HARTMAN'S TRUE VALUE HARDWARE

When I arrived at Hartman's that Friday when they opened, I brought the paperwork and showed that it seemed to still be under warranty.  Instantly any friendliness or interest in helping us disappeared.  The man turned surly and short when I asked him to let me know if the mower was fixable or not.  Monday, after not hearing from them in the timeframe they gave to me, I called and was told that  "he might get to it that week".  When I asked for an explanation, I was told that there was no way to tell when they would get to my mower because, "other important jobs might come in".  Clearly our mower was a low priority.  We called a few times to check on progress and never once received a call from them.
I understand that there is a lot of mower tune-up and repair work done at this time of year, and that they may have been very busy.  What I can't understand is being strung along and not getting basic answers.  If I had been told how long it would take up front, or even after they figured out it was fixable, I would have understood been able to make other plans for my lawn.  As it was, twelve days after dropping it off, I called yet again to check the status and I was told it was done.  All they did was change out a switch and replace  wire.  The charring from the fire was still evident.  While it appears to work, we'll see how long it lasts. 
I will never go back to these folks to purchase or repair anything.  They have completely lost my business.