Approved ProThis pro has maintained an average of 4.5+ star throughout their time with Angi.
This pro has maintained an average of 4.5+ star throughout their time with Angi.
About us
MasonWorks specializes in design and construction of all types of stone and brick patios, walls and walkways, steps, decks and porches, outdoor kitchens and water falls, garden and retaining walls. From the first consultation to the final touches of each job, you will be in excellent hands. With more than three decades of experience, MasonWorks will assist you in every stage of the project, from materials choice to furniture selection. Your dream of owning an elegant and relaxing backyard retreat can become a reality. Family owned. Additional contact name - Jeff Souza. Additional e-mail - [email protected]. Angie's List Award winning since 2009. Additional area served- Boston Metro, North sure and West
Business highlights
Eco Friendly
Family owned & operated
Emergency services offered
37 years of experience
Services we offer
Design & Construction - Outdoor Stone & Brick Work, Driveways, Parking Lots, Patios & Walkways, Walls & Stairs, Interior & Exterior Waterfalls & Water Gardens, Landscape Design, Lawn Care, Seasonal Maintenance Programs, New Lawn Installation, Shrub & Flower Bed Care, Irrigation Systems, Spring & Fall Cleanup, Snow Plowing & Removal.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 36
Assorted photos uploaded by MasonWorks LLC
Reviews
4.9546 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 93% | ||
| 3% | ||
| 2% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 51-75 of 546 reviews
JACK O.
May 2020
Pavers and Hardscaping Service, Homebuilders
It went perfectly. The crew came and put completed the task in one day! It looks great.
Response from MasonWorks LLC
"Great working with you Thanks a lot"
William L.
Dec 2019
Masonry
I can't praise Jeff and his team enough. They were all professional throughout; the pre-work assessment was conducted promptly; the work team was courteous and efficient and the work was very well done. They replaced the front steps to our building and relaid the stones around it -- not a large job, but one that we really wanted done right so it wouldn't be a concern for a long, long time. Initially, I was able to reach Jeff easily. He came for the evaluation within two days and completed it quickly, along with some helpful suggestions about related matters. What he gave me was a *quote*, not an "estimate", meaning that was what the price would be. Moreover, he followed up one day after that with a contract for me to evaluate. (This sounds simple, but even at that level, not all contractors do this: one said he would come but didn't after promising "next week" three times; another came and examined things but I never heard back from him.) The contract itself was fine, and accurately reflected our discussion. When the time came for the work, the team was courteous, skillful, and efficient. They were helpful when questions came up, such as when the scope of the work had to be extended somewhat (because the codes had changed since the steps were first built). We also worked out an improvement to the drainage of the area before they started, which was effective and turned out to be very important. The extra cost of the change order was quite reasonable. The overall cost was also very reasonable. Another contractor had given an estimate of 30,000 for the entire job while Jeff's quote was 15,300. With the additional work (plus permits from the city of Cambridge, which had not been expected), it came to about 20,000. I considered that perfectly reasonable. Overall, our association, and I myself, were very, very satisfied with the entire experience. I will certainly call on Jeff and Masonworks again the next time we have any work to be done. I can recommend them without qualification and would give a reference to anyone who wanted one. P.S. The work was done in August, 2018. As of December 2019, there's been no hint of any problem with it.
Response from MasonWorks LLC
"Great working with you"
Nicoli A.
Dec 2019
Pavers and Hardscaping Service, Landscaping
The team did an excellent job. They worked past dark every day and finished much faster than I expected. The work was very nicely done. (Sorry, didn't get a picture of the finished back patio before snow covered it!)
Response from MasonWorks LLC
"Great working with you. Thanks a lot"
Matt S.
Nov 2019
Masonry
I wouldn't recommend working with MasonWorks. Junior, their salesperson, is unprofessional and couldn't clearly communicate how their scheduling process works. Not only did it take weeks for them to just get to the property to provide me with a quote but - after confirming they'd get me on the schedule - I called back to learn that never happened (OOPS!). In fact, despite waiting a month, it could now be 4-6 weeks to get in the job, and it now could be too cold to do it at all. This is, again, after confirming the job would be scheduled in mid-to-late November. If they are this unreliable and unprofessional with their scheduling, how would they be doing the job and delivering quality results??? Avoid MasonWorks, save yourself the headache of getting yanked around by a company that can't deliver on what they promise.
Response from MasonWorks LLC
"Nothing could be further from the truth. Some people wait to the very end of the season to call as if it is an emergency that we have to respond right away. Life is planned and we can’t plan for anyone but for ourselves. Our quotes goes out the same day or the day after, safeguarding sometimes we have a personal problem, which is rather rare, or we misspell the email address. This review is, by a further stretch, a lie."
Jason M.
Aug 2019
Masonry, Pavers and Hardscaping Service + 8 more
Masonworks does excellent work. They did a large project for us throughout this summer, and we are happy & appreciative for everything they did. This includes: - New patio - New deck - Removal of 30+ tree stumps - Spreading loam + leveling the ground - Seeding grass - Installing drainage + a retaining wall near our basement I would use them again and have already recommended them to several friends and family members. Jeff and his team operate with high integrity and great craftsmanship. I strongly recommend Masonworks.
Response from MasonWorks LLC
"Great working with you Thanks a lot"
Michael H.
Jul 2019
Masonry, Chimney Repair
I had hired Masonworks 2 years to rebuild a section of retaining wall. This time they rebuilt (and moved the slightly to widen the driveway) another section of wall, as well as repointed the exposed chimney in the basement and rebuilt the chimney above the roof line.
Joseph J.
Jul 2019
Masonry, Pavers and Hardscaping Service + 1 more
Excellent workmanship and very neat. They installed a granite front steps and front walkway. They were a bit delayed because of the wet spring in starting but it was most definitely worth the wait. I have received numerous compliments from my neighbors These guys are the real deal. I recommend them unequivocally. This is the second major job they did for me in 2 years.
Response from MasonWorks LLC
"Great working with you again. Enjoy it. Cheers"
Jonathan M.
Jun 2019
Masonry
Did a great job redoing the steps. Construction blends well with existing steps and seems very solid. Did a great job prepping the site and spacing everything out so even unlike prior steps. Very happy with finished product. A bit behind starting due to all the rain, but worked quickly and hard (12 hour days and on Sat) to get things done quickly.
Response from MasonWorks LLC
"Great working with you. Hope you enjoy it. Thanks a lot"
JAMES C.
May 2019
Masonry, Concrete Pouring and Repair + 2 more
I received a written quote from Jeff@masonworks to install a new concrete floor in an existing 12 x 18 detached garage. I made it clear in my request for quote that the existing 'floor' is loose gravel/stones. The quote described the work to be done at a cost of $3,940, which was nearly twice that of other quotes I'd received for the same work. On closer review, the quote provided for demolition and disposal of existing concrete floor, which is incorrect; there is no concrete floor, so I contacted Jeff to inform him of the error, and requested a revised estimate assuming it would reflect a lower cost given the floor is loose stones which can be reused as base material for the concrete, but Jeff replied that there would be no difference, that "it really doesn't matter for us. Removing or not removing a concrete one [floor][won't] change it. The crew have to stay there for the same time." Sorry, but I strongly disagree. Swinging a sledge hammer and having to raze, remove and dispose of a concrete floor is far more laborious and time consuming than not having to deal with it at all, and should have resulted in a lower cost estimate for the project. I appreciate that Jeff took the time to render a written quote, and I can't comment on the quality of his work, but his pricing is not commensurate with others for the same work because his quote didn't accurately reflect the scope of work required for my project.
Response from MasonWorks LLC
"I really don’t want to make a comment on this review. It should have never been posted or allowed to be posted. My cost is my cost. I don’t have to apologize for my cost. We deliver high-quality products. There’s no reason for somebody to be giving a bad review on a quote. I wish him luck."
CATHY C.
Mar 2019
Masonry, Pavers and Hardscaping Service
The project went very well. Timing and budget were met. More importantly, I had a curvy design (drawn on graph paper) and a new material in mind (recycled rubber pavers, now offered by Azek). Unlike many of the contractors I spoke with, Jeff from MasonWorks was willing to work with my design and this unfamiliar material that involved laying plastic grids over the compacted base and then installing the pavers. The pavers themselves could be cut with a woodworking tools. I wanted a dogwood blossom design on the entry and main patios which required a lot of diagonal cuts. I didn't want to pay for the extra labor to make that happen, so MasonWorks team laid the pavers in a random pattern and gave me a few days before applying the sand to lock in when I was able to cut and rearrange the pavers to make my design. I am so thrilled with the result. I had wanted a deck, but the raised terrace was a great solution that didn't conflict with zoning. The work was done in 2011 and, 8 years later, it is holding up really well, even though I did dig out the base material pretty close to the edge of the pavers to allow for more planting. The first photo is from 2018. The others are from 3-5 years ago.
Response from MasonWorks LLC
"Wow. Great to hear that you are happy with the work. I hope you’ll enjoy fir a long time. Thanks a lot"
David F.
Mar 2019
Masonry, Pavers and Hardscaping Service + 2 more
MasonWorks did great work evaluating the scope of repair work for my one story exterior brick and bluestone steps, and were very attentive to detailing and quality during the reconstruction. I would work with MasonWorks again, and would recommend them to others.
Response from MasonWorks LLC
"Thanks a lot We appreciate your patronage."
Robert M.
Mar 2019
Concrete Pouring and Repair, Deck and Porch Service + 3 more
The pace set was rapid. There were a number of annoyances. I was promised a week on the phone to empty the storage area under the porch. I only got a day. Questions about the extent were often answered with "Is it in the contract?" The workmen asked to borrow my tools. When I complained, I was told it was a normal thing to do. Communication was difficult as the foreman was often offsite and many of the workmen only spoke Portuguese. When the main work was completed, I learned about it when the main office called to ask if everything was finished. As my rain gutter still lay in my front yard, I answered no but was required to email pictures before they put it back up. The railing was not painted, but as that detail was "not in the contract," I hired a painter to complete. The painter discovered unfilled holes around the top of the pillar and a number of other minor unfinished details. After the go round with the gutters, I decided to have the painter complete them. After several rains, it was clear the concrete stoop was tilted to drain into the storage area. This time I emailed Masonworks and, after a go around, they said they'd come around. I never heard from them again on that issue. I've temporarily put up sand bags to keep the driveway from draining onto the stoop. Roughly a year later, a contractor for a room renovation noticed one of the pillars bowed in the process of structural failure. At my request, the second contractor shored it up and brought in a structural engineer to evaluate. All three pillars were undersized (4x4 vice 4x6). The overhanging garret above would have eventually fallen onto my front yard. Decision time for me. I decided that I did not want a contractor who could make such a mistake to repair it. I considered but decided against legal action. So I gave the second contractor the work at a cost of about $10,000. That was the end of it as far as I was concerned. However, frequent requests for a review began appearing in my email. So I emailed Masonworks, described the situation, how I resolved it, and asked him to do what he considered the "right thing" by his honor. His first response was that I should call in two weeks when his vacation ended. In a few more emails, I attempted to resolve assumptions he made about what I expected. I repeated that the "right thing" was up to him. I failed. His last "right thing" was to blame me for the structural failure. As far as I am concerned the issue is closed. I cannot recommend Masonworks again.
Response from MasonWorks LLC
"We built this porch in 2017. We never heard a single complaint from the owner. I must say that the porch was built under a permit and was inspected by the Building Inspector. If anything happened the owner should have called me and we would have fixed it. Instead he emailed me telling me that in 2018 he spent $9,980.00 “repairing” the porch. No proof of any damages was sent to me. Masonworks had no warning or a chance to amend any issues, if there was any. I find it strange that after two years this client comes up with this lengthy complaint which I never was never made aware before. He was delighted with the work and even recommended Masonworks to one of his neighbors. I must say that it is absolutely impossible that both me, my foreman that has 20 years field experience and the Building Inspector to have failed or missed anything that could result in such of an expensive “repair”. In regards of his ever lasting list of minor cries all I can say is that we owe plenty of tools and we don’t need to borrow anything from him or anyone. It’s our policy not to borrow tools. How can he remember these mundane details after two years? Maybe it is just a creation of his mind such as the “repair”. Masonworks would never fail to respond to any complaints should we be made aware of them. I can’t do anything if I don’t know about it. This is the case here. I wasn’t told and the client provided no evidence of anything but emailed me after 2 years demanding $10,00.00. Kind of strange situation to say the list. Cheers"
Dana G.
Feb 2019
Masonry, Snow Removal
Excellent. We have used Masonworks for snowplowing driveway and walkways at our Newton home for many years and always satisfied with their work. Excellent communication, reliable, responsible, nice people to work with. We always get plowed out in time to get out for the morning commute. Respond quickly to phone or email.
Response from MasonWorks LLC
"Thanks a lot. We appreciate the feedback Cheers"
Kevin M.
Dec 2018
Masonry
Very well. We weren't sure who to even use at first but glad we went with Masonworks, The stairs look great. They work easy to work with, very professional. The workers worked very hard and when we had an issue where the landing area couldn't handle granite, they had a carpenter come in to finish who I would also recommend. I am going to redo my patio at some point and would definitely use them again.
Response from MasonWorks LLC
"It was great to be of help to you. Thanks a lot for allowing us. Cheers"
Eric F.
Nov 2018
Masonry
Great experience. One of the best contractors I've ever worked with. The steps look great, both Jeff and Bruno were very responsive and easy to work with, and they followed though with everything we discussed both during and after the job was done. I really felt they went above and beyond with every aspect of what they did from scheduling and communication to quality work and cleanup after.
Response from MasonWorks LLC
"Great working with you. We appreciate the patronage Thanks a lot"
Linda M.
Oct 2018
Masonry
Awful. There was a miscommunication in forwarding the invoice for payment which I did not know and today one of the employees called me and said Jeff would take legal action. I simply forwarded the situation to Jeff and his response was to tell me to "breathe lady" and that they will not stop calling, emailing and texting me until the check is received. It is 14 days since the job was complete and they OFFERED to send a last invoice after RECEIVING a $900 deposit. They have corresponded with me 9 times TODAY so far!!!!!! So unprofessional and unnecessary I told them first call today the check would be mailed immediately and they won't stop calling, emailing and texting. Will never used them again or recommend them.
Response from MasonWorks LLC
"Wow. Go figure certain people. Job has been finished for almost a month. I emailed the invoice and never got a response from her. We called today again to get paid for a job we finished and she blows up for no reason. I’m sure one wants to get paid for a job done. Frustrating to deal with unstable personalities. Life goes on."
Faye M.
Oct 2018
Masonry, Stone and Gravel + 3 more
MasonWorks was great, I had gotten two quotes and while their's was a little higher I went with them since they seemed more organized and professional and I am glad I did. They kept in contact when a stretch of bad weather delayed them and still completed it in a timely manner. They exceeded my expectations and I would I definitely recommend them and I'd use them again.
Response from MasonWorks LLC
"Great working with you. Cheers"
BARBARA K.
Oct 2018
Masonry, Pavers and Hardscaping Service
Project was completed in a day and looks beautiful.
Response from MasonWorks LLC
"Great working with you. Thanks a lot"
Rose S.
Oct 2018
Masonry
I claimed a deal from Angie's list. They responded saying that they would call. But never did.
Response from MasonWorks LLC
"I did call back twice and left one voice message. Never got a call back."
Nikolaos S.
Sep 2018
Masonry, Stone and Gravel + 1 more
It went really well. The team came in, did excellent work, cleaned after themselves. Very happy with the result.
Response from MasonWorks LLC
"Great working with you. Thanks a lot"
Ken M.
Sep 2018
Masonry, Stone and Gravel + 6 more
Jeff Souza the owner is very knowledgeable and helpful in design, also very open minded to our needs. Price was very fair. Crew of John, Alan, and Humberto were excellent. Top notch skills of masonry. Very professional and friendly. Bruno was site manager who came out initially to go over project and point person as project progressed and was very helpful and patient going over everything. Would hire again and highly recommend.
Response from MasonWorks LLC
"Great working with you. It was a pleasure"
CHRISTOPHER A.
Sep 2018
Masonry, Pavers and Hardscaping Service + 1 more
We hired Jeff in early 2017 to do a front wall, back patio, and landscaping on a backyard. His team did a very nice job, helping us plan the whole project out and recommending stone for each step. We have been very happy with the quality of the work, and all of Jeff's recommendations on the look were spot on -- it looks great. We had some side projects Bruno did that took a while to get right, but at the end of it all Jeff stood by the work and I was happy to have worked with him. The quality of the work is what stood out and that is what you are paying for in stone work, and its clear Jeff knows how to deliver a good quality product.
Response from MasonWorks LLC
"Great working with you. We appreciate the patronage. Thanks a lot"
Ann Y.
Aug 2018
Masonry
Very professional in all categories, and we are well satisfied with our new front steps.
Response from MasonWorks LLC
"Great working with you. We appreciate the opportunity to serve you. Thanks a lot"
Candice D.
Aug 2018
Masonry, Pavers and Hardscaping Service + 1 more
Jeff and his team were very professional. The guys worked really hard and put in long days. The project was finished on-time and on-budget. Masonworks left my property immaculate. I have received numerous compliments from friends and neighbors on their work.
Response from MasonWorks LLC
"Great working with you. It was our pleasure to be able to help you. Thanks a lot"
Chris M.
Jul 2018
Masonry, Pavers and Hardscaping Service + 3 more
I've worked with several landscaping/hardscaping companies over the years and Masonworks are THE BEST, by far. Very professional, reasonable price, and outstanding quality of work. They did a big job for us this summer - installed a paver driveway, paver patio, paver walkways, bluestone patio, drainage system, sod, and irrigation. The pavers (Cambridge Kingscourt) look great - perfect layout/patterns, great attention to detail in the cuts, graded perfectly. Bluestone patio looks great too. They also do a great job with the stuff you don't see, like the excavating, soil compacting, cementing, etc so everything should look great for years to come. I've received a lot of compliments from the neighbors! I highly recommend Masonworks.
Response from MasonWorks LLC
"Thanks a lot for allowing us to help you with this project. We really appreciate the preference"
Licensing
Bonded
Insured
Licensed*
Trade License Number
CS 076715
Trade License Locale
Massachusetts
Trade License Authority
Massachusetts: Contractors - Public Safety
Trade License Expiration
03/08/2024
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
MasonWorks LLC is currently rated 4.9 overall out of 5.
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 8:00 AM - 1:00 PM
MasonWorks LLC accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
Yes, MasonWorks LLC offers free project estimates.
Yes, MasonWorks LLC offers eco-friendly accreditations.
No, MasonWorks LLC does not offer a senior discount.
Yes, MasonWorks LLC offers emergency services.
Yes, MasonWorks LLC offers warranties.
MasonWorks LLC offers the following services: Design & Construction - Outdoor Stone & Brick Work, Driveways, Parking Lots, Patios & Walkways, Walls & Stairs, Interior & Exterior Waterfalls & Water Gardens, Landscape Design, Lawn Care, Seasonal Maintenance Programs, New Lawn Installation, Shrub & Flower Bed Care, Irrigation Systems, Spring & Fall Cleanup, Snow Plowing & Removal.