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Pegasus Design-To-Build LLC
Kitchen and Bath Remodeling, Architects, Interior Design and Decorating,
About us
A Boston area full service design/build remodeling firm offering planning and construction of kitchens, additions and other quality home renovations. Visit www.pegdesign.net/portfolio to see more of our projects!
Business highlights
Family owned & operated
24 years of experience
Services we offer
Complete design, build & remodeling - additions, kitchens, bathrooms, master suites, family rooms, attics, basements, porches, decks & historic restorations.
Services we don't offer
Ask For Details
Amenities
Eco Friendly Accreditations
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Check
Our recent projects
- 37
Assorted photos uploaded by Pegasus Design-To-Build LLC
Reviews
4.893 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 87% | ||
| 10% | ||
| 1% | ||
| 0% | ||
| 2% |
Filter reviews by service
Showing 101-125 of 93 reviews
Francoise R.
Mar 2010
Architects, General Remodeling
They were very nice. They lost my initial call, but were very good after I called them back. They were very professional and came to the house. The person was very good. I would definitely consider hiring them for the job. The price quoted was a lot more and I have a budget too.
Noah H.
Feb 2010
Architects
They were very, very nice people. They gave us a nice estimate and were very willing to work with us. They are not in step with the economy and vastly overpriced. We had a 400 square foot area we wanted refinished and he wanted to charge us $100 per square foot. With so many people out of work I don't see how you can charge that much. As far as service and personality are concerned they are an "A". I would consider using them in the future if we had the money, their work on their website is beautiful.
Response from Pegasus Design-To-Build LLC
"PEGASUS strives to help our clients with affordable solutions to their remodeling requirements. Due to the unique requirements of every remodeling project, a square foot cost is seldom a good point for comparison. We prepared the estimate for this basement project in 2008. This basement contained a bathroom and kitchenette which would drastically skews any square foot pricing. PEGASUS works with our clients from early in the process to establish realistic budgets and timeframes for each project."
KEVIN M.
Feb 2010
Kitchen and Bath Remodeling, Interior Painting + 3 more
I am happy with the results. They were on time and everything went smoothly. I had to wait on cabinets to come in, because they came in damaged. The work lasted longer than expected because of that, but it was not the companies fault. I am happy with their quality of work and their professionalism and I will use them again in the future.
RACHELLE B.
Feb 2010
Kitchen and Bath Remodeling
It is a husband and wife team. They were fabulous; they came out and saw us, and we really liked them. They were extremely easy to work with and talk to. Their quote just came in a little bit higher than the contractor we actually chose to use. Moreover, the contractor was a personal referral. They were really good and I can?t say enough good things about them. I would recommend them.
Jessica T.
Jan 2010
Kitchen and Bath Remodeling, Architects + 6 more
Pegasus is a phenomenally service oriented firm, and they do fantastic work. We were very impressed by the professionalism and consideration of the Pegasus staff, and they managed to keep us comfortable and relatively stress free during a total upheaval of the house. The only concern I ever had during the process is that a couple of the subcontractors were less than professional, and had some workmanship and/or timeliness issues. Pegasus was mostly able to manage these concerns, and has always been willing to get the job done right.
Donna T.
Dec 2009
Kitchen and Bath Remodeling, Architects + 7 more
Overall the project went incredibly well! Pegasus does aim to please. The one caveat ( AND the ONLY reason Pegasus does not get an A+ for this job) was the hardwood floor installation in the kitchen and the refinishing of the hardwoods in our main living area ( ~ 800 sq ft) Although the installation of the floors in the kitchen was done well, the floors were not sealed before the cabinets were installed which I consider a problem in a potentially "wet" area. Also there were places on the floor which obviously were missed when the floors were sealed (it seems unlikely to me that if two coats were indeed put down that the exact same spots would be missed twice). Pegasus, always aiming to please, called their subcontractor in again to fix the problems. We moved out of our condo for the SECOND time at considerable inconvenience and returned to find the floors in no better shape and perhaps worse in some ways. I would definitely not recommend the floor guy. I had hardwoods refinished in a well used rental property last year that turned out gorgeous. I am truly very disappointed in this one aspect of Pegasus's work for us.
Elaine B.
Dec 2009
Kitchen and Bath Remodeling, General Remodeling + 5 more
Geoff, Jane and Mike were a pleasure to work with and we are so pleased with the results of our project. From design to finish, Geoff, Jane and Mike were really committed to doing the right thing. We came to Geoff and Jane with a design, but they made some recommendations that made the design even better. Though we were reluctant to change, their design expertise proved to be very valuable. We made their recommended change and it worked out perfectly. Mike, the project manager, was so responsive. Any questions or issues during construction were dealt with immediately and to our satisfaction. Mike constantly provided status and informed us of any change in plans for the day. He was focused on making sure he kept us updated, and he left messages on weekends, even when he was traveling for the weekend. The subs did great work and were professional, helpful and clean, with very minor exception. Pegasus' own carpenters were also committed to doing the right thing, making recommendations and keeping us pleased. Their end work was excellent. The final finish was slightly delayed due to coordinating some of the subs but only by a couple of weeks, which was reasonable. The way Pegasus handled the project proved to us that they were fair and honest contractors. We are looking forward to doing our kitchen remodeling with Pegasus.
JOSEPH L.
Nov 2009
General Remodeling
I appreciate that they took the time during the consolation and I will contact them for future work.
Anne N.
Feb 2009
Kitchen and Bath Remodeling, General Remodeling + 5 more
We went back-and-forth for years about whether to build an addition, what size, how to design, etc.. Having seen so many bad additions out there, we were especially worried about ruining the feel of our small 1924 Craftsman. That all changed when we met Geoff and Jane from Pegasus. (Jane is the design side of this design-to-build company.) They answered all of our many questions, addressed all of our concerns and helped us establish our priorities. Even after first calling them in, it took us a while to decide to actually move forward and Geoff was always patient and professional. He checked in on a regular basis and was always available to answer questions, but he never made us feel pressured. Given all the addition-building horror stories we have heard over the years, we are still amazed at how quickly our addition was built. We were at the "substantial completion" stage in only 10 weeks! The process itself was not painful and to our surprise we even enjoyed (!) much of it. Mike Bodek, the project manager, was with us every step of the way. He was cheerful, helpful, professional, thorough, responsive, honest and smart. He picked up his cell phone every time we called with a question, including once at 7:00 on a Monday morning. The other Pegasus employees were great and we really enjoyed having them around. The subcontractors were all top-notch and professional. Most important, we love our addition and we spend most of our waking hours in it. After so many years of agonizing about whether to add on, we are so very glad we did. We would definitely work with Geoff, Jane, Mike and the rest of the Pegasus staff again in fact, we just brought them back on board for some smaller-scale projects. Highly recommended!
Heather S.
Jan 2009
Kitchen and Bath Remodeling, General Remodeling + 5 more
We had a great experience. We were told that if you don't hate your contractor by the end of the process, you're lucky. We not only don't hate our contractor, we really like them, and would hire them back in a minute. First, Geoff/Pegasus was the only contractor to provide a bid in a timely manner. While we did manage to get one other bid (at a similar price), we had to ask several times and wait several months. Many contractors never called us back after viewing the job. Geoff and his manager Mike put together a realistic schedule for the construction. The schedule was designed to impact our family in the least way possible. This was true in practice; it's always difficult to have your house undergoing major construction, but they minimized the time that we were inconvenienced whenever possible. Mike, the construction manager, was fantastic. When we came home from vacation to find our refrigerator smack in the middle of our new hardwood kitchen floor, he came out to the house (on a Sunday) to help us move it back into place. The subcontractors were, for the most part, excellent. The electrician and plumber Pegasus uses are particularly skilled. Where there was a problem (the demolition guys demolished a bit too much) Pegasus corrected the problem promptly. The quality of work was outstanding. We feel like we got high-end construction, things done the correct way, and a beautiful finished product. Pegasus was very responsive to our needs and preferences. At no point did we feel like we weren't being heard. The company also has a fair method for accounting for changes that occur in the course of the work that affect the cost of the project. Finally, they were done ahead of time!
Thomas H.
Jan 2009
General Remodeling
Throughout the project work was scheduled. The subcontractors were very competent and did a first rate job. This included the electrician, plasterer, plumber, floor people, carpenters, framers and painters. Pegasus's project manager Mike Bodek always kept me apprised of what was to be done each day. He was always available to answer questions and resolve issues. He made sure that the project stayed on schedule and that problems were addressed and resolved on a timely and satisfactory basis.
Frank S.
Oct 2008
Deck and Porch Service
Geoffrey was very punctual with appointments. He showed me a nearby porch he was working on. The work began on time. It stretched out a bit, but weather was a factor. I am very pleased with the result.
Katherine S.
Mar 2008
Kitchen and Bath Remodeling, Windows + 6 more
I can't even begin to tell you how happy we have been with Geoff Shafer and his crew. Being without a kitchen, especially with a toddler, is very challenging. I was dreading this! This entire project was done in 2 months (aside from a few little things) but essentially we had a functioning kitchen in only 2 months! Geoff and his crew were professional and kind to work; they understood the stress that remodeling brings and kept in contact with us on a daily basis. Geoff and his project manager, Mike, are always accessible by phone or email and they promptly respond and will come by in person if needed. When work was slowed down for one reason or another we would be notified of the delay and all efforts would be made to get back on schedule either by working on an off day or sending in an extra person. The carpenters on the crew pay such attention to the smallest details and do beautiful finish work! We are already planning our next project which we will start later this month!
SEAN F.
Feb 2008
Kitchen and Bath Remodeling, Plumbing + 8 more
Overall the project went very well. Geoff always returned calls promptly and came over whenever we asked. We had the 2nd floor bathroom completed first and then moved upstairs while the 1st floor bathroom was completed. As with many projects, this one took longer than anticipated due to scheduling of sub-contractors. We were surprised at how much cleaning up we did after each sub-contractor. Geoff's own crew was good at cleaning up. All the sub-contractor's were good at their work, the tiler and electrician in particular. We learned that we should have been around more frequently when the plumbing sub-contractor was doing work so that we could answer questions. The plumber had the tightest schedule. The plasterer did an excellent job but did not clean-up as well as we would have liked. It was a good move on our part to be home when all the accessories were installed to ensure preferred placement.
MATT C.
Jan 2008
Kitchen and Bath Remodeling, Flooring Sales and Installation + 3 more
I called Pegasus and got an answering machine. My call was returned a couple of days later and after about 10 minutes on the phone, he said he wasn't really interested in doing the job because it wasn't a complete gutting/redesign. Business must be really good, because it sounds like he doesn't need the money.
ROBERT R.
Oct 2007
Deck and Porch Service
From beginning to end, Pegasus was an excellent choice. Geoff Shafer, the principal, was at all times pleasant to work with. He initially presented us with various design possibilities, and adjusted the design proposals to accommodate both our space and aesthetic needs. Actual construction was performed with great care and attention to detail. Materials used were of the highest quality, including some upgraded materials used by Pegasus, without additional cost to us. In the course of construction, Geoff showed great sensitivity to conform to our personal needs, such as performing interior work on Saturdays so as to minimize the time we had to take off from work. Even small matters, such as clean-up after the construction day, were well tended to. We experienced none of the "horror shows" that one so often hears about. When construction problems did come up, as they invariably can, Geoff was quick to respond and offer solutions. The final product is attractive and very well built.
KAREN B.
Oct 2007
Interior Design and Decorating
AWFUL! We were 1 month from the start of the kitchen when Geoff finally sent a proposal - for $140,000! (not including countertops!). The proposal was not a detailed line-by-line list, and had charges for plumbing in multiple places. When I questioned Geoff on the differences, he said our cabinets were much more than he expected. Denyne's design would have cost $43,000 in custom cabinets. Geoff also said that he marks up the cost of products for kitchens approximately 30% - to cover his overhead and profit - IN ADDITION to the actual labor costs! Geoff was defensive, disagreed that he had discussed a price of $75,000-$100,000, and completely forgot that Denyne said she had learned a new design program on our kitchen! I suppose a cost of $1,500 to learn about the way Geoff works with clients is relatively cheap! Unless you want to open your checkbook 40% above the price he quotes, get everything in writing - and then watch out anyway! Response To Company?s response to this report: The cabinets were outside of what we were discussing, the designer told us she was learning a new design program. In-fact when they made the presentation, they were pretty unclear and she had to constantly start over because the new design program. The fact that he stated he sat with us and the designer was not true at all. We met with him after we sat and spoke with her. She came to give us the presentation and could not get it to work correctly, so we went into the office. After her presentation, we started to take things away. After that is when we spoke with him.
Response from Pegasus Design-To-Build LLC
"PEGASUS STRIVES TO ESTABLISH A REWARDING RELATIONSHIP WITH EACH OF OUR CLIENTS. I WOULD LIKE TO OFFER THE FOLLOWING CLARIFICATIONS TO THE POST. DESIGN WORK WAS THE ONLY SERVICE PROVIDED. THE FINAL BILL WAS $1500 AS AGREED TO BY THE MEMBER. INITIALLY I INFORMED THE MEMBER THAT HER KITCHEN WOULD COST APPROXIMATELY $75-$100K AND THAT A FIRM ESTIMATE COULD BE PROVIDED ONCE SHE DEFINED THE SCOPE OF THE PROJECT. SHE CHOSE TO USE OUR DESIGN SERVICES AND TO USE HER OWN CABINET SUPPLIER. SHE INCREASED THE SCOPE OF WORK BY MOVING A BATHROOM, USING HIGH END CABINETRY AND OTHER ENHANCEMENTS OUTSIDE OF OUR ORIGINAL DISCUSSION. THESE CHANGES RESULTED IN A PROJECT PROPOSAL OF $140K. THE MEMBER STATES INACCURATELY THAT OUR DESIGNER WAS “LEARNING ON THE JOB.” OUR DESIGNER HAS BEEN USING THE DESIGN PROGRAM FOR OVER 4 YEARS AND COMPLETED MORE THAN 40 PROJECTS. THE MEMBER STATES THAT THE DESIGN WAS “MUCH MORE FANCY” THAN HER ORIGINAL REQUEST. I SAT WITH THE MEMBER AND OUR DESIGNER FOR MANY HOURS AS SHE ADDED THESE “EMBELLISHMENTS.” ULTIMATELY HER DESIGN CHOICES CAUSED THE INCREASE IN THE PROPOSAL AMOUNT. THE PROPOSAL FOR THE KITCHEN WAS SENT UPON HER RETURN FROM VACATION. PEGASUS PROVIDED A DETAILED 2 PAGE PROPOSAL THAT INCLUDED A SINGLE PRICE FOR PLUMBING. FORTUNATELY, AS OUR REVIEWS SHOW, THIS IS NOT A TYPICAL EXPERIENCE WHEN DEALING WITH OUR COMPANY. I INVITE YOU TO VISIT OUR WEBSITE FOR MORE DETAILS ABOUT PEGASUS."
Randall D.
Jul 2007
General Remodeling
I had a 1st floor washing machine fail and cause significant damage to my finished basement. I searched Angie's List for contractors and selected three to solicit estimates. Of the three, Geoff, the owner, responded promptly to my emails, provided timely estimates and was very helpful in helping me to understand the full scope of the work that was required. Geoff, was the highest of the three estimates that I received, but I found him very personable and he stressed 100% customer satisfaction before the final payment is made. Having just gone through a horrible experience building my now three year old house I didn't find contractors very ethical. I paid for the peace of mind and was not disappointed. I was up against a deadline for having my basement restored and Geoff did the work when he said he would and I was able to completely restore the basement by my deadline.
ELENI P.
Dec 2006
Kitchen and Bath Remodeling, Plumbing + 1 more
Pegasus was a fabulous partner from start to finish. Helped me to design the room, create a workable budget, and select the right fittings. Because of structural difficulties (chimney in way, we had to make some changes along the way. Geoff Shafer worked closely with me to make sure I ended up with exactly what I wanted while living within my budget.
ELENI P.
Nov 2006
General Remodeling
Geoff Shafer is absolutely the best contractor I have ever worked with, by far. And I emphasize "worked with". I've had numerous contractors in my life as I've always lived in "fixer-upper" houses, and never had such a positive experience. Geoff operates as a true partner. Your design is his design, your budget is his budget, and your problems are his problems. At each turn,and there were many, with little and big glitches. Geoff worked with me to figure out the best solutions and get the job done, within my budget. It always felt like we were working as a team. While I appreciated his knowledge, integrity and experience, mostly it was his help and patience throughout each big and little decision that I had to make that I most appreciated. Also, having Pegasus do the design work was fortuitous, since the glitches necessitated redesign along the way, which they did as a matter of course. It would have been costly to have an outside designer come back as often as I needed.
DIANE E.
Oct 2006
General Remodeling
This remodeling project was my first experience of this kind and I feel that it was an extremely successful venture and that my money was well spent. Geoff Shaefer and his Pegasus crew are honest, professional and a pleasure to work with. The subcontractors chosen did an excellent job. Everyone was very accessible and if any issues or concerns arose, they were addressed promptly. Throughout the entire project I was listened to and kept informed. Over the course of several months my house was transformed into a home that my family and I love and one that we are extremely proud of.
Monica D.
Jul 2006
General Remodeling
It was a very good experience. Their pricing is competitive, but we got a good value for the money. They were wonderful to have around. I thought the subcontractors were excellent, and when I had a very small problem with one, they were very responsive and validated what I said. It wasn't perfect all the way through, but any problems were dealt with well and promptly. Everybody who worked on the project was excellent.
JUDITH R.
Nov 2004
General Remodeling
THESE ARE HONEST AND VERY TALENTED PEOPLE WHO ARE A PLEASURE TO WORK WITH. THEY TOOK A VERY COMPLICATED JOB AND DID IT WHILE WE WERE STILL LIVING IN THE HOUSE AND MADE IT ABOUT AS PLEASANT AS THAT SITUATION CAN BE. THEY WERE VERY RESPONSIVE TO OUR QUESTIONS AND CONCERNS.
Licensing
Insured
Licensed*
Trade License Number
CSFA-084574
Trade License Locale
MA
Trade License Authority
Massachusetts Board of Registration of Architects
Trade License Expiration
05/10/2027
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FAQ
Pegasus Design-To-Build LLC is currently rated 4.8 overall out of 5.
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Pegasus Design-To-Build LLC accepts the following forms of payment: Check
Yes, Pegasus Design-To-Build LLC offers free project estimates.
Yes, Pegasus Design-To-Build LLC offers eco-friendly accreditations.
No, Pegasus Design-To-Build LLC does not offer a senior discount.
No, Pegasus Design-To-Build LLC does not offer emergency services.
Yes, Pegasus Design-To-Build LLC offers warranties.
Pegasus Design-To-Build LLC offers the following services: Complete design, build & remodeling - additions, kitchens, bathrooms, master suites, family rooms, attics, basements, porches, decks & historic restorations.
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