SimpliSafe Home Security

Description of Work: I chose it on line. They shipped too quickly, before I could oder extras, which I then ordered and were shipped quickly.So far...so good |Did not work at first, so they sent me a replacement part to get Verizon and it worked

Description of Work: SimpliSafe provided all of the equipment for the self installation of their alarm system. I did have a problem with the power adapter and they overnighted me a whole new base unit that included a new power adapter. SimpliSafe has great customer service techs that make everything smooth. Highly recommend!

Description of Work: This was not a service, per se. Rather, it was a package of SimpliSafe's security products which combine to comprise a complete security hardware system for a home or business. The system is self-installed, but that process is reasonably straightforward . It uses a self-contained cellular connection as part of the purchase - no separate subscription for access to the cellular carrier's system. | |Once installed, the array of components you select to protect your home each connect wirelessly with an in-home base station. Alarms created by the triggering of one or more of your sensors sets off a loud alarm intended to warn off intruders. This much of the service is included with the price of the package. | |If you want a traditional alarm monitoring and communication capability, that service is available for $25 per month. For that fee, the SimpliSafe Command Center is on the job. They call the number(s) you've provided immediately, soliciting discreetly your safety, dispatching local emergency services to your address if they are not convinced that you're merely undergoing a system test or a false alarm. Also for the monthly monitoring fee, you get access to the company's software, allowing the customer to actively monitor and manage your set of sensors. The options and settings are flexible and appropriate. | |Your base station can accommodate a combined total of 41 sensors and annunciators, including magnetic entry (doors and windows) sensors, motion detectors, smoke detectors, keypads, panic buttons, water/flood detectors, freeze detectors (really a remote thermometer, thereby handy even in South Florida), and a small key fob that allows you to arm, disarm, or panic alarm your system without the keypad. A cellphone app available with the monthly monitoring fee also allows a relatively complete array of system management options using your smartphone. They seem to have thought of everything. | |What could be wrong with this? Only a few minor things, in my opinion: (1) The keypad is not lighted until you hit a button. But you quite often don't want to hit a button without knowing precisely what button you want to hit. So hey, Simplisafe, put a little LED in the keypad. This is important. Until you send me an updated, lighted model, free of course, I'll have to keep a small flashlight next to the keypad and grouse about it every time I have to use it. (2) Some of the components seem a bit cheaply made, possibly because they are. They could use a slightly higher-end "look and feel." (3) Installing entry sensors on a sliding glass door presents problems due to small channels and available spaces for mounting. I didn't install on any windows, preferring motion detectors for protection there. | |In short the system is economical, capable, and highly flexible. Installation in a complex house or configuration might be a challenge (Full disclosure - I have an engineering degree, so I spent a bit of time getting the install right and exchanging components with the company to do so. | |One final word. The company's customer and technical service hotline is superb - well trained, patient, knowledgeable, friendly, and obviously specially trained to laugh at my jokes. | |I'm happy with this system after a month of use, if you're comfortable with the self-install feature, you'll feel safer with this system than without it.

Description of Work: The alarm system was delivered in a timely manner and all items ordered were included. The system was extremely easy to install (we installed it ourselves) and we are very pleased with the system. The call service is on the ball and the monthly fee is much less than the service we used previously!! You cannot go wrong with Simplisafe!!

Description of Work: mailed me kit and directions

Description of Work: Simpli Safe supplies the alarm system. You install it. Installation is easy, and the instructions are clear. I held a motion sensor for later use, and inadvertently put it in the system. The system caught the error immediately.

Description of Work: provide monitor service

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Description of Work: Everything went great!!

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Description of Work: Simplisafe home security system is self installed by the buyer. There was no service to speak of, however Simplisafe was available by phone or email at all times to help in the installation and set up. The system is well designed and easily installed so I had little or no problem. I have recommended the Simplisafe home security system to a number of friends already.

Description of Work: Purchased a $199 Home Security System. Was senta box with all the promised items and installed it myself with the help of a friend who owned the same system. | |The installation was easy and have been using it conveniently for several weeks. | |The monitoring service is reasonable and get a discount on my homeowners insurance.

Description of Work: The customer service on phone and computer was done in a timely manner.They also were friendly and eager to make any corrections needed for my order.

Description of Work: Great, easy to use system. The only issue we have had is them actually following our call tree when the alarm goes off. For some reason they sometimes don't even call us before contacting the police, which leads to false alarms.

Description of Work: Provided DIY home security system. Replaced AT&T module with a Verizon module; very responsive.

Description of Work: Ordering the system was easy. Installation was really simple and instructions easy to follow. Help line was good to support me in setting up. Very pleased.

Description of Work: Selected the SimpliSafe alarm system, over other systems, because... (1)DIY installation (install instructions were straight forward and installation went smoothly) and being wireless. (2)No monitoring/dispatch contract. Turn monitoring services on/off as needed. (3)I own the equipment. (4)THEN Angie's List BIG DEAL pricing came along as I was getting close to ordering a system I had `custom built' using the SimpliSafe site! | |During the install I was concerned for two of the entry sensors as they are `doors-and-walls-away' (out in the garage) and a good distance away from the base station. They work flawlessly. | |My need for an alarm system was primarily to monitor for freeze (winter months) and smoke/fire when I'm away from home for extended periods. SimplySafe has that covered. Detecting/alarming unauthorized entry was a nice `bonus' with the `deal'. | |System has been operating `static' 30+ days. I've not subscribed to monitoring nor installed the outdoor loud siren yet. Good thing. The first week "some dummy" tripped the alarm while exiting the house in the morning (TWICE!) with the system in the HOME armed mode. Shortly after that... entering the house while engaged in a cell call -yup, you got it. Failed to turn the system off (key chain remote OR) within my programed `grace' period after entering the house. Don't tell anybody. `Our' secret, okay? | |Programing (via arm/disarm keychain remote ported to PC or Laptop), changing programing, updates and turning select sensors off/on (adding/removing) also straight forward. Even a `senior citizen' can do it (I'm closer to seventy than I am sixty-five!). Programing can also be done from the System's keypad should you prefer to. | |Prior to ordering I did have a couple of questions and (via e-mails)SimpliSafe handled them promptly and to my total satisfaction. | |I've recenty recommended SimpliSafe to a friend who has just started looking into home security systems. Also to come over for a hands-on `test drive'. | |Again, I've not activated monitoring/dispatch service so can't comment on that side of things yet. |

Description of Work: Very professional! A lot of phone support. Support people are very caring and patient. They really offer good advice about the best possible choices given my home setting and how to operate the security system!