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ACE Handyman Services of Greater Boston
Electrical for Home Addition or Remodel - Install, Electrical for Home Addition, Electrical Wiring or Panel Upgrade,
About us
After serving the Greater Boston and MetroWest markets for 14 years, Handyman Matters of Greater Boston is excited to join forces with ACE Hardware to re-brand as ACE Handyman Service Greater Boston! ACE Handyman Services has been serving the Greater Boston and MetroWest areas since 2005. In that time we have completed over 6,000 jobs for more than 2,500 customers. We are proud that 50% of our on-going business comes from customers we've done business with in the past. We are an 11-time Super Service Award winner!
Business highlights
20 years of experience
Services we offer
Remodeling – General & Bathroom. Doors & Windows. Carpentry. Drywall Installation & Repair. Flooring Installation & Repair. Interior & Exterior Painting & Staining. Ice & Water Damage. Seasonal Services.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.6477 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 11% | ||
| 5% | ||
| 3% | ||
| 2% |
Showing 201-225 of 477 reviews
Elizabeth M.
Oct 2014
Job went well. Handyman was on time, efficient and explained what he was doing and why. He was able to come up with some creative solutions on the fly to some issues that arose. There seemed to be some sort of miscommunication of what the job was that he was going to be performing, but he quickly resolved the situation with a phone call. I would recommend this service. They called back quickly, worked around the weather, were on time, cleaned up after the job, explained the costs.
I don't remember the exact date of service. It was in the May timeframe. The work was done over 2 days - one day needed to be rescheduled due to rain..since you can't stain a deck in the rain ;0)
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review."
Karen J.
Oct 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your business. Based on your review it sounds like we were running behind schedule that day, I apologize. We usually try to contact customers if we are running late because of traffic or if an earlier job runs long, I'm sorry if we didn't get in touch with you to let you know we were running late."
Anne G.
Oct 2014
He didn't bother to show up or call.
Silvia K.
Oct 2014
Contractor was very professional and did an excellent job. He worked efficiently.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review!"
Mary C.
Oct 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal! Please give us a call if we can be of any further service."
Ruth O.
Oct 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and review! As you know, we scheduled to return next week for your next project, thank you!"
Darren B.
Oct 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review!"
Mini R.
Oct 2014
It went well. Craig came as always on time about quarter to 8am.Checked out the ladder area and came up with and excellent way to complete the work. He then went to Home Depot and picked up the required items and returned in an hour and right away started to build the project. Upon completion he made sure I could open and close the ladder/door a few times so that I knew how to handle it. He even fixed a folding closet door while he was here. He does not rush but makes certain the job is well done.
It is very well made and looks very neat.
I must say again that Craig's work is very neat and well done.
We will be getting their help again for a few projects this month and are looking forward to that.
Thanks you very much "Handyman Matters" and "Craig"
Response from ACE Handyman Services of Greater Boston
"Thank you for your on-going business and very kind review! I am glad that you like the new attic stairs, yours was a slightly unusual situation, so it was a little more challenging to find a good solution. Craig will be back later in the month to install your new window."
Abby N.
Sep 2014
I had used Handyman Matters previously to install new closet doors and the project went great. However, this time around I was trying to get a bathroom remodeled. Bob got back to my email right away and asked for pictures of my bathroom so he could give me a fair estimate. I sent the pictures and did not hear back from him for over a month, despite several follow-up emails and phone calls. Eventually when he did get back to me, he apologized and said he was dealing with "a few personnel issues" and then did give me an estimate and talked me through our project. Yet again, Bob has since gone MIA on me and has not responded to my questions nor provided me with a revised estimate or dates to schedule the project. Looks like based on other Angie's reviews, I'm not the only one he has failed to get back to. His lack of responsiveness clearly means that he is having problems in his business - I would not trust his word on anything at this point. Bob - I gave you the benefit of the doubt more than once and will not bother with you for any projects in the future.
Edward C.
Sep 2014
He told us he will get back to us with an estimate and email it to us. It is now Sept 27, and we did not get a phone call or an email with an estimate. I gave him the benefit of a doubt that he may be busy but I am certain that by now three weeks later, he will not be giving us an estimate. He wasted 2-3 weeks of my time. If he did not want to do the job, he should let us know so we can move forward. We left a voice message and he never responded. Very disappointed.
I would not recommend this company to anyone.
I would not recommend this company to anyone.
Karen T.
Sep 2014
I never ended up getting the work done.
Response from ACE Handyman Services of Greater Boston
"I am sorry you were unable to take full advantage of our Big Deal. In accordance with state law, the face value of your coupon does not expire. We would be happy to schedule an appointment for you at your convenience and we will credit your invoice for the $99 you have already paid."
Diane M.
Sep 2014
It was fine. He did what he needed to do. He did a good job and was friendly. He spackled against the wall some went on the carpet and I haven't been able to get it out.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business. Please give us a call if we can be of any further service."
Simone F.
Sep 2014
Provider cancelled appointments to quote on work twice - each time the day before with explanation that problems with another job was the reason.
Had to wait 3 weeks to get the first appointment, then another 3 weeks for the second. After the second cancellation we decided to pursue another professional.
Very annoying and a complete waste of time.
Had to wait 3 weeks to get the first appointment, then another 3 weeks for the second. After the second cancellation we decided to pursue another professional.
Very annoying and a complete waste of time.
Response from ACE Handyman Services of Greater Boston
"I apologize that we needed to reschedule appointment last year. We do our best to keep our scheduled appointments but occasionally circumstances will make it impossible for us to do that. We will always call ahead of time to reschedule any appointment that we are unable to keep and do our best to reschedule the appointment as quickly as possible. Please continue to read the many positive reviews of our services."
Patricia C.
Sep 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and review, we appreciate it."
Richard S.
Aug 2014
This was initially intended to be a continuation of a previous project with Handyman Matters. The previous craftsman had painted our bathroom and it needed another coat, so we decided to purchase the $349 for 4 hours Angie's Deal and additionally have him fix the screens on our porch whose screening needed replacing. The craftsman thought that this could all be done in 4 hours. However, the evening before the work was scheduled be done, Handyman called us to say that the previous craftsman was no longer working for them, so we would need to schedule someone else, which we did.
The new craftsman called us the evening before the scheduled work to ask about adjusting the start time (no problem) and find out about the work. He showed up when scheduled, but apparently there had been some misunderstanding over the phone, as he had brought the wrong size screening. He examined one of the screens and determined that it was not suitably designed to take fiberglass screening and that the it also was in too poor shape to take metal screening. Also, the frames were fairly badly sealed in with paint. He wasn't sure that he could do the work in the scheduled amount of time, if at all. Then he hit upon the idea of custom building some aluminum-framed screens and setting them into the wooden frames. He unhooked and knocked out the wooden frames, pulling off some pieces of the surrounding wood in the process, and took off (after asking authorization) to Home Depot to get the materials to build the aluminum screens. He successfully built the screens, installed them in the wood frames, and reinstalled the wood frames, adding some glue to reattach the wood pieces that had been removed initially. He worked as quickly and efficiently as possible, attempting to stay within the 4-hour limit, but ended up needing an additional hour, which was reasonable. The resulting work looked good from the inside, and we have no more mosquitoes getting in; but the outside needs some work.
The reasons for a "B" rating on this are:
1. The second coat of paint in the bathroom never got done. Reluctantly, we ended up doing it ourselves. Whether the original craftsman underestimated the work or knew something that the new craftsman did not, either way is not good.
2. The new craftsman had not seen the work to be done in advance, as the original craftsman had, which led to inefficiency.
3. The new craftsman's removal of the screens was rather "brute force" with a hammer from the inside. A little work with a chisel around the edges outside might have prevented the breaking off of pieces of wood that happened.
The result and process were "good", but I can't really say "excellent'".
The new craftsman called us the evening before the scheduled work to ask about adjusting the start time (no problem) and find out about the work. He showed up when scheduled, but apparently there had been some misunderstanding over the phone, as he had brought the wrong size screening. He examined one of the screens and determined that it was not suitably designed to take fiberglass screening and that the it also was in too poor shape to take metal screening. Also, the frames were fairly badly sealed in with paint. He wasn't sure that he could do the work in the scheduled amount of time, if at all. Then he hit upon the idea of custom building some aluminum-framed screens and setting them into the wooden frames. He unhooked and knocked out the wooden frames, pulling off some pieces of the surrounding wood in the process, and took off (after asking authorization) to Home Depot to get the materials to build the aluminum screens. He successfully built the screens, installed them in the wood frames, and reinstalled the wood frames, adding some glue to reattach the wood pieces that had been removed initially. He worked as quickly and efficiently as possible, attempting to stay within the 4-hour limit, but ended up needing an additional hour, which was reasonable. The resulting work looked good from the inside, and we have no more mosquitoes getting in; but the outside needs some work.
The reasons for a "B" rating on this are:
1. The second coat of paint in the bathroom never got done. Reluctantly, we ended up doing it ourselves. Whether the original craftsman underestimated the work or knew something that the new craftsman did not, either way is not good.
2. The new craftsman had not seen the work to be done in advance, as the original craftsman had, which led to inefficiency.
3. The new craftsman's removal of the screens was rather "brute force" with a hammer from the inside. A little work with a chisel around the edges outside might have prevented the breaking off of pieces of wood that happened.
The result and process were "good", but I can't really say "excellent'".
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and thorough review, we appreciate it. Please let us know if there is anything else we can do for you."
Imelda P.
Aug 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your recent business, please keep us in mind for any future requirements you may have."
Timothy J.
Aug 2014
Rich was excellent: professional and personable. I could tell he understood what I wanted done during the estimate and he was efficient and neat during the work (2 days). Project came in less than estimate. Would call this provider again.
Response from ACE Handyman Services of Greater Boston
"Thank you for your recent business and kind review. I am glad to hear that Rich was able to complete the project to your expectations."
Jagannath K.
Aug 2014
I don’t recall there being any troubles with scheduling. He completed some plastering, repaired a door, and other handyman work. They arrived on time and completed the job quickly. They were able to complete all of the work I had planned for this job. They did a good job. Everything was fine.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review. Please keep us in mind for any future projects you may have."
Angie B.
Aug 2014
N/A
Response from ACE Handyman Services of Greater Boston
"I apologize for the repeated reschedules this customer experienced. Unfortunately we have had a couple of unexpected issues with different members of staff including an injury and a family medical issue. In both circumstances the exact dates the Craftsmen would be returning was unclear. We have been working with our customers to reschedule appointments and keep them updated as the situation evolves. We appreciate the understanding and flexibility of our valued customers during this period. Please be assured that we remain committed to providing the best quality workmanship and service to all of our customers as demonstrated in our many very positive reviews."
Kenny B.
Aug 2014
I arranged for Bob to come to review our job and give us an estimate. He was supposed to arrive at 9:00 on a Friday morning, and I stayed home from work to wait for the appointment. By 10:00, he hadn't arrived, I called the office, he had forgotten the appointment, but did come over at that point to review the job. Bob was apologetic about the mixup, and I didn't make a big deal about it, mistakes happen. However, what really irks me is that I have never heard back from this company with an estimate, even though I emailed the office enquiring about it several days later. It has been 6 days since I sent the email to the office, still haven't heard anything. A big waste of my time.
Joanne S.
Jul 2014
It went well. Brian the service man was great and very professional.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business and kind review! We look forward to the opportunity to help you with your next projects."
Barbara T.
Jul 2014
Several of the jobs were not done well, e.g. towel bar was at an angle. I had problems scheduling.
DO NOT REMEMBER ANY OTHER DETAILS AFTER 2 YEARS. YOUR POLICY OF PROVIDING REMINDERS ABOUT REVIEWS EVERY TIME WE ENTER YOUR SITE IS ANNOYING AND RIDICULOUS. YOU SHOULD STOP AFTER A SPECIFIC LENGTH OF TIME. IT IS FRUSTRATING ENOUGH TO MAKE ME CONSIDER NOT RENEWING MY MEMBERSHIP.
DO NOT REMEMBER ANY OTHER DETAILS AFTER 2 YEARS. YOUR POLICY OF PROVIDING REMINDERS ABOUT REVIEWS EVERY TIME WE ENTER YOUR SITE IS ANNOYING AND RIDICULOUS. YOU SHOULD STOP AFTER A SPECIFIC LENGTH OF TIME. IT IS FRUSTRATING ENOUGH TO MAKE ME CONSIDER NOT RENEWING MY MEMBERSHIP.
Response from ACE Handyman Services of Greater Boston
"I am sorry to hear that this customer was not completely satisfied with our work two years ago. Had we been notified of the issue, we would have made every attempt to rectify it for the customer. Please continue to read the many excellent reviews we have received over the years. The comments relating to solicitation of reviews by Angie's List are outside of our control and should be directed to the Angie's List staff."
Anne R.
Jul 2014
unknown
Response from ACE Handyman Services of Greater Boston
"Thank you for your business."
Martin H.
Jul 2014
It was great. The serviceman was early and called ahead. He fixed the problem in less than an hour.
Response from ACE Handyman Services of Greater Boston
"Thank you for your business! I am happy to hear that we were able to resolve your issue. Please keep us in mind for any future requirements you may have."
ELLIE G.
Jul 2014
I had purchased the deal wanting to have a faucet repaired. The technician diagnosed that it needed to be replaced and could not be repaired. He left to purchase the needed parts and came back to complete the replacement. He also repaired a door knob and hinges. The technician was very nice. They did a good job withthe work and everything was fine.
Response from ACE Handyman Services of Greater Boston
"Thank you for purchasing our Big Deal! I am glad to hear that we were able to take care of your issues. Please keep us in mind for any future projects you may have."
Licensing
State Contractor License Requirements
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FAQ
ACE Handyman Services of Greater Boston is currently rated 4.6 overall out of 5.
ACE Handyman Services of Greater Boston accepts the following forms of payment: CreditCard
Yes, ACE Handyman Services of Greater Boston offers free project estimates.
No, ACE Handyman Services of Greater Boston does not offer eco-friendly accreditations.
No, ACE Handyman Services of Greater Boston does not offer a senior discount.
No, ACE Handyman Services of Greater Boston does not offer emergency services.
No, ACE Handyman Services of Greater Boston does not offer warranties.