014 {Member's name removed} called in with water coming in. She stated that she had severe leaking. Our service technician was out to her home promptly that same morning. Upon arrival he made notes of the ice dams built up on her roof. He also noted that there was not an attic space which makes proper insulation and ventilation a hard task for a homeowner to prevent ice damming. Our technician explained that the ice dams were causing the water to back up and leak inside. He explained to her that in order to stop the leaking the ice dam would have to be resolved. She agreed to the snow and ice removal service. {Member's name removed} had stated that she had contacted her insurance company about the damage and Cindy Wilson from the insurance department at Adam Quenneville contacted her on 2/20/2015 to discuss the claim and {Member's name removed} stated that she did not need our services at this time. {Member's name removed} did have a 10 year workmanship warranty with our company as well as a 15 year warranty from the manufacturer. If there was a problem with the roof she could have called us and we would have come out at no charge to assess the situation and make any necessary adjustments. Unfortunately we were not made aware of any pending concerns after the snow and ice removal. We firmly stand by our workmanship and our warranties and strive for customer satisfaction. We are Master Elite Installers through the manufacturer and stand by our products. We sincerely apologize that {Member's name removed} did not reach out to us to assist her with her concerns."
Sara R.
Jan 2016
unknown
Response from Adam Quenneville Roofing & Siding
"Thank you very much for your feedback!"
Marianne G.
Dec 2015
We had originally contracted with this company in late September 2015 for roof cleaning and repair, and installation of a heated gutter system to mitigate ice dams. A crew came out soon after to do the cleaning and repair and did a very good job. However, in spite of repeated phone calls over the next three months we were unable to learn when they would do the gutter installation or even have the courtesy of a returned phone call. They did show up in late January and installed the heated gutter system. We had to hire an electrician separately but they recommended an excellent one who was very familiar with these systems. This week we found a shingle had come off the roof vent they had repaired and several others were lifting. We called the service manager and he sent a crew out THAT SAME DAY to repair it.
I understand they had supplier problems but we were never told that until January. An explanation before that would have been very welcome.
I would love to give this company A?s across the board, but the initial lack of response from their office makes me hesitant. I hope that was just an anomaly for this otherwise fine company.
Response from Adam Quenneville Roofing & Siding
"Thank you for your feedback! Unfortunately, we are at the mercy of a third party gutter company for our gutter installs. However, we as a company are in the process of obtaining our own gutter machine so that we can service our customers in house."
Sarah M.
Nov 2015
The roof install was perfect. No problems and the job was done when they said it would be. However, the gutter guards were not installed. They have made multiple promises to come and finish the job, but no one has shown up. I've also left messages that were never responded to.
Response from Adam Quenneville Roofing & Siding
"Thank you for your feedback! The roof was installed on 9/24/15. The gutter guards were installed on 9/26/15. The customer called to say that they were not done so Michelle sent Matt out on 10/15/15, in which at that time Matt said in fact the gutter guards were installed and took pictures and sent them to production which in turn sent them to the customer."
Robert F.
Oct 2015
unknown
Response from Adam Quenneville Roofing & Siding
"Thank you for taking the time to write a review. We really appreciate the feedback!"
Carol Y.
Oct 2015
Fantastic experience from start to end. Their whole staff and crew are extremely professional and cordial.
Response from Adam Quenneville Roofing & Siding
"Thank you for taking the time to write a review. We really appreciate the feedback!"
Marge C.
Sep 2015
Our roof was covered in pine needles, with a lot of moss and lichen all over it. It is unbelievable to look at it now - other reviewers aren't exaggerating when they say their roofs look brand new - ours does too now. We highly recommend this crew - they arrived when they said they would, explained everything they were doing, were very task oriented, cleaned up the roof debris from the walkways and were highly professional throughout. We appreciate that they also took the initiative to clean the moss off the chimney and fix a small hole that we didn't know was in the roof. Even though they may be more expensive than some other companies, the result we got was well worth the money spent and we will use this company in the future.
Response from Adam Quenneville Roofing & Siding
"Thank you so much for taking the time to leave a review! We really appreciate it!"
Janis O.
Aug 2015
My house was for sale. At the last minute, five days before it went on the market, I decided to have the roof shampooed (roof is almost twenty years old and power washing would have been too abrasive) and the house washed. The sales person responded promptly with a quote for both the roof and house. I checked with my realtor and the price was a good one. The salesperson was a bit difficult to reconnect with but once I did she promised me service before the pictures were to be taken in five days.Â
The team showed up three days after my initial call and with the help of an additional crew member, the job was done in about four hours. I could have not been more pleased with the job. My realtor was pleasantly surprised at how new the roof looked and how all traces of algae, moss and mold were removed from the roof and algae and dirt removed from the siding. Bottom line, I had two parties in less than a week bidding against each other and sold the house for more than I was asking. I attribute the quick sale in part to the pristine condition of the roof and siding.
During the cleaning the crew used my heavy-duty garden hose and somehow punctured it. I called the office and received a quick apology and in two days, there was a new house at my door.
If I need to have this similar work done, I will most certainly call them. Also I would certainly consider them if I ever needed to have the roof, siding or windows in my next home replaced.
The team showed up three days after my initial call and with the help of an additional crew member, the job was done in about four hours. I could have not been more pleased with the job. My realtor was pleasantly surprised at how new the roof looked and how all traces of algae, moss and mold were removed from the roof and algae and dirt removed from the siding. Bottom line, I had two parties in less than a week bidding against each other and sold the house for more than I was asking. I attribute the quick sale in part to the pristine condition of the roof and siding.
During the cleaning the crew used my heavy-duty garden hose and somehow punctured it. I called the office and received a quick apology and in two days, there was a new house at my door.
If I need to have this similar work done, I will most certainly call them. Also I would certainly consider them if I ever needed to have the roof, siding or windows in my next home replaced.
Response from Adam Quenneville Roofing & Siding
"Thank you SO much."
Erika W.
Aug 2015
After a recent freak hailstorm, people from this company are going door to door in my neighborhood, identifying themselves as "the official hail damage inspectors." Door-to-door sales in our city require a registration card issued by the police department, which must be worn by the individual at all times, and requires the salespeople to honor a do-not-solicit list maintained by the city.
They are not "official," they were not wearing a registration card, they are not honoring the do-not-solicit list, and (according to the police) lied about having one. All of this screams "scam."
If this is how they solicit for business, one can only imagine what sort of business they do.
They are not "official," they were not wearing a registration card, they are not honoring the do-not-solicit list, and (according to the police) lied about having one. All of this screams "scam."
If this is how they solicit for business, one can only imagine what sort of business they do.
Michael P.
Jul 2015
unknown
Response from Adam Quenneville Roofing & Siding
"We are happy to hear that you were satisfied. Thank you for taking the time to leave us a review. We really appreciate it."
Lesley F.
Jun 2015
The sales person made a site visit and made a thorough presentation of the options. My husband and I then reviewed other quotes and researched both Quenneville and the other companies from whom we had gotten quotes. Despite the higher price we went with Quenneville because of their higher ratings. Scheduling was easy, they showed up when they said they would, completed the job and cleaned everything up in a timely fashion. We would use them again.
Response from Adam Quenneville Roofing & Siding
"Thank you very much for taking the time to review us. We appreciate your business."
Maryann A.
Jun 2015
The V.P. of company (cousin of owner) took advantage of my elderly aunt and wrote two contracts had one check payable to Quennville for $300.00 and the other for $400.00 payable to himself.andw
Response from Adam Quenneville Roofing & Siding
"We are very disappointed that you felt your aunt was taken advantage of. Our customer’s satisfaction is very important to us. Unfortunately there was an internal miscommunication on how Nick is paid for his work, which is being corrected. The total price your aunt had paid ended up being a discounted price of $700 (total of both checks), the standard pricing we charge for piping is $427 each, which would have been a total of $854. Nick was trying to help your aunt out by giving her the best price, as well as completing the job in the same day. We are very sorry for any confusion and unease we may have caused for you and your aunt."
Mary W.
Jun 2015
unknown
Response from Adam Quenneville Roofing & Siding
"We apologize your experience was sub par, to say the least. Your feedback is crucial to improving our customer service process and addressing areas of concern for training purposes. Thank you for taking the time to review our company and once again we sincerely apologize for any inconvenience you experienced."
Ann G.
Apr 2015
Needless to say, there are plenty of other contractors in the area who received better reviews regarding punctuality and customer service.
UPDATE:
The sales representative from Adam Quennville's company showed up the next day at just after the time that had been scheduled. He said that there had been a scheduling error and apologized for the mistake.
We opted to pass on getting an estimate as we felt that relationships that start out on the wrong foot usually don't improve over time.
ADDITIONALLY:
To be fair to Adam Quennville's company, a representative did call us at home a few evenings after the originally scheduled appointment offering to make the error right and to give us the best possible deal that they could. My husband thanked him, but said that we would continue with obtaining estimates from other local companies.
So, although I gave this provider a poor review, they DID attempt to correct their mistake.
UPDATE:
The sales representative from Adam Quennville's company showed up the next day at just after the time that had been scheduled. He said that there had been a scheduling error and apologized for the mistake.
We opted to pass on getting an estimate as we felt that relationships that start out on the wrong foot usually don't improve over time.
ADDITIONALLY:
To be fair to Adam Quennville's company, a representative did call us at home a few evenings after the originally scheduled appointment offering to make the error right and to give us the best possible deal that they could. My husband thanked him, but said that we would continue with obtaining estimates from other local companies.
So, although I gave this provider a poor review, they DID attempt to correct their mistake.
Response from Adam Quenneville Roofing & Siding
"Our customer’s satisfaction is our first priority and we know that your time is valuable. Unfortunately, there was a confusion of the dates that were set at the home show and we would like to extend our sincere apology. We hope that you would consider us again in the future. Please do not hesitate to give us a call if you have any questions."
Chip K.
Mar 2015
unknown
Response from Adam Quenneville Roofing & Siding
"Thank you for the positive review."
Kelly S.
Mar 2015
I called for an estimate to repair a small leak in my roof, as well as a quote for replacement of two windows in my attic that I am in the process of refinishing. The appointment was set up rather quickly, two days after my first call to set it up. Joe Snopek Jr. arrived on time to do a walkthrough with me. He did a decent job with the walkthrough, but seemed to give me more filler talk than actually answering my questions. His goto response was "I'm more of a sales guy" even though his job title is a project manager on his business card. After a while I got the impression he was going to try and convince me that I need a whole new roof, which clearly isn't the case. As far as the window aspect of the job, it wasn't too much of a concern I was just more interested to see how much it would be to replace them which I had explained to Joe. He took some pictures and preferred to speak with the guy who would completing the work before he would give me a price on the job. This was fine with me, I would also prefer to get a more accurate quote for this specific job. However, this brings me to the issue I have with my experience. The conclusion of the walkthrough was that Joe would be calling me in a few days to give me a price and set up an appointment. A few days went by and I hadn't heard back from Joe. I gave him a week, and still no response. I called Joe back and he said he needed to "get on" his guy to get things going. He assured me he would be calling back promptly to complete the estimate. I was stuck managing the leak throughout the process, and I told him that fixing the leak was my priority and needed to be fixed urgently, and that the windows could wait. A call back from Joe didn't happen promptly, in fact he never called back at all. That was the end of my experience with AQ. Joe seemed like a nice guy, but this is clearly unacceptable. Joe dropped the ball on this job, which made me discontinue my efforts to work with AQ at all. I worked with another company to resolve the issue who came out and fixed the leak. The job was complete 3 days prior to my first call to the company.
Response from Adam Quenneville Roofing & Siding
"We are very sorry to hear about your negative experience. We are extremely disappointed that you were not taken care of in a prompt matter. We try our best to serve our customers in a timely fashion that is convenient for them. Unfortunately with the tough winter, we were flooded with emergency calls that became first priority, making our response time slower than usual."
Arthur K.
Feb 2015
unknown
Response from Adam Quenneville Roofing & Siding
"We are very sorry for the inconvenience, it is not our intention to inconvenience our customers and we are truly sorry for that. We are extremely grateful for the time you took to leave us such a positive review. Thank you!"
Lee C.
Feb 2015
unknown
Response from Adam Quenneville Roofing & Siding
"Thank you very much for taking the time to review us. We truly appreciate your business."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Adam Quenneville Roofing & Siding is currently rated 4.3 overall out of 5.
Adam Quenneville Roofing & Siding accepts the following forms of payment: CreditCard
Yes, Adam Quenneville Roofing & Siding offers free project estimates.
No, Adam Quenneville Roofing & Siding does not offer eco-friendly accreditations.
No, Adam Quenneville Roofing & Siding does not offer a senior discount.
Yes, Adam Quenneville Roofing & Siding offers emergency services.
Yes, Adam Quenneville Roofing & Siding offers warranties.