Approved ProAbout us
I have been in the trade since 1976, bricklayers union local 3, first business started in 1985. I am the sole owner of jim sullivan masonry LLC. I am present on every job doing the work with one helper. It is a 2 man crew. We work for cash or checks & can make payment arrangements if needed. Award winning. Additional DBA- Sullivan Chimney Cleaning.
Business highlights
Se habla espanol
LGBTQ+ Friendly
40 years of experience
Services we offer
Brick, block, stone & concrete. Chimney building, sweeps, caps & liners. Fireplaces. Sidewalks. Patios. Stone walls.
Services we don't offer
Masonry material sales. Landscaping. Gutters. Snow removal. Roofing. Plumbing. Electrical. Carpentry.
Amenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
10%
Accepted Payment Methods
- PayPal
- Check
Our recent projects
- 78
Assorted photos uploaded by Jim Sullivan Masonry
Reviews
4.6125 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 74% | ||
| 14% | ||
| 6% | ||
| 3% | ||
| 2% |
Filter reviews by service
Showing 101-125 of 125 reviews
Ed J.
Jul 2014
Masonry Work
He came to my house and gave me a quote.
Response from Jim Sullivan Masonry
"Thanks for posting your review"
William B.
Jul 2014
Masonry Work
We purchased a big deal coupon for 8 hours of masonry work for $399.00, which is a half price deal. We purchased this to repair our front brick steps. Our hope was to get 8 hours of repair work to improve our steps. We did not expect a quote of $3,500, including the coupon, being told the steps were not salvageable and needed to be replaced entirely including brick and granite. We felt there should have been some other options offered. We got the impression this service provider only wants good size projects to make the coupon worth while.
Response from Jim Sullivan Masonry
"Unfortunately I deemed the steps unsalvageable because they are. also ,the steps are located 80 feet uphill away from the driveway which makes disposal of them, and delivery of replacement materials extremely difficult. also, your steps being 8 feet wide , makes them twice the size of standard steps. I have recently completed steps in sudbury for clients that found my pricing reasonable and my work exceptional. they are angies list members and the reviews are posted. thank you for your interest in my services."
DIANE R.
Jul 2014
Masonry Work
Even with coupon it was expensive. So we went with a mason we've used before who would do more for significantly less. His price was very high, but he wanted to remove the wall and build it from scratch (same for stairs).
Response from Jim Sullivan Masonry
"I regret that my appraisal did not fall within. the guidelines of your restricted budget and that you need to settle for a less than average mason to construct your steps"
Patrick G.
Jul 2014
Masonry Work
Very easy to communicate with. Quick estimate. Unfortunately, total cost was too much.
Response from Jim Sullivan Masonry
"Thanks for posting your comment.Jim Sullivan."
George D.
Jul 2014
Masonry Work
Jim came and gave me an estimate. His estimate was much more than I thought it would be, so I've decided to find another service provider. He was prompt and courteous, it just didn't work out.
Response from Jim Sullivan Masonry
"Thanks for posting your review"
Anne R.
Jul 2014
Masonry Work
Jim came to look at my wall. He said the front stairs and whole wall needs to come down and be replaced. He said that any patch job is not worth doing and for me to call and get a refund.
Response from Jim Sullivan Masonry
"Thanks for posting your review"
Raymond M.
Jul 2014
Masonry Work
Contractor was very responsive and gave me a quote. I decided not to follow through at this time.
Response from Jim Sullivan Masonry
"Thanks for posting your review"
George M.
Jul 2014
Masonry Work
I was satisfied with the conversation, but the total estimate was more than I want to spend right now.
Response from Jim Sullivan Masonry
"I understand thank you for sharing your honesty"
Ward W.
Jul 2014
Masonry Work
The total quote was more like $ 3,000 and that was more than we expected. I think a piece of the cost was due to the trip from New Hampshire. Jim was very professional, but a little expensive
Response from Jim Sullivan Masonry
"I understand, thank you for posting your comment"
Jason G.
Jul 2014
Chimney Repair
Jim Swivan did an exceptional job of keeping us apprised of his progress schedule and the quality of his work was good too!
Response from Jim Sullivan Masonry
"Thanks for posting your review. it is appreciated."
Keith L.
Jun 2014
Masonry Work
He shouldn't have run the promotion. All he did was whine to me in email about how busy he is and how he wont be able to do the work until Oct.
Response from Jim Sullivan Masonry
"I replied to your purchase immediately. The information that you provided through the Angies List message center gave no phone number,email address,or description of work requested. I communicated twice to you through the message center and both emails were ignored. How do you expect me to serve your needs?"
Chris E.
Jun 2014
Masonry Work
Jim was responsive and kept me informed at all steps of the job. I'm pleased with his work and recommend him for your masonry needs.
Response from Jim Sullivan Masonry
"Thanks for sharing your review with the Angies List members. I truly appreciate your input. Jim Sullivan"
Henry L.
Jun 2014
Masonry Work
I ordered the Big Deal on 6/13/14 for Jim Sullivan Masonry for either 2-people working 4 hours or for 1-person working 8 hours for $399. I heard from JS that same day asking me to describe the project and to send pictures and saying hat he would schedule a visit for Sunday 6/22/14. I replied on 6/15 that I had a conflict in the early afternoon on 6/22, but described the project and gave him my phone number, and on 6/16/14, I sent 4 photos of the project. Jim replied on 6/16 with his analysis of what the total project entailed, and I responded the same day with a question about what he thought could be accomplished in one day (as per the Big Deal). Jim replied that I should have read the offer more carefully, because he only works with a second person and not alone. To this I replied that I was aware that that the offer was for one person for 8 hours or for two persons for 4 hours, and since he always works in a twosome, I thought the offer should have simply been stated for 2-people for 4 hours and that I would be interested in what he could accomplish in 4 hours. To this Jim replied that he is not allowed to script his own offer, but that he must select from scripts provided by Angie's List. However, to me it was inconsequential whether the offer was for 2-people for 4 hours, because I wanted to know what could be accomplished within the parameters of the offer. All of these email communications took place on 6/16. On 6/19, Jim advised me that he would arrive between 3-4pm to personally review the project. and asked for my phone number (which I had given him with my first email back on 6/15) so that he could give me a courtesy call prior to his arrival. I sent him my number again, but this time I inadvertently left out a number. When Jim advised me of this omission on 6/21, I responded with the correct number, and again advised Jim that I would appreciate it if he could arrive toward the end of the 3-4pm time slot. As it turned out, I rushed home from my previous engagement to arrive at 3pm only to be told by my wife that Jim had arrived at 1:45 and had reviewed the situation. Today I received his email to the effect that he could do the project for $2,700, with no discussion what could be done within the parameters of the Big Deal offer. I called Jim to discuss this with him, planning to suggest that I remove the brick layer from the wall's top and have him work on rebuilding the wall. However, I got his vmail, and no return call as yet. However, I am convinced that Jim does not actually want to just work for 4 hours, but only wants to make use this offer to engage larger projects.
Response from Jim Sullivan Masonry
"I regret being ahead of schedule for my visit. I had 10 visits that day in 7 seperate cities and was simply conducting them in a geographical arrangement. I visited your site an hour early,snapped photos, sent them to you with a well explained evaluation of what your 70yr.old wall required to be restored. 4hrs of work with two men would not even prepare your siteto accept the type of pprocedures needed to start your job. thank you for your input. Jim Sullivan"
John M.
Jun 2014
Masonry Work
I think Jim did not want to do it because we live on a very steep hill (his words) -we needed some patching up on a retaining wall filling in cracks with concrete. II believe Jim was nervous bringing his equipment up on the hill. And maybe he thought it was not worth it.
Response from Jim Sullivan Masonry
"Thanks for posting a B grade for my efforts. you are correct in assuming that I did not want to risk my dumptruck and equipment and my personal safety on what I believe is a mountain trail vs. a city street that is your home that I understand you simpy enjoy the uniqueness of what it offers you.Jim Sullivan"
Jim P.
Jun 2014
Masonry Work
Very prompt and nice. However, the amount of money I had on the deal, though it seemed almost sufficient to me, was much much less than the job (for a rebuilding of our front steps).
Response from Jim Sullivan Masonry
"I truly appreciate your integrity in responding honestly and grading me accordingly.Jim Sullivan"
William A.
Jun 2014
Masonry Work, Chimney Repair
Previous contact with other masonry providers has been unprofessional--calls that went unreturned, site visits that never took place--but Jim responded promptly and visited the site that day. Work was started and completed on time and JIm worked closely with me to advise on material decisions and make recommendations that made sense for the work that was being done. For the first time in nearly 4 years of owning the house, I feel comfortable having people use my front door to enter the house.
I would definitely use his services again.
I would definitely use his services again.
Response from Jim Sullivan Masonry
"Thanks for posting your review and well written comments."
Jenn M.
Jun 2014
Masonry Work
Bad experience with the purchase from Angie's list. I was overcharged and communication to get this fixed was poor.
User Update - 6/14/14 - I DID NOT POST THIS REVIEW! I had a bad experience with Angie's List on the purchase, not with the vendor. Angie's list paraphrased my message to them and created a poor review for the vendor on my behalf. THIS IS NOT OK. A system based on the user reviews should only allow the user to post reviews. I have emailed Angie's list and asked them to make this right with both me and the vendor. I would never speak poorly of somebody who I did not work with. I am, however, waiting for this vendor to apologize to me for speaking so poorly of me (both on this system and via email) without bothering to get the whole story.
User Update - 6/14/14 - I DID NOT POST THIS REVIEW! I had a bad experience with Angie's List on the purchase, not with the vendor. Angie's list paraphrased my message to them and created a poor review for the vendor on my behalf. THIS IS NOT OK. A system based on the user reviews should only allow the user to post reviews. I have emailed Angie's list and asked them to make this right with both me and the vendor. I would never speak poorly of somebody who I did not work with. I am, however, waiting for this vendor to apologize to me for speaking so poorly of me (both on this system and via email) without bothering to get the whole story.
Response from Jim Sullivan Masonry
"Thanks for being so kind and thoughtful while posting your grades. if you were a teacher, no person in your class would graduate. as for punctuality, you bought your coupon on 5/14/14 & received a same day response from me. I visited your home 30 miles from mine 3 days after your purchase, on the same day that I visited 10 other homes, 4 of which had step restoration jobs similar to yours,whose owners thought that my price was reasonable enough to proceed to contract level. Anyway your quote was emailed 5/18/14, that is a total of. 4 days from first contact to completed quote along with several phone conversations & 9 emails. POOR COMUNICATION ????????????????"
Yong L.
Jun 2014
Concrete Repair
.
Response from Jim Sullivan Masonry
"Even though your native language is is difficult for me to understand and your busy schedule conflicted with mine to the point that several attempts at a one on one meeting failed, I looked at your requested job,sent you several photos of needed masonry repair work at your property and mailed a written quote for all of the work. please dont have a negative opinion of my efforts. as for a refund, you need to request that from Angies List. that is where your payment was sent. Jim Sullivan."
Bernard K.
May 2014
Masonry Work
It went great. Jim and his assistant made a clean demolition and removed all of the debris. Afterwards they rebuilt the steps, paying attention to the importance of the railing for my elderly mother. The steps not only look great but are solid and should last as long as we own the property.
Response from Jim Sullivan Masonry
"Thanks for posting your review."
Joanne B.
May 2014
Masonry Work
I think the company was slightly overwhelmed with numbers of responses (second time this has happened) and it caused a built-in tension to set estimate timing only when JS traveling from NH to Cambridge. I was in an uninterruptible meeting and yet Jim insisted on trying to talk to me through the window. The repair estimate came in for over $2000 which was just absurd. I will keep trying. Best, Joanne
Response from Jim Sullivan Masonry
"If I was an angies list member seeking a contractor for my home repair, I would first consider his profile which includes all contact information and his COMPANY ADDRESS. Then, before pressing the SEND button for this contractor I might consider someone closer than 30 miles from my traffic burdened overcongested inner city neighborhood who's building commission requires permits for everything from parking your work vehicle on one of their unkept pothole splattered streets to blowing your nose in public. best of luck member..jimsullivanmasonry"
Maxwell M.
May 2014
Masonry Work
Mr. Sullivan provided a reasonable quote and was able to start the job on time. That's where the good part ends.
I removed the iron railings to have them sand blasted and asked multiple times if I needed to get them modified for the new mason work. I was told it was no problem as they are.
After Mr. Sullivan and his helper arrived and started work I saw they they were in the process of hacking my Azela bush because "it was in the way". Had I not stopped them I think it would have been completely destroyed. I suggested tying it back instead, which worked just fine. They had also ripped up a lot of ground cover as well. I asked them to please be careful with my property to which Mr. Sullivan replied that it was fall and it was all dying anyway.
I arrived home that afternoon to find they had left tools and wheel barrows in one of my garden beds, blocked entry into my garage with their cement mixer. Again, I asked them to respect my property, to which I was mocked.
After about 4 days when it was time to install the railings, Mr. Sullivan admitted that he is not very good at railings, that he did not have the correct tools, and that he had to modify the railings (so that they no longer attached to the house) I would have had them modified professionally, but Mr.Sullivan just took a hack saw to them to make them fit. Apparently Mr. Sullivan cannot do simple measurements and math.
The holes where the railings mounted into the stone steps were not completely filled allowing water to pool around the posts. When I asked about a large piece gouged from the sand stone, he responded by smearing some clear caulk into the depression (yea, that's going to last!). There was cement splattered on the house which would have been easy to cleanup while still wet, but was not cleaned.
When I raised my disappointment, he responded that people don't use their front doors anyway!
Well if you want to hear endless stories from an Irishman with bad teeth while getting crappy masonry work done, then hire this guy, otherwise I suggest you look elsewhere.
I removed the iron railings to have them sand blasted and asked multiple times if I needed to get them modified for the new mason work. I was told it was no problem as they are.
After Mr. Sullivan and his helper arrived and started work I saw they they were in the process of hacking my Azela bush because "it was in the way". Had I not stopped them I think it would have been completely destroyed. I suggested tying it back instead, which worked just fine. They had also ripped up a lot of ground cover as well. I asked them to please be careful with my property to which Mr. Sullivan replied that it was fall and it was all dying anyway.
I arrived home that afternoon to find they had left tools and wheel barrows in one of my garden beds, blocked entry into my garage with their cement mixer. Again, I asked them to respect my property, to which I was mocked.
After about 4 days when it was time to install the railings, Mr. Sullivan admitted that he is not very good at railings, that he did not have the correct tools, and that he had to modify the railings (so that they no longer attached to the house) I would have had them modified professionally, but Mr.Sullivan just took a hack saw to them to make them fit. Apparently Mr. Sullivan cannot do simple measurements and math.
The holes where the railings mounted into the stone steps were not completely filled allowing water to pool around the posts. When I asked about a large piece gouged from the sand stone, he responded by smearing some clear caulk into the depression (yea, that's going to last!). There was cement splattered on the house which would have been easy to cleanup while still wet, but was not cleaned.
When I raised my disappointment, he responded that people don't use their front doors anyway!
Well if you want to hear endless stories from an Irishman with bad teeth while getting crappy masonry work done, then hire this guy, otherwise I suggest you look elsewhere.
Response from Jim Sullivan Masonry
"Upon accepting the work from Max, I informed him that before arriving, the ground vines and bushes surrounding the steps would need to be trimmed, and I would need a portion of the driveway for my equipment. he replied "not a problem".After sending several emails and numerous unanswered voice messages informing Max of my arrival time,I assumed that he had kept his end of the agreement. upon arriving at Max's property,I discovered that his driveway was overstocked with clutter. unregistered rusted vehicles, unused power equipment, tools scattered about,etc,leaving me no room for my equipment as I had requested. the work area where the steps were to be restored was unkept as when I made my first visit. my coworker and I were on the site for an hour trying to create an area close to the steps that we could safely proceed with the retoration work when the front door sprang open an a disheveled character emerged barely dressed and muttered " who the bleep are you guys,,and what the bleep do you think you're doin". I recognized this person as Max my client. well, moving on, let me say that the stepaaars were worked and completed, Max was pleased and paid me for the job and a year has passed until he finally posted his recent review. I am happy that Max has rrehabbed and received the help that he required. perhaps now he will recall the $400 reduction I offered him to seek a professional iron worker to install his 50 year old railings. jimsullivanmasonry"
DAVID L.
May 2014
Masonry Work, Chimney Repair + 1 more
Jim was excellent with communication from the point of initial contact to completion of final sealing. He replied to emails promptly and was clear on communicating the days and times he planned to be onsite.
He was always on the job site and worked hard with his teammate. They cleaned up thoroughly upon completion of the project.
The quality and care of his work is evident and I would use him again in the future.
He was always on the job site and worked hard with his teammate. They cleaned up thoroughly upon completion of the project.
The quality and care of his work is evident and I would use him again in the future.
Response from Jim Sullivan Masonry
"Thanks for posting your review."
Vanessa S.
May 2014
Masonry Work
I purchased the $399 Big Deal coupon for 8 hours of masonry work. Jim came by my house (while I was at work) and looked at the wall that I wanted repaired. He took some photos and sent me an email with his estimate for $2900. I asked if he could just work for the 8 hours and do as much as possible, but he was not able to do that. So, I asked for a refund of the $399.
Response from Jim Sullivan Masonry
"Hi (member name removed), I regret that I/we could not be of further assistance to you other than the evaluation/estimate I provided you at no cost. I assume that the explanation i provided you at your email address was sufficient. if you need further assistance or decde that you want to proceed with the work that I described, simply email me and we will resume negotiations. thank you. Jim Sullivan."
Michael M.
May 2014
Masonry Work
They emailed me to inform me that my area is outside of their service area. Getting a full refund through Angie's list.
Response from Jim Sullivan Masonry
"Thanks for posting that information. I regret that your mom's job is too far. Jim Sullivan."
Virginia M.
May 2014
Masonry Work, Chimney Repair
The quality of the work is excellent. It was done on time and on budget. The mason arrived and left at the time he stated. The mason cleaned up each day and at the end he put back in perfect order everything he had moved.
Response from Jim Sullivan Masonry
"Thanks for posting your review."
Licensing
Insured
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FAQ
Jim Sullivan Masonry is currently rated 4.6 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 9:00 AM - 5:00 PM
Jim Sullivan Masonry accepts the following forms of payment: PayPal, Check
Yes, Jim Sullivan Masonry offers free project estimates.
No, Jim Sullivan Masonry does not offer eco-friendly accreditations.
No, Jim Sullivan Masonry does not offer a senior discount.
No, Jim Sullivan Masonry does not offer emergency services.
Yes, Jim Sullivan Masonry offers warranties.
Jim Sullivan Masonry offers the following services: Brick, block, stone & concrete. Chimney building, sweeps, caps & liners. Fireplaces. Sidewalks. Patios. Stone walls.
Masonry material sales. Landscaping. Gutters. Snow removal. Roofing. Plumbing. Electrical. Carpentry.