Sal's Gas Auto Sales and Service

Had my Jeep towed to Sals automotive in Billerica. John fixed my Jeep in an hour! All that needed to be fixed was a wire. I’ve been going to another place for YEARS before taking it to Sals and will NEVER turn back. John is definitely the go-to guy. I trust Sals Automotive 100%

I had a rim I wanted to change on my car - keeping the same tire that was already on the car. I'm busy and need my car - so dropping off and leaving - is usually out of the question. I have lived in Billerica for over 20 years - and someone said to avoid this auto repair place - years ago. I figured - why not give them a try. On Monday Dec 9, 2013 - I walked into the station (they also sell gas). I was greeted by Almed (am I off a bit on his name?). He seemed friendly. I told him I had a rim at home - and wanted it changed - with a new valve stem and balanced - the reinstalled. He said he could do it and it would be $20.00. I told him time was important - that I live about 2-3 miles away. - He said if I got the rim - came back - he could take me right away. I went home - Only got the rim and returned. I might have been gone like 12 minutes. When I returned - he had left for the bank. They put a very nice gas attendant on this job - however - he knows little about cars. This young man didn't know where to put the floor jack under my car - I told him to hold off - as I didn't want my unibody bent or anything broken. We waited for Amed (or whatever his name is) to return. When he returned - He still put this young man on my job - who adimtted he knows little about cars - but wants to learn. Almed - used the tire machine - - it was raining lightly outside - the overhead door was open - he set my rim down under the doorway - and was too lazy to pick it up and move it outside - so he tapped it with his foot - and it fell over (not happy about being careless - and adding scraches to my rim. : ( I am now downgrading Sal's rating from a and quot;Dand quot; to an and quot;Fand quot; He (Almed) leaned my hupcap against the building - then knocked it over with an air-hose. - And did Not pick it back up. So - More scratches!! : ( Joe (the young man??) struggled putting the wheel back on. - It was Not a confidence building situation. The next day - I went to a Real tire center in Lowell - to change the other rim. I did Not share this story with them. - But I had them check the Rim that Sal's installed - it had and quot;40and quot; LBS of pressure - it should be about 35 - so they had Over inflated it!! :( Sal was there - I chatted with him - about the history of his place - built in 1945 - friendly and interesting - but does NOT compensate for incompetence and his employee being UNprofessional!! Around 1996 - I was a property manager in Billerica. - A tenant - warned me that She was displease with Sal's. She saw herself as used as a woman - and that they found all sorts of things to fix with her car. I believed her - but wish I heeded her warnings - and stayed away from Sal's. If this is the work they do - WHILE I'm there watching - I am confident that it is Worse when the car owner is NOT there. Update: - this 'service' was performed on Dec 9, 2013. Three days later - on Thursday Dec 12, 2013 - I went out to my driveway - and this tire was almost completely Flat!! Luckily - I have an air compressor - pumped it up. The next day I went to a Real tire center - they found Sal's had NOT checked or cleaned the rim and that is where it was leaking. I put this on my credit card - and somehow - I WILL get a refund. Imagine - if I was stranded in the boonies!! Not Good!! Update Dec 17, 2013: I was at Sal's today. I tried to tell Sal what transpired - Sal interrupted me and asked bottom-line what I wanted? I said a refund. I was Promptly given a full Refund --- BUT Sal (himself) had NO interest in what went wrong and how things could be improved there. Need I say more? (Rhetorical)

I've been going to them on and off for several years. When they do a job, they do it right. I took my car there because the first shop I took my car to, did an awful. They did give me a senior discount which was really nice. I would recommend them to anyone. They are really honest. You don't have to keep bringing your car back, which is the way it should be with shops nowadays.

Brought in the tire loose. They took it right away, plugged it, checked for leaks, and put it back in the car. Very quick, very professional. Price was great. Note, this was the second time I had them repair a tire and both times it worked perfectly. These guys are very honest and helpful. They deserve and earn your business.