"Hello, Thank you for your feedback, however, I think there may have been a bit of confusion here. Your call came through our answering service on November 11th at 3:49pm and we returned the call that afternoon. Unfortunately, the number that was left with our answering service did not have a voicemail available. A couple days later, on Friday November 13th, we again tried to reach out to the phone number that was left on the message but were again unsuccessful as there was no voicemail available. We tried again on November 19th and were finally able to leave a voicemail, in which we explained the previous troubles in getting ahold of you. A woman returned our voicemail and we were able to set an appointment for our estimator to go out and see your project for December 2nd, which was the soonest appointment we had available, due to a recent cancellation. We return every phone call we receive and always make repeated attempts to get in contact with the customer. We would appreciate it if you would revise your review and base it on the service you’ll receive during your estimate appointment, rather than on this unfortunate miscommunication. Or if you prefer, please call our offices and we’ll be glad to discuss the situation and address any concerns you may have. We look forward to meeting with you on the 2nd and we hope you are pleased with our professionalism and customer service. Thank you for contacting Capital Construction! Best wishes, David Arrowsmith Owner"

"Dear customer, We are very sorry this was your experience. We strive to maintain excellent customer service and provide very clear communication with all customers and potential clients. We believe that going the extra step and taking a bit more time with each customer to ensure their satisfaction with our processes and their home improvement project sets us apart from other contractors. We’re at a loss as to see how your situation fell through the cracks, so to speak. While we understand that a note from us responding to your review isn’t much consolation, we hope that, if possible, you might give us a second chance. We’re very happy that upon first impression you were pleased with our presentation and regret that the rest of your experience didn’t meet expectations. We’d like a chance to rectify that, we can review the notes initially taken at your first appointment and provide a fair bid for your project. However, we do understand if you would not like to move forward, given what had happened. Also, even if you prefer to not move forward with us for your home improvement project, we ask that you give a call to our office manager to see what we might be able to do to make this right. We hope we’ll hear from you as we would love to turn this experience into a happy one. Sincerest regrets and best wishes, David Arrowsmith Owner, Capital Construction"

"Dear customer, We’re very sorry you feel that we did not provide you with great customer service. However, at this time, our schedule is very full, which is what was communicated to you. Your call was regarding a repair project and at this time, our repair team already has projects lined up through the end of the year. Unfortunately, because we can’t guarantee our availability to take on repair work and complete the project in a timely manner due to our full schedule, we informed you that we cannot take on your project at the moment. We do not want to disappoint our customers or provide false promises, we try to make sure we are honest and upfront on every aspect of the project, from initial measure calls to the final walkthrough. We do appreciate every potential client that contacts Capital Construction and we strive to provide exceptional customer service to each and every one of them. We are sorry we couldn’t help at this time, but would be happy to include you on our wait-list and give you a call if we have any cancellations, per our policy. Thank you for the feedback, we always appreciate hearing from our clients. David Arrowsmith Owner, Capital Construction"

"Hello [Member name removed], We’re terribly sorry that you did not receive quality customer service. It should have never taken so long for you to be notified of the completion of the proposal. The sales rep you had met was away at training and had technical issues while out of state. These technical issues caused a number of proposals to be delayed. It’s not an excuse, you should have been informed, and we’re very sorry you were not kept up-to-date. Further, regarding the appointment requested to review your proposal: It is our policy, per Certified Contractor Network guidelines, to sit with the customer to review proposals that are above a specific scope of work. We find this is a great tool for both the customer and our sales team, as it allows the customer to ask any questions, provide feedback to the sales rep, and ensure the proposal is accurate and completely encompasses the work requested. We outline all products that will be used, as well as each step that will be taken so the customer is completely aware of what is included in our pricing as well as what will be happening within their home. This policy has served our customers and our contractors very well in the past, and should have been explained to you in the beginning. We do allow some flexibility to this policy, only under very special circumstances. We’re truly sorry that these pieces were not explained previously. We strive to reach and exceed every customer’s expectations and are truly disappointed that we did not meet yours. We have addressed the issues internally and will continue to work toward flawless customer service and a high level of craftsmanship. We would like an opportunity to show you our professionalism and dedication to customer service, if you have need of us. We appreciate the feedback and hope for a chance to prove this isn’t just lip-service. Thank you! Heather MacNeil Capital Construction"

"Hello (removed member name), We do apologize that you feel you did not receive top-shelf service. This is an explanation and not an excuse, but the sales rep that you had met has abruptly left the company due to family issues. Due to this, there were many customers that were left in a lurch due to the unexpected departure. We tried our best to ensure all of those customers still received top-level service with all timelines met, but apparently and unfortunately, we were not able to do so with your project. And for that, we’re deeply sorry. Our staffing issues should not have affected our ability to meet and exceed any expectations you held, as we pride ourselves on stellar customer service and prompt responses. We hope that you could find a chance in which we can make it up to you, and prove that our company is the best company for your project. We look forward to an opportunity to work with you again soon. Thank you! Heather MacNeil Capital Construction"

"Hello[Member's name removed], Thank you for your feedback. We apologize for the trouble you’ve encountered with your quote. Here at Capital Construction, we strive to ensure all clients are treated with the utmost respect and receive our top attention. Although this is not an excuse, the estimator assigned to you had to go out-of-town and encountered computer issues, which caused him to fall behind on work and communication. Unfortunately, you were caught up in that and never received your proposal. It was an oversight on our end, and we deeply regret it. We will be happy to take another look at the work and provide you with an updated proposal right away. At Capital Construction, we value every customer and every job. No job is too small or too large for our undivided attention. We would love an opportunity to make amends and show you personally that we can meet and exceed all your construction related needs and expectations. We do look forward to hearing from you and hope you give us the opportunity to make this experience a positive one. Thank-you Karla Vasquez Sales Associate"