CITIZENS BANK

.

|Most employees I have had to deal with her very pleasant, helpful and businesslike. |I find their online banking i.e. mailing payments etc. is very difficult for me to work with.

If you're looking for a motgage, stay away from Citizens.

I have a pretty consistent experience when I visit any of the branches. They tend to hire friendly tellers and management and tht makes for a pleasant experience when it is needed to deal with an issue that may arise. I could give them a good report.

Their customer service has varied, but I'm perfectly happy with them.

We joined Citizens bank in ~2002 because our previous bank charged a lot of fees. We had been happy with them until recently, when we had a series of frustrations with them. (1) In the purchase of a second home, we had our mortgage lined up with them, pending an appraisal. The appraisal came in much lower than expected, such that the loan wouldn't be approved. However, it was clear that the appraisal was out of line. The mortgage rep asked me to provide alternative comparative properties for consideration; I did so, and then nobody returned my calls or emails again over the next two months. I should note that another bank (a community bank) ended up writing our mortgage (the appraisal was much more reasonable and in line with the actual market). (2) I was cold-called by a bank rep asking me if I wanted to get a lower rate on my home equity line of credit on our primary home. I spent 20 minutes on the phone with him, they pulled a credit check, and everything was fine, until they informed me that the appraisal of the house was not sufficient to write the loan. This, despite the fact that we had just re-financed the primary mortgage 10 months prior, and the house appraised at nearly $100k MORE than what the Citizens Bank appraisal came in at. So, he wasted my time and dinged my credit history for no reason. Finally (3) I realized that we were paying a lot in fees, and that, now, the bank rewards program (Green Checking) was ending, but, for a fee, we could opt back in. Ironically, when we started transferring our money to another local bank, we had a low balance in our checking account. Our Checking account overdraft protection annual fee $30) was charged to our checking account, which overdrafted the account, triggering a second overdraft fee. That was enough for me to be sure that we made the right decision leaving Citizens Bank.

Highly recommend. Always polite. Stop and Shop locations with extended hours make banking a pleasure.

I made the mistake of trying to make my first deposit through an ATM and that caused it to go into fraud status so my account was frozen. I couldn't take any money out of it, even though my work direct deposit was going into it. I was told it was going to be frozen for two days, then five days, then 10 days and it ended up being 30 days for checks I deposited which cleared in ONE day. During this ordeal they accused me of being suspicious ? What? I m an average Joe. I ve never done anything suspicious in my whole life! This has been such a disaster.

VERY INFORMATIVE, ANSWERED MANY QUESTIONS EVEN THOUGHT THEY KNEW THERE WASNT LIKELY TO BE A PROFIT INVOLVED

unknown