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ACE Handyman Services of Greater Boston
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
After serving the Greater Boston and MetroWest markets for 14 years, Handyman Matters of Greater Boston is excited to join forces with ACE Hardware to re-brand as ACE Handyman Service Greater Boston! ACE Handyman Services has been serving the Greater Boston and MetroWest areas since 2005. In that time we have completed over 6,000 jobs for more than 2,500 customers. We are proud that 50% of our on-going business comes from customers we've done business with in the past. We are an 11-time Super Service Award winner!
Business highlights
20 years of experience
Services we offer
Remodeling – General & Bathroom. Doors & Windows. Carpentry. Drywall Installation & Repair. Flooring Installation & Repair. Interior & Exterior Painting & Staining. Ice & Water Damage. Seasonal Services.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6477 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 2% |
Showing 401-425 of 477 reviews
Kavita B.
Dec 2012
The rep arrived on time (one minute early, actually). Rang the doorbell, discussed in detail what I wanted done, and went to work. He went out to buy what was needed first, didn't make a big deal of my not having the necessary stuff, such a relief! He'd call me outside once in a while to take a look for approval. I was not charged extra for those times.
If you need handy work done around the house, inside or outside, I recommend these guys with full confidence. There is no hyping up the work you need, or the prices, no rubbish about what can't be done, no whining about how difficult it is, and how they may not be able to complete the job. They are straightforward, honest and hard working.
Thank you Handyman Matters!
If you need handy work done around the house, inside or outside, I recommend these guys with full confidence. There is no hyping up the work you need, or the prices, no rubbish about what can't be done, no whining about how difficult it is, and how they may not be able to complete the job. They are straightforward, honest and hard working.
Thank you Handyman Matters!
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and very kind report! It was our pleasure to help you decorate your home for the holidays. Please let me know if we can be of any further service. Happy Holidays!"
Lisa Z.
Dec 2012
This was a very positive experience for us. Handyman Matter's workmanship was excellent. The gentleman who did the work did a very professional job. He offered an excellent suggestion to replace the trim with a vinyl replacement rather than wood. The area he had to replace was especially susceptable to ice and snow accumulation. The vinyl material, he told us, would last forever. We worried about the look but to be honest, it is as good or better than wood. We were extremely pleased with every aspect of the work and would hire him again without any hesitation.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind report! Vinyl replacement trim is a great option for many rot repair projects, I am glad that you are happy with the end result. Please let us know if we can be of any further service."
LARRAINE F.
Dec 2012
They hung some top track for shelving. It went very well.
Response from ACE Handyman Services of Greater Boston
"Thank you for taking advantage of our Big Deal! We look forward to working for you again sometime."
Rhonda W.
Nov 2012
The guy showed up on time and the he was very professional. Their price was comparable and it was a good experience.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review. We look forward to working for you again."
Rebecca S.
Nov 2012
Great, Rich worked incredibly fast and was an extremely professional carpenter.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind report. Please let me know if we can be of further service."
Christina J.
Nov 2012
Scheduled service with Bob to be done on the 14th - was very happy with his response, quote and his plan. It seemed great until I waited an hour and a half for someone to show up (was over 2 hours late for work which was frustrating). My spouse called and Bob was pretty sure he'd let us know that he had to reschedule.... Bob called back when he was able to check and let us know that he must have forgotten to tell us they had to cancel the date of service.
2 weeks later he calls to see if we want to reschedule, after letting us know he failed to inform us the original date of service had to be cancelled and barely made an effort to apologize or to express urgency in fixing the issue. I definitely didn't feel like rescheduling.
He seemed nice, but the fact that I had to sit around waiting for someone to show up who wasn't planning to be at my home in the first place was extremely unprofessional.
My advice would be to call the day before to make sure someone is planning to be at your house!
2 weeks later he calls to see if we want to reschedule, after letting us know he failed to inform us the original date of service had to be cancelled and barely made an effort to apologize or to express urgency in fixing the issue. I definitely didn't feel like rescheduling.
He seemed nice, but the fact that I had to sit around waiting for someone to show up who wasn't planning to be at my home in the first place was extremely unprofessional.
My advice would be to call the day before to make sure someone is planning to be at your house!
Response from ACE Handyman Services of Greater Boston
"we truly apologize for missing your appointment. We work hard to maintain our schedule. Not an excuse, but rather an explanation - our schedule was thrown into a mess with the hurricane in October; several customer had significant tree damage to be repaired and some of staff members were unable to get to work for a day or two. There were numerous reschedules to be made every day. Apparently we may have missed calling you to reschedule, for that I apologize. Our schedule has settled down and I am confident that we are able to commit to our usual standards of service going forward."
Gail N.
Nov 2012
I used this company twice--once through an Angie's list big deal and once on my own. I had a very good experience with this company. They arrived on time, did the work competently, and were pleasant to deal with. They are a little expensive at $85 an hour. But I am completely satisfied with the work.
Response from ACE Handyman Services of Greater Boston
"Thank you for your on-going business, we look forward to working for you again."
Lisa A.
Nov 2012
Chad was punctual, professional, courteous, and competent. He took the time to explain what he was doing and why.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business, it was a pleasure working for you. Please let us know if we can be of any further service."
Claire M.
Oct 2012
excellent richie was very competent ....he said "i can fix anything" and he is right
Response from ACE Handyman Services of Greater Boston
"Thank you for your business, please let us know if we can be of any further service."
Tim J.
Oct 2012
Mark, the handyman who came out to do the job for me, was terrific. Such a pleasant guy, and he did such a good job. I would thoroughly recommend Mark, and Handyman Matters, to other people looking for Handyman services.
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal! Please let us know if we can be of any further service."
Carole A.
Oct 2012
Fantastic! The man who came to our house, Mark, was a true professional and craftsman. He walked through each item that we wanted done to understand what we were looking for, and offered suggestions. He even noted some areas that we had not seen, like the front door not being installed properly, or the screen door on the sunroom being warped. Mark was prompt, clean, and highly professional. As the job expanded to add more items, Bob worked with us to free up Mark's schedule to come back and finish up by our move-in date. Great company & great people - a definite to have on your speed dial for any house projects!
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review! It is our pleasure to help you settle into your beautiful new home. Mark will be back as scheduled to wrap up the work."
JUDITH S.
Oct 2012
It was easy to contact this company and schedule a visit. Very responsive. The worker was here right on time--maybe a few minutes early--as scheduled.
The worker was pleasant, efficient, and very skilled. For example, we had thought the locking mechanism on the back door, which would not lock because the two parts did not meet, needed to be remounted. But, upon inspection, the worker noticed that the hinge was a bit loose, and tried that approach first. It solved the problem.
The worker checked with me at various times, as he approached each of the tasks on my list, to make sure he understood exactly what I wanted to have done. (He did, but it's good to check, anyway.)
All hooks were mounted where we stipulated, and the work was done well.
The worker analyzed the swinging door and gave a verbal estimate of what it would cost to take it off and to the shop to remove the remaining paint and stain, and make the door stopping mechanism work again.
The worker said he'd sweep up the sawdust (from sawing off ends of the kitchen table), but I said I was going to vacuum, anyway, and could do that.
All in all, everything went splendidly, from start to finish.
The worker was pleasant, efficient, and very skilled. For example, we had thought the locking mechanism on the back door, which would not lock because the two parts did not meet, needed to be remounted. But, upon inspection, the worker noticed that the hinge was a bit loose, and tried that approach first. It solved the problem.
The worker checked with me at various times, as he approached each of the tasks on my list, to make sure he understood exactly what I wanted to have done. (He did, but it's good to check, anyway.)
All hooks were mounted where we stipulated, and the work was done well.
The worker analyzed the swinging door and gave a verbal estimate of what it would cost to take it off and to the shop to remove the remaining paint and stain, and make the door stopping mechanism work again.
The worker said he'd sweep up the sawdust (from sawing off ends of the kitchen table), but I said I was going to vacuum, anyway, and could do that.
All in all, everything went splendidly, from start to finish.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review! We'll be back next week as scheduled to re-install your door."
Karen K.
Oct 2012
i purchased 2 hours of handyman service for $89 via a big deal.. 2 guys arrived on time and worked in tandem for 1 hour, ticking off items on my list faster than I could have imagined. They were professional, polite and very efficient.
(date is approximte)
(date is approximte)
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal! Please let us know if we can be of any further service."
Laura F.
Oct 2012
See above.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and for taking the time to write a report here, we appreciate it! Please let me know if we can be of any further service."
David P.
Oct 2012
They were great, they showed up when they said they would, they did nice work. They were very professional throughout the process.
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal! We look forward to working for you again."
Christina A.
Sep 2012
I had an old wooden play structure that I wanted removed. I called Handyman Matters and Bob explained how the structure would be dismantled and the debris placed in a small dumpster. He was able to send a handyman within a few days and the work was done quickly and the area was left tidy. I really appreciated that the night before the handyman was due to arrive, he called me to confirm and left his cell phone number in case I needed to reach him directly. I also appreciated that he bought the small dumpster at the hardware store and explained to me how to set up its removal online. Lastly, I appreciated that Bob called a few days later to tell me I overpaid and he sent me a check for the difference. Everyone was polite and efficient and I will definitely use them again.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business, it was a pleasure working for you."
Linda S.
Sep 2012
The work was done on time and to my liking, and the service person was friendly and professional. I would definitely use this company again.
Response from ACE Handyman Services of Greater Boston
"Thank you for your on-going business, we truly appreciate it! We look forward to working for you again."
MONICA P.
Sep 2012
Quick, pleasant, professional
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and for taking the time to file a report here! We look forward to working for you again."
Colleen R.
Aug 2012
The gentleman who did the estimate was very responsive, nice and seemed knowledgeable. I arranged w/ Bob Samson the particulars (wood type, etc.). The morning the job started, I met the carpenter. Bud, Bert (?)...he wasn't exactly thrilled with being there. I thought, if the work is good - I can deal with his sour attitude.
When I returned from work, I could not believe what I saw...I would've gotten the same results if I'd followed a "How Do It" on youtube! Really? I am still trying to download the photos from my phone but until then:
#1 The carpenter did not know the wood type, etc! - Had Bob and he had actually spoken about the job - beyond the exchange of my address?
#2 Where the stairs met the porch was very uneven - NOT level AT ALL! - The stringers were pushing up boards on the deck and causing them to bow. - I'm aware that things might not be perfect but c'mon, this was AWFUL!
#3 One riser was 2 pieces rather than 1 board - Why? $? Not good for the board longevity & just bad workmanship.
#4 The stairs were not uniform! - The treads weren't & the width of the boards was different on each step. - It just looked BAD & the gaps in b/w them varied b/w steps A LOT.
#5 The front porch was covered in wood chips... - Really? It literally would have taken 2 minutes to sweep it off the porch but it was left for the tenants to track into the house when they get their mail.
The work was done ON THE CHEAP and boy did it look it! I immediately called Bob and told his answering service to cease & desist the work until I spoke to him. He called later that evening and came by to inspect the job - days later. I pointed out the above issues to him...in case he missed the obvious. I said that this was my home and these stairs were just bad.
I asked one question: would he put these on his home? The silence was deafening and he a bit curtly offered to have someone else come by and do it next week or he could have it removed & be done. Period. After a bad night's sleep I told him to get his stuff and go which was done the next day...The bag of wood from the stairs remained on my lawn killing the grass for 4 days.
Not a good experience AT ALL & really shakes any faith that I had an Angie's List. I'm just happy I didn't put down a deposit. I realize that I am not a carpenter but I can unequivocally say that it was BAD workmanship.
Word of mouth from a friend/family is the ONLY safe way to go in my book...
When I returned from work, I could not believe what I saw...I would've gotten the same results if I'd followed a "How Do It" on youtube! Really? I am still trying to download the photos from my phone but until then:
#1 The carpenter did not know the wood type, etc! - Had Bob and he had actually spoken about the job - beyond the exchange of my address?
#2 Where the stairs met the porch was very uneven - NOT level AT ALL! - The stringers were pushing up boards on the deck and causing them to bow. - I'm aware that things might not be perfect but c'mon, this was AWFUL!
#3 One riser was 2 pieces rather than 1 board - Why? $? Not good for the board longevity & just bad workmanship.
#4 The stairs were not uniform! - The treads weren't & the width of the boards was different on each step. - It just looked BAD & the gaps in b/w them varied b/w steps A LOT.
#5 The front porch was covered in wood chips... - Really? It literally would have taken 2 minutes to sweep it off the porch but it was left for the tenants to track into the house when they get their mail.
The work was done ON THE CHEAP and boy did it look it! I immediately called Bob and told his answering service to cease & desist the work until I spoke to him. He called later that evening and came by to inspect the job - days later. I pointed out the above issues to him...in case he missed the obvious. I said that this was my home and these stairs were just bad.
I asked one question: would he put these on his home? The silence was deafening and he a bit curtly offered to have someone else come by and do it next week or he could have it removed & be done. Period. After a bad night's sleep I told him to get his stuff and go which was done the next day...The bag of wood from the stairs remained on my lawn killing the grass for 4 days.
Not a good experience AT ALL & really shakes any faith that I had an Angie's List. I'm just happy I didn't put down a deposit. I realize that I am not a carpenter but I can unequivocally say that it was BAD workmanship.
Word of mouth from a friend/family is the ONLY safe way to go in my book...
Valdur K.
Aug 2012
Bud was great. He was very professional and easy to talk to about what was needed. He (and all the handymen I've used from Handyman Matters) has worked the construction business and so has a working knowledge of projects. He knew what to do, how to do it, and what equipment was needed. He was thorough and cleaned up after himself. It was a pleasure working with him.
Response from ACE Handyman Services of Greater Boston
"Thank you for your on-going business!"
Margaret C.
Aug 2012
He was extremely good natured and helped me with whatever I needed help with. He has a alot of experience and was a lot of help to me.
Response from ACE Handyman Services of Greater Boston
"Glad we were able to help. Please let me know if we can be of any further service."
Katherine B.
Aug 2012
Received a call back very quickly, and they were accommodating to my schedule which was a little complicated at the time. On the day of the service, Bruce arrived very promptly (even a little early) and did the work efficiently and neatly (didn't leave paint chips on the windowsill, etc). Very satisfied with the quality of work.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review."
John D.
Jul 2012
Bob called me back pretty quickly to arrange a date for the repair. We exchanged phone numbers but on the agreed upon date, no handyman showed up....A VERY frustrating experience after taking some time off from work in order to meet the handyman. While a change in plans can happen, not calling to alert me and then not calling back after I left a message about the missed date led me to my overall rating of FBuyer beware.
Response from ACE Handyman Services of Greater Boston
"My apologies for missing your first appointment. As you recall, the weather actually prohibited us from being there that day, we did however drop the ball in calling you to let you know that we would need to reschedule, for that I apologize. I hope that you will consider giving us another opportunity to serve you in the future."
Star L.
Jul 2012
Bob replied my calls very fast. The gentleman who showed up for the service was very courteous. He nailed three pieces of loose siding in, and took a look at the garbage disposal which was leaking. So he patched it. Even though I mentioned it in the phone conversation about the garbage disposal, he told us that Bob did not forward the message to him him that he "had to do THAT." I mentioned that we purchased a 2-hour handyman service, and it should not be just to nail in the siding. So he completed the job within an hour. Then my husband asked him to patch up a hole around the chimney area in the basement, which took him half an hour. Afterwards he took off, well under 2-hr. With the Angie's List Big Deal, it was a good service! I also understand that the service may be "assignment-based" rather than "time-based." Therefore I should not expect someone to stay for 2-hr-ish. But I have to say that the whole experience was very different from our interactions with other "A" grade contractors from Angie's List.
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal."
Jakob P.
Jul 2012
They were great, from the quote to the work. They were professional and did a great job on the work. The door looks great and there were one of the only companies who was willing and able to do what we asked.
I definitely recommend them.
I definitely recommend them.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business! It was our pleasure to get your projects done for you. We look forward to working for you again."
Licensing
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FAQ
ACE Handyman Services of Greater Boston is currently rated 4.6 overall out of 5.
ACE Handyman Services of Greater Boston accepts the following forms of payment: CreditCard
Yes, ACE Handyman Services of Greater Boston offers free project estimates.
No, ACE Handyman Services of Greater Boston does not offer eco-friendly accreditations.
No, ACE Handyman Services of Greater Boston does not offer a senior discount.
No, ACE Handyman Services of Greater Boston does not offer emergency services.
No, ACE Handyman Services of Greater Boston does not offer warranties.