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Pro Lube Auto Center

About us

Pro Lube Full Service Center is a locally owned automotive repair center. We take special pride in offering the widest variety of services under one roof. Our experienced, certified technicians have the knowledge and skill to tackle any auto repair or maintenance services. Our facilities feature the latest in state-of-the-art equipment. Our team of friendly, knowledgeable technicians will provide you with superior auto repair and quick lube services.

Business highlights

35 years of experience

Services we offer

car inspection, car repair, engine tune-up, oil changes, transmission services

Reviews
4.615 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
80%
4
13%
3
0%
2
0%
1
7%
Showing 1-15 of 15 reviews
Anastasia M.
May 2016
5.0
Yes, I recommend this pro
unknown

William W.
May 2016
5.0
Yes, I recommend this pro
unknown

Hugh A.
Mar 2016
5.0
Yes, I recommend this pro
unknown

Thomas M.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Pat D.
Oct 2014
5.0
Yes, I recommend this pro
$34
perfect as usual!

Kathleen A.
Jun 2014
5.0
Yes, I recommend this pro
$79
I always bring my car to Pro Lube for oil and other fluid changes as well as other types of car maintenance and inspections.  John has kept my car running well for 20 years.  He is knowledgable about cars and has always been able to figure out what is wrong with my car when it has had problems, though they have been few because I always change the fluids and do the maintenance in a timely manner.  His staff is polite and quick.  The waiting room is clean and comfortable.

Stephen H.
Apr 2014
5.0
Yes, I recommend this pro
unknown

Joseph B.
Mar 2014
5.0
Yes, I recommend this pro
$35
Very professional and very customer oriented. I would recommend very highly.

Sonya R.
Oct 2013
5.0
Yes, I recommend this pro
$42
Fast service on my lunch hour. I've been going to ProLube since my first car in 1992. John and his team have always been professional and honest. They never charged me for anything I didn't need. I trust them completely with my vehicles.

Margaret C.
Sep 2013
5.0
Yes, I recommend this pro
$25
They did great as they always do. They are always so professional and courteous there. I have sent many people there way.

Anthony S.
Sep 2013
4.0
Yes, I recommend this pro
$90
Really expensive, but I needed my oil changed.  They were very accommodating and very quick.  The only problem was that they were a full quart short when filling my oil.  Good thing I checked when I got home.

Pat D.
Jun 2013
5.0
Yes, I recommend this pro
$100
I have been going to Pro-lube for just about everything for years.  They are thorough, responsive, honest and reliable.  I can't say enough about how important it is to have a mechanic that you can trust.  It took me a while to find an auto service organization I felt confident in.  Just about everyone in my office (about two blocks from Pro-lube) takes their cars to Pro-lube for regular maintenance and episodic issues as they come up.  I was there today for a high mileage oil change and they took me right away.  This is typical.  This is a locally owned business, not a chain.  The owner is almost always there when I take my car there.  He and his staff take time to explain everything to you.  They will even bring a problematic part, such as a clogged up air filter, to the waiting room to show it to you.  
I read the review by the first customer and honestly, it sounds personal.  I go to Pro- lube for everything including tires and have done so for years and I can't say enough about them.  Dana is awesome, she runs the front desk, she remembers who you are, logs you in, takes accurate notes about what the issue is of the day, and calls you with diagnostics to get your decision before they do any work.  She is enthusiastic and knowledgeable.  I even had them do a check on a car I was thinking of buying. They are excellent!!!!
John, the owner, obviously takes pride in how he runs his business.  I day kudos, John!  

Dennis T.
Oct 2012
1.0
$29
Got there 1/2 hour before opening time to be 1st in line. They let someone in before me. I complained. No apology, just  : "do you really want to complain about this?" which I took as a veiled threat regarding the inspection. I backed off and offered to get him a coffee as I was going there anyway. I returned to find a rejection sticker on the car. "You had a clear marker lens with an amber bulb on the front not an amber lens with a clear bulb, so we failed it."  Checking with the authorities (RMV) showed this is not an infraction, only on the rear of the car (Inspector's manual Ch 4 page 23). This was simply punishment for complaining  Not a good way to run a business. This proved very expensive for me.
They can't be trusted.  Maybe if you deal with the owner - John - you maybe alright, but avoid the service desk. ! !
Response from Pro Lube Auto Center
"Our business hours are 8-5 Monday through Friday. This customer came near the end of the month for a State auto inspection. It's alway veryy busy at the end of the month because by human nature people wait until the last minute. We have no control who checks in first for service. We try to police it but it can be difficult. The rules and regultions are the published by the Mass. Registry of Motor Vehicles and we must follow them. If the customer in fact checked with the RMV as he has indicated and we were mistaken they would have called us or visited us to intervene on his behalf. This did not happen. We are in a difficult postion when doing auto inspections and must sometime give bad news. Customer's automobile is 11 years old and has over 232,000 miles on it. This was his fourth inspection at our shop. We have not performed any other service on this car but a state inspection based on our records going back to 2008. We are truly sorry the customer is unhappy."

James F.
Jul 2012
4.0
Yes, I recommend this pro
$750
First day car was left, they did not get to it, so we had to make another appointment.  Second appointment got the job done.  My son swears by these people for quality work.  A bit on the pricy side.  Owner missed a set of gaskets for initial quote but did not charge us for them.  Repair is warranted and car seems to be running well

Hannah K.
Jul 2012
5.0
Yes, I recommend this pro
$35
I have gone to Pro Lube Oil Change & Tune repeatedly and never had a problem.

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pro Lube Auto Center is currently rated 4.6 overall out of 5.

No, Pro Lube Auto Center does not offer free project estimates.

No, Pro Lube Auto Center does not offer eco-friendly accreditations.

No, Pro Lube Auto Center does not offer a senior discount.

No, Pro Lube Auto Center does not offer emergency services.

No, Pro Lube Auto Center does not offer warranties.