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35 years of trusted experience
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Reviews
1.01 Reviews
Showing 1-1 of 1 reviews
JOHN S.
04/2006
muralist
 + -1 moreWe bought two of the colts. They were shipped to us on or about 12/14/05 and we opened them on 12/24/05. The product did not conform to the model in any way but the most general and fell far short of the description. We contacted Melissa on the phone immediately and she handed the phone to Laurence. Laurence refused to refund the money as their policy states, told us to hold onto the colts until he could come get them, but offered to make conforming replacements. When we called or wrote thereafter, they refused to provide information on when they would provide the replacements and simply stopped communicating. We have insisted on a refund and instructions for the return of the colts but cannot get anyone to return our calls or messages.
Description of Work: Bought two rocking colts. They advertise them as ''an ideal gift for a child just beginning to walk. Young children are drawn to the life and beauty in the horse's face and eyes, and because he is right on their level they can hop on the horse for a safe ride -- just hold on to the ears and start rocking. The nostalgic rocking colt becomes a treasured gift for life and many consider them a family heirloom. Every detail of the colt is hand carved every hair, the mane and tail, the hooves and shoes, the saddle, is carved with intricate detail. 24 karat gold leaf is on the horse shoes, the bit and the saddle.'' The product delivered fell far short of the model and of the representations herein.
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$2,800
Contact information
unknown, Louisville, KY 40205
www.carouselandrockinghorse.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMLicensing
Insured
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Service Categories
Artwork/Murals
FAQ
MELISSA LAURENCE ARTISANS is currently rated 1 overall out of 5.
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
MELISSA LAURENCE ARTISANS accepts the following forms of payment: Check
No, MELISSA LAURENCE ARTISANS does not offer free project estimates.
No, MELISSA LAURENCE ARTISANS does not offer eco-friendly accreditations.
No, MELISSA LAURENCE ARTISANS does not offer a senior discount.
No, MELISSA LAURENCE ARTISANS does not offer emergency services.
No, MELISSA LAURENCE ARTISANS does not offer warranties.
MELISSA LAURENCE ARTISANS offers the following services: HAND CARVED SCULPTURES ON WEBSITE.
REPAIR WORK.
Contact information
unknown, Louisville, KY 40205
www.carouselandrockinghorse.comService hours
Monday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PM