About us
Business highlights
Emergency Services Offered
Services we offer
Amenities
Warranties
YesEmergency Services
YesAccepted payment methods
Reviews
4.29 Reviews
Showing 1-9 of 9 reviews
Jane P.
08/2017
heating & air conditioning/hvac
 + -1 moremy warranty company hired them .. took over 2 months to fix problems .. they blamed everything on the warranty co. Wouldn't take any responsibility and told me it wasn't their job to keep me informed of what was going on, so I would not hear from them for weeks. Didn't show up for appt and did not bother to call me.. Would not answer phone. I would leave messages but they would not call me back .. Very unprofessional owners. No problem with service techs, other than the fact that I found out that one was the owner of the company but he did not have the courtesy to introduce himself .
Description of Work: Air conditioning not working
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Dan P.
04/2015
heating & air conditioning/hvac
 + -1 moreunknown
Description of Work: Only cleaned filter. No further diagnostics were performed. Unit quit completely two weeks later. Had to get another service provider to repair at a cost of $280.
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$100
Response from Extraordin-Air LLC
Laura F.
12/2014
heating & air conditioning/hvac
 + -1 moreThey were great. I highly recommend them. They showed up on time. They were very responsive and professional. They got the job done. The lady in the office was great as well. They were very reasonable to work with and on pricing.
Description of Work: My furnace had a problem and wasn't working. They came out and repaired it.
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Yes, I recommend this pro
Karen C.
07/2014
heating & air conditioning/hvac
 + -1 moreThe work was done in a couple of stages, with the removal of the old AC unit and the replacement done on one day in May and the remolding and repainting done on a morning in June. The workers were courteous and professional, staying focused on the work, cleaning up after themselves, and providing clear instructions for the new unit. I would recommend the company without reservation.
Description of Work: Extraordin-Air removed our wall air conditioner, replacing it with a new unit. They also rebuilt and repainted the molding around the new unit.
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Yes, I recommend this pro
$975
Cindy L B.
09/2012
heating & air conditioning/hvac
 + -1 moreair conditioning would run sometimes and then quit, or fail to turn on at all. We had it looked at for the same problem the previous summer, company said they fixed it however the problem continued. The unit eventually would not turn on at all. Called the company and they were very promopt in their response. Checked the unit tand found the problem, however they did not have the proper part with them. This was on a Friday. Fixed the problem temporarily and returned over the wekend to install the correct part. When they returned my husband and son were in the process of cutting down a large tree next to the house, they saw them begin to run into some trouble and rushed right over to help complete the job. Never even charged for tree removal services!! All in all, they were very professional, informative and friendly, definatly went above and beyond.
Description of Work: Great experiance. Performed above and beyond expectations, even helped with a tree we were taking down! Spent time evaluating and checking out the entire heat pump system, provided a temporary fix and returned on a Sunday with the needed part. Gave a B on punctuality only because the office girl indicated a specific time and they were just a bit later. Experianced personable service, a strong work ethic, quality work and a reasonable price
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Yes, I recommend this pro
$250
Joseph N.
06/2012
heating & air conditioning/hvac
 + -1 moreGreat! They checked the system over, told me what was wrong and how much to repair prior to fixing. I asked about a quote for a replacement system and received a quote via email the next day and we've scheduled for an installation next week.
Description of Work: Air Conditioner quit cooling. Called Extraordin-Air for service. They came out the same day, found a bad capacitor and replaced it.
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Yes, I recommend this pro
$80
Melissa C.
09/2011
heating & air conditioning/hvac
 + -1 moreI was extremely pleased. From the beginning when I first contacted them by telephone and spoke to the office until the technician left I couldn't have been happier. Mark showed me step by step of what he was doing with the routine maintenance and explained why it was important. I received a courtesy call when they were on their way to my home, Mark introduced himself as soon as I opened my door and I received a follow up call making sure my system was doing fine and that I was pleased with the service. I respect a company that tries to help me over the phone before making a dollar. The other companies I had spoken with just wanted my information to schedule an appointment and charge me a diagnostic fee. I told the technician, Mark how impressed I was with his office and how she took the time to listen to my problem, make a few suggestions that are common problems but you don't require a technician which not only got them my business but also helped save me money and his reply to me was "that should be the rule, not the exception". We need more companies like that.
Description of Work: I decided to turn my furnace on one morning to get the "chill" out of the air. I was going to be watching my granddaughters who are both under 2 years and didn't want them getting cold. My air had been running fine all Summer but because of the cooler weather we'd had I hadn't been using it, so when my furnace didn't come on I was puzzled. I called several companies and found Extraordin-Air's website after a Google search. I spoke with the office receptionist who asked me several questions including ones about my thermostat. I did as she suggested and changed the batteries and sure enough my batteries were going dead and once I changed them out my system came on fine. I appreciated the time she took to go over simple problems before sending a technician out to charge me. I went ahead and scheduled routine maintenance to be performed and was impressed from the beginning to the end. The technician was very cordial, professional and went over everything with me including showing me how a Combustion Analyzer works and how it shows important information about my system. I will continue to use this company and tell everyone I know to call them if they need any heating and air service.
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Yes, I recommend this pro
$59.95
Joseph N.
03/2011
heating & air conditioning/hvac
 + -1 moreIt went great. They called when on the way, showed up within the time frame they gave me and was honest with me. They could have easily charged me for time, material, maintenance, diagnostic, etc. but didn't. I was given a detailed account of the problem, shown first hand what was going on and even the amount of debris that was collected from my system. Steve came out, performed a diagnostic and found my flue pipe had deteriorated. My son, who is a general contractor, had known it was getting bad and had purchased the materials to replace the flue but it had gotten set aside and forgotten. Steve said the flue had crumbled and fallen into my system causing the noise upon start up because when the motor came on all that debris was flowing around. He didn't charge anything but the diagnostic because all the materials needed were there, he replaced the flue, cleaned the cabinet and checked the performance of my furnace. I was astonished that all he charged was $52.00. They are honest, professional and courteous.I will recommend Extraordin-Air to everyone I know.
Description of Work: Extraordin-Air came out, performed a diagnostic and found my flue pipe had deteriorated. My son, who is a general contractor, had known it was getting bad and had purchased the materials to replace the flue but it had gotten set aside and forgotten. Steve said the flue had crumbled and fallen into my system causing the noise upon start up because when the motor came on all that debris was flowing around. He didn't charge anything but the diagnostic because all the materials needed were there, he replaced the flue, cleaned the cabinet and checked the performance of my furnace. I was astonished that all he charged was $52.00. They are honest, professional and courteous.
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Yes, I recommend this pro
$52
Virginia S.
02/2011
heating & air conditioning/hvac
 + -1 moreI've used them a lot. They are just great, professional, clean, and on time. They are just really good people. The price is cheaper than what I was paying before. Last time he was here, he was with a different company. I mentioned to him that I have never had a carbon dioxide thing on my furnace. I asked if he could do that, and he said he can do anything I need. So he brought it and installed it. That is the kind of thing I'm talking about, it's just above and beyond. He just takes care of whatever needed to be done for me.
Description of Work: They serviced and cleaned my air conditioner and furnace.
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Yes, I recommend this pro
$60
Contact information
5350 Valley Station Rd. 102, Louisville, KY 40272
http://www.wisebuyingmall.com/extraordinairService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
ClosedLicensing
Bonded
Insured
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Heating and Air Conditioning
FAQ
Extraordin-Air LLC is currently rated 4.2 overall out of 5.
Sunday: Closed
Monday: 9:00 AM - 5:00 PM
Tuesday: 9:00 AM - 5:00 PM
Wednesday: 9:00 AM - 5:00 PM
Thursday: 9:00 AM - 5:00 PM
Friday: 9:00 AM - 5:00 PM
Saturday: Closed
Extraordin-Air LLC accepts the following forms of payment: Check,Discover,Financing Available,MasterCard,Visa
No, Extraordin-Air LLC does not offer free project estimates.
No, Extraordin-Air LLC does not offer eco-friendly accreditations.
No, Extraordin-Air LLC does not offer a senior discount.
Yes, Extraordin-Air LLC offers emergency services.
Yes, Extraordin-Air LLC offers warranties.
Extraordin-Air LLC offers the following services: Commercial and residential maintenance, repair, service, and installation.
Contact information
5350 Valley Station Rd. 102, Louisville, KY 40272
http://www.wisebuyingmall.com/extraordinairService hours
Sunday:
ClosedMonday:
9:00 AM - 5:00 PMTuesday:
9:00 AM - 5:00 PMWednesday:
9:00 AM - 5:00 PMThursday:
9:00 AM - 5:00 PMFriday:
9:00 AM - 5:00 PMSaturday:
Closed