FAIRVIEW LANDSCAPING

"I will not disagree with the member, that this project did not go as smoothly as we would both have liked. We had a great initial meeting 3/16/11, and I did get understand her needs. Her biggest issue, was that she had a tenant that loved to garden, and created a very high maintenance landscape throughout her yard. This tenant was moving out, and she desired a much simpliar lower maintenance landscape. During our initial visit, I described what we could do for her, and she was very reseptive to my ideas. On 3/28/11 she gives me an e-mail approval for a Spring Clean-up and to start bi-weekly mowing. (which starts the beginning of May). On 4/8 she e-mails me "Now, however, I have a little issue at my end. Turns out Kevin (upstairs neighbor who is moving out at the end of the month) got restless and did the spring cleaning, much to my surprise. I got home from work last night and found the gardens edged and the clean up done. Would it be possible to keep your services on hold until I am able to talk to the new folks moving in? I apologize for all this confusion and so appreciate your flexibility. I guess my eagerness to make sure the yard was taken care of has gotten me into a little bit of a predicament at this point." At this point, I am under the impression, that the Spring clean-up has been completed. The next E-mail I get, is on 4/20/11 "I finally got to meet the new owners of the upstairs condo. The woman says she likes gardening a little, but not to the degree that is currently there. The garden has been pillaged by the gentleman moving out, so any time after April 29th, you can begin. My thought at this point, would be a “spring cleaning” to the degree that you will need to reorganize what is left and plant grass where appropriate – making the garden area much smaller and the grass area much larger." On 5/5/11"I just wanted to follow up with you to see where things stand with this request? Do you need anything additional from me? Are we all set and will you begin in the near future? Looking forward to hearing from you and working with you." I respond on 5/5/11 "I will try and get in there next week to get the place organized." As we all know, we had a very wet month in May this year. With this weather, we fell way behind in our scheduled work. The member requested that we get startted with mowing the lawn, and we got her into the schedule starting the week of the 16th. We cut the members property on a bi-weekly basis till she canceled services on 6/22/11. I will be the first to admit, that this project took longer than it should have under normal weather conditions, but that is not what we have had this year. I am not sure why the member would say that there were delays in returning her e-mails, as almost all e-mails were returned the same day or within 24 hours. I have all e-mails from the member to back this up. I do wish that this had gone smoother, and I do wish that the spring had been less wet. Most of the work to be completed at the members home can not be done in the rain, or with wet materials, as the end result would also not be to their liking. Like most reputable companies, having unhappy clients is not our goal. In the end we refunded her entire deposit, and did not charge her for the mowings that were completed before they canceled services."