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First the technicians were on time, 5 minutes early even which I love.  I expected the work to take a couple of hours but they were done in just over an hour.
They removed our old drinking water system that was installed under our sink.  Then they installed our new drinking water system in the basement and installed water lines to the drinking water faucet at my kitchen sink.  This was great because it freed up all this space under my sink where the old tank and filters were.  Yea!
In the basement they labeled all the shut off valves with tags which was really helpful.  All the equipment was mounted off the floor on the basement walls.
Since they installed a water line to our whole house humidifier we no longer had all the crud (mineral deposits) that had been collecting in the humidifier tank and on the heating element.  That's a big bonus first because the first month we ran our humidifier I opened the tank and it was full of mineral deposit flakes.  It took over an hour just to clean the mineral deposits off the elements and the tank.  A month after the water line was installed the "clean" light came on the humidifier.  So I shut it down and waited 45 minutes for it to drain then opened the tank up and it was clean as a whistle, no mineral deposits at all!  I checked the tank after running it for the entire heating season (Nov-Apr) and there were no mineral deposits at all.  This should make the humidifier last a lot longer.  Another yea!

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After getting estimates from a couple of companies, including Kinetico, I decided to go with Atlas based on their thoroughness, relatively low price, and low-pressure sales technique.
The installation happened a couple of weeks after we signed a contract and every thing went smoothly. The crew was courteous and professional and they left the space clean and tidy.
So far so good with the system, the change to the quality and taste of our water is amazing.

We inherited the Atlas system when we purchased our house. In the beginning we never had particularly bad experiences per se but always left appointments feeling we had been somewhat taken advantage of. There always seemed to be something that needed replacing and we had different service providers every time. On the occasion when we got a provider who seemed very trustworthy and knowledgeable, they would often criticize or question the work done by a previous technician. In fact one tech told us that one of our softener tanks hadn't been emptied in 9 YEARS (even though this is supposed to be done EVERY TIME they come).
Every time we had a service I would ask the techs about the staining that was happening in all of our tubs, showers, and sinks presumably from the hard water that they were supposed to be treating. Every time I was told that the pH and testing numbers were all coming back within normal ranges and it was just how it was going to be because we have well water. Resigned to this fate we went ahead and completed a bathroom renovation we had been planning. Over the course of the next few months we watched our brand new bathroom weather about 20 years...everything white turned brown and the staining was becoming worse and worse---accompanied by a metallic taste and smell to our water. Additionally, all our clothes were getting stained in the washing machine and even our dishes were stained from the dishwasher. 
We called Atlas in and they informed us the system was completely shot and not providing any filtering or softening (of note they had just serviced the system 2 months before). We were informed that we had two options--repair the current system which is "completely out of date" (first we heard of it) or put in an entirely new Atlas system---both of which were incredibly expensive endeavors. I was incredibly frustrated both by the sudden claims about our system as well as the very nonchalant manner in which the news was delivered. This seemed like a good time to shop around for a different company and the more research we did and the more professionals we consulted, the more infuriated we became. Turns out we had been paying through the nose for things that either weren't necessary or sometimes weren't even done. In short they never did what they said they did, they had redundancies in the system they never pointed out to us, and worst of all in my opinion, never took responsibility for their mistakes. I had to make several calls to the manager before one was even returned (by someone on the managerial chain but not the head manager) and even then they were unhelpful AT BEST. They claimed no one should have told us the staining was "normal" and because I never called the manager to discuss it they had "no way of knowing." They blamed their individual technicians who they assured me "had been taken care of." As "compensation" if we did a brand new system with them (thousands of $$) they would be  kind enough to pay for the replacement of one of our old tanks---apparently not thinking I would go back to check our receipts and discover that we had just paid to have a tank replaced two months before. Seriously bad form.
I rarely provide reviews for services as I figure anyone is entitled to a bad day but the complete unprofessionalism with which this company is run is disgusting. In retrospect I wish I had taken them to court but we really couldn't afford it. In the end we found a fantastic company through Angie's list who has reminded me how a knowledgeable professional should behave.

Excellent service, competitive price. did everything they proposed promptly and efficiently.  Highly satisfied.

The drinking water tastes so good! The unit has been functioning for almost 1 year with no problems. We haven't bought bottled water since. Excellent service reminders to change the filter and easy to schedule the yearly visit.

On each occasion, Atlas gave me a clear cost estimate in advance. They performed the work on time and professionally. I did not have any problems with the new systems, and only needed routine maintenance thereafter.

I purchase what I thought was a "water filtration system" to remove sulfur and magnesium, at least that is what is says on my contract. What I got was a water softener that doesn't really filter out anything. For that they sold me a Ro system. Now to get the rotten egg smell out of my water they want another $3800 on top of the $2500 I already spent.

I like them because they remind me that they have to come out and I don’t have to remember. When I call them, they respond right away. I have been very happy with their services. They do not charge me for the servicing, but their prices are actually better than the others.

We use Atlas annually to maintain our water filtration and softening system as we use well water at the property. Scheduling appointments is never an issue nor is the quality of work performed by the technicians. Our service agent was on time, courteous, took the time to explain the process as well as a few specific questions that we had, and finished the job in under 2 hours. The pricing is reasonable and well documented.

No service was performed, since the appointment was cancelled last minute from the sales person at Atlas (the name of the sales person can be provided to Atlas upon request).There was no follow up phone call from the company at all after cancellation. I called the sales person back upon returning from my business trip, approx. 2 weeks later. He immediately complaint rudely to me that I should have called earlier, even though he was the one who cancelled the appointment last minute. He said he would call later but never did. I also left a message at their main office but never heard back. Very disappointing experience and zero service. Obviously this company has the roles mixed up as to who should provide customer service. I have never experienced anything like this before and hope I never will in the future.

I decided not to pursue them.  They were fine.  They showed up promptly.  They only took half an hour and they set my expectation appropriately.  They then left me with a quote and I decided to postpone the expense.  It’s a brand new house.  The quote amount was for $2900.  They were prompt and didn’t waste my time.  That’s a good thing.  They don’t keep you waiting after scheduling an appointment.  They seemed professional and knowledgeable.  They did a water test right there to determine which system would be best suited.  I just decided to postpone the expenses.  I at least appreciate when they call to postpone it and let you know what’s going on because you take time off from work to stay at home.  So it’s nice when they show up.  I will use their services again in the future.

Overall, a good experience.

They were very efficient. They gave me very good information about the filtration system and they seemed to understand my needs very well. They seemed to work quite a lot in the area and so, they knew about the issues that the people faced in the area with the water. The system that they installed is great and my overall experience with them was good. If need be, then I would use their services in the future too.

They have been great. They come when they say they will and they do what they promise. This time we were particularly happy because our water faucet failed shortly after they were here to service the system and they came back and replaced it for a reasonable price.