Protect Environmental

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Once we fixed negative grade, we started mold remediation. We had to leave house after rooms were taped off with plastic that had zippers for access. The workers looked like something out of a scifi movie. White suits from head to toe and air masks. Once all removal and cleaning was done, we returned and was shown all the sealed bags of drywall, insulation etc that had been removed. All insulation was replaced. All looked great. Everything was so clean. They did everything they said and we have no more mold issues. Very professional. Even the musty smell in basement is gone.

Jeff cam to give us an estimate. After we had agreed on the price, we were contacted by Jennifer who set up the date. Doug arrived and completed the work, went through the entire process with us, and gave us information about his follow-up visit.

Mr. Sims came to the house and provided an in depth estimate and explanation of the work to be performed. Jeff described the different systems available, and the advantages and disadvantages of each. The service included a week of radon testing after the system was installed. A written estimate was then e-mailed to me. Once the work was approved, Protect sent two technicians to the house for the installation. The technicians proceeded to perform the install, taking care to closed the utility door to reduce dust. I appreciated that they asked me how I wanted the pipe to flow outside the house prior to starting, as there was a window and they wanted to ensure the least impact to visibility while ensuring proper air flow. Once completed, the technicians ran me through what work was performed and showed me how to measure the fan and vacuum flow. They installed the radon tester, and showed me how to take manual readings if I desired, though the tester automatically took periodic readings. The installation was professional and is unobtrusive. The fan is quiet and has been running perfectly since installation. The radon readings in the house prior to the installation were over 5, and now run 0.6. We feel very secure knowing I have a well installed radon system in the area where my child plays daily. The staff was consistently polite, patient, and informative. They answered all my questions completely, and were open and honest. I would highly recommend them for your radon installation.

The mold being a result of poor workmanship of a homebuilder and under warranty, the homebuilder contracted for the remediation. It was agreed by Protect and I that the bill for the testing would be included in the remediation for the builder to pay, if he failed to pay it, I would cover it. Once complete, Protect had great difficulty obtaining payment for any services. I assisted them with additional contact information and they successfully received payment for the remediation only. I was noticed that I needed to pay for the testing. After about one week I was called and advised that my bill was "past due" and I needed to give them a credit card right now. I insisted that I was moving money to cover the check, but they insisted that my account was overdue and must make arrangements immediately. I then charged the test on a credit card. I had not planned to charge this expense. Overall, Protect did the work well and on time. Kyle has assisted in obtaining a clearance letter for the remediated mold at the house. I would recommend Protect for others to use.

Very professional company, even when the services didn't go as smoothly as everyone might have hoped. After the unit was installed in a not-so-pleasing location in my house, the owner himself came out to re-evaluate and try to find another place to put it. He was able to find another suitable place, and they promptly came back to relocate the system. Overall, they were a pleasure to work with, and I would recommend them.

Home was physically inspected and tested for mold. There was one small spot of mold which was the reason I called. I was told how to remove it safely since it was a small spot due to water leakage which no longer existed.

Overall, it couldn't have gone any better.

My appointment for Radon testing was for today, Monday, August 27th. I took off of work to wait for my appointment between 8:30 and 9:00. At 9:15, I called the company and was told my appointment was tomorrow. They got it totally wrong! She told me she could come later this afternoon. I work! I told her I would not reschedule and there were plenty of other Radon businesses. She was rude and said fine call someone else and have a good day! Thanks for the advise!!

The service was great. I would have to give them all A's. They returned my call promptly. They were punctual, and they reviewed the area I had concerns about. They also explained all the various treatment methods available.

Upon initial appointment, the representative (Jeff) was on time, was thorough in explanation of the process and gave useful suggestions on how to better position the system for best benefit. He was able to answer any questions I had in great detail and was very knowledgeable on the subject. A couple days after the initial appointment I have received a written estimate for the work to be performed, outlining exactly what was needed and what will be installed. I have called to make an appointment, and due to the large volume of work, it had to be in about 1.5-2 weeks. On the agreed date, the installer came right on time and once again we confirmed where everything will be positioned and how long it will take. Several hours later I received a call the work has been completed, arrived to inspect it and found everything to be extremely clean and well done. The installer has left a radon test to ensure the system was working and gas level was reduced. Couple of days later the test showed 0.5 reading, which was a good drop from around 7.4 prior to the system. I am extremely satisfied with the overall experience with this company due to their knowledge, professionalism and courtesy. I would definitely recommend them to anyone who needs these services performed.

The entire process went very well as in my report above. They performed what was expected of them. Please read the report above.

Jeff was on time for our appointment, friendly, interested, and thorough. He took whatever time was needed to handle our concerns and carefully explained his responses. The office was excellent when initially contacted, when following up the appointment, submitting the estimate, completing the contract, scheduling the work, etc. A very reasonable annual service contract is available. For installation, the crew was on time, neatly attired, and professional - one of the best I have experienced. All work was neatly carried out and work areas left clean. Ample time was taken to explain what was done, and what to look for. It is unusual to find workers I would feel comfortable .leaving on the job if I had to go out. This is one of the rare ones - for sure !

Jeff arrived on time to provide the estimate. He answered our multitude of questions thoroughly and professionally. He enjoyed meeting our 4 dogs and 2 cats. He described in detail the work that would be done. We hired his company to do the work. We had recieved several estimates to install the radon reduction system but went with this company because they offer a $95 per year warranty where they come and inspect the sytem and do routine system maintenance. Also with the warranty they do an extended radon test every 2 years. On the day of installation they came when they said they would. My husband and I had sealed a large trough on the side of our basement ourselves, as we had discussed with Jeff to help lower our overall cost of the system installation. The workers left our house as clean as they found it--Jeff wore shoe protectors when he came to do the estimate. The system consists of a 6 gallon hole dug through a smaller hole they drilled in our basement slab. A white pipe goes from the floor to the ceiling and tunnels the radon gas from the hole under the basement slab to above the back of our house. The pipe has a pressure guage on it that we have been instructed to keep an eye on--if the levels are high or low the system is not working properly. After they finished, they left a large box behind which measured radon levels for 72 hours. The initial level--prior to the radon reduction system had been 10.7 and with the system the level is 0.7, which is way below 4.0 which is the level at which reduction needs to be done. Jeff told us that outside radon levels are between 0.2 and 0.5 so our level is now comparable to an outdoor level. We are very excited to have the radon problem in the basement corrected. We would definitely use this company again and plan to purchase the $95/year warranty.

While selling my home, a very inexperienced home inspector (whose father happened to be a local mold remediator) reported there was 80% mold in the attic! I was in shock. I called Protect on that Saturday and Kyle got in touch with me right away. He came out first thing Monday morning in a snow storm and spent ample time inspecting the entire attic. When he came out, he was confused because he couldn't find anything. The home inspector refused to take his word for it and Kyle agreed to meet with him for him to show him what he was talking about. The inspector showed up (with his dad who asked my realtor why I hadn't hired someone local). The father was trying to intimidate me and assure me that he was very experienced, implying that I should hire him. Kyle was extremely professional and well educated and he and the inspector's dad went into the attic. After spending a good amount of time up there and taking 2 samples that the dad suggested, the report came back negative as Kyle had reported. He provided both myself and the buyer with peace of mind during a very stressful situation. He had results and a report to me very quickly to ensure a smooth and speedy transaction. I would recommend Protect Environmental to anyone that may have any issues or worries about mold in their home or place of business.

The cable guy told us our crawlspace had a bad mold problem. We contacted several companies to assess the situation and provide us with options. Of the four companies that provided a proposal, we felt most comfortable with Protect Environmental. They explained what was causing the problem, and what needed to be done in order to safely remove the mold and prevent the problem from returning in the future. The project took 2 days to complete and included removal of the mold, application of an anti-fungal on the wood, and installation of an encapsuline system (vapor barrier, de-humidifier, exterior wall insulation). The crew arrived on time, completed the work within the timeframe they promised, and cleaned up after themselves. When they left, I couldn't even tell major work had been done in my home. I am totally satisfied with the quality of the work and wouldn't hesitate to refer this company to anyone with a mold problem.

It was installed in a very professional manner. Everything looked and worked great. The area was cleaned up after installation. The electrical as well as the PVC pipe installation was very neat and well constructed.

Great! Our radon level was reduced well below the level recommended by the EPA.