Job completed

First, I can only speak on behalf of the HVAC section of this company. I must say, they took care of us, and we truly recognize and appreciate it! Our home is 20 years old and with that comes with lots of maintenance as every homeowner can attest to. We have two HVAC systems one for the first floor and basement and one for the second floor. Our first floor unit went out last year. We had SEVERAL quotes for the unit last year and Danhauer gave us a steal on the system. Jacob, their sales rep, came out and spoke with us. He was very, very friendly and easy to talk to. He made promises to us that he followed through with which, in this day and age, is harder to come by. We LOVED our first floor unit as it worked like a dream (we got a Carrier with a heat pump). This year, our second floor unit was going out. Again, we got MANY quotes from all major companies (and there are many). Jacob came to quote us again and offered the SAME price as last year for the unit this year. To us that was a bargain because it was priced so well even for last year’s standard. We took it! I must say, this time around we had issues with the installation, and it didn’t work at first.. we of course had record 100 degree days so a lot of things were working against us. Despite all this, Danhauer came through for us after coming back to our house a number of times. They sent their best techs (Bill, Shawn, and especially Tyler) to help solve the problem. At first they replaced the coil but it ended up being something else. At the end, they ended up reinstalling a whole brand new BIGGER system for us (at no extra charge from the original price of a smaller system) and sent a reliable team (Keith and JB) to ensure the install went smoothly. We were in communication with Danhauer and Jacob in particular who gave us his personal cell and promised we would be taken care of until all was finally fixed and working beautifully. And sure enough it’s exactly what they did. Even though we had some complications, Danhauer stood by their word and took care of us at no extra charge (and a bigger system too because that’s what it took!). THANK YOU, DANHAUER to your entire team! We highly recommend you all and appreciate all the follow up and diligent work in making sure we were in good hands!

We called Dauenhauer for a clogged toilet and spent $414 for the unclogging service. The young tech was very nice, however, seemed to be brand new and gave us false information about the issue. During his visit he stated that if the toilet continued to have issues, we needed to fully replace it, gave us a quote to replace it, and told us to call back when we were ready to set up the toilet replacement if the clog happen again. He did not tell us that his work was under warranty and that if the clog happen again we were able to call back and have them try to repair it again for free. Less than a week later we called back to get the quote for a toilet replacement which was $399 and told them we were going to call around for prices. Again, we did not call back for them to repair the issue because we were not told that was an option. We had another reputable company who quotes us $299 for a toilet replacement and when they came out to replace the toilet they informed us that a new toilet would not in fact fix the issue and that there was a clog that the previous plumber had only pushed further down the drain. We called to ask for a refund on the work and Michelle Steyn with customer relations was kind at first and told us that she would have to ask the plumbing manager about a refund. We have documentation that her manager declined any type of refund and when she told us that we could speak with the plumbing manager she then backtracked and said any type of refund was up to her and that we could no longer speak with the plumbing manager. We became increasingly upset, as did Michelle, and the conversation became completely unprofessional. We were promised a refund on 10/31 and have reached back out to confirm and have yet to receive any response from Michelle and still have not received a refund or response. To be quite honest, I have used you all in the past for multiple businesses and have had a pleasant experience but being in a customer based industry I have learned that one bad experience can lose a customer forever and this experience, due to Michelle's unprofessional behavior and unwillingness to refund based no facts, you all have lost our business and referrals permanently.

Very Expensive $$$ Dauenhauer Plumbing cost More than their competitors in the area. They charged me $600 for a toilet installation! After this work was completed, I got a quote from another plumber and their installation cost was $180. Dauenhauer did include what appeared to be about a $130 toilet, so their total install price was $470 compared to $180, a $290 difference. It seems that the plumbers (salesmen) work on commission and found several items that needed fixing. Originally, they came out due to a leak in my shower, that leaked through the ceiling. By the time they were done with installing a new water valve, bath spout, shower control gasket it was $1,504.50 including the VIP discount! When they were done, they said I have a blockage in my line, and they could send someone out tomorrow to unblock it for $450! The plumbers did not have the equipment with them to do this themselves. I got a quote from another company, and they said it would only be $235 to clear a line. I did get a call from the owner about the service later. I let him know I thought his prices were high. He was very polite on the phone, but said he thought their pricing was fair. He said often prices quoted by others end up being more when they show up to do the work. That has not usually been my experience. He said he thought that the toilet cost over $200, but he was unsure. He did say someone from the complaint dept. would call me. More than a week later this has not occurred. I also called twice to get my “VIP membership” canceled. They said they would confirm this through email. I have not received any confirmation. I also had to contact them 4 times to get my invoice, which finally happened. It was not very specific, like the cost of items including the toilet were not specifically listed.

It fixed the problem.

A one day job turned jnto 2. They had to use my materials to create a platform for the unit which was part of the quote but they didn't have anything with them. I have been waiting on a refund of 90 dollars for the Advantech subfloor of mine they used. The lineset outside is to low to the ground and not secured to the wall as it runs along the foundation a good distance. I have been waiting on them to come fix that as well. They also damaged the ceiling in one room by drilling many holes looking for a place to put the vent and in another room the busted out a chunk of the plaster which the vent did not cover. There is also debri in one of the vents.

They installed HVAC at my mother-in-laws almost a year ago. We have already had to do three different repairs due to shoddy work by the installers and still do not have the inspection sticker due to Daunhauer's incompetence and lack of communication.

I was charged almost double the going rate. A friend of mine paid almost half for a larger hot water heater less than a year ago installed by Daunhauer.

No call back.

Sink installation

Very well done and on time.

The installation was not properly done, got it inspected and cosco people came and that they can not install the drain of the washing machine because the drain line is too high; so we called Dauenhauer Plumbing, and Dauenhauer said that its all fine, they did an inspection 08/20/2020, but it seems that the inspection was not properly done, but they said that they can install the drain the way I wanted but for extra charge. they also have to fix a leaking cap.

Great, had to call theses guys in to fix what another HVAC company screwed us on. Great guys better prices and all around more professional than Bryant.

DAUENHAUER IS THE BEST! WOULD NOT CONSIDER ANOTHER COMPANY!

Responded quickly to a quote request. Provided a professional quote. Did not use because the brand they normally use for replacement was not what I was looking for. Will contact again if I need future work.

Professional but expensive.

Called on Sunday - Austin came out on time on Monday. Very helpful and efficient! Showed me how, even though the 'elbow' underneath was glued, I could remove the stopper and clear the drain. He said the job was so small he wouldn't charge me. I am a regular customer but didn't expect the visit to be free.

Dauenhauer did a great job with installation of our water heater. Their work and craftsmanship was excellent and they were also sensitive to our budget. Every experience I've had with their company has been very positive!

Replacement of 14 yr-old gas water heater completed in less than 2 hrs, with careful attention to customer input and consideration of work area. Nick and teammate were punctual, attentive, and knowledgeable both during the quote process and the project, itself. After using advertised discounts, Dauenhauer’s price was competitive with others, plus this crew’s demonstrated respect for the customer validated my choice. I would definitely call them again as well as recommend to others looking for this level of service.

Service was great, price was insane. It cost $290 to replace a shut off valve to a faucet with easy access in an unfinished basement. Wow! I feel price gouged. The work was removing the old valve putting on bite fittings, adding a new valve with PEX. I thought there would be some soldering with copper pipe involved. Did I mention that cost $290 for uncomplicated work that took less than an hour. The service man was very friendly and explained what he could and could not do. The main issue is the exterior faucet in my older home had a leak in the outside pipe. It would have been another $400 to run a new line and exterior faucet in a new location.

Verified that we did not have a plumbing problem with the dishwasher. Made recommendation to try Bioclean for our bathtub drain. Years ago we purchased Bioclean , but forgot the products name. Was not charged for recommendations.

Great and no issues

I contacted them Friday evening about six pm our company president one of the most respected members of our city called about a leaking ice machine in the kitchen of her 15 million dollar house. She was holding a holiday party with some of the city's most notable people. and water was getting on the floor, A woman named Beverly stated" This is not an emergency " we can only show up latter tonight of tomorrow" WOW....... I can see me saying to madam president just before I was fired. Dauenhaurer can't make it just keep sopping up the water with towles till late tonight of tomorrow. I called another contractor who was happy to respond. They found a cracked push fit 90 ell that was cracked by the ice machine getting pushed back to the wall after cleaning of the kitchen floor. Could have blown apart at any time.

Plumber fixed all issues and pointed out potential issues, excellent work. No question, I will call this company if needed in the future.

They came out promptly and gave me a estimate and I agreed and repair man was there in two hours. They fixed the leak replaced shut off valves at no extra cost and left in one and half hours. Very pleased with their work, already had them back again to replace kitchen faucet.