We take great pride in the experience, expertise, quality, and customer service that we provide to meet the consumers needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job!
Hired to repair (February 2023) on a roof a tree fell onto. Didn't start until about mid-april. Was told they got permits...they did not. Was told they were licensed in Frankfort...they were not. Paid $15,500 to start. Estimate was at $63,000+ then lowered to around $36,000+after found out that was about what the insurance would pay for. Had to personally supervise their employees who spoke no English or very little. Had to clean up afterwards daily (when they did show up). Promise after promise. Still waiting on vent for gable end to be installed... haven't heard anything from them in months...which was supposed to have been completed and just needed painting six months or more. Then later told it still had to be built. Been left in dark for past four months. No phone calls. When I did call them to find out info on progress...one excuse after another. It's been a headache from the start. Definitely DO NOT RECOMMEND them!
Rating Category
Rating out of 5
quality
2.0
value
1.0
responsiveness
1.0
David T.
09/2023
5.0
Joe was excellent at evaluating the roof and making the necessary repairs. He is a very nice guy and very knowledgeable.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
$519
Ronald E.
04/2023
5.0
Excellent, friendly, professional.
Rating Category
Rating out of 5
quality
4.5
value
4.5
responsiveness
5.0
Yes, I recommend this pro
Brad T.
08/2022
0.5
My home was damaged December 11th by the Tornadoes that struck Kentucky. And I would go through that tornado again if it meant not hiring Alliance and Joseph Cox again. Joseph and Alliance has only made the situation worse by literally being a pathological liar. Yes I said Pathological Liar. Not a single timeline date or event he set up happened on time during the last 7 month. Not one. Example: roof will take 2 days. 7 weeks later still working on that 2 days. Regularly there is a 4-6 week gap between any work at all being done or workers on site. We paid them to move our family out and in of the house, clean house after repairs so we did not have to, pick up and haul away waste around house. My wife and I have hauled off construction waste often. Because dogs were digging diapers and food containers out of the trash and scattering waste all over our yard. Trash left by his employees. That had been there for literally 4 months untouched. This waste had to be weekly picked up from the main road infront of my home, my neighbors fields and wrapped around fencing and trees everywhere. If not for the work my wife and I put in. We would not have met the date we were required to move out of our temporary rental. Which we met on our own, only the day before. We moved into an unfinished house. Basically Alliance was OK with us being homeless. Still to this day we are missing 2 porch lights, 1 gutter, 2 downspouts, a large section of siding, front hall light, front hall smoke detector, Switch/plug plates, trim is completely wrong and some missing. Also several things he was paid to replace were not touched. While they where here they broke a window, chipped bathroom sink, cracked tile floors, threw away materials ask to keep more than once. He also refuses to answer phone calls and text for days and weeks. His employees have been caught drinking on the job, and passed out in my yard. My 6 year old loved that one. This company is undeserving of a business license or your families money. They will take advantage of you and your familys time because they do not care. Once he gets your money he will dissappear and use your money to fund the jobs he thinks are better for his image. Rather than just finishing the job he has already been paid for. His employees have told us he refused to send them to my house because he felt other jobs benefited him more. So if you want to be lied to constantly. To have your living situation in peril. To have to move into an unfinished house with a long list of issues. And could care less about your time, money, family or home. Then this is the company for you. If anyone wants pictures or text history between myself and Joseph Cox/ Alliance to prove my claims just ask. I do not make claims I do not have irrefutable proof of. Hire at your own risk. You have been warned. ~Signed A U.S. Army Veteran and his family
Rating Category
Rating out of 5
quality
0.5
value
0.5
responsiveness
0.5
Matt M.
12/2021
5.0
Had a good experience. Did the job on a Saturday.
Rating Category
Rating out of 5
quality
5.0
value
5.0
responsiveness
5.0
Yes, I recommend this pro
Christine W.
05/2021
5.0
They came out immediately, checked for further damage and I give them a high score on integrity and professionalism. They explained what needed to be done and their cost was in range of other estimates. Review by a satisfied customer.