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Empire Today
Tile: Ceramic and Porcelain - Repair, Carpet Repair, Refasten, or Stretch, Wood Flooring Repair or Partial Replacement,
About us
Empire Today®, Makes Beautiful New Floors Easy. Call 877-733-9131 for Carpet, Laminate, Hardwood, Vinyl, or Tile flooring. Empire is the easiest way to get the best value and a professional experience. Call 877-733-9131 to Schedule a FREE In-Home Estimate and samples will be brought right to your home. Get professional room measurements and an all-inclusive price estimate. We offer professional installation when you want it around your schedule. Empire’s convenient shop-at-home service and professional installation let you skip the hassles of home improvement store shopping. We carry quality name brand floors from industry leading brands. Because of our national footprint and manufacturer relationships, Empires great prices include your floor, installation, materials, and more. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years. Call 877-733-9131 NOW to schedule your FREE In-Home Estimate. For more information, visit EmpireToday.com.
Business highlights
66 years of experience
Services we offer
Empire Today offers quality, Hardwood, Laminate, Vinyl, get professional room measurements and an all-inclusive price estimate. Plus, name brand Carpet, or Tile Flooring. Schedule a FREE In-Home Estimate by calling 877-799-9131. Shop from the comfort of your home, we’ll professionally install around your schedule. Empire Today is dedicated to customer satisfaction and has been a leading provider of installed home improvements and home furnishings for over 55 years.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
3.383 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 41% | ||
| 13% | ||
| 5% | ||
| 14% | ||
| 27% |
Showing 76-83 of 83 reviews
Matthew D.
Nov 2008
I liked that they had next day installation service for all of their carpet. They came to my house to show me the samples. They showed up in the morning to install the carpet and they did not stop until they left at 5:30 pm. They walked me around to make sure I was happy. We negotiated with them about the price.
Bonnie W.
Oct 2008
They did a very good job. The salesman came as scheduled and had samples of all the rugs as well as recommendations. He was polite and very professional. The installers came and did a good job, even staying late to figure out some tricky configurations in the basement. I didn't like their pay in advance policy. Three years later, the basement still looks great.
TOM P.
Aug 2008
They were very professional in their work and were very quick with getting everything done. They seemed to do a pretty thorough job to me. I was very satisfied. They cleaned up after themselves, and it was a good experience.
PERI D.
Aug 2008
The salesman arrived on time for his appointment, and was extremely courteous and professional. He provided samples and estimates, and worked with me on a variety of options. The installer arrived on time, also, and was amazingly professional in his work: he cleaned up after every step of the install, worked straight through from 8AM - 3PM, and checked with me at intervals to get my input. He took great care in moving furniture and replacing it. The floor looks terrific, the price was decent, and my experience with Empire Today was outstanding. I would definitely recommend them!
KARON P.
Apr 2008
Called the number on the AL magazine, came right away, on time and very helpful. The price was a little higher than my budget. I went with someone who was also well recommended on Angie's List. ($1,740)
Elizabeth H.
Mar 2008
They worked hard. There was a problem that they had to come back and fix. They used sub contractors that Empire backs up so you go through them to get a hold of the company that does the work. The estimate was unreliable. she was 3 hours late and didn't apologize. I never received a phone call informing me of their tardiness. The floors do look beautiful, but there were a few problems like glue left on transitions. The seller on this company is the financing which 0% for 18 months. So if you can deal with the tardiness, the financing averages it out. I would use them again in some cases but I would definitely research other vendors.
Al B.
Sep 2007
About the only good thing I can say about this company is that they answer their phones and show up when they say they will. Unfortunately, the salesperson who came top my house was a crook working on commission who vastly inflated the square footage of carpet needed. When the installers arrived, they roll of carpet they brought only had about 60% of the sq footage I had paid for (and was more than adequate). When I called after the installation to point out that they had charged me for considerably more carpet than they had even bothered to bring to the job, all I got was a run-around, with claims the the "manager" was out of the office and would return my call (which he never did). After about two weeks of playing this game, I finally initiated a charge-back through the credit card company. That finally got their attention and they finally refunded the amount over-charged. The quality of the work, particularly on the stairs was terrible.
DIANE B.
May 2007
They were out for a quote very quickly. The man that came out did what he could to save us money. They did a good job and we may use them again.
ROBERT L.
May 2007
They were the first company available for an estimate. They worked with our schedule and came back a second time to answer additional questions. Once we decided on them they offered to be back out the next day for the install. We chose the following Saturday instead. The crew of three showed up on time and worked straight through until the project was done. After they left we noticed that they only installed one two-shelf caddy (rather than two). We also discovered after showering that there was a drip from the replaced trap. We called Empire and they sent the crew back out the following day. They explained that two may look cluttered so we opted for one three-shelf caddy instead. One quick adjustment and the problem of the drip was solved.
CHRISTINE O.
May 2007
Empire Today didn't measure the right amount of carpet the first time so they had to come out with the proper measurements and install our carpets. I guess that is why I wouldn't give them A's across the board. They did do a good job on my carpets and I am pleased with their service.
TIMOTHY M.
Apr 2007
Empire has a great sales team that doesn t put so much pressure on you that you feel coaxed into anything. This time around they understood that I wanted something not so expensive to install because I was leaving the home in two years after the lease was up. They knew just what to do and the salesmen helped me pick out the right colors and informed me on the procedure. The workers that installed were very professional, courteous and extremely good at what they do. The entire process was very smoothly done.
CHRISTINE H.
Feb 2007
I took the day off from work for estimates from Empire for siding, carpets and hardwood flooring. Thirty minutes after my first appointment, they called to say no one was available, for carpet/floor estimates. I previously had an extremely high estimate from them on windows, and used another vendor I was happy with. I have found them unprofessional, misleading on sale terms, and unable to deliver anything but slick ads.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. YOU WILL BE CONTACTED WITHIN 24 HOURS TO ADDRESS YOUR CONCERNS IN FULL DETAIL."
JOHN C.
Oct 2006
They were not punctual. The salesman was difficult to decipher. The quality of work was OK, but they left a huge mess.
MONA V.
Sep 2006
Although I received phone and e-mail confirmation for the date and time the company representative was to come to my home, no one came and no one called during the scheduled time.
Response from Empire Today�
"WE SEND OUR SINCERE APOLOGY FOR THE MISSED APPOINTMENT WITH THE MEMBER. ONE OF OUR SALES MANAGERS WILL BE CONTACTING HER TO WORK WITH HER."
Homeowner
Jun 2006
I HOPE PEOPLE GET BETTER INSTALLERS THAN I DID. THE SALESMAN WAS HELPFUL. HE GAVE US TIPS ON WHAT TO BUY AND WHAT NOT TO. I WASNT HAPPY WITH THE INSTALLER THOUGH. HE DIDNT COME BACK ON TIME OR DO THE JOB RIGHT. THERE WERE MISCOMMUNICATIONS.
FREDERICK S.
Oct 2005
COMPANY WAS VERY PROFESSIONAL. CAME TO MY HOUSE WITH CARPET SAMPLES. CREW INSTALLED CARPET QUICKLY. LOOKS GREAT.
SIMONE B.
Aug 2005
PHONE PERSON WAS POLITE AND PUNCTUAL. OTHERWISE, A BAD EXPERIENCE. EVEN IF WE WOULD HAVE SAVED MONEY WITH THEM, I NOW KNOW TO GO TO A LOCAL REPUTABLE COMPANY WHO WILL COMPLETE A JOB.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE."
Michael J.
Jul 2005
THE SALESMEN CAME LATE TO THE ESTIMATE, THEN AFTER WE ORDERED THE CARPET HE MADE SOME OBSCENE JOKES TO MY HUSBAND. THEY WERE SUPPOSED TO INSTALL THE CARPET TODAY.. NEXT DAY... BUT IT IS ALMOST 7:00 PM AND WE ARE WAITING FOR THEM TO COME. (SINCE 8 AM) CUSTOMER SERVICE WAS COLD WHEN WE CALLED AND WANTED US TO RESCHEDULE. WE ARE VERY UNHAPPY. WE ORDERED ANGIE'S LIST THIS MORNING AND THEN WISHED WE GOT IT YESTERDAY BEFORE WE HAD EMPIRE COME OUT!
Response from Empire Today�
"DEAR VALUED CUSTOMER, THANK YOU FOR YOUR POSTINGS ON ANGIESLIST.COM. AS THE ADVOCATE OF EMPIRE'S CUSTOMER ISSUE RESOLUTION CENTER, IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS TRULY DISAPPOINTED TO SEE THAT YOU HAVE BEEN DISSATISFIED WITH YOUR RECENT DEALINGS WITH OUR COMPANY. PLEASE UNDERSTAND THAT I WAS UNABLE TO LOOK INTO THIS IMPORTANT MATTER FURTHER OR CONTACT YOU BECAUSE YOUR POSTING DOESN’T HAVE ENOUGH INFORMATION. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS, TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US TOLL-FREE AT 800-588-2300. SINCERELY, MICHAEL C. RESOLUTIONS SPECIALIST, EMPIRE TODAY, LLC"
AMIR R.
Jun 2005
WE CALLED AND MADE AN APPOINTMENT, FOR 7-9 P.M. THE PERSON NEVER SHOWED UP, NEVER CALLED AND THE COMPANY ITSELF NEVER CALLED. VERY, VERY DISAPPOINTING.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND HAVE CURRENTLY RESEARCHING THIS MATTER. WE HAVE MADE SIGNIFICANT IMPROVEMENTS IN THE RIGHT DIRECTION IN REGARDS TO CUSTOMER SERVICE. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO US AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT., PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
ROBERT E.
Mar 2005
SALESMAN ON TIME AND PLEASANT. NOT AS KNOWLEDGEABLE AS SHOULD BE. INSTALLER IDENTIFIED AND CORRECTED PROBLEMS. FOLLOW-UP BY COMPANY EXCELLENT. ACCEPTED CONSTRUCTIVE CRITICISM. NO ADDITIONAL COST TO MAKE THE JOB RIGHT.
JENNIFER L.
Mar 2005
I WAS NOT OVERLY PLEASED WITH EMPIRE CARPET. WHEN THE CARPET IS LOOKED AT CLOSELY YOU CAN SEE CUT LINES. CARPET WAS NOT WRAPPED ON TOP STEP OF STAIRS. ISSUES WITH PRICING. I CALLED TO CANCEL THE ORDER BECAUSE I FELT THE QUOTE I RECEIVED WAS WAY TOO HIGH. THEN I WAS TOLD THEY COULD TAKE 1000 OFF SINCE THE CARPET WAS OVERSTOCKED. SO I BASICALLY ENDED UP GETTING THE CARPET FOR HALF PRICE. HAD I NOT CALLED TO CANCEL THEY WOULD NOT HAVE OFFERED ME A DISCOUNTED PRICE.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. WE HAVE MADE SIGNIFICANT IMPROVEMENTS IN THE RIGHT DIRECTION IN REGARDS TO CUSTOMER SERVICE. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO US AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT., PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
KIM K.
Feb 2005
YOU CAN GET REASONABLY QUICK TURNAROUND ON INSTALLATION, BUT WE LEARNED THAT YOU MUST CALL THE LOCAL PHONE NUMBER IN STOUGHTON - 781 297 5226 - IF YOU WANT GOOD SERVICE. THE 800 588 2300 TELEPHONE NUMBER IS FOR AN OFFICE IN THE MIDWEST (CHICAGO, I THINK), AND THEY DON'T KNOW ANYTHING ABOUT ANYTHING REGARDING YOUR ORDER.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND HAVE CURRENTLY RESEARCHING THIS MATTER. WE HAVE MADE SIGNIFICANT CHANGES IN THE RIGHT DIRECTION TO IMPROVE OUR CUSTOMERS SERVICE IN ALL AREAS HERE AT EMPIRE-TODAY. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO US AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT., PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
PETER C.
Dec 2004
THEY QUOTED ME A RIDICULOUSLY HIGH PRICE. WHEN I GOT COMPETITIVE PRICES, I CALLED TO CANCEL THE ORDER. THEIR CANCELLATION DEPT. AGREED TO MEET COMPETITOR PRICE AND SERVICES. THEY DIDN'T BRING ENOUGH CARPET. AFTER AN INCOMPLETE JOB, A SERIES OF MISTAKES AND MISSED COMMITMENTS FOLLOWED, WITH MY HOUSE IN DISARRAY FOR 5 DAYS. JOB WAS EVENTUALLY COMPLETED.
Response from Empire Today�
"THANK YOU FOR BRINGING THIS TO OUR ATTENTION. TOTAL CUSTOMER SATISFACTION IS IMPORTANT TO US HERE AT EMPIRE TODAY. WE TAKE CUSTOMER FEEDBACK VERY SERIOUSLY, AND WE ARE ALWAYS STRIVING TO IMPROVE THE CUSTOMER’S EXPERIENCE. WE HAVE REVIEWED YOUR POSTING AND ARE CURRENTLY RESEARCHING THIS MATTER. WE HAVE MADE SIGNIFICANT CHANGES IN THE RIGHT DIRECTION FOR OUR CUSTOMERS. WE HOPE THAT YOU WILL GIVE US THE CHANCE TO SHOW YOU WHY SO MANY HAVE COME BACK TO US AGAIN FOR THEIR HOME IMPROVEMENT UPGRADES. IF YOU WOULD LIKE TO SPEAK TO OUR CONSUMER AFFAIRS DEPT., PLEASE CONTACT US AT 888-588-2300 AND ASK TO SPEAK TO ONE OF OUR AGENTS."
POLLY L.
Nov 2004
THEY WERE QUICK TO ARRIVE AND TAKE ORDER AND MONEY, THEN TOOK OVER A MONTH AND DOZENS OF PHONE CALLS TO ACTUALLY INSTALL. NEVER SHOW UP WHEN THEY SAID THEY WOULD. ITEMS "BACK-ORDERED" THEN "SENT TO WRONG LOCATION". INSTALLER SWORE AT ME. DON'T CALL EMPIRE!!!
Response from Empire Today�
"THANK YOU FOR YOUR POSTING ON ANGIE’S LIST. AS THE SUPERVISOR OF EMPIRE''S CUSTOMER ISSUE RESOLUTION CENTER, IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS TRULY DISAPPOINTED TO HEAR ABOUT THE UNPROFESSIONAL ACTIONS OF OUR REPRESENTATIVE, AS MENTIONED IN YOUR POSTING. PLEASE UNDERSTAND THAT I WAS UNABLE TO LOOK INTO THIS IMPORTANT MATTER WITH THE INFORMATION PROVIDED IN YOUR POSTING. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US TOLL-FREE AT 888-588-2324 OR E-MAIL ME AT [email protected]. SINCERELY, TROY PRINGLE EMPIRE TODAY, LLC"
JOANNE W.
Oct 2003
I WOULD NEVER USE THIS COMPANY AGAIN. WE WERE IN A RUSH TO GET THE BASEMENT CARPETED FOLLOWING A FLOOD AND SO WE WERE PERSUADED TO GO WITH THIS COMPANY. YES, THEY CERTAINLY INSTALLED IT QUICKLY, BUT, I THINK THAT THE QUALITY IS TERRIBLE FOR THE PRICE. IN ADDITION, THEIR 'EXPERT' INSTALLERS UNROLLED THE CARPET IN THE MIDDLE OF THE ROAD WHILE IT WAS RAINING IN ORDER TO CUT IT! THEY THEN HAD AN ATTITUDE WHEN I COMPLAINED. THE INSTALLATION IS UNEVEN AND UNRAVELS AROUND THE STAIRS.
Response from Empire Today�
"THANK YOU FOR YOUR POSTING ON COMPLAINT STATION. I AM THE MANAGER OF EMPIRE''S CUSTOMER ISSUE RESOLUTION CENTER. IT IS MY JOB TO MAKE SURE THAT WE ACHIEVE COMPLETE CUSTOMER SATISFACTION. I WAS DISAPPOINTED TO SEE THAT YOU HAVE BEEN DISSATISFIED WITH YOUR RECENT DEALINGS WITH OUR COMPANY. I AM SURE THAT WE CAN RESOLVE YOUR CONCERNS, AS WE ARE COMMITTED TO PROVIDING QUALITY CUSTOMER SERVICE. WE MAINTAIN A SPECIAL CUSTOMER SERVICE TELEPHONE NUMBER SPECIFICALLY TO WORK WITH OUR CUSTOMERS TO ADDRESS THEIR CONCERNS IN A PROMPT AND PROFESSIONAL MANNER. PLEASE CALL US AT 847-583-3344 OR E-MAIL ME AT [email protected]."
Licensing
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FAQ
Empire Today� is currently rated 3.3 overall out of 5.
Empire Today� accepts the following forms of payment: CreditCard
Yes, Empire Today� offers free project estimates.
No, Empire Today� does not offer eco-friendly accreditations.
No, Empire Today� does not offer a senior discount.
No, Empire Today� does not offer emergency services.
No, Empire Today� does not offer warranties.