Concord Custom Cleaners

Over two months of incompetence and insulting customer "service," resulting in the destruction of my fiancé's only suit, which he had planned to wear in our wedding.  It was a brand-new suit, and this was the first ever dry-cleaning.  It had only been worn a few times. 
Below is the email I sent to the corporate offices of Concord Custom Cleaners.  I received no response to my email.  Instead, the local manager at the Bellerive location called me and essentially DARED me to complain to BBB or sue them.  He offered less than half of the replacement cost of the suit.  Unfortunately, because I am in the process of moving across the country, I wouldn't have been here to take the company to court.  I felt I had no choice but to take the partial reimbursement, so now my fiance only has half a suit. 
I will definitely be complaining to the BBB. 
Here's the letter I sent to the attention of the owner of Concord Custom Cleaners:
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I am writing to let you know about some profoundly unprofessional treatment I've experienced at the hands of your management staff.  After more than two months of stressful back-and-forth, I am hoping to resolve my issue directly with you, as the owner of Concord Custom Cleaners.  I truly hope that you will make things right on behalf of your company, and help me once again believe in your website slogan... "People You Can Trust."  
You will see from the length of this message that this has been a convoluted, time-consuming, and stressful process.  Here's the synopsis, to the best of my recollection:
In mid-June, I dropped off seven items for dry cleaning.  Among them were a men's designer two-piece suit and a coordinating designer dress shirt.  This was my fiancé's first and only suit.  He was planning to wear it at our wedding, along with the dress shirt.
Of the seven items, only two were returned in acceptable condition in June.  The other items were returned in APALLINGLY BAD shape: dirty and wrinkled, with multiple creases in the lapels and trousers, as well as discolorations that looked burnt into two of the garments.   They looked worse than when we?d dropped them off!  This was clearly the work of plant employees who weren't being properly managed.
To my surprise and dismay, I was refused a refund by the clerk at Bellerive; however, she did offer to redo the clothing.  Unfortunately, based on the first attempt, I didn't feel comfortable leaving the garments for a second try.  In the store clerk?s presence, my fiancé and I took digitally time- and date-stamped pictures of the clothing (this was the evening of June 21, 2013).  Then we took the items home.  The store clerk had told us to call Mike Hunter for a dispute resolution, since Bellerive manager Mike Webster was on vacation.
I then had one conversation with Mike Hunter before he stopped returning my calls.  I left him voicemails for two weeks, with no response.  Finally, I got ahold of Mike Webster and learned that Mr. Hunter had been fired.  No one had bothered to follow up on my issue in the wake of Mr. Hunter's dismissal.  
To make a long story short, I have been bounced back and forth between Mr. Hunter, Mr. Webster, and Mr. Brad Jennings throughout more than two exhausting months and several botched attempts at cleanings.  One employee was fired while the other two were rotating vacations, it seemed.  At this point, I have only gotten four garments back in what I consider to be ?sort-of acceptable? condition.  The fact that it would take two or three cleanings just to press and clean some of these garments tells me plant staff are not paying adequate attention.  One of these stains was red lipstick on a white shirt ? NOT very hard to notice.  I shouldn?t have had to point it out three times to get it cleaned.
Mr. Webster and Mr. Jennings have become successively RUDER and LESS PROFESSIONAL with every interaction, especially when I reexamined my June 21 photos and found an additional discoloration, which had appeared on the back of the blazer after the first cleaning.  Up to that point, I?d been so worried about the overall sloppiness and the numerous discolorations, which I feared were permanently burned into the garments, that I had somehow missed this additional problem area.   However, the photo clearly proves that it?s been there since cleaning #1.  It is a dark splotch about 2-4? in diameter, with faded color inside it.  The Bellerive desk clerk who was working on the afternoon of August 3, 2013, acknowledged the discoloration and agreed that it was bad.
Both Mr. Webster and Mr. Jennings have admitted that (a) there ARE discolorations that were created by the cleaning and pressing process at Concord Custom Cleaners.  They have also admitted that (b) the discolorations CANNOT be removed by plant staff.  Mr. Jennings even stated at one point that if the cleaning process had damaged the suit, he would replace it.  Yet, in direct contradiction to those statements, both men refuse to admit that this scenario adds up to a damaged suit.  The discolored garments were designer pieces that were only three months old and had never previously been dry cleaned.  They had only been worn a few times, we had entrusted their care to your company.
My latest communications with both Mr. Jennings and Mr. Webster have been SHOCKINGLY INSULTING.  Mike Webster told my fiancé and me flatly that he "doesn?t care whether we?re satisfied or not."   Mr. Jennings and Mr. Webster have cast aspersions upon my intelligence and my character.  When I finally mentioned my rights to seek restitution in this matter, after enduring two months of unprofessional nonsense, I was accused of blackmail.  Patently absurd!!!
We are simply asking Concord Custom Cleaners to replace the items damaged by its staff, so that we can move forward with our lives and our wedding plans.
Although I was eventually refunded the original cost of the dry cleaning, my fiancé has no suit to wear to our wedding.  The blazer and dress shirt are damaged and discolored.  The pants are a spotted, wrinkled mess.  
Unfortunately, the damaged items were purchased on sale.  Replacements cannot be bought at our previous purchase price, so we are requesting reimbursement from Concord Custom Cleaners for the actual estimated replacement cost, based on current average prices at the designer?s store.  (Kindly view current prices at www.BillyReid.com.)  We are also requesting that our estimated alteration costs be covered.  The damaged items had already been tailored, and replacement items would definitely need to be tailored, too.
At www.BillyReid.com, men's trousers average $269.  Men's blazers average $645.  Men's shirts average $187.20.  Estimated alterations would be $58.  This is a total of $1159.20 in order to replace the damaged items.
The damaged garments are all still in the possession of Concord Custom Cleaners.  They were all purchased from designer Billy Reid in New York City on March 18, 2013.  I do have the purchase receipt, as well as photos from June 21 and August 3, should you need copies to document the dispute process.
Thank you for your prompt attention to this matter.  I do hope you will bring an ethical resolution to what has been an extremely stressful ordeal. 
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Again, I received no response to the above letter.  I STRONGLY ENCOURAGE YOU TO TAKE YOUR DRY CLEANING ANYWHERE BUT CONCORD CUSTOM CLEANERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!  It is the same plant for all of Lexington and Jessamine County, no matter which location you drop off at.  I can only imagine that there are clowns doing